Ratings based on 5 Verified Reviews
They paid and stayed. We double-checked.
3.0 Room cleanliness
3.4 Service & staff
3.0 Room comfort
3.0 Hotel condition
They paid and stayed.
by Joan from Miami
Not what it seemsPosted Jan 12, 2014
Pros: Sheets were changed every day and they were not rags like the towels
Cons: Almost everything. Starting with hotel management.
Location: Location is good. Near metro, restaurants, malls and in an elegant neighborhood.
Don't be misled by the image in their web page. The picture belongs to the main entrance to Hotel Neruda. It has nothing to do with the real entrance to Aparthotel Neruda, which is a hotel in the back of Hotel Neruda. Problems: -Rooms are old and with little maintenance. -Not very cleaned. I doubt they ever sweep (not to mention mop) the floors. Whatever we dropped, there it was after the room had been 'cleaned'. -Windows dirty. I don't think they have never been cleaned. -Towels old and used. Real rags. -No actual air-conditioning. Only one air cooler that worked only as a fan. With temperatures in Santiago that may reach 104 degrees, it was useless. -The hotel has neither a gym nor a swimming pool. Customers can access the gym next door, which has a small pool. However, the gym is even dirtier than the aparthotel, with broken machines and a small swimming pool impossible to be used since they have children courses the entire day. It closes Saturday afternoon and evening and Sunday the whole day. -Our phone did not always worked. The same happened with our door magnetized cars. Finally, our last day, they decided to send someone to fix the lock. -Rooms have assigned staff and depending on who was assigned to your room, you were treated nicely or they were rude with you. -Corridors, walls and floors need painting and repairing. -A mediocre breakfast buffet. Excellent fruit though. I wish I had taken pictures of the dirt in the gym.
for Getaway With Friendsby Owais from Washington DC
Do-Able: Fantastic StaffPosted Jan 8, 2014 on Hotels.com
Comfortable yet not the best. Slight selection at Breakfast. Front Desk Service is incredible. Very Professional and even had a sweet lady from Michigan named Amanda who went out of her way to make I had the best experience Santiago had to offer an didn't get lost.
for Everyoneby A verified traveler
Good location, comfortable, helpful staffPosted Dec 3, 2013
by Lyndsay from Miami
Very poor internet accessPosted Aug 17, 2012
Cons: internet access
I had 2 nights booked at this hotel, but I had to leave after the first night because the internet connection was terrible. I was in Santiago for business, and reliable and fast internet access was a prerequisite when booking the room. It was neither fast nor reliable - anything but.
Recommendedby A verified traveler
downtown santiagoPosted Apr 22, 2012 on Hotels.com
Apart Hotel Neruda located within walking distance to some sight seeing locations. If you feel comfortable on the subway you can easily get around the city. The room was clean but the hotel is on the older side but nice for the price. The front desk spoke english which is good because we do not speak spanish. 3.5 star