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Reviews of Hotel Presidente

3 out of 5
Hotel Presidente
Av Eliodoro Yanez 867, Santiago, Region Metropolitana

Reviews

7.6

Good

Rating 10 - Excellent. 41 out of 149 reviews" "
Rating 8 - Good. 64 out of 149 reviews" "
Rating 6 - Okay. 21 out of 149 reviews" "
Rating 4 - Poor. 15 out of 149 reviews" "
Rating 2 - Terrible. 8 out of 149 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sergio

Liked: Cleanliness, amenities, property conditions & facilities
Nice neighborhood & well connected.
Stayed 1 night in Jan 2024

4/10 Poor

Amruta

Traveled with family
Disliked: Property conditions & facilities, room comfort
Very outdated
The hotel was really outdated. We had booked 2 night stay but we checked out after 1 night because the rooms were very small, bathroom extremely small, very old rooms, couldnt find AC remote, no hot water kettle or microwave. Breakfast was very basic- the croissants and baked items were dry and cold.
Stayed 2 nights in Jun 2022
Response from Hotel on Jun 14, 2022
Estimados, su reserva fue realizada en la habitación mas económica del hotel, que igual tiene calefacción y aire acondicionado, no somos apart hotel para tener en las habitaciones el equipamiento que menciona, pero en el restaurante tiene disponibilidad de esos servicios y un excelente desayuno buffet, que puede disfrutar de 7:30 a 10hs, esperamos que vuelva a visitarnos para conocer las categorías superiores, saludos cordiales

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from TW on Mar 14, 2019
Estimado, Muchas gracias por su nota, esperamos que su estadia haya sido de su gusto y con gusto lo estaremos espeando para una proxima visita. Saludos

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Not amazing.
Stayed 1 night in Jan 2019
Response from TW on Jan 24, 2019
Estimado(a) Muchas gracias por su nota, lo que si agradecería que nos diera un feedback de como fue su estadía en el hotel. Saludos

10/10 Excellent

susan C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Tw on Dec 26, 2018
Dear Susan, Thanks for the score, we will looking forward to see you again. Happy Holidays

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Tired and dated hotel
They had no information on our accomodation at all had to email the hotel the booking details as they received nothing
Stayed 1 night in Oct 2018
Response from TW on Nov 6, 2018
Dear Sir,thank you for contacting us, in order to provide a proper answer about your inquierement we will need if you give us more information for example reservation number o name. Hearing notice from you soon,

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Convenient location but had some problems!
We booked a last minute stay at Hotel Presidente Santiago as our standby flight was fully booked. It was in a convenient location and at a good price, so we booked through Hotels.com. The booking page stated that they provide a free airport shuttle service, which was one of the main reasons we chose this hotel. However, when we spoke to the hotel they said that they didn't provide this service and we had to pay for a taxi ourselves! They also said that they didn't have our booking on record because they don't have the Hotels.com handle and had to keep my credit card details until after the Bank Holiday weekend until they could confirm. Staff were short with us at times but otherwise friendly and helpful.
Stayed 1 night in May 2018

8/10 Good

Rory

Liked: Cleanliness, staff & service, property conditions & facilities
Not a bad place to stay for the last night of my holiday. The room was a little cramped for the price but overall I had reasonable stay.

4/10 Poor

Verified traveler

Disliked: Cleanliness, room comfort
Room size and confort
Room was too small, bathroom entrance too tight and no air conditioning , they need to clean the mildew on the walls and ceiling in the bathroom.

4/10 Poor

Guillermo, Santiago

Disliked: Staff & service, property conditions & facilities
Extremely rude night staff
I booked a room with Expedia and when I arrived, around 11:30 pm, I rang the bell to enter the place and the deskman said I didn't have a reservation and hang the phone without opening the door. I rang a second time (I had payed already!) and he opened not before waiting at least 20 seconds. Once we entered we were greeted with a horrible attitude, coming from someone who had heard nothing from us besides "hello, we have a reservation for tonight". I explained him that I had booked and paid through Expedia and that I had the confirmation mail on my phone, I could show it to him. He said he didn't want to see my mail.. he wanted me to send it to his mail. I did so (twice to make sure) and after a couple of minutes without feedback from him I asked him if he had got the mail and said "I don't know". Well, after a short conversation (where he even said that it wasn't right that we'd payed in USD considering we were Chileans. But Expedia never gave us an alternative!!) he said in a im-doing-you-a-favor tone, "go ahead and I'll fix this". After that I can only say that the place was clean but extremely noisy. And not from outside, but from the people working there the next morning. I would recommend this hotel only in times of war.. besides that, try anything else.. awful experience.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Very nice location and served my purposes for a business trip.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I couldn't stay i didn't like it
I couldn't stay i didn't like it

8/10 Good

rb, usa

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
GREAT LOCATION
very very very well located. good breakfast.

2/10 Terrible

Alex, dallas, Tx

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will never stay at this hotel, I wished I had booked another location

8/10 Good

Al, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Central to everything
Our stay in this hotel was most pleasant. The front staff were very helpful, and all we encountered were functional in English, and eager to help with my marginal Spanish. Across the street is a large park which serves as a walking conduit to restaurants and shopping. The rooms are small European style, but clean and quiet. The breakfast was good. A good base for exploring Santiago

2/10 Terrible

Pinilla, Dallas, TX

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santiago chile
Please book another hotel. Not recommended. Rooms are really bad and not according to description. This should be rated as one star hotel.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Excelent location
Very friendly personal. Excellent breakfast. Maintenance not so god, the bathtub was blocked and the carpets are in horrible condition. Overall experience very good. The location is great. Very good price thru Hotels.com.

8/10 Good

diane, Portland, OR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely little hotel in a great area.
lovely little hotel in a great area. very little English spoken here. Delightful breakfast. had a late lunch out on the patio. great food.

2/10 Terrible

Guadalupe, Mexico

Liked: Cleanliness
Disliked: Staff & service, room comfort
bad service
the majority of staff at this hotel simply don't care about your needs. When I asked the young black-haired waitress a question on a dish, she answered "read the menu". One day the Internet was gone. I really needed it for business. I called the guy at the front desk. He said that they were taking care of it. They did not. After 6 hours, I had to call their supervisor and that's when the technician came in. The Internet service was on and off until the next day. This really ruined my stay in Chile because I had to send a package and I could not walk long distances. They They spread pesticide as a common procedure each time a guest leaves the hotel for good. So you are breathing pesticide all the time. Be aware of opening the closet or breathing when you talk on the phone, cause the pesticide's smell is so strong it can give you a headache. They don't have mosquiteros so mosquitos enter your room in the middle of the summer. Pro's: good and safe location. The cleaning ladies are nice and efficient, specially the Peruvian girl.

6/10 Okay

Wendy & Doug, NEW ZEALAND

Liked: Staff & service
Disliked: Property conditions & facilities
Tulip Inn Hotel -ok if you are on a budget
The best feature were the staff.They were very helpful and a couple spoke english. The housemaid did a very good job and sometimes left chocolates. The location is good with in walking distance to the Bella vista restaurant area andCerro San Cristobal. The lobby internet was free to use. The breakfast (incl in price) was very good with hot food included. The coffee machine in the lobby was always cold. In fairness this hotel would suit someone looking for a lower priced hotel. The decor is old but it is clean.
On our first stay we had a room on the back,this was ok,not noisy.most buildings have bars on the windows.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
This Santiago Hotel had some freebies
The rooms were small but cool and quiet. There is a large fountain nearby that is especially pleasant in the PM. The location was OK and they arranged our hotel transfers though we were made to pay extra for taxi parking. There was free internet and printing and storage of our bags when we left for a few days. The front desk made a mistake when placing a collect intl call and it cost me over $50 so watch out for that. Breakfast was good and they have a nice courtyard for evening dining.

8/10 Good

David, Miami FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Staff of this Hotel were magnificent.Mywife broke her ankle in a nearby restaurant and everyone went out of their way to assist her in anyway they could, Especially the waiter Ricardo who was exceptional! The only fault I could really complain about was the WiFi.......their system is a disaster.... each area in the hotel has its own login and password and each floor level has its own login and Password!!! And the server does not function for 24 hours it does not work after a certain hour of the night. The food in the restaurant was very good and the breakfast exceptional. Whatever we requested them to make us was done very well. A very pleasant stay indeed. The elevator is hilarious!!!!!

10/10 Excellent

Shyam, Seattle WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel for its tarrif
It is a very good hotel in a safe area and close to metro. Staff is very nice and helpful. Internet is available at all times. Breakfast is included and is healthy.

6/10 Okay

Anne, U.K.

Liked: Staff & service
Disliked: Property conditions & facilities
Good location, helpful staff
This hotel could be great. It is convenient for downtown Santiago and the neighbourhood is attractive and felt safe. However it is quite shabby and needs a makeover.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just like home
Great location. Couple block walk to shops, restaurants. Staff very friendly and helpful. Helped book transport to airport. Simple but good breakfast included. Only complaint, shower occasionally out of hot water.

10/10 Excellent

Verified traveler

Liked: Room comfort
Disliked: Staff & service
Room was completely different looking to the one portraited on the hotels.com web site. Too small and the carpet and rest of the stuff was old and not in good condition. A shame because the people working at this hotel is very nice but I can't give a good recomendation. Price was very high compared with the condition of the room; the are charging 2 to 3 times what they should charge.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Everything was wonderful, from the friendly staff, to the location, to the room itself. Highly recommended.

10/10 Excellent

T, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central. Easy explore city on foot .....or otherwise. Subway close for easy connections, etc. Friendly and helpful staff. Good buffet breakfast.

8/10 Good

Tom, Southport, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and a nice stay
This hotel was exactly what we needed. It was clean, the staff were very helpful and the free continental breakfast was better than we expected. The location was good too. We were 2 blocks from a wonderful park and the Metro station which we used to get all around the city. We took long walks and felt very safe. This hotel is in a nice part of town.

10/10 Excellent

Fred, Santa Fe, NM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like this hotel
I was greeted pleasantly, given a map of the city and shown how to get to the Bellavista barrio. Next day they explained to me how to use the metro and catch a bus to Valparaiso. They washed my laundry and allowed me to store my pack after I checked out until 7:30 PM. They called a taxi for me to go to the airport. It was 2000 pesos less expensive than the taxi I took from the airport to the hotel. They met all my needs and were pleasant. I was very satisfied. Oh, and it is located two blocks from the metro. I would use them again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super location, great staff
Although the rooms are tiny, they have everything you need. If you have trouble sleeping, request an inside room, street rooms can be noisy due to traffic. Staff were helpful and gave good suggestions for getting around. The neighborhood is very pretty, very safe. We loved walking around in the evening.

10/10 Excellent

Ivan, Invercargill, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic 'Home away from Home'
This is exactly the kind of hotel I like to stay in. You're not paying a stiff price for luxury you don't need. OK, so it's an older hotel, but it is well-run, the in-house restaurant is really good, and the rooms well laid out with everything you need at hand and a nice comfy bed. There's a Metro stop and an ATM close by, and the hotel staff will help you out with any question you might ask. Simply wonderful. Go there.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service

8/10 Good

Yoav, Jerusalem ,Israel

Liked: Cleanliness, staff & service, property conditions & facilities
worth every penny
As all over Chile we had the problem of communication:even at the hotel many staff personel do not speak or understand English.You have to be carefull what you ask and even more carefull of the answer because you can not be sure that your question was properly understood. The hotel has free internet which is a big plus.The safe has no explanation of how to use it or if the explanation exists than it is only in Spanish.At the check out the cleark asked me if I used something from the mini bar.My room had no mini bar at all !!! In the breakfast dinning room they have a TV which ,quite loudly lets you herar and watch Spanish programs.Quite annoying-I even wrote them that a TV in the dinning room is more proper to be seen at a hostel than hotel. Do not let all these things disturb you:bottom line the hotel is very good and I will not hesitate to return although I do not think that I will travel once again so far.It is very conveniantly situated close to Salvador metro line and at a walking distace (for us) from the artist quarter and Neruda house.Even the funicular is at easy reach. Enjoy it Yoav and Miriam

10/10 Excellent

James, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santiago
Staff were very friendly and location was convenient for subway (3 mins). restaurants were approx. 15 min walk. Hotel restaurant was adequate with nice courtyard for eating outdoors.

10/10 Excellent

Michael, Des Moines, Iowa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for first timer on a budget
Quite decent for the money - 3 or 4 blocks from a restaurant area. Subway stop 2 blocks. About 10 blocks from central plaza and historic area. We had never been to Santiago before and only had a day, so this was a good location from which to explore. Desk staff spoke enough English and were quite helpful.

8/10 Good

sharon, ojai CA

Liked: Cleanliness, staff & service
would recommend with reservations
We had requested that a van meet us at the airport. That didn't happen. The hotel rooms are very small and outdated. The bathroom fixtures need to be replaced. The bottom of the hair dryer caught my hair (twice) and my husband had to cut me free. NOW, after saying all of that, the hotel had some nice amenities. The staff were friendly. The restaurant is pleasant with a really lovely, private patio. The breakfasts were decent and the price of the food and the room were a good price. The hotel was in a good location, close to embassies, etc. You can walk to various locations. Felt safe

10/10 Excellent

Werner, Tucson, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Very quiet. Good location. Nice room. Friendly staff. Great breakfast.

6/10 Okay

Brad, Kansas City

Liked: Staff & service
Disliked: Room comfort
Tough Call
This one is a tough call. The location is great (great neighborhood and within easy walking distance to the metro and lots of restaurants and stores), the staff is nice, and the wifi works well, but the rooms are tiny and get very hot during the day. If you are just crashing for a night or so I guess I can recommend. However, if you plan on being in the room a lot this is not the right place.

8/10 Good

Neil Theasby, Sheffield UK

Liked: Cleanliness, staff & service, property conditions & facilities
Small Rooms But Excellent Breafast Buffet
Other reviewers of this hotel had forewarned travellers that the standard rooms are extremely small so this was no surprise to me. The en suites were also very cramped. However, the hotel has everything you need - there is a good standard of cleanliness and internet access in the lobby is free. The breakfast this hotel offered was the best I encountered in three weeks of travelling in Chile and Argentina - scrambled eggs, cooked tomatoes, sausage slices, fresh pastries, a range of breads, fresh fruit salad, good quality coffee etc.. The hotel is conveniently located near the Salvador metro station and is a twenty minute walk from the lively bar/restaurant neighbourhood of Bellavista. Reception staff were extremely helpful in guiding me to a football match at the Universitad Catolica stadium on the eastern fringes of the city.

8/10 Good

Mike

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Ok for the money
I liked the location, not far from the subway and quiet. But rooms are small and not very comfortable. But then something has to give for the price.

8/10 Good

Marcelo, São Paulo

Liked: Cleanliness, staff & service, property conditions & facilities
I go back to this hotel
Great Hotel, great localization, I recommend this hotel!

8/10 Good

Sonia, Sao Paulo, Brazil

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, nice neighborhood
Small and old hotel,convenient location, a nice park , to downtown, Barrio Bwellavist a nice atraction and close to the subway. Breakfast is good and the hotel has a charming small courtyard. Lobby very small, ditto the elevators. Staff extremely nice and helpful

8/10 Good

Alice, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for the Price
This was a nice hotel for the price. The staff was extremely friendly and helpful. The complimentary breakfast was very good. It's also convenient to the subway and attractions.

10/10 Excellent

Tim, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Staff
was exceptional!! They made my experience so much better.

10/10 Excellent

Margy, Hartford, CT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place!
This hotel is fabulous. The staff are very accomodating, a few speak english and are more than happy to help you any way they can. We booked all of our half day tours from here, very easy to do! They have a lovely courtyard where we enjoyed wine in the evening before dinner. Great breakfast buffet, 2 blocks from the subway but quiet, across the street from a beautiful park, walking distance (15minutes) from Bella Vista. Highly reccomend! Wonderful staff!!

10/10 Excellent

Marion, Portland, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities
Location, location, location
This is small hotel with very few modern amenities. The people are very friendly and helpful and the on-site restaurant is very good. The best thing about this hotel is its location. It is in a safe neighborhood, a block away from the big park which runs the length of the downtown area and only one block from the subway (Metro) station. The rooms are small and spartan; nevertheless, it is a great value for the money. You won't find many (if any) Americans there. If I get back to Santiago, I will definitely stay there again.

6/10 Okay

Ramiro, Aruba

Disliked: Room comfort
Not impressed
We only stay one night and made use of the restaurant. The food was simple but good. We think that the comfort was not high and the room we had was a little bit noisy.