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Reviews of Hotel Torremayor Lyon

3.5 out of 5
Hotel Torremayor Lyon
Ricardo Lyon 322, Providencia, Santiago, Region Metropolitana

Reviews

8.2

Very Good

Rating 10 - Excellent. 98 out of 296 reviews" "
Rating 8 - Good. 141 out of 296 reviews" "
Rating 6 - Okay. 35 out of 296 reviews" "
Rating 4 - Poor. 15 out of 296 reviews" "
Rating 2 - Terrible. 7 out of 296 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Gaston

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Creo que nunca elegi un hotel tan mal, la atencion para ser educado voy a decir que era "poco calida", la habitacion con paredes con humedad, el gel de ducha era shampoo aguado, el lector de tarjeta para entrar a la habitacion falla todo el tiempo.. pero lo peor de todo, el WIFI era inexistente... otros detalles el desayuno era desolador!!! Claramente no lo recomiendo ni volveria.. una lastima porque tiene una excelente ubicacion.
Stayed 5 nights in Apr 2024

8/10 Good

teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for the price ! Very good location
Stayed 3 nights in Oct 2023

2/10 Terrible

graham

Stayed 3 nights in Mar 2023

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcomed like friends
This was our fifth stay and from the moment we walked through the doors we were welcomed like returning friends. Thank you Snr. Hugo. Nothing was too much trouble. The hotel is within walking distance of good restaurants, fine shopping and the sculpture park. Open-top tour busses stop round the corner on their circular city tour. It also has a small, but sufficient, rooftop swimming pool with views across the city to the Andes. Good choice of breakfast with fruit and pastries. The bar has a small outside terrace also. Also good to see the same staff year after year. Hope to return in not too many years.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was great. Very close to the Subway and a lot of restaurants and places to go.
Stayed 7 nights in Feb 2020

10/10 Excellent

John, London

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel. Staff excellent and very helpful with booking tours and directions. Location is very good also. 5 minutes walk to local subway station.
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a convenient location. It is run down and in need of renovation. Staff seemed disinterested and one an older man when we asked a question about Xmas concerts in Santiago rudely said there are none. In other words don’t bother me!! There is no controller for air conditioning in the room. It was in the 90F when we were there! The A/C seemed inadequate. I think for the price there are better hotels in Santiago.
Stayed 3 nights in Dec 2019

8/10 Good

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-in gentleman efficient and courteous. Remembering us from 3 years previously. Helpful in suggesting things to do and arranging taxis. Will certainly stay here again.
Stayed 3 nights in Nov 2018

8/10 Good

Bette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Lo ely hotel in terrific location. Nice warm people
Stayed 1 night in Sep 2018
Response from Reservations Deparment on Oct 9, 2018
We are glad you enjoyed your stay with us. We are waiting for you on your next trip to Santiago de Chile

8/10 Good

Bette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location and very comfotable hotel. Nice people
Stayed 1 night in Sep 2018
Response from Reservation Department on Oct 2, 2018
Thank you very much for your comments.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in good location
We were very happy with this quiet location close to restaurants and subway.
Stayed 1 night in Feb 2018

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not ce hotel eight or ten minutes from the subway.
We booked one night on our own and then met our tour group the next day and night. The front desk allowed us to keep the same room so we didn’t have to move the next morning. Attentive staff.
Stayed 1 night in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was a good hotel to stay in Santiago and the lo
We had a pleasant stay there and the areas was nice and easy location to go around.

10/10 Excellent

Yin Bing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A helpful staff is better than the decor
We had some difficulties in meeting up with our group tour. Luckily, Javiera at the reception helped us solve the problems by making many phone calls and checking on the computer. We appreciated her passion in helping clients and her high problem solving skills. I hope all receptionists would have an attitude like her to make the stay of visitors an unforgettable memory.

10/10 Excellent

paul, west palm florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close location to local trains
Torremyor hotel in Ricardo Lyon is super.we loved this place.excellent staff.international travelers must chose this place-central location

8/10 Good

carlos

Liked: Cleanliness, staff & service
Second time at Torremayor
Hotel is in a very good neighborhood, great shopping, restaurants and supermarket. Rooms are small and a bit dated,service is good breakfast is ok. Second time I stay here and probably would stay again, it is affordable and the location is ideal.

6/10 Okay

sam

Liked: Cleanliness
Disliked: Staff & service
Ok but third bed cost additional two third of double room seems way too much

8/10 Good

Tim, California, US

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel in safe, upmarket area of Santiago
We returned to this hotel after our visit 3 years ago, as it is a good location to explore the city, with lots of great restaurants within a few blocks. Friendly staff

8/10 Good

Christian, Concepción

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Everything was as expected. The hotel is conveniently located at the heart of providencia, close to many nice restaurants and commercial centers.

8/10 Good

Martin

Liked: Cleanliness, staff & service

6/10 Okay

carlos, demarest

Disliked: Property conditions & facilities, room comfort
visiting a friend in Santiago
Old hotel w small rooms, comfortable but if two people in the room it makes it small.Great location very good service but hotel is old and starting to show its age. Good breakfast and restaurant was okay. Better places to eat all walking distnce..

2/10 Terrible

Jennifer, Vancouver, BC

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed and unfriendly front desk staff
We were quite disappointed with this hotel. First off the front desk service was cold and unfriendly. The man at the front desk did not smile once or greet us at all when we first arrived. He did not go through the amenities of the hotel or even let us know we had a complimentary drink ticket. There was no explanation of attractions or things to do around the area. We had to ask him for a map, which he just handed us with no explanation of where even the hotel was on the map. The only service staff that we did like were the housekeepers. They were quite friendly and helpful, especially with helping us unlock/lock our door with the malfunctioned key cards that we were given. The hotel itself is very outdated and the bed very uncomfortable (feeling the springs throughout the night). The buffet breakfast in the morning had the basics but wasn't the best. Overall we were quite disappointed with the hotel, especially considering the cost of each night.

8/10 Good

BHC, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Hotel in a Convenient Location
The Torremayor is around the corner from a Hop On Hop Off stop. It is several blocks from the sculpture park and walking distance to a wide range of restaurants. It is not clise to night life if that's what you're after.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, great breakfast buffet
Great Location, great restaurant breakfast buffet, air conditioned rooms - what's not to like! We stayed here on the last night of our 3 week vacation in S America. Granted, most of our stay was in budget accoms. gut this was positively luxurious and a great way to end our trip!

10/10 Excellent

Lauren, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay close to metro stop
Had a wonderful stay here. Easy walking to Los Leones metro station and av providencia for eating and shopping at Mall Costanera Center. Staff very friendy and helpful with excellent english. Would stay here again. Buffet breakfast included, basic but good. My only issue was no master control over the air conditioning in the room.

8/10 Good

David, Laguna Beach, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in nice area.
Good hotel in a very nice area. Comfortable bed. Good breakfast with many choices eggs, meats, cereal, fruits, breads.

8/10 Good

Marvin, North Vancouver, BC, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the right place for business
The staff is outstanding , and beyond friendly mainly "Gloria" at the restaurant. She prepared my breakfast as at home, way beyond her job description.

10/10 Excellent

William, Moorestown NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Although my stay was short, the staff went out of their way to accommodate my needs. The room was great and very comfortable. I would recommend this hotel to anyone staying in Santiago.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful
We had a lovely time. The hotel staff were incredibly helpful and provided us with a great breakfast.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
CONVENIENT HOTEL RELATIVELY QUIET AREA
The hotel is beginning to look a bit tired. I had stayed here a couple of times over the past decade. It is beginning to need a bit of remodeling. Generally the stay was fine. The only comments are that the front desk staff can be a bit officious, performing their tasks in a way that suggests they were doing you a favor, not treating you always as a paying guest. The room service card for breakfast was left on the door, but never picked up. The maid for my room/floor was excellent… diligently doing her job in a responsive and pleasant manner.

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

bob reid, tasmania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Service
A good hotel, very centrally located.Good restaurant and the breakfast was excellent. I would be happy to recommend to all.

10/10 Excellent

RS, Atlanta, GA.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great price, great hotel!
I am a former resident of Santiago and chose the Torremayor for a brief visit in February. I must say that the hotel met or exceeded my expectations at every turn. The location is ideal: close enough to the Providencia/11 de septiembre main streets to be centrally located, but far enough from them to avoid the traffic noise. There are two mini-markets (Big Johns) and one full-sized supermarket (Lider) within two blocks of the hotel, so you can stock up on food and beverage if you wish, and there is a mini fridge in the room. The room itself was quite large, clean and modern, as was the bathroom, which had a full range of quality toiletries. The bed was very comfortable. There was a safe for valuables. Wi Fi was free in the room with a code given by the front desk. (although the amenities guide in the room incorrectly says it must be paid for). One thing lacking in the room was an alarm clock, but that is almost too minor to mention. The pool area on the 6th floor was fairly roomy and attractive, with a view of the surrounding city and the Andes in the distance. Service from all staff, from the front desk to housekeeping, was pleasant, prompt, helpful and professional. Most staff seemed conversant in English for those without a good grasp of Spanish. I can't think of anything negative to say about my stay; bien hecho Hotel Torremayor!

8/10 Good

Vlad, New york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, nice area, good price
view from pool

8/10 Good

Sue, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in Providencia Santiago
Good hotel close to shops, restaurants and the metro so easy access other areas of Santiago. Lovely roof top swimming pool and excellent breakfast included.

10/10 Excellent

Peter, Perth Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room,f friendly staff

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff speak English and were very helpful. Breakfast and dinner were delicious. The hotel is located in a nice leafy area close to the subway and shops. It is an ideal hotel for a single traveller.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd time staying here, in very friendly and comfortable hotel in great area of providencia in Santiago.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Staff & service
The hotel is located in a nice and very convenient neighborhood, however the service is not the best and the Internet does not work well.

8/10 Good

Steve H_ATL, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good One night stop
Service was very good - allowed early check-in / late check-out. Free Pisco Sour as a welcome drink. Tempurpedic mattress was nice. 2 blocks from Los Leones Metro in a nice area. Free Wifi.

10/10 Excellent

Sonia, Sao Paulo, Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and price for a very nice hotel
Very nice, clean, right size, nice building, very comfortable and,superbly located Hotel. Friendly staff, good breakfast.and very nice facilities. It is located in one of the nicest area of Santiago in Providencia , a couple of blocks from the metro.With many nice shopping areas and restaurants. The Costanera Center a magnificent modern building, the tallest in South America is at walking distance, It is a definitely must see with a great shopping area in 3 floors and very nice restaurants in the Food Ct. All in all the Hotel Torremayor is a a highly recommendable hotel for everybody.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Well located in Downtown area.
We arrived at 2:30 AM due to airport delays and the Receptionist was asleep and we had to bang on the door to wake him up. He told us we don't have reservations so I had to give him copies of Reservations Confirmation and he spoke very little English. Very old hotel and someone from your office has to check it out before approving it. We had to pay for WiFi and it was very bad reception. I spoke to the Manager he was very nice but because it is an Old Hotel and no renovations made makes it very unbearable. Bathroom was very small.

8/10 Good

Gert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

beautiful area of Santiago
Hotel lobby was modern and clean, room was dated but clean and comfortable, breakfast was adequate,. Staff was helpful.

8/10 Good

Nora, Longville, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, not expensive, great part of city
Nice hotel in a great area. We were able to walk from our hotel to explore some interesting areas of Santiago. We walked to the Metropolitan Park from there, as well as a new shopping center that had some fantastic dining options. There were many other stores, cafes, restaurants, and ars within walking distance. We never felt unsafe in the area. The hotel was pretty nice, though you can tell it has some years on it. Free breakfast buffet included and there is a pool on the rooftop. We were only able to spend one night in Santiago, and we wre pleased with our hotel choice while we were there.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
WIFI Internet needs to be Improved
Hotel location is good in Providencia where everything is available nearby. Hotel is clean and maintained well expect one thing i.e. Wifi Internet. I paid $11 for the usage of 24hrs WIFI Internet in my room for which Hotel charges extra. Internet speed is not good for business traveler. It was so-so. Sometimes it works OK and sometimes NO. I also complained it to reception staff but they too helpless in this matter as they have standard answer that they have outsourced it to one company. For me if they can improve wifi Internet in thier hotel then it would like to stay again in this hotel.

8/10 Good

Mara, Melbourne VIC, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
top quality restaurant and very comfortable rooms
excellent staff. spacious rooms. the restaurant is of top quality. I ended up having dinner every night there. the internet (wi fi) is not that good, but I don't think it's the hotel's fault. the pool is very clean and it's very pleasant to spend some time in that area. Will definitely stay there again.