Ratings based on 90 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
91% of guests recommend
3.5 Room cleanliness
3.2 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified travelerfrom Minnesota

Lots of space in a great location

Posted Mar 29, 2015
Great location - close to subway stops. The room was nicely laid out and was very comfortable. The check in staff were very friendly and helpful. There was decent wifi in the room and TV in several different languages. The only thing about the apt was that it could use a good cleaning. The dishes in the cupboard were coated with food. I tried to wash everything as best that I could with dishwashing soap but there were no dishtowels for drying. I had to use our only hand towel from the bathroom.
2 out of 5
by A verified traveler

Posted Mar 21, 2015
In addition to being impossible to find, the staff was less than accommodating. The rooms were also much smaller and messier than advertised.
4 out of 5
Recommended
for Everyone
by A verified traveler

Muy buena estadia

Posted Mar 18, 2015
Céntrico , muy tranquilo y muy buena atención. Tiene un parque y pileta para el relax a la vuelta de las excursiones
3 out of 5
Recommended
for Families
by Caseyfrom Park City, UT

Not as pictured

Posted Feb 27, 2015 
The location is what saved this hotel. It's right near everything you'd want to do/see. When we were first showed our room it looked nothing like what I had booked. It was a one level dark room when I had booked an airy loft with 2 story windows. They agreed to show us another room which looked more like what I had booked but still nothing in quality compared to how the pictures make it out to be. There were not enough blankets for all of the beds and we were only given 2 towels for 4 of us. Not even hand towels or paper towels to clean up when my son spilled his water. We had just spent 2 weeks traveling all around south america and we ended it on a disappointing note.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston

excellent location, easy walk to major sites

Posted Feb 18, 2015
Pros: The location was well suited to walking to major sites, cafes and restaurants nearby, quiet, clean building. They are available 24 hrs and helpful.
Cons: They need to provide a more accurate representation of the bedroom sizes.
Location: The Fine Arts Museum, the Barrio neighborhood and a cultural center are very close. There are good cafes and restaurants.
The two bedroom apt had 1 master bedroom and a single bed in a very tiny "maid's room." We were two adults. They did not give us the apt we reserved with large bed in each br so we used the living room as the second bedroom. They were pleasant, some spoke English, and they responded to repairs except for the pool, which was being maintained while we were there.. One day we had only cold water so they offered us a temporary apt to use, and it was the size we had reserved but had not given us. They repaired the water and we did stay in the original room. We were disappointed that they misled us about the size of the apartment. However, the building and location were satisfactory and the apt was nicely furnished.
3 out of 5
Recommended
for Couples
by Robertfrom London

Failed to provide the promised safe.

Posted Feb 3, 2015 
The room was adequate. The hotel description clearly states there is a safe in the room. This was a key requirement for choosing a hotel. But there was no safe in the room and the hotel stated that all rooms did not have a safe. I will not use this hotel again for this reason. And I suggest that hotels.com update their description promptly.
1 out of 5
by A verified traveler

Expedia Reservation Not Honored

Posted Jan 12, 2015
Booked three reservations; all were confirmed by Expedia. We never received accommodations reserved (apartment, 2 bedrooms). Third reservation was not honored by Bella Artes Apart; informed by staff "your reservation is not a guarantee of a booking." We were further advised the reserved room had been vandalized and therefore unavailable. However, two guests who arrived after we were denied a room checked-in successfully. On the two nights we did check-in, the process was clumsy and unprofessional. Accommodations on the first night were adequate, however, during our second night stay rooms and linens were dusty, dishes in kitchenette were wet and covered with fingerprints. WiFi was spotty during both night's stay and we were unable to get television to operate in the second apartment. When the Bella Artes Apart staff turned us away, without helping find an alternate room for the third night, the Park Plaza Apart Hotel, next door provided superior accommodations at a very reasonable price without a price mark-up for booking with Expedia that was charged by Bella Artes Apart.
2 out of 5
Recommended
for Families
by ANDREfrom São Paulo

Nao recomendo

Posted Jan 7, 2015 
Atendimento da recepção muito ruim, sem local para parar o carro no check in, quarto com paredes sujas, moveis velhos, boa localização
1 out of 5
by A verified travelerfrom Rio de Janeiro

Apart-Hotel bem localizado com Instalações adequad

Posted Jan 5, 2015
Pros: Localização e Instalações, já o atendimento de suporte material e a administração é péssima
Cons: No mesmo edifício existem outras administradoras que podem ser diferentes da que experimentamos e que não se identifica. Ficamos no Flat 221-A
Location: Muito Boa, com acesso à pé a Lastaria, La Moneda, e ao Metro. Não poderia ser melhor.
A grande e única falha é a administração do Apart Hotel Bellas Artes onde fiquei no 221-A (existem várias administradoras no prédio) com minha esposa. Ela é totalmente omissa. Foram reportados por mim as seguintes falhas: 1) Solicitado a substituição de 2 das 3 cadeiras disponíveis na sala, pois estavam com defeitos que inclusive provocaram dano na roupa de quem as usava. Isso foi anotado, fotografado pela administração e dito que seria reportado ao proprietário ??? ao invés de providenciarem a substituição. Também ficamos com o prejuizo da roupa danificada. 2) Por 2 vezes a limpeza do apto não foi feita e pagamos por isso !!! e não houve ressarcimento e ainda foi alegado que havíamos utilizado as 2 chaves para trancar a porta mas não fomos avisado do procedimento de apenas trancar com uma. Também não souberam explicar que mesmo estando trancada com 2 chaves nos demais dias a limpeza ocorreu ????. A nosso ver a repetição da falha indica falta de gerenciamento pelos serviços oferecidos. A citada administração é meramente uma figuração. Recomendo que retirem esta administração e suas unidades da lista de indicações.
1 out of 5
Recommended
for Families
by A verified traveler

Enganados em Santiago

Posted Jan 3, 2015 
Para começar, não é um hotel, mas um prédio de apartamentos com quatro torres no qual convivem moradores fixos e vários negócios de pessoas que alugam apartamentos. A nossa chegada foi caótica pois, embora tenhamos chegado às 15:30 e o check in fosse a partir das 14 horas, os apartamentos não estavam prontos e somente conseguimos definir minimamente onde ficar depois de três horas de negociação exaustiva. Na verdade, o apartamento reservado não existe, pois eles não dispõem de nenhum apartamento com 2 quartos com uma cama de casal e duas camas de solteiro com sala separada, como anunciado na descrição do hotel. No apartamento que mais se aproxima desta configuração, se você colocar duas camas de solteiro no quarto, não consegue abrir a porta. Outro equívoco na descrição é a existência de ar condicionado, que, quando existe, está localizado na sala e não consegue refrescar todos os cômodos. A mesma situação para a calefação, com somente um aparelho na sala e dificilmente vai aquecer todos os cômodos no inverno. A maioria dos apartamentos também não tem cofre, ,embora esteja na descrição. Nós estávamos em 13 pessoas e utilizamos 4 apartamentos, porém, em nenhum deles conseguimos ter um número de toalhas de banho suficientes para todos os hóspedes, embora tenhamos solicitado insistentemente. A qualidade das toalhas de banho e rosto é péssima, encardidas e ásperas. Enfim, não recomendamos de maneira alguma.