All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Beautiful historic building decorated with fantastic art. A real gem of a hotel. Rooms very well sized with large comfortable beds. Friendly staff and great location on town centre. Limited parking across road but large car park just down road. Very good value.
Magnificent decor. Super clean and friendly staff. They offer a breakfast buffet for a fee that worth the money.
Great location to walk the entire town, santillana del Mar also close to the Caves of Altamira (Cuevas de Altamira).
Lots of restaurants and small shops.
It is a 10 of 10.
Maria
Stayed 1 night in May 2023
8/10 Good
Andre
May 4, 2023
Andre
Stayed 1 night in May 2023
10/10 Excellent
Andres
Apr 12, 2023
Andres
Stayed 2 nights in Mar 2023
Response from Fernando y Mario on Apr 14, 2023
Hola Andrés! Mushísimas gracias por su valoración, hasta la próxima.
Cozy, atmospheric spot lovingly managed by third-generation family members, a short stroll from Santillana’s medieval core. Knowledgeable, helpful host, comfy rooms, and a wonderful sitting room full of antiques and memorabilia. Wifi a bit spotty, but functional. Highly recommended!
La estancia ha sido estupenda,el alojamiento muy bien en cuanto a instalaciones y limpieza,muy recomendable para ir en familia.
Destacar al personal,concretamente a Beatriz,que además de dar una atención inmejorable,nos ha hecho de guía y el trato estupendo,destaca por su gran profesionalidad y mejor persona.
Esperanza
Stayed 4 nights in Aug 2021
Response from Fernando y Bea on Aug 30, 2021
Muchísimas gracias por su comentario Esperanza, ha sido un placer para nosotros poder alojarles y servirles. Uno de los mayores servicios que ofrecemos es un servicio personalizado de asistencia al viajero. Les ayudamos a planificar sus rutas turísticas con buenos consejos para que todo salga redondo. Gracias por su reconocimiento. Un fuerte abrazo
Charming lobby, helpful staff, small room, pricey.
Very warm reception from Fernando, who was very helpful in accomodating our requirements. He was also very knowledgeable about the local area and gave helpful suggestions. Very nice decor in communal areas. Good breakfast selection with good value a la carte options. Very well located in Santillana.
Price of room was expensive given limited hotel facilities and relatively small sized family room. Balcony was only for looking out - not suitable for sitting. Simply decorated but clean rooms. Needs work on sound insulation - sound from other rooms highly audible, especially opening/closing of doors.
This is a family run hotel which makes their customers very welcome. The hotel team are very friendly and have sensible precautions in place for the current pandemic. The family room (with two double beds and a small balcony) and bathroom were very clean, the breakfast was excellent. We have stayed previously and we will be back again.
Went to see Altimira Cave. Wanted walkable hotel. Great local Cantabrian gin drink mixed and elegantly presented at hotel bar. Nice dinner. Superb breakfast. Adequate slightly dated room with balcony and chirping birds. Staff exceedingly helpful. Easy for traveler using bus transportation.
Reception was prompt, cheerful, and professional. All staff spoke good or fair English-this is not always the case in northern Spain. Restaurant and bar staff took care with their work.
Very nice hotel in amazing location. The hotel was a Palace and has original features and amazing decoration.
Ana
Stayed 1 night in Sep 2018
10/10 Excellent
Peter
Sep 3, 2018
I had been recommended to visit Santillana and we were not dissapointed.
Reception was very enthusiastic and friendly, and we thoroughly enjoyed our stay, will return.
I loved everything! Place is like a museum, filled up with old charm. Location is great! Nice friendly staff. We loved our stay. Looking forward to returning in the future.
Verified traveler
Stayed 2 nights in Jul 2018
8/10 Good
Alfredo, Puerto Rico
Jul 13, 2018
Liked: Cleanliness, staff & service, room comfort
Nice hotel, friendly staff, excellent location, good breakfast
Only thing I don't like is there is not air conditioner and rooms are warm excellent for winter not too good for summer
PROS: Numerous! Lobby is gorgeous. Staff are extremely warm, friendly, and helpful and all seem to speak good English (if that’s important to you). Never tried the breakfast but it looked to have lots of choices. Hotel location is just a few minutes walk to a number of historic sites (car parking is literally right across from the hotel).
CONS: It would have been convenient to have a small refrigerator in the room, but they allowed us to store perishables in the restaurant fridge so it was no big deal. Walls are a bit thin (I was woken in the middle of the night by snoring next door).
We enjoyed Cantabria area very much, and this hotel was a great location in interesting and beautiful village. Lots of nice common space in hotel, rooms very basic, and, at least in our room, chairs need an upgrade. Staff friendly and gave us great tips for touring to neighboring villages.
Absolutely delightful hotel. lots of history and character to the hotel. ideally located and had an excellent supper. room was more than comfortable. the owner of hotel and service was really what made our stay so enjoyable. lovely historical town to visit. highly recommend staying here