Ratings based on 10 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
3.2 Service & staff
4.4 Room comfort
4.1 Hotel condition
They paid and stayed.
for Couplesby A verified traveler
Excelente apartPosted Jan 16, 2015
Es un lindo apart hotel, de mucha calidad en su cocina y el departamento en general. Camas cómodas, buen tv, wifi en la habitación, el baño limpio y con amenities, lo único es que habia acordado pagar al llegar, y cuando llegamos, ya habian hecho la transacción con la tarjeta de reserva. Excelente vista de Santiago. Super recomendable!
for Business Travelersby Project Managerfrom Houston Based
Apartment in SantiagoPosted Oct 5, 2014 on Hotels.com
I very much like staying in an Apartment over a Hotel for trips over two weeks. nomaids on the weekends is nice. But beware no laundry of meal service in available in the building.
for Business Travelersby A verified traveler
Posted Apr 29, 2014 on Hotels.com
Be aware. This is not a hotel but rather an apartment building where the room you are staying in is actually a small furnished apartment. Can't beat the price, just don't expect the ease and resources of a hotel. If you don't speak Spanish, no one is there to help figure out anything. The room is nice, has a full kitchen.
for Everyoneby J
便利なコンドミニアムPosted Apr 27, 2014
Recommendedby A verified travelerfrom São Paulo
Murano SuítesPosted Jan 9, 2012 on Hotels.com
Hotel de boa localização, serviço de atendimento ao cliente muito bom. Sobre o conforto do quarto é regular uma vez que não tem ar condicionado e nem ventilador. Nos dois últimos dias não deixaram o café da manhã e nos demais dias o que deixaram como café da manhã foi apenas um suco com uma bolacha (isso não é bem um café da manhã). Quanto a limpeza do quarto e da cozinha, foi lamentável, principalmente nos últimos dois dias. Pia relativamente suja e pratos e copos sem enxugar. O quarto tem duas camas, a terceira cama é um sofá cama muito velho que se dorme muito mal devido as madeiras dos estrado. A garagem é boa e o atendimento da portaria excelente.
Recommendedby A verified traveler
Posted Nov 22, 2011 on Hotels.com
Recommendedby A verified travelerfrom Arizona
Something DifferentPosted Nov 21, 2011 on Hotels.com
THE GOOD: Very nice suite. There is daily maid service. The snack basket is free. The price was good. The subway/metro, with a small underground shopping mall, is quite close. Each unit has its own router and internet speeds are fast. THE BAD: (1)This is a vacation rental in an apartment building. The front desk is manned 24 hours, but all they do is hand you whatever is in your mailbox, including the keys and a welcome letter (in Spanish). Most of them do not speak any English, and even if they did, they do not know much about the unit you are renting. (2) We had a bilingual person ask at the front desk when checkout time was. We were told twice, there there is no specific time and that 4:30 would be fine, so we arranged for an airport shuttle pickup at that time. At 10:30am the maid came and someone who did not speak English told us over the phone that we needed to checkout at 12noon! I am guessing that Hotels.com charged my credit card when I checked out (handed the desk my key), because there was nothing else that was done at that time. (3) There is no breakfast, despite what Hotels.com says. There is a basket of cookies and crackers, which is apparently free -- though nowhere does it say this. After the first day we ate a couple of cookies and they were replaced, and, as far as I know, were were not charged for that.
Recommendedby A verified traveler
Posted Nov 7, 2011 on Hotels.com
Recommendedby A verified travelerfrom São Paulo, Brazil
Convenient apart-hotel next to Escuela MilitarPosted Oct 20, 2011
Location: Providencia and Las Condes.
Murano Suites has big apartments, with separate bedroom and living room and a equipped open kitchen. They also have large balconies with nice views in the upper floors. Complimentary internet and parking was also very convenient. The problem was that there was virtually no service. The front desk has only a security guard after 6:00 PM. No concierge, no restaurant, no room service and even cleaning is available only until 6:00 PM on weekdays, 2:00 PM on Saturdays and absent on Sundays. Location is excellent, in a very nice area of Santiago, next to the poshest avenue in the city, a big mall and a subway station.
Recommendedby A verified travelerfrom tel aviv, israel
excelente servicio y atencionPosted Oct 18, 2011 on Hotels.com
me fue muy agradable la estadia en el hotel, lo recomiendo a aquellos que viajen a chile y quieran disfrutar de un buen hotel en un buen sector.