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Room type

Standard Double Room

Standard Twin Room

Junior Suite

Family Room

Standard Single Room

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Hotel renovated

4-star family-friendly hotel in Santiago with an outdoor pool

Location

This family-friendly hotel is located in Santiago, close to Pontifical Catholic University of Chile, Gabriela Mistral Cultural Center, and Chilean National Zoo. Also nearby are Fantasilandia and Patio Bellavista.

Hotel Features

Recreational amenities at Hotel Gen include an outdoor pool and a fitness center. Other amenities include a bar/lounge and a coffee shop/café.

Room Amenities

Televisions come with cable channels. Guestrooms also feature complimentary wireless Internet access, complimentary high-speed (wired) Internet access, and air conditioning.

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Overview

Hotel Gen features an outdoor pool and a fitness center. The hotel offers a coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. An Internet point is located on site and high-speed wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center, limo/town car service, and a meeting/conference room. Event facilities measuring 1076 square feet (100 square meters) include a conference center, exhibit space, and banquet facilities. This family-friendly hotel also offers a rooftop terrace, tour/ticket assistance, and multilingual staff. For a surcharge, the property provides a roundtrip airport shuttle (available on request), a ski shuttle, and an area shuttle. Complimentary parking is available on site.

Hotel Gen is a smoke-free property.

  • Air-conditioned public areas
  • Airport transportation (surcharge)
  • Banquet facilities
  • Bar/lounge
  • Coffee shop or café
  • Free breakfast
  • Concierge desk
  • Currency exchange
  • Doorman/doorwoman
  • Dry cleaning/laundry service
  • Event catering
  • Exhibit space
  • Fitness facilities
  • Shopping center shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Internet point
  • Tours/ticket assistance
  • Express check-in
  • Rooftop terrace
  • Area shuttle (surcharge)
  • One meeting/conference room
  • Laundry facilities
  • Elevator/lift
  • Total number of rooms - 233
  • 24-hour front desk
  • Limo or Town Car service available
  • Number of floors - 30
  • Multilingual staff
  • Porter/bellhop
  • Luggage storage
  • Room service (24 hours)
  • Pool sun loungers
  • 24-hour business center
  • Meeting facilities size (feet) - 1076
  • Meeting facilities size (meters) - 100
  • Conference center
  • Smoke-free property
  • Swimming pool - outdoor
  • Tour assistance
  • Free Wi-Fi
  • Free parking
  • Year Built 2010
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Internet

Available in all rooms: Free Wi-Fi, Free wired high-speed Internet

Available in some public areas: Free Wi-Fi


Parking

Free parking


In the room
  • Balcony
  • Climate control
  • Phone
  • Minibar
  • Coffee/tea maker
  • Microwave (on request)
  • Daily housekeeping
  • Extra towels/bedding
  • Private bathroom
  • Complimentary toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower only
  • Desk
  • Iron/ironing board (on request)
  • Rollaway/extra beds available
  • Cribs/infant beds available
  • Cable TV service
  • Free Wi-Fi
  • Free wired high-speed Internet
  • Blackout drapes/curtains
  • In-room massage available
  • Air conditioning
  • In-room safe
  • Connecting / adjoining rooms available
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Eat and drink

A complimentary hot/cold buffet breakfast is served each morning between 7 AM and 10:30 AM.

24-hour room service is available.

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Play

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Running track/path nearby
  • Hiking/biking trails nearby
  • Ecotours nearby
  • Ski equipment rental shops nearby
  • Swimming on site
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Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • In-room accessibility
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Check-in

Check-in time starts at 3 PM

Check-in time ends at 11:30 PM

Minimum check-in age is 18

Special check-in instructions:

The national sales tax (19%) is charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. Foreigners who present a valid passport with a visa/entry stamp at check-in will be exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.


Check-out

Check-out time is noon


How you can pay

Accepted at this hotel: American Express, Diners Club, MasterCard, Visa


You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

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Fees
Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:
  • All citizens of Chile will be charged the national value-added tax
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The national sales tax (19%) is charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. Foreigners who present a valid passport with a visa/entry stamp at check-in will be exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.
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We Should Mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.

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A Green / Sustainable Property - Third Party Certified
This property participates in Sustainable Tourism Eco-certification Program (STEP) - 2 Stars, a third-party certification program that has been independently certified. Third-party certification measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. An objective assessment of a company's sustainable tourism practices has been performed at this property by an auditor who is independent of the third-party certification program.
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