Ratings based on 5 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
80% of guests recommend
4.4 Room cleanliness
3.8 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler

Excellent location but accurately found via GPS!

Posted Feb 18, 2014
Pros: Location, helpfulness of evening staff. comfort of rooms. Liked the patio for dining and drinks! Well appointed., Puffy beds.
Cons: Faster service for dinner in the evening--but that, we've found, is just Santiago
Location: We did not spend sightseeing time from this hotel.
Excellent location but it took us nearly an hour to find this place coming in from Argentina and with a GPS. Had to ask several stores where it was. Front desk on check-in in the early evening was just EXCELLENT. Made several calls for us when the recepient would most likely have spoken Spanish (rather than the primarily English speakers we are). Just a charming and helpful man. Volunteered to find a car and driver for us the next day if our original did not work out. Very helpful about the wi-fi. Breakfast was also excellent--lots of choices and pleasing surroundings. Room was roomy, bed comfortable, towels were huge.
2 out of 5
by A verified traveler

Not recommended

Posted Oct 12, 2013
Cons: Reliability of staff to provide prompt service such as obtaining a taxi or giving realistic info on room access. Food and room hygiene.
Location: 15 min walk to Tobalaba station, 5 min walk to new shopping centre
Checked in early with colleagues, only one room available, told it would be 20-30 minutes, ended up 2 hour wait. Wouldn't mind if given realistic time. Local dogs howling at night are a real nuisance. Found room garbage stored in bags under bed from one day to next. Got some food poisoning from restaurant one night. Know it was there because otherwise was eating pretty much same as colleagues. Insufficient staff. On check out had a plane to catch, ordered a taxi, was going to be a few minutes, after 45 mins no show self and colleague had to walk into town to try and grab a taxi, was last one to check in to flight.
4 out of 5
for Business Travelers
by A verified traveler

business trip to the Santiago area

Posted Apr 27, 2012
Outside the city center so only by taxi you can go out to dine. No taxi stand so waiting 10 min Easy when by own or rental car as it is close the highways. But the driving instruction to get there must be more clear on their site!! When you have no plans for social live at night, just a good, clean, friendly, easy to reach hotel with a (too) simple restaurant, this is a very good place!
4 out of 5
by A verified traveler

nice, new, efficient, small hotel very well located

Posted Nov 16, 2011
very nice hotel. all brand new. prices are very competitive. only disadvatages are: room size (pretty small compared to normal 4/5 star hotels) and walls are very thin which means that noise from outside is heard in the rooms
5 out of 5
for Couples
by A verified traveler from Eastbourne, East sussex, England

Great example of quality and value!

Posted Feb 3, 2010
The only criticism that could be made was that the walk to the town center took about 20 mins. Not long, but in the heat of mid-summer it was worth mentioning. But the plus points so far outweighed this criticism, that I am almost reluctant to mention it. The other side of the coin is that being further away from the town centre meant a very peaceful environment!