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Reviews of Castilla Termal Balneario de Solares

4 out of 5
Castilla Termal Balneario de Solares
Avenida Calvo Sotelo, 13, Medio Cudeyo, Cantabria

Reviews

8.8

Excellent

Rating 10 - Excellent. 109 out of 212 reviews" "
Rating 8 - Good. 79 out of 212 reviews" "
Rating 6 - Okay. 15 out of 212 reviews" "
Rating 4 - Poor. 7 out of 212 reviews" "
Rating 2 - Terrible. 2 out of 212 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Peter

Stayed 1 night in Aug 2023

8/10 Good

Martha

Stayed 1 night in Jul 2023

4/10 Poor

Penny

Overnight on way to Port
Well located for access to Santander sea port. Beautiful building and quiet location that welcomed our dog for €19 (€150 deposit refunded on check out) Pros: . Secure underground parking free of charge . Quality and quantity of breakfast included in the rate . Room size . Bathroom size and complimentary spa quality shower gel, shampoo, conditioner etc. . Quiet . Pet friendly . Local restaurants and supermarket within walking distance . Pleasant bar area … able to sit on the terrace with our dog Cons : . Room service has limited menu and is not served until 2030 hours Biggest Con: . Air conditioning is switched off centrally between the hours of 0100 and 0700 The biggest con spoiled our stay as the room was over hot and we were unable to sleep.
Stayed 1 night in Jun 2023
Response from MANAGER on Jun 16, 2023
Dear PennyFirst of all, let us thank you for sharing your feed back with us. Our guests observations are highly important to us, as we constantly work to improve our service.We are glad to read that you found our location to improve you the most and found very convenient for your plans to Santander sea port. Thank you for your lovely comments about our breakfast, room and bath room size and pleasant bar area able to seat in the terrace with you dog because we are pet friendly.Our kitchen is open at 20:30 so our room service begins at 20:30. We are looking to change this timetable for a 24 hours room service soon.However we are really sorry to read you felt disappointed by the air conditioning service. Remember we apply a 20% discount in the invoice for this inconvenience.Apologies if the solution we offered were not as expected. Look forward to be seeing you soon. Best regards

8/10 Good

Miichael

Liked: Cleanliness, staff & service, property conditions & facilities
Overall this is a nice hotel. The thermal pool is excellent! The 40 euro spa is nice, but not worth 40 euros. Our air conditioning wasn’t working when we arrived and they came within the hour to fix it. Fun fact: the hotel turns off the air conditioning from 0200 to 0600 ish, so if you wake up warm, that’s why.
Stayed 2 nights in Jun 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Not impressed
The castle is beautiful, however the front desk check in lady was rude, so that was my initial impression. The rooms were a bit outdated, no tea kettles in room, termal pool was not termal or hot.. it was slightly warm, just overall not impressed. It was not worth the price paid per night. Parking in garage was 6.50 euros per night which was fair and nice because lift goes up to room from garage. The breakfast buffet was nice with many options. This was also an extra charge.
Stayed 2 nights in May 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and comfortable
Lovely hotel and garden. Very welcoming for our dogs
Stayed 1 night in Apr 2023

4/10 Poor

Julian

Business traveler
Disliked: Cleanliness, room comfort
Not for business traveller
As a business traveller I wouldn't recommend this hotel .. there was no iron/board in room but also not available in hotel .Also no kettle in room or again even available .. for these reasons wouldn't stay again
Stayed 1 night in Jan 2023

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

ALFRED

Stayed 3 nights in Aug 2022

8/10 Good

alfred j

Liked: Room comfort
Disliked: Staff & service
One day room was not clean, bed not maid,, no towels etc. The said I hung a do not disturb sign out, not so. Had to wait 2 hours to have room cleaned. Otherwise a good stay. I think someone fibbed. A Higuera
Stayed 1 night in Aug 2022

8/10 Good

Wes

Liked: Staff & service, room comfort
Comfortable stay
Warm welcome to this comfortable hotel. We travelled with our dog and we’re made to feel very welcome and a dog bed and dishes were in our room on arrival. We were asked for EUR 150 room deposit as we had our pet with us and this was credited to our room charge on check out once the room had been checked for no damage. The terrace is closed mid week so no option to dine outdoors. We chose room service which was distinctly average and therefore not good value. Breakfast was included in our room rate and was excellent. Main pool area is attractive but pool not well kept … lovely gardens to walk in close proximity. ELV users - there are 2 11KW Iberdrola chargers in the underground car park (no signal in car park so have to stand outside door!) sadly neither we’re working - be warned! We did report this to Iberdrola who were aware of issue but hotel reception claimed they knew nothing!
Stayed 1 night in Jun 2022

6/10 Okay

Gerard, Chevy Chase

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Restaurant staff too quick to remove plates , fish overcooked No hair conditioner in the room, , coffee ,or pens
Stayed 1 night in Sep 2021

8/10 Good

Alejandra, Madrid

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. You can visit many beautiful places all around: Santander, Comillas, Santillana, Cabárceno. The hotel is very comfortable and clean. Staff is really nice and worried for a pleasant stay. Breakfast is complete with a big variety of food. The thermal pool is really nice and relaxing. All clean and following the health and safety measures. The hotel is very prepared for the actual pandemic situation. Recommended for a relaxing and romantic stay. The room status is something I should mention, due to the esthetic harms in furniture and walls. You expect a little bit more care on this, in a 4* hotel. But overall, the room is clean, the bed is huge, the room is super spacious and awesome views!
Stayed 2 nights in Sep 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interesting location given the history of the Hotel. The staff are motivated from the front desk, the concierge though to the waiters. The location is excellent as it affords you the ability to visit some rather good nearby wine estates and their restaurants.
Stayed 1 night in Aug 2020

6/10 Okay

Deborah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located spa hotel
Great location, friendly staff, huge and very comfortable rooms and wonderful spa facilities. Restaurant let’s it down badly.
Stayed 1 night in Feb 2020
Response from Direccion on Mar 4, 2020
Dear Deborah. We are very much excited to read that you are impressed with the location friendly staff, huge and very comfortable rooms and wonderfull spa facilities, but we failed to do so with the restaurant .We would like to apologise for that and your point has been taken on board. We are anxious to constantly improve guests' experience and your feedback will assist us in doing this and thank you once again for choosing us. We hope to serve you many times in future. Best Regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, the termal water pool is exceptional Recommended highly
Stayed 7 nights in Sep 2019
Response from Manager on Oct 14, 2019
Dear guest, thank you so much for your kind review and lovely comments about our excellent hotel and our exceptional termal pool. Look forward to seeing you soon, regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing spa and staff. Location ok and plenty of places to eat in the local town
Stayed 1 night in Sep 2019
Response from Direccion on Sep 6, 2019
Thank you vey much for your nice comments witch is really important to us. Best regards

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Finde de Balneario
Great attention, customer service and friendliness. Food was also amazing. Thank you.
Stayed 1 night in Jul 2019
Response from Dirección on Sep 6, 2019
Dear Ana. Thank you so much for your kind review and lovely comments about our food and our customer service. Look forwardto be seeing you soon. Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

8/10 Good

Rebecca

Liked: Staff & service, property conditions & facilities, room comfort
Lovely hotel but a little warn in places. Thermal pool is great.
Stayed 1 night in Jun 2019

10/10 Excellent

Montse, Costa Brava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegantísimo hotel con excelente servicio. Habitación muy amplia y confortable con fácil acceso al balneario adyacente. Se descansa muy bien, ya que impera el silencio tanto de día como de noche. El personal es muy amable y eficiente. Desayunos ríquisimos con todo tipo de productos locales de elaboración propia. Impresionante piscina termal. Recomiendo este magnífico hotel para todas las edades, especialmente a familias con peques. Relax asegurado para todos.
Stayed 4 nights in Oct 2018

10/10 Excellent

alfred j

A gem in northern Spain
This hotel and city of Solares, Spain in the hidden gem of northern Spain. The Hotel is super clean located in the center of town on the main avenue, Calvo Sotelo. The Spa was great as was the outdoor heated pool. Parking was underground or above, in and out was a breeze. The buffet breakfast had every item you can think of for a breakfast in Spain. The hotel/spa was just a two minute walk from the bus and train station, and many good tapas places and restaurants nearby with in walking distance. I will definitely go back, and would recommend this place for couples or families.
Stayed 10 nights in Aug 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth a stay.
Lovely classic style hotel but wiht all mod cons & first class spa/health club. Our room was spacious, very clean & bathroom was spotless with new fitted taps & shower. Tried unsuccessfully to find somewhere to eat in the local vicinity, was mostly traditional cafes & bars so ended up eating in Hotel restaurant. Quite pricey & food was good. Would definitely stay again.
Stayed 1 night in Jun 2018

8/10 Good

Frank, Manchester UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice one
Nice Hotel with great rooms, a good wellness area and great restaurants! Friendly staff, one minus point for parking area!
Stayed 2 nights in Nov 2017

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel. Large room. Excellent food
Stayed 2 nights in Jul 2017

8/10 Good

sarah, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable
Booked for the night when we disembarked from ferry 6.15 . We arrived just after 7.00 . perfect stopover. ate in the bar which was just the right amount and good quality. excellent G and T. Good breakfast. very comfortable room and quiet. Helpful staff.
Stayed 1 night in Jun 2017

4/10 Poor

Ann

Liked: Cleanliness, property conditions & facilities, room comfort
Not good
This hotel is in the middle of an industrial area - nothing of interest there. Hotel.com state it is 6.3 miles from Santander but it is approx. 20 Kilometers so information is totally misleading
Stayed 2 nights in Jun 2017

10/10 Excellent

Raul, Madrid (Spain)

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a lot more that what you pay
Simply incredible. Great for individual and family activities. Close to everywhere in Cantabria (no more than 20-30 min drive) and you avoid all traffic from Santander. Great professionalism and attitude from anyone on the hotel (reception, restaurant, SPA, etc). Lots of families as cradle and extra bed are free of charge. While included on price, breakfast buffet will for sure satisfy all your needs. If you get a chance get the SPA as its worth to pay for it.

8/10 Good

Peter, Nantwich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grandeur and calm in Spain
A wonderful calm atmosphere, great room very comfortable bed superb breakfast. Staff somewhat detached we thought, but for the price exceptional.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

eleanor45, wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel good location,
A beautiful Hotel with large rooms, high ceilings and very guiet! Plenty of space and perfect for a healthy, 'chill'! Staff are so friendly and very helpful. Highly recommended for couples who are seeking a special place to relax!

10/10 Excellent

joan, Valencia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genuin review
Overnight stop on way to.ferry at.Santander. Hotel fabulous and we can recommend the restaurant for dinner

8/10 Good

R, Milton Keynes - really!

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disabled review
A good hotel overall. The disabled room was at the far end of a corridor peculiarly, but very roomy and excellent layout nevertheless. Food edible but not particularly edifying. Not aware if there is anything better in the area however. Bar area very attractive and spacious however. Plentiful parking beneath hotel, don't try the one at the back. You'll need a pass from reception before attempting it though.

8/10 Good

Rex, Perpignan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Comfortable and spotlessly clean rooms anublic areas but expensive for what it offered. Restaurant was really good with excellent service. Breakfast offerings much better than most . Extras can quickly mount up so plan your stay and ask questions first.Apart from the use of the outdoor pool everything else came under category of extras. Underground parking at 5 euros well worth it for security and keeping car cool in summertime.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Paul & Sharyn, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel excellent staff
Enjoyed our break here while in Santander to watch hockey Enjoyed quiet pool area Breakfast really good Outside terrace bar a little unkempt Watch out if you use indoor pool as a charge of €20 is applied for one swim Located in small town not very many local restaurants within walking distance with locals not having much English however could not have been more friendly or helpful with our woeful lack of Spanish All in all really good hotel would go back

10/10 Excellent

Genevieve, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing getaway
Very relaxing stay at Hotel Balneario. The hotel was nice a quiet, the bed comfortable and the staff very friendly.

6/10 Okay

Jillian, Edinburgh, Scotland

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Slightly Bedraggled Spa Hotel
We stayed at the Hotel Balneario Solares on the second to last night of our trip to Spain. It wasn't a horrible hotel by any stretch (it reminded me of one of those places in Palm Beach, Florida that had it's heyday back in the 40's and 50's), but for the amount they were charging, the furnishings and linens, etc should not have been as tired and worn out as they were. There was a black stain on our bedspread and the curtains had a small rip in them from the balcony door. The spa was very relaxing, which was much needed after a week of non-stop driving along the mountainous coast. We booked the full-board option, as I had a free room saved up with my rewards. The food was really nice, but they offered an identical menu for both lunch and dinner which was unfortunate. It would have been nice to have been offered a bit of variety for the price they were charging.

10/10 Excellent

Susan, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice spa hotel
Modern, spacious spa hotel with the wow factor. We had half-board and both breakfast and dinner were excellent. Surrounding town is nothing special but the hotel is just across from the little station to get the train to Santander (very cheap). We didn't try the spa treatments, but the list was impressive.

10/10 Excellent

SamS, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopover
Wonderful hotel just 15 mins from Santander. Our ferry docked at 18.15 so it was an ideal destination for the night. The hotel has an indoor and outdoor pool, spa & gym. The room had bathrobes, slippers and swimming hats on the beds. Our room overlooked the pool, so it was a lovely view. We had dinner there which was also very good.

10/10 Excellent

michael, La Jolla Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spa hotel
We enjoyed our 3 day, 2 room stay very much. The terme spa was nice, we also took advantage of the special they had for body scrub and message and all 3 of us thought it was quite good, we also had facials and were happy with the service as well, We have stayed in other spa hotels around europe and thought this one was better than average when it came to spa services. The included breakfast was also good and free parking and wifi were nicely included. The town its self though has nothing really to offer and is not very impressive to say the least, so we used it as a place to come home to after going out and exploring other towns and the picos de europa

10/10 Excellent

Christian, Pittsburgh, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, but no pool
The hotel was very good, nice and luxurious, also the restaurant was top-notch. The only downfall was that from the website it seemed that there were two pools, one inside and one outside, which was part of the reason for choosing this hotel. As it turned out, the outdoor pool season does not start until later in June in the north of Spain, and the indoor pool is part of the spa -some sort of water-therapy with bubbles and the works that costs 18 Euros for 45 Minutes (and no kids under three). Considering the price for the rooms (and the great breakfast), it was still worth it, but we were really counting on having a pool.

8/10 Good

Luis, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel in disappointing surroundings with an acceptable Spa
The hotel, the rooms, the restaurant are all excellent, located in a historic building in a small, nice park. However, the park is in a busy, ugly neighborhood and is adjacent to the bottling facilities that commercialize its renowned mineral water. The Spa services are old fashioned but acceptable; however, their feel is very clinical, with the guests in white robes waiting in an orderly fashion for their treatment services offered by staff dressed as nurses; the impression it leaves on you is that it is more of a "Sanatorium" than a "Well Being Space".

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solares hotel near Santander
A good spot to stay before getting the ferry from Santander. Lovely hotel with character. Gorgeous bakery up the road, but not much else around. Amazing looking spa attached to the hotel, but despite the hotel saying it has a pool - you have to pay €18 each to use the one at the spa, and the children's pool is only open at the weekend. Very disappoininting, as that was the main reason we had picked the hotel. We resorted to using the public pool just over the road for €8 for 3 of us.

10/10 Excellent

Erik

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Très bon séjour à recommander sans problème.
Stayed 1 night in Mar 2024

10/10 Excellent

Juan Ramon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo genial las camas espectaculares.
Stayed 2 nights in Mar 2024

10/10 Excellent

S

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desayuno estupendo
Stayed 1 night in Nov 2023

8/10 Good

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena experiencia, balneario comodo y completo. Buen desayuno.
Stayed 3 nights in Aug 2023

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax y tranquilidad!
Fenomenal!
Stayed 3 nights in Aug 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hotel comodo con el extra del spa
Es una gran opcion para unos dias de relax en el entorno de Santander. Unico punto desfavorable, que obliguen a pagar la estancia al registrarse cuando no has visto.ni.la habitacion
Stayed 2 nights in Aug 2023