Santiago Atitlan Vacations from $340

It was very nice, coffee was offered in the morning, and parking was easy and spacious

The hotel rooms are indeed attractive and spacious, offering a comfortable stay. However, the service experienced was somewhat lacking, with instances of miscommunication between the receptionist and other staff members. Despite being entitled to VIP benefits through Expedia, there was confusion regarding complimentary beverages. While the receptionist mentioned these perks, we did not receive coupons and had to clarify the situation with the restaurant staff ourselves. Unfortunately, this led to unexpected charges due to discrepancies in what was communicated. Additionally, there were oversights such as forgetting to arrange our transportation, resulting in a rush to the airport. These lapses in service were disappointing and not reflective of the hotel's standards. Furthermore, there was a noticeable unpleasant odor in the room, particularly in the bathroom, necessitating the closure of doors and opening of windows. Navigating through the city with rideshare services like Uber proved challenging during peak traffic hours, with many drivers canceling trips. This resulted in wasted time and frustration, highlighting the importance of planning outings during off-peak times and seeking recommendations from the front desk. On a positive note, amenities such as the TV, air conditioning, and food quality were commendable. The breakfast offered was satisfying, and the ambiance of the dining area was pleasant. Despite the shortcomings, these positive aspects added value to the ov

The property is in a gated community which creates problems when you order an uber. I could have missed my flight this way. Even though I asked management if getting an uber would be an issue. They said no but I watched 3 ubers get to the guard gate and turn around. And I had a 6am flight. The hostel does do shuttle runs to the airport. Cost $80 outside of 8-8pm I believe. An uber is $20. I dont mind the price but please warn people as i could easily have missed my flight if another couple wasnt also going to the airport. So be mindful of this. Other than this, the rooms are large and clean. Mine was upstairs. So be mindful if you have heavy luggage. Mine was a shared bathroom experience. That always depends on who else is using it. Also the walls are very thin and I was next to the bathroom. Yikes! Overall a nice enough place for short term stay except for the transportion inconvenience

I really enjoyed my time here. It was quiet. The staff was friendly and very helpful

I like all the room it was very clean Also you can have a peacefull moment. All was good