Interior entrance

Reviews of Hotel Museo Los Infantes

3 out of 5
Hotel Museo Los Infantes
Le Dorat, 1, Santillana del Mar

Reviews

9.2

Wonderful

Rating 10 - Excellent. 66 out of 114 reviews" "
Rating 8 - Good. 44 out of 114 reviews" "
Rating 6 - Okay. 2 out of 114 reviews" "
Rating 4 - Poor. 2 out of 114 reviews" "
Rating 2 - Terrible. 0 out of 114 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t wait to visit again!
Museum like, art, antiques and amazing heritage furniture abound. Hospitality plus, comfortable bedding and beds, amazing breakfast buffet.
Stayed 1 night in Sep 2023

10/10 Excellent

Per Edvin

Stayed 1 night in Sep 2023

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic building decorated with fantastic art. A real gem of a hotel. Rooms very well sized with large comfortable beds. Friendly staff and great location on town centre. Limited parking across road but large car park just down road. Very good value.
Stayed 1 night in Jul 2023

10/10 Excellent

Martha E

Stayed 1 night in Jul 2023

8/10 Good

miguel Angel

Stayed 2 nights in Jun 2023

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, property conditions & facilities
The most helpful people are in this place and extremely clean place
Stayed 1 night in Jun 2023

10/10 Excellent

Lois

Stayed 1 night in Jun 2023

10/10 Excellent

Antonella

Stayed 2 nights in Jun 2023

10/10 Excellent

Maria, Hialeah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Magnificent decor. Super clean and friendly staff. They offer a breakfast buffet for a fee that worth the money. Great location to walk the entire town, santillana del Mar also close to the Caves of Altamira (Cuevas de Altamira). Lots of restaurants and small shops. It is a 10 of 10.
Stayed 1 night in May 2023

8/10 Good

Andre

Stayed 1 night in May 2023

10/10 Excellent

Andres

Stayed 2 nights in Mar 2023
Response from Fernando y Mario on Apr 14, 2023
Hola Andrés! Mushísimas gracias por su valoración, hasta la próxima.

10/10 Excellent

Lola

Stayed 1 night in Aug 2022

10/10 Excellent

Mark

Stayed 1 night in Aug 2022

10/10 Excellent

Lynne

Stayed 1 night in Aug 2022

10/10 Excellent

Carmen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is lovely, very historical, the weather was hot for the area and no a/c or fan available.
Stayed 1 night in Jul 2022

10/10 Excellent

ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and accommodations. Would return again, no doubt.
Stayed 2 nights in Jun 2022

10/10 Excellent

Iris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in May 2022

10/10 Excellent

Jean-François

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien situé, personnel agréable et excellent gin tonic
Stayed 1 night in May 2022

8/10 Good

Olof

Stayed 1 night in May 2022

10/10 Excellent

RONALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Fernando y Mario on May 8, 2022
thank you for your review Ronald it was a pleasure to meet you. Buen camino!!

8/10 Good

Philip

Stayed 1 night in May 2022
Response from Fernando y Mario on May 7, 2022
Thanks a lot Philip!!

10/10 Excellent

Douglas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A step back in time
Cozy, atmospheric spot lovingly managed by third-generation family members, a short stroll from Santillana’s medieval core. Knowledgeable, helpful host, comfy rooms, and a wonderful sitting room full of antiques and memorabilia. Wifi a bit spotty, but functional. Highly recommended!
Stayed 1 night in Oct 2021

8/10 Good

Claudio

Stayed 1 night in Oct 2021

10/10 Excellent

Arthur John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Charming, 'shabby chic'. We loved the not-very-good paintings, the clocks and the antiques. Tasteful ambience and lovely staff.
Stayed 2 nights in Sep 2021

10/10 Excellent

Vittorio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendido hotel
Bel palazzo antico adibito ad albergo, con letti comodi e bagno confortevole. Posizione splendida e staff molto cordiale.
Stayed 1 night in Sep 2021

8/10 Good

Luis alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old palace.
Stayed 1 night in Sep 2021

10/10 Excellent

Esperanza

Traveled with family
Visita a Cantabria
La estancia ha sido estupenda,el alojamiento muy bien en cuanto a instalaciones y limpieza,muy recomendable para ir en familia. Destacar al personal,concretamente a Beatriz,que además de dar una atención inmejorable,nos ha hecho de guía y el trato estupendo,destaca por su gran profesionalidad y mejor persona.
Stayed 4 nights in Aug 2021
Response from Fernando y Bea on Aug 30, 2021
Muchísimas gracias por su comentario Esperanza, ha sido un placer para nosotros poder alojarles y servirles. Uno de los mayores servicios que ofrecemos es un servicio personalizado de asistencia al viajero. Les ayudamos a planificar sus rutas turísticas con buenos consejos para que todo salga redondo. Gracias por su reconocimiento. Un fuerte abrazo

8/10 Good

Robert

Stayed 1 night in Jul 2021

10/10 Excellent

HALIM

Stayed 5 nights in Jul 2021

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Adolfo

Stayed 4 nights in Jul 2021

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Fernando on Jun 24, 2021
Thanks a lot for your comment! We really love to see that you enjoyed your stay. Have a nice trip!

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Charming lobby, helpful staff, small room, pricey.
Very warm reception from Fernando, who was very helpful in accomodating our requirements. He was also very knowledgeable about the local area and gave helpful suggestions. Very nice decor in communal areas. Good breakfast selection with good value a la carte options. Very well located in Santillana. Price of room was expensive given limited hotel facilities and relatively small sized family room. Balcony was only for looking out - not suitable for sitting. Simply decorated but clean rooms. Needs work on sound insulation - sound from other rooms highly audible, especially opening/closing of doors.
Stayed 4 nights in Aug 2020

10/10 Excellent

Nick, Greenwich, London, UK

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a family run hotel which makes their customers very welcome. The hotel team are very friendly and have sensible precautions in place for the current pandemic. The family room (with two double beds and a small balcony) and bathroom were very clean, the breakfast was excellent. We have stayed previously and we will be back again.
Stayed 1 night in Jul 2020

10/10 Excellent

Susan mills

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice location with parking across street. Really good food in restaurant.
Stayed 1 night in Sep 2019

10/10 Excellent

andy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beartrice on reception was very friendly and very helpful, beautiful hotel and beautiful town highly recommend
Stayed 1 night in Sep 2019

10/10 Excellent

dianne kira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Antique town. Perfect time of year for visit-May.
Went to see Altimira Cave. Wanted walkable hotel. Great local Cantabrian gin drink mixed and elegantly presented at hotel bar. Nice dinner. Superb breakfast. Adequate slightly dated room with balcony and chirping birds. Staff exceedingly helpful. Easy for traveler using bus transportation.
Stayed 1 night in May 2019

8/10 Good

Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in and old house
Reception was prompt, cheerful, and professional. All staff spoke good or fair English-this is not always the case in northern Spain. Restaurant and bar staff took care with their work.
Stayed 1 night in Jun 2019

10/10 Excellent

Ximena, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location very close to Old Town , very good breakfast
Stayed 1 night in Oct 2018

8/10 Good

Ana, TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in amazing location. The hotel was a Palace and has original features and amazing decoration.
Stayed 1 night in Sep 2018

10/10 Excellent

Peter

I had been recommended to visit Santillana and we were not dissapointed. Reception was very enthusiastic and friendly, and we thoroughly enjoyed our stay, will return.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved everything! Place is like a museum, filled up with old charm. Location is great! Nice friendly staff. We loved our stay. Looking forward to returning in the future.
Stayed 2 nights in Jul 2018

8/10 Good

Alfredo, Puerto Rico

Liked: Cleanliness, staff & service, room comfort
Nice hotel, friendly staff, excellent location, good breakfast Only thing I don't like is there is not air conditioner and rooms are warm excellent for winter not too good for summer
Stayed 2 nights in Jul 2018

10/10 Excellent

Anthony, Seoul, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Decor and Warm Staff
PROS: Numerous! Lobby is gorgeous. Staff are extremely warm, friendly, and helpful and all seem to speak good English (if that’s important to you). Never tried the breakfast but it looked to have lots of choices. Hotel location is just a few minutes walk to a number of historic sites (car parking is literally right across from the hotel). CONS: It would have been convenient to have a small refrigerator in the room, but they allowed us to store perishables in the restaurant fridge so it was no big deal. Walls are a bit thin (I was woken in the middle of the night by snoring next door).
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful and courteous staff all around. Young man named Pedro went above and beyond in his willingnes to help us.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Gary

Liked: Cleanliness, staff & service, room comfort
Charming historic hotel.
We enjoyed Cantabria area very much, and this hotel was a great location in interesting and beautiful village. Lots of nice common space in hotel, rooms very basic, and, at least in our room, chairs need an upgrade. Staff friendly and gave us great tips for touring to neighboring villages.
Stayed 2 nights in May 2018

10/10 Excellent

wally, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel , great staff , nice clean comfortable rooms and the breakfast was great . Highly recommend. Wally
Stayed 1 night in May 2018

10/10 Excellent

Daniel J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gem of a hotel
Absolutely delightful hotel. lots of history and character to the hotel. ideally located and had an excellent supper. room was more than comfortable. the owner of hotel and service was really what made our stay so enjoyable. lovely historical town to visit. highly recommend staying here
Stayed 1 night in Sep 2017