Ratings based on 29 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Boston, MA
Outdated rooms, bathrooms and beds.Posted Oct 6, 2013
Pros: The lobby is very nice and the staff is friendly, not always the most helpfull though.
Cons: Bathrooms are outdated; mattresses are old and sagging and unconfortable; sheets and towels are beyond usage. Hotel is a place people go to sleep...
Location: Location is perfect.
The lobby of the hotel is impressive and the front desk folks are ok, they also have a nice restaurant which is pricey--all this is completely different from the rooms. The furniture in the rooms are old; the beds are at least 10 years old and sagging--very unconfortable; the bathrooms are also very old and has not been updated for many years; the towels available in the bathrooms are beyond its life. Having said that, the house keepers do a good job keeping the place clean. The issue here is that management or owners are not investing to keep the place up to date. Just to be clear, I've been traveling to Santiago for the last 10 years and use to stay at this hotel until one day five years ago when they ran out of hot water at 8 am. For this trip I decided to try it again as a but but again, what a disapointment.
Jan 10, 2013 by juan
Dear Guest Anonymus, We rely on you, our guest for let us know what we are doing and how we could do for improve and meet your needs. Please, let us apologize in this opportunity for the inconvenients you experienced in your last stay at InterContinental Santiago. Thank you for taking the time to convey us your insatisfaction that is the first step towards the improving of our services. As InterContinental Santiago we commit to provide to our guest with the best quality of services in our facilities. We sincerely regret not having met your expectations with the room installations, we know and understand that is the most important of the stay, and we feel disappointed for don’t be able to reverse your ideas regarding our hotel. That’s definitely not the vision we want to deliver to our guests. We have sent your comments to our Management, who is going to take the necessary steps for situations such as yours won’t be repeated in the future. Again, please accept our sincerest apologies. We hope you will continue to use InterContinental Santiago Hotels as your lodging of choice, and look forward to welcoming you back in an effort to change your mind. We are commited to improve your stay being fully available for you and offering you an upgrade hoping to meet our goal with you as our guest. Should you have any further questions or comments then please do not hesitate to contact me directly at: email@example.com. Katherine Brito Guest Services Assistant INTERCONTINENTAL SANTIAGO
for Business Travelersby A verified traveler
Posted Sep 9, 2013 on Hotels.com
for Business Travelersby A verified traveler
Posted Aug 15, 2013 on Hotels.com
Recommendedby Trey from Houston
Older tower is showing wear and teaPosted Aug 9, 2013 on Hotels.com
Newer side is very nice and up to date but the older tower is showing some wear and tear. I had issues with the WiFi network and could barely get a signal but the front desk was kind enough to remove it from my bill. The staff is very professional and I was asked multiple times if I was enjoying my stay or if they could do anything to make it better.
Jan 26, 2013 by juan
Dear Guest: Trey, We rely on you, our guest, to let us know how we are doing and how we can do better to fulfill your needs. It is truly rewarding when guests recognize the quality services of our staff and takes the time to comment on that. We appreciate your time to let us know about your inconvenience as it gives us the chance to improve our service.( issues with the Wi-Fi network). InterContinental Santiago is committed to providing our guests with the highest quality facilities and service. We sincerely regret we fell short of our goal in this instance. Regards, Juan Riquelme S. Guest Service Manager
for Business Travelersby hector from Santiago
Posted May 8, 2013 on Hotels.com
the entrance is very nice but rooms are old and they need better maintenance
for Business Travelersby Rob from London, UK
Decent room size, but watch out for extra costsPosted May 6, 2013
Cons: Extra charges for gym & WiFi [unless Priority Club member]
Location: If you like sushi there is a place opposite.
This hotel is quite decent but as some other reviews say the fittings are not the newest - there was a good separate shower, but a small "sit up and beg" bath and the plug leaked badly [I had them replace it]. If you are not a Priority Club member they charge for WiFi. They also charge for the gym - both of which I consider a bit much considering the rooms are not cheap & most places don't charge on top. The breakfast was fine, but I actually preferred the breakfast in the Marriott down the road which I stayed in twice before. Here the tea water was too cold for example, with no milk jugs so I had to use the cereal milk in a large glass & there was more cold things and a less pleasing selection of fruit.
for Business Travelersby SueL
Friendly and efficient, reasonable locationPosted Mar 9, 2013 on Hotels.com
The hotel staff are very friendly and helpful at all times. My room was larger than expected with a double aspect as it was in the corner. It was also very quiet. The hotel rooms are in 3 towers and I think the rooms might be smaller in the older tower, but I did not have this problem. Breakfast was very good with plenty of choice. The hotel is in the business area but within 15-20 minutes walking distance of the downtown shops - it is quicker to walk because of the eternal traffic. Just round the corner from the hotel is a good choice of restaurants.
for Familiesby A verified traveler
Posted Feb 23, 2013 on Hotels.com
Excellent experience -- great breakfasts included -- stayed an extra night at end of three nights on a tour. Many restaurants near the hotel. Only negative was ongoing construction in front of the hotel. Otherwise excellent hotel.
Excellent intercontinental hotelPosted Feb 10, 2013 on Hotels.com
An excellent experience with very helpful staff. The roadworks out the front were a pain but did not cause any issues when you got inside. Great location, very close to two major shopping centers that have really upmarket brands. I would deffinately return. Thank you!
for Everyoneby A verified traveler from Southern California
5 star lobby 3 star roomPosted Feb 8, 2013
5 star lobby- 3 star room AC didn't work- according to maintenance it was working however the room was 80 degree all night. (summer night) Internet didn't work on the 12th floor. I travel to Santiago several times a year on business never stayed at Intercontinental until now- Never will again. Within blocks there are many truly 5 star hotels.