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Reviews of Hotel Windsor Suites

3 out of 5
Hotel Windsor Suites
Victoria Subercaseaux 65, Santiago, Region Metropolitana

Reviews

7.2

Good

Rating 10 - Excellent. 41 out of 176 reviews" "
Rating 8 - Good. 63 out of 176 reviews" "
Rating 6 - Okay. 40 out of 176 reviews" "
Rating 4 - Poor. 18 out of 176 reviews" "
Rating 2 - Terrible. 14 out of 176 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Es un hotel antiguo que se quedó en sus mejores años. Guardapolvos de pluma it, cerámicos quebrados, la gente del aseo nunca respetó el “no molestar”. Ya me había quedado ahí años atrás y por eso volví pero después de esta estadía creo que ya no más.
Stayed 5 nights in May 2022

10/10 Excellent

MARTHA CECILIA RESTREPO, Bogota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarantine restricted freedom of movement
Stayed 10 nights in Sep 2021

4/10 Poor

Jacobus

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible check-in
My check-in was terrible (on 1 June 2021 at 630pm). The woman refused to speak 1 word in English and at the same time she didn't even say "welcome" in Spanish. In fact, the only thing she said was "eight floor" in Spanish. She didn't give me the wifi password and she didn't explain the breakfast arrangements to me (which I found out the next morning was very important as they bring it to your room at a certain time and you don't have it in the dining hall as usual). The airconditioners in nearly all the rooms have their knobs removed so that guests cannot use this feature (despite the hotel advertising that it has airconditioning), so beware of that as well when you book a hotel in summer or in the middle of winter. To the owner of this hotel: Please invest in friendlier and more helpful staff that also speak at least some basic English, if you want people to come and stay at your hotel.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and worthy what it charges - excellent hotel to stay in a business trip, as it was my case
Stayed 2 nights in Mar 2021

10/10 Excellent

Amr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice place
Stayed 1 night in Feb 2021

6/10 Okay

IGC, New York

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
While the employees were nice people, the services not so much! Cleanliness is subpar, it feels like it hasn't been renovated in 30-40 years and the furniture looks just as old, linnens and towels and everything else is old and used. Didn't have a chance to try the breakfast so can't comment on that. Location seems OK.
Stayed 3 nights in Dec 2020

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel location is convenient but hotel seems run down and lack of maintenance. While the manager and staff are helpful but couldn’t do much.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
too old and the smell not so good the need more care of this building
Stayed 5 nights in Sep 2019
Response from Gerencia on Nov 21, 2019
Estimado. Muchas gracias por su valoración y comentarios. Nuestro edificio está construido en hormigón armado el año 2000. Tenemos 19 años de construcción. En cuanto al olor, revisaremos de donde proviene y pondremos cuidado a este respecto. Gracias por ayudarnos a cuidar más de nuestro edificio. Espero pueda ver las mejoras en su próxima visita. Atentamente.

8/10 Good

John

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Windsor Suites
The Windsor suites in its heyday was I would think Magnificent, but now it’s tired definitely needs a makeover . Very close say 10 mins walk to the city center
Stayed 1 night in May 2019
Response from Gerente on Jun 8, 2019
Estimado John. Agradecido de sus comentarios. Efectivamente, estamos en el corazón del Barrio Turístico Lastarria y a tan solo 10 minutos caminando del corazón de la ciudad de Santiago de Chile. Veremos que nuestras suites sigan proveyendo el descanso que les gusta a nuestros huéspedes y atenderemos ese cambio de imagen que propone.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2019

6/10 Okay

Teresa

Liked: Cleanliness
Disliked: Staff & service, room comfort
Good location-Terrible service
Check-in was a nightmare. They said we did not have a reservation even though it was paid in full. After a few minutes, they "found" my receipt under the desk but insisted that Hotels.com had booked when there were no rooms available. When they discovered that what we had paid was not enough to pawn us off to another hotel, they suddenly had a room available. The room was old, the air conditioner knobs were broken so in 30+C temperatures, we had no AC. When I asked about getting it looked at, I was told the AC is what it is and he went back to his phone. The hotel is getting run down but the cleaning staff does an amazing job of making it look good.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had quite a pleasant surprise when we checked in to the Windsor Hotel. We had a 8th floor room with a huge balcony that overlooked the San Lucia Park and a great view of the surrounding area. The rooms were soundproof so no traffic noise. The bed was comfortable and the air conditioning worked well. The bathroom was spacious with a tub which unfortunately did not have a faucet that would fill the tub, only a shower that did not work very well. But the rest of the bathroom was fine with a new toilet and sink and counter. Also breakfast was included and it was quite a nice one with lots of fruit, cereal, meat and cheese and juice options. The location of the hotel was close to lots of restaurants and parks. Would stay here again for sure.
Stayed 3 nights in Jan 2019

8/10 Good

Cloreen E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santiago visit
This hotel was central to be able to get around Santiago station not far away and we were able to walk to most of the places of interest adequate for the price and breakfast was ok to start the day with
Stayed 5 nights in Jan 2019

8/10 Good

John

Liked: Room comfort
Good budget option
A good location for a brief stop in Santiago. Reasonably budget hotel, but great location. The room was fine, comfortable and safe.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is very tired and old. But the location and price are amazing! Wifi was great!
Stayed 2 nights in Jan 2019

10/10 Excellent

Robert, Fort Lauderdale Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth your money !!
very central and close to downtown points of interest. Great breakfast!
Stayed 2 nights in Nov 2018

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfactory.
Stayed 6 nights in Mar 2018

4/10 Poor

stefan

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Old run down place
TVs didn't work, there was no minibar, the rooms were smelly, air conditioning was loud and only in one room, breakfast was cheap
Stayed 1 night in Dec 2017

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The problem was that' they staff Serving breakfast too late for a tourist eight o clock in the morning. I left before AND had No breakfast too BAD
Stayed 1 night in Dec 2017

8/10 Good

Suzette

Liked: Cleanliness, staff & service
Quiet and close to everything
Small hotel on quiet street near many places of interest. Our biggest obstacle was the hotel clerk knew NO English, so we could not ask questions such as, "Where are some restaurants?" This would have been extremely helpful for us as we seemed to walk aimlessly until we stumbled upon a great area, which turned out to be close to the hotel via another path. The hotel let us leave out luggage there all day after checkout since our flight was in the evening.

4/10 Poor

Jess, South Carolina, USA

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location but wouldn't stay there again
The location and included breakfast was good but the room was not very clean. The bedding was old and the floors had not been swept. The shower didn't have enough water pressure to even produce a stream of water not to mention it was just cold water. The window wouldn't lock either. Overall, it was not a pleasant experience.

8/10 Good

Monika, MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent location at downtown, can walk anywhere
Spacial apartment, OK breakfast, pleasant staff and comfortable beds made an evening return to the hotel after a full day of sightseeing in Santiago great. Place was quiet and clean.

6/10 Okay

Eric, Fort Lauderdale

Modest hotel with friendly folks
The hotel is not easy to access. It does have internet for free which is nice. The rooms a bit crummy with broken toilet. The breakfast very meager and poor, so we bought our own fruit and donuts. But desk staff was helpful and there were many tv channels to choose from.

8/10 Good

Elizabeth, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Furnishings are a little dated but you can't beat the price in this part of town! Very well located to all Santiago sights, 5 min walk to metro. Lots of trendy restaurants in the area. Friendly staff and free breakfast!

6/10 Okay

Chirag, New Jersey

Liked: Cleanliness
Disliked: Room comfort
Reasonable price, wish there was a sitting place
This was a fine hotel. For some reason I was put up in a suite with two rooms, two bathrooms, and seven (yes, seven) single beds. It was alright. No desk or a decent sitting place.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

freddyq

Liked: Staff & service
Disliked: Room comfort
Acceptable if on a budget in Santiago
Breakfast was good, Internet was good and the reception was helpful in English late at night. The room itself could have been better. It looked to be an old office with some cheap second hand bedroom furniture having been placed there. One got the impression the room was still under renovation. It was noisy being next to a road which is busy most of the night. Finally, there was no bar fridge or working elevator. Overall though, the location was decent and the staff were helpful which was enough for what I needed.

4/10 Poor

Stan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was not happy
At first night they put me to the disgusting room with 6 beds in it.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Okay hotel
A good hotel for the budget traveler, especially if you are a small group of maybe 4 to 6 people. The room they gave me (solo traveler) had two suites and a total of two baths and 6 beds. Strange. Very spartan accommodation but staff were friendly and helpful. Short walk to subway station, a bit more to downtown. Sta Lucia Hill right next door is okay in the daytime but not at night.

4/10 Poor

Verified traveler

Disliked: Room comfort

6/10 Okay

Paula C S Fornari

Stayed 4 nights in Jul 2022

2/10 Terrible

Julio

Stayed 3 nights in May 2022

10/10 Excellent

Diego

Stayed 4 nights in Mar 2022

8/10 Good

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amplio y tradicional
Habitación grande, pulcritud en general dentro de la habitación, jabones y shampoo pequeños de cortesia. Frigobar funcionando, camas amplias (faltaban respaldos,se corrian al apoyarse), ventanas anti ruido exterior. En general muy comodo.
Stayed 1 night in Mar 2022

6/10 Okay

Sergio

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2022

10/10 Excellent

Pedro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención del personal del Hotel. Fueron solo dos noches y viaje de trabajo. Lo importante era descansar y se logro.
Stayed 2 nights in May 2021

8/10 Good

Moises

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2021

8/10 Good

Carlos

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Todo excelente
Stayed 4 nights in May 2021

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Todo bien y rápido No dejan llevar personas de visita durante el día
Stayed 6 nights in May 2021

10/10 Excellent

José Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelencia
Un lugar tranquilo y apacible para descansar.
Stayed 7 nights in Mar 2021

8/10 Good

Victor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena atención
Stayed 1 night in Apr 2021

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena estadía
Muy bien, buena atención y prestancia a la atención del pasajero
Stayed 2 nights in Jan 2021

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Ignacio Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2021

10/10 Excellent

Carolina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno fue maravilloso. La Habitación linda y espaciosa, la temperatura muy alta.
Stayed 1 night in Jan 2021

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Acabamento deixou a desejar. Mofo no teto e nas paredes. Pessoal da limpeza muito atencioso, na recepção nem tanto. Não consegui ficar todos meus 14 dias que paguei por problemas pessoais e não me reembolsaram os dias restantes. É barato e bem localizado, apenas.
Stayed 14 nights in Dec 2020

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy Buena Relación Precio- Calidad
Me encanto. Si bien no es un edificio nuevo y de lujo esta en un lugar privilegiado. Las habitaciones grandes muy grande... Limpio!!! Y el personal muy amoroso..!!! Me hicieron huevos de desayuno!! Siempre pedir una Habitación con vista al Cerro Santa Lucía
Stayed 1 night in Dec 2020