Lunch served, pool views
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Reviews of Flamingo Resort & Spa

4 out of 5
Flamingo Resort & Spa
2777 4th St, Santa Rosa, CA

Reviews

7.8

Good

Rating 10 - Excellent. 409 out of 1004 reviews" "
Rating 8 - Good. 281 out of 1004 reviews" "
Rating 6 - Okay. 150 out of 1004 reviews" "
Rating 4 - Poor. 93 out of 1004 reviews" "
Rating 2 - Terrible. 71 out of 1004 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chrissie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay for a mid week vacation. It’s in a quiet part of town and makes you feel like you’re in a much different town than Santa Rosa.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 19, 2024
Thank you, Chrissie, for your positive review. We're delighted to hear that you loved your mid-week vacation with us and that our location provided a quiet and serene environment for your stay. We're glad we could offer you a different experience in Santa Rosa, and we look forward to welcoming you back for another relaxing getaway in the future!

8/10 Good

Anna

Traveled with group, Traveled with family
Liked: Amenities, property conditions & facilities
The restaurant was lacking in staff. Breakfast took 45 minutes to arrive and then it was missing a side. Towels were not always available.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Anna, thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your experience overall, but we are disappointed to hear of the concerns you encountered at the restaurant and with towel availability. Your comments are valuable to us, and we will address these concerns to ensure a better experience for our guests moving forward. We appreciate your understanding and hope to have the opportunity to serve you better on your next visit.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities
The handheld shower was broken in the ADA room 117, and with my disability i had a hard time without it being operational. Thin walls, hallway noise was loud.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
We appreciate your feedback, Lisa. We're disappointed to hear about the inconvenience with the handheld shower. Ensuring accessibility and comfort for all our guests is paramount, and we'll address this issue promptly. We'll also look into ways to minimize hallway noise to enhance the overall tranquility of our accommodations.

8/10 Good

Vanessa, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful quiet Easter Weekend!
Stayed 1 night in Mar 2024
Response from General Manager on Apr 11, 2024
Thank you, Vanessa, for spending your Easter Weekend with us. We're delighted to hear that you had a wonderful and peaceful stay. Creating a serene environment for our guests to relax and unwind is our top priority, and we're glad we could provide that for you.

8/10 Good

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities
We liked the healthy breakfast options at the restaurant and the general ambience of the buildings and grounds. Staff are very nice and made us feel very welcome for our birthday/anniversary stay!
Stayed 2 nights in Feb 2024
Response from General Manager on Apr 11, 2024
Thank you, Jacquelyn, for your positive feedback. We're thrilled that you enjoyed the healthy breakfast options and the welcoming ambiance of our resort during your birthday/anniversary stay. Our staff takes great pride in providing exceptional service, and we're delighted that they made your experience memorable.

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Thank you for your feedback, Ron. We appreciate your support.

10/10 Excellent

Jerry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The establishment offers an array of impressive amenities, complemented by a captivating performance in the lounge area, providing guests with an enjoyable experience.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Thank you, Jerry, for your positive review. We're glad you enjoyed our impressive amenities and the captivating performances in our lounge area. Providing our guests with an enjoyable and memorable experience is what we strive for.

8/10 Good

MITRA

Traveled with group
Liked: Staff & service, amenities
The beds were pretty great, as far as an older hotel goes. The hallways and stairs were in poor shape. Otherwise, we had a great time around the pool area and the restaurant was fab.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Hello, Thank you for your feedback. We're pleased to hear that you found the beds comfortable and enjoyed your time around the pool area. We'll address the issues with the hallways and stairs to ensure a more seamless experience for our guests.

2/10 Terrible

Herve

Traveled with family
Disliked: Amenities
Very old, shower half working noisy AC and room Disappointment.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 11, 2024
We appreciate your feedback, Herve. Ensuring the comfort and satisfaction of our guests is our top priority, and we're disappointed to hear that your experience fell short of expectations. We'll address the issues you've mentioned regarding the age of the facilities, the shower, and the noisy AC to ensure a more pleasant stay for future guests. Thank you for bringing these concerns to our attention, as we're continuously striving to improve the quality of our accommodations.

8/10 Good

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lap swim at the gym had extra fee, but otherwise my stay was lovely.
Stayed 6 nights in Mar 2024
Response from General Manager on Apr 11, 2024
Thank you, Frank, for your review. We're glad you enjoyed your stay overall. We'll take your feedback into consideration for future improvements.

8/10 Good

ANDREA

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved the pool, hot tub, lounge, and gym. I wish they offered a no cost breakfast, given the price, however the restaurant had good food for purchase. I also wish the gym was available much later(closed at 7pm on Saturday). Room has a tea pot and pitcher for tea and coffee and ours still had water from the last guest, so obviously not cleaned. Overall, was an ok stay-just a bit pricey.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Andrea, We're thrilled to hear that you loved our pool, hot tub, lounge, and gym amenities during your stay. Your feedback regarding breakfast options and extended gym hours is valuable, and we'll certainly consider it for future improvements. While we're glad you enjoyed the restaurant food, we understand your concerns about pricing. Regarding the cleanliness of the room amenities, we'll ensure our housekeeping team addresses this promptly. We appreciate your feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.

8/10 Good

Janet R

Liked: Cleanliness, staff & service, property conditions & facilities
The room was LARGE, bed and bath were uber comfortable and CLEAN. Large windows with blackout curtains AND sheers, for a great atmosphere. Restaurant is pricey (really a glass of chardonnay for $19.00!). Only other reservation was getting extra towels: Called the front desk in the morning--no answer--three times! Called again and got an answer--ordered 3 bath towels. By late afternoon, no arrival of towels. Went to front desk and asked PERSONALLY for three towels. Finally, they were delivered. There is nothing egregious here, but you DO look for prompt service in a facility that calls itself a "resort spa" hotel. In the grand scheme of things, would we return. ABSOLUTELY. Flamingo is just too iconic to pass up.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Thank you, Janet, for your detailed review and positive feedback. We're thrilled to hear that you found your room spacious, comfortable, and clean, with great amenities like blackout curtains and large windows. We acknowledge your experience with requesting extra towels, and we appreciate your patience. Your feedback regarding the promptness of our service is duly noted, and we will strive to improve in this area to ensure a seamless and enjoyable experience for all guests. We're delighted that you would consider returning to The Flamingo Resort, and we look forward to welcoming you back for another iconic stay in the future.

6/10 Okay

Perry

Liked: Staff & service
They did not provide daily housekeeping so garbage builds up in your room. The extra $135 fee for the hotel is unnecessary for those not using the facilities. Small rooms.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Thank you, Perry, for your feedback. We understand the importance of daily housekeeping services and will review our policies to ensure they meet our guests' expectations. Your feedback regarding room size and pricing will be taken into consideration for future improvements. We appreciate your patronage and hope to have the opportunity to welcome you back for a more satisfying experience in the future.

6/10 Okay

Stanley

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The property was fine, but the the front desk does not answer the phone - we had a few questions prior to check in on 3/14/24 and called several times with no one answering. Once checked in, we called the front desk to get some extra blankets and no one answered the phone from both the in-room phone and and outside line.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 22, 2024
Stanley, We appreciate you taking the time to share your experience at The Flamingo Resort. While we're glad to hear that you found the property satisfactory, we're disappointed to learn about the challenges you encountered with our front desk phone service. Providing prompt and attentive assistance is a priority for us, and we apologize for any inconvenience caused by the unavailability of our staff to address your questions and requests. Rest assured, we will investigate this matter further and take steps to ensure that our front desk is readily accessible to assist guests in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
It was a little confusing where to check in. And, it was like a maze trying to find the entry to our room.
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on Mar 21, 2024
Hello Donna, thank you for your review. In recent years the entrance location to the lobby has changed. We do try to provide appropriate signage as well as thorough maps to help guests find their way!

10/10 Excellent

Jon

Stayed 2 nights in Mar 2024
Response from General Manager on Apr 11, 2024
Thank you, Jon, for your feedback. We're pleased to hear that you had a great experience during your stay. Your satisfaction is our priority, and we're glad we could provide you with a memorable visit.

4/10 Poor

Lisa

Business traveler, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually stay here every time I come to Santa Rosa. The first night I went to the outdoor hot tub around 8pm. There were no clean towels, at least 8 dirty towels strewn all over the place, and the water level of the hot tub was so low that the jets didn’t work and the water was too low to reach the filter. I had to go to the front desk freezing and sopping wet to ask for towels and to let the front desk know the condition of the hot tub. He didn’t seem interested and offered me a towel. Then, I did not sleep because the guests room next to me would exit and enter their room, slamming the door, on the hour, until 5am to smoke cigarettes, right outside the door. which made my room stink like an ashtray. The resort was good about switching my room the next morning, and offering me a refund for the resort fee that night, but I didn’t get it yet since I booked through a third party, expedia. The next day I went to the hot tub inside the Mendocino sports club which is a part of the resort. There were huge skin chunks in the hot tub. Also, I booked an ADA accessible room to accommodate to my disability. There were zero electrical outlets near the bed in either room, so if I had a cpap machine, that would have been difficult. But it required me to get in and out of bed several times to check and answer my cell phone, which was challenging, totally defeated the whole purpose of booking an ADA accessible room. Couldn’t use my pad. For the amount of money, I am so disappointed.
Response from Shane Pelton, Guest Services Manager on Feb 28, 2024
Thank you for the feedback about your stay. I will be forwarding the review to our leadership team. I hope we can see you again soon.

8/10 Good

Charalambos

Traveled with family
Liked: Cleanliness, amenities
Poor noise wall insulation therefore noice inside the rooms from outside. Reception area often has only one person assisting clients so people have to wait in line for long periods. Checkout time is too early otherwise you have to pay a penalty and even when you do you still get locked out of your room and have to spend time at the reception having to reprogram your card key.
Stayed 1 night in Feb 2024
Response from Shane Pelton, Guest Services Manager on Feb 28, 2024
Thank you for your feedback, we offer complimentary late checkout up to noon and only charge after that. We look forward to welcoming you back soon.

10/10 Excellent

Sabine

Liked: Cleanliness, amenities, property conditions & facilities
We love the Flamingo resort. The pool is awesome, the rooms are nice and comfortable. Staff could be a little nicer. The check in person seemed grumpy.
Stayed 1 night in Feb 2024
Response from Shane Pelton, Front Office Manager on Feb 24, 2024
Thank you for the feedback about your stay with us. We will follow up with the agent, thank you for letting us know.

10/10 Excellent

Amintas

Stayed 1 night in Feb 2024
Response from General Manager on Mar 22, 2024
Thank you for your glowing review, Amintas! We're thrilled to hear that you had a fantastic experience during your recent stay at The Flamingo Resort. Providing exceptional service and accommodations is our top priority, and we're delighted that we could exceed your expectations. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another memorable stay in the future!

8/10 Good

Junior

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The magic mushrooms and the massage was great
Stayed 1 night in Feb 2024
Response from Shane Pelton, Guest Services Manager on Feb 17, 2024
Thank you for posting your review of the Magic Mushrooms at the Lazeaway Club. We look forward to seeing you again soon!

6/10 Okay

Orlando

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Shane Pelton, Guest Services Manager on Feb 5, 2024
Thank you for taking the time to leave a rating about your stay with us. Please don't hesitate to reach out to elaborate on anything we can improve upon.

2/10 Terrible

Robert

Liked: Property conditions & facilities
Disliked: Staff & service
Cute place, staff seemed unhelpful, and rude to be honest. My room was surrounded by hallways and so loud it was impossible to relax and enjoy myself. The adjacent room had a few barking dogs they left unattended all evening, mind you I’m trying to rest because it’s nye and I’m there for a party that night. I called the front desk but the dogs never ceased to stop barking. I orders food from DoorDash and I didnt know they couldn’t bring it to my room and they called for me to come get it at the front desk, I couldn’t. I’m diabetic and was about to pass out from low blood sugar and the front desk was quite far from my room. So DoorDash didn’t end up delivering to me, I had subsist on an energy bar and a candy bar, so I felt sick from low blood sugar all night and couldn’t really relax or enjoy myself And the DoorDash wouldn’t refund me the $40 something dollars I spent. And I couldn’t reorder be as I was broke from the unexpected $100 deposit on the room. Which was I was told I would get back upon check out, but it ended up taking 17 days. Parking was not good either. Bed and coffee in room was good though.
Stayed 1 night in Dec 2023
Response from Shane Pelton, Front Office Manager on Jan 24, 2024
I apologize for the experience you had at the resort. Thank you for the clarification about the delivery with Door Dash, as they are required to drop the food at the Front Desk. We look forward to welcoming you back again.

10/10 Excellent

Bradley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking could be misunderstood depending on room but being able to see the sign is key for what way the gps tells you to turn…
Stayed 1 night in Jan 2024
Response from Shane Pelton, Front Office Manager on Jan 24, 2024
Thank you for taking the time to leave your feedback. I will relay this to my Operations Director. We do have small lit signs on the ground and on the buildings for guidance. Look forward to welcoming you back soon!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back again!
This was our 2nd time at the Flamingo and it was a pleasant stay. Even with the rain, we sat out under the patio and had coffee and it was very enjoyable. The food and service are all excellent.
Stayed 1 night in Jan 2024
Response from Shane Pelton, Front Office Manager on Jan 24, 2024
Thank you for leaving your feedback about your stay. I am glad you enjoyed yourself. Look forward to welcoming you back soon!

10/10 Excellent

Steven

Stayed 1 night in Jan 2024
Response from Shane Pelton, Front Office Manager on Feb 10, 2024
Thank you for the great rating. We look forward to welcoming you back soon!

10/10 Excellent

Linda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Shane Pelton, Front Office Manager on Jan 24, 2024
Thank you for leaving your feedback about your stay. I am glad you enjoyed yourself. Look forward to welcoming you back soon!

2/10 Terrible

Anna

Disliked: Amenities
The hotel added on almost $100 in charges for parking, the pool and gym. We didn’t use the gym and it’s January so we didn’t go near the pool. They’ve also remodeled the rooms so the floors are cement, they replaced chairs with stools. We won’t stay here again.
Stayed 2 nights in Jan 2024
Response from Shane Pelton, Front Office Manager on Jan 24, 2024
Thank you for leaving feedback. We do hold 100 for incidentals, incase you charge back to the room. That is released upon check out, and the resort fee of 35. I apologize for the confusion.

10/10 Excellent

Verified traveler

Traveled with family
Stayed 2 nights in Jan 2024
Response from Shane Pelton, Front Office Manager on Jan 24, 2024
Thank you for leaving your feedback about your stay. I am glad you enjoyed yourself. Look forward to welcoming you back soon!

8/10 Good

Kristi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I stayed here for a girls birthday weekend. The staff was nice and the spirit of the flamingo was awesome. However, there were people partying all night long, i called the front desk and they said they would send a maintenance person. I guess they never came. At 7am, I myself went to the hallway and told them to shut it down. 7:30am still going strong. Needless to say that my friends and I got no sleep. I mentioned to the front desk and got a oh we will notify the staff. No note of my call. In my opinion our stay should have been discounted or a round of drinks or something to make up for our lack of sleep. Seriously the noise was out of control. Otherwise we loved the hotel grounds and the theme.
Stayed 1 night in Jan 2024
Response from Shane Pelton, Front Office Manager on Jan 24, 2024
I apologize for the experience at our resort. I will be following up with our security team, so that this doesn't continue. I look forward to welcoming you back soon.

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a fun property with a retro 50’s vibe. Great food for dinner (although I was disappointed at the limited variety for “brunch”, but the food we got was good). Fun bar with live music. I’d go back
Stayed 1 night in Jan 2024
Response from Shane Pelton, Front Office Manager on Jan 24, 2024
Thank you for leaving your feedback about your stay. I am glad you enjoyed yourself. I will relay the feedback about brunch to the Chef. Look forward to welcoming you back soon!

10/10 Excellent

Kirsten

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this property! Beautiful updated rooms. Beautiful pool area. Very nice restaurant and bar with a wonderful outdoor area with heaters and fire pits. Very happy with my stay! And I plan to come back!
Stayed 2 nights in Jan 2024
Response from Shane Pelton, Front Office Manager on Jan 24, 2024
Thank you for leaving your feedback about your stay. I am glad you enjoyed yourself. Look forward to welcoming you back soon!

6/10 Okay

Verified traveler

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Shane Pelton, Front Office Manager on Jan 24, 2024
I am glad you enjoyed yourself. Please reach out with any feedback you may have. Look forward to welcoming you back soon!

10/10 Excellent

Abigail

Stayed 1 night in Jan 2024
Response from Shane Pelton, Front Office Manager on Jan 24, 2024
Thank you for leaving your feedback about your stay. I am glad you enjoyed yourself. Look forward to welcoming you back soon!

8/10 Good

Michal

Stayed 1 night in Jan 2024
Response from Shane Pelton, Front Office Manager on Jan 24, 2024
I am glad you enjoyed yourself. Please reach out with any feedback you may have. Look forward to welcoming you back soon!

8/10 Good

Molly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Shane Pelton, Front Office Manager on Jan 24, 2024
I am glad you enjoyed yourself. Please reach out with any feedback you may have. Look forward to welcoming you back soon!

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shane Pelton, Front Office Manager on Feb 2, 2024
Thank you for leaving a great rating for your recent stay with us. We look forward to welcoming you in again soon!

10/10 Excellent

Kimberly

Stayed 1 night in Dec 2023
Response from Shane Pelton, Front Office Manager on Jan 6, 2024
Thank you for taking the time to leave your review of your stay with us! Look forward to welcoming you in again soon!

8/10 Good

Kevin

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shane Pelton, Front Desk Manager on Jan 6, 2024
Thank you for taking the time to leave your review of your stay with us! Look forward to welcoming you in again soon!

2/10 Terrible

jade

Stayed 1 night in Dec 2023
Response from Shane Pelton, Front Office Manager on Jan 6, 2024
Thank you for taking the time to leave your review of your stay with us! Please reach out with any further feedback about your stay.

8/10 Good

Shaheena

Stayed 3 nights in Dec 2023
Response from Shane Pelton, Front Office Manager on Jan 6, 2024
Thank you for taking the time to leave your review of your stay with us! Look forward to welcoming you in again soon!

8/10 Good

Alexis

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Shane Pelton, Front Office Manager on Jan 6, 2024
Thank you for taking the time to leave your review of your stay with us! Look forward to welcoming you in again soon!

8/10 Good

Michael

Stayed 1 night in Dec 2023
Response from Shane Pelton, Front Office Manager on Jan 6, 2024
Thank you for taking the time to leave your review of your stay with us! Look forward to welcoming you in again soon!

10/10 Excellent

bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine.
Stayed 1 night in Dec 2023
Response from Shane Pelton, Front Office Manager on Jan 6, 2024
Thank you for taking the time to leave your review of your stay with us! Look forward to welcoming you in again soon!

10/10 Excellent

bruce

Stayed 1 night in Dec 2023
Response from Shane Pelton, Front Office Manager on Jan 24, 2024
Thank you for leaving your feedback about your stay. I am glad you enjoyed yourself. Look forward to welcoming you back soon!

2/10 Terrible

Monique

Stayed 1 night in Dec 2023
Response from Shane Pelton, Front Office Manager on Dec 26, 2023
I am disheartened to hear that you did not enjoy your stay with us. Please reach out so we can discuss, we always strive to be the best we can.

6/10 Okay

Trudy

Stayed 4 nights in Dec 2023
Response from Shane Pelton, Front Office Manager on Jan 24, 2024
Thank you for leaving your feedback about your stay. I apologize you didn't have the best experience with us. Please reach out if you can with any feedback.

8/10 Good

Heidi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the mid-century vibe and the Christmas decorations!
Stayed 1 night in Dec 2023
Response from Shane Pelton, Front Office Manager on Dec 26, 2023
Thank you for taking the time to leave such a great rating for your stay with us. We look forward to welcoming you back soon!

10/10 Excellent

Gurvis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Shane Pelton, Front Office Manager on Dec 26, 2023
Thank you for taking the time to leave such a great rating for your stay with us. We look forward to welcoming you back soon!

8/10 Good

Shainalea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 1 night in Dec 2023
Response from Shane Pelton, Front Office Manager on Dec 26, 2023
Thank you for taking the time to leave such a great rating for your stay with us. We look forward to welcoming you back soon!