Front of property

Reviews of Hotel Hoyuela

4 out of 5
Hotel Hoyuela
DE LOS HOTELES,7, Santander

Reviews

8.8

Excellent

Rating 10 - Excellent. 82 out of 156 reviews" "
Rating 8 - Good. 59 out of 156 reviews" "
Rating 6 - Okay. 8 out of 156 reviews" "
Rating 4 - Poor. 6 out of 156 reviews" "
Rating 2 - Terrible. 1 out of 156 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ivica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Sharon

Stayed 4 nights in Sep 2023

4/10 Poor

Elena

Traveled with group, Traveled with family
Disliked: Staff & service, property conditions & facilities
Imagine a luxury hotel that was not upgraded or renovated for 20 years…. Rugs in the halls are begging to be changed. So called pillows I would not give my enemies! The bathroom facilities almost worked each with its own issue. But the worst thing that this 4 star hotel doesn’t have no coffee station or kettle provided. If you want to have tea in the evening you are out of luck. I wouldn’t recommend it
Stayed 2 nights in May 2023

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best old charm hotels
Excellent hotel, old charm very clean excellent location near supermarket and restaurants, huge room with separate sitting area (like a studio Apt). 3 breakfast options from a low €3, one of the best hotels we have stayed in, I hope to come back
Stayed 2 nights in Jan 2023

10/10 Excellent

Jinjiao

Stayed 1 night in Oct 2022

8/10 Good

Owen

Stayed 1 night in Oct 2022

10/10 Excellent

Lynnette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

8/10 Good

JAVIER

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El estilo clásico de las instalaciones es muy bonito
Stayed 1 night in Jun 2022
Response from Hotel Hoyuela on Aug 12, 2022
Muchísimas gracias por compartir sus impresiones, Estamos encantados de saber que su experiencia fue tan buena y gracias por confiar en nuestro hotel. ¡ Les animamos a volver a visitarnos muy pronto !

8/10 Good

Jose

Traveled with family and small children
Liked: Cleanliness, staff & service
As expected. Staff not too happy with thier job, specially bartender
Stayed 2 nights in Apr 2022
Response from HOYUELA on Apr 27, 2022
Thank you for your feedback and hope you will accept our sincerest apologies. We get to work immediately to improve our service so that it does not happen again . Thank you so much.

10/10 Excellent

Jacqueline

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a gorgeous hotel
Beautufil property, bed hard but thats just preference
Stayed 2 nights in Mar 2022
Response from Hoyuela on Mar 23, 2022
We greatly appreciate your feedback. We are very happy to know that you have enjoyed your stay. We hope to see you soon !

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Too expensive for what you get
Stayed 2 nights in Jul 2021
Response from Hotel Hoyuela on Aug 1, 2021
Dear guest, Thank you for your feedback. Hotel Hoyuela

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly hotel.
Nice colonial looking building with the rooms built around a central atrium. The check in was easy and the staff pleasant. We were directed how to navigate the roadworks to get to the parking garage. The room was clean with a comfy bed and the bathroom had a good shower. This is not an overly modernised anonymous box the hotel has some character. We didn't eat here, we should have though as the set menu was no more expensive than local restaurants.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Badly needs remodeling or lower price. Is next to great beach.
Stayed 1 night in Aug 2019

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand stopover
We made a last minute booking when our ferry was delayed. This hotel made a very luxurious stopover!
Stayed 1 night in Aug 2019

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only one fault but still very good
All excellent except restaurant was closed and evening meal selection was very very limited! Despite that stlll an excellent and accommodating hotel and good breakfast selection .
Stayed 1 night in Feb 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel
A lovely hotel, superb position near the sea. Great value. Our room was large and the beds comfortable.
Stayed 1 night in Jan 2019

4/10 Poor

JanetGarcia, Puerto Rico

Disliked: Cleanliness, staff & service, property conditions & facilities
No air conditioning, bad clean, bad bed, bad air, bad attention!
Stayed 1 night in Nov 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spain2018
Good quality hotel near beach.
Stayed 4 nights in Sep 2018

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for a bit of old style grandeur
Nice place for an overnight stay after getting off the ferry. Found a parking space right outside the hotel but underground parking was on offer.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant hotel a few steps from the beach.
Every aspect of my stay was very pleasant. Location is great. It is aesthetically pleasing. The food in the restaurant was very good. The "menu of the day" was very good value for the money. Waiters extremely pleasant.

4/10 Poor

C.Paul, London

Disliked: Property conditions & facilities, room comfort
Great location but poor value for money
The hotel is located across the road from the beach, us clean and generally helpful staff but not too welcoming. However the accommodation is pretty basic, bed, bathroom, TV (that had a terrible reception) and basic mini bar (only water and orange juice). The walls are thin so you can hear other guests in their bathroom etc. We paid 200€ per night plus 17€ per night for parking. For that price I'd expect more attention to detail and a warmer welcome. Generally disappointed.

10/10 Excellent

Stuart , England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the Beach
Very nice hotel close to the beach and cafes, bars etc. The room was very smart as was the bathroom. Helpful staff as well so a really nice place to stay.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Expensive, indifferent, but right near the beach
They weren't that bothered to see me! I've had a better welcome at half the price.

8/10 Good

jean, deal, kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice comfortable classic Spanish hotel, staff discreet and efficient, good parking short bus ride into main part of town Would stay again

10/10 Excellent

Margaret, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Locations
Casino was next door and a real gem for a drink or a little gamble

8/10 Good

andrea, melbourne, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfortable, great lunch in restaurant with great service from waitress. very location.

10/10 Excellent

Peter, Derby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect end to our holiday
Found the hotel at the first attempt despite driving in an unfamiliar city. Easy parking. Very helpful staff. The room was elegant and spacious. The evening meal was very reasonable and a glass of wine thrown in! A great night's sleep. After a comprehensive breakfast, a trip round the old town and the ferry home.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel sardinero
We were moved to hotel Sardinero which was across the road which was a lovely hotel with a reasonable cafeteria at the side. Lots of good real Spanish restaurants and lovely beaches and scenery. A tour bus stops nearby which gives you a tour around the main Santander town and you can hop on and off.A true Spanish resort

10/10 Excellent

martin, Alloue fr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Sardinero !!
We arrived at the hotel to be told we were being moved to hotel Sardinero which was opposite and Exellent!! Good local authentic Spanish restaurants in the area, especially La Cania. Fantastic beaches. Cannot wait to go back

10/10 Excellent

steve, glenfarg scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel.
This hotel is great value for money. Located in the casino area near to the bus stop that takes you into town, or its a fantastic 45 minute walk along the boardwalk The rooms are well laid out and include free water in the fridge, and a huge bathroom with every vanity item you need, and a big walk-in shower. Fantastic!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Robert, Staffordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rest and relax
Stayed two nights. Staff very friendly and helpful. Food good. Everywhere very clean and comfortable. Great position for beach, park and promenade. Easy for buses into Santander.

10/10 Excellent

Joseph, Geneva, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Return
Perfect location right by the beach. Very attentive staff and comfortable/clean room. Would absolutely return to this hotel.

8/10 Good

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Frank, Co. Meath Rep of Irl.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
look no further.
Great hotel and wonderful location. 30s from the beach and 10m from the city by bus, (1,2 & 7).

10/10 Excellent

mervyn, Leicester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A four star night in Santander
One night before an early flight so no idea of the breakfast, but dinner the night before was properly spanish in flavour and content.It was really good value for money in a 4 star hotel.

10/10 Excellent

Sean, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Camino luxury
This is one of the most beautiful hotels I have stayed in. The location is right on the beach. The staff are extremely helpful. We had dinner in the hotel which was very reasonable and top quality. Highly recommend this hotel

10/10 Excellent

Colin, Rotherham, South Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just excellent
It was really excellent. We'd only booked for one night after the 24 hour ferry journey. Next time we'll make sure we plan better and stay there longer.

8/10 Good

June, Renfrew, Scotland

Liked: Staff & service, room comfort
Santander trip.
Enjoyed this Hotel. We had a very comfortable room with a sea view and there were friendly helpful staff at reception. We did not use the restuarant as there were plenty of cheaper options close by. The only fault was that there was no mini bar or fridge in the room.

10/10 Excellent

Maurice, Zurgena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value
Everything was lovely staff very friendly hotel very clean and comfortable

8/10 Good

Donna Thompson, Naples, Fl.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
As far as hotels this was a nice place. We had 3 adults. Location was great. No parking fees or walking a distance to get there. We felt the breakfast was pricey so ate at a place close by. Not as much to see but across from a popular beach area. Good choice!

10/10 Excellent

Sharon, Kent Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight hotel after ferry UK to Spain
Very helpful reception.I needed help with my bicycle and staff put it in secure place.Very willing to make phone enquiries for me in Spanish to book train tickets. Breakfast buffet very good.Hotel a little hard to find but in beautiful place opposite Sardinero beach. A good place to stay overnight when coming off the ferry.Spotlessly clean with a wide range of free toiletries.

10/10 Excellent

Rob, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT!
You'll want to stay for more than just a few days... great location right next to the beach and tapas bars with limited available free street parking right in front (or you can just pay for parking in the hotel's garage).

10/10 Excellent

D + J Summers, Valencia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Just what we needed; a comfy hotel after a 7 hour drive.

10/10 Excellent

Romina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Raymond Davies

Liked: Cleanliness, staff & service, room comfort
Very good value, in a good location.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful desk staff
Our son in Australia required our help with family matters and Maria at the front desk was of invaluable help with scanning and e/mailing documents. We were in Santander for another son's wedding and the hotel provided a great location and comfort for our stay.

10/10 Excellent

Biliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, lovely hotel
The hotel is overlooking the beach, lovely room, very nice helpful staff, the only disappoinment was that we couldn't have a meal at the resaturant because we didnt book in advance. We arrived Sunday and it was fully booked, shame because the food looked fantastic. Perhaps they have to keep few tables for the hotel guests.