Ratings based on 215 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Scottsdale, Arizona

plenty of shopping around the area within walking

Posted May 17, 2015
Pros: Breakfast was good, the staff in the restaurant and bar was great. Doorman was very nice.
Cons: Rooms could be updated and improved. Really needs more easily accessed plug outlets
Location: As far as sight seeing there is really nothing with in walking distance. Completely safe area to to walk around.
The hotel was nice, showing it's age though especially in the bedrooms. Not bad enough to not stay there though.
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom miami

air conditioning wasn't working at the beginning..

Posted Mar 24, 2015
Pros: breakfast
Cons: I think hotel should work harder to get better services and customer service
Location: good location, several options around the area
good located hotel. good restaurant (few menu options). good breakfast. air conditioning was not working when I arrived to the hotel ...; this is something you expect to have "always" but this was not the case. Even when they repaired it, room was too hot. This was because summer I don't know now in Winter with the heat ... Another point is commitment to make hotel taxi reservations. Three times I asked for hotel taxi 2 hours before and at the time I needed the taxi ..., well, no taxi ..., if you are in a business travel this is VERY important to coordinate meetings (disappointed with that). All of the rest, OK
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Copenhagen

Great location

Posted Mar 21, 2015
Pros: Room and breakfast is great.
Cons: They should update the pool area. Really not a nice place.
Very nice hotel in general. breakfast is very nice and the staff also great. Do not chhose this hotel because of its pool. It is not a nice pool area.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Paris

optimal sous tous rapports

Posted Mar 15, 2015
Pros: le coté cosy et l'attention du personnel
très bien localisé proximité du métro, magasins et quartier résidentiel plus cerro San Cristobalà 10' à pied pour ceux qui apprécient un cadre de verdure et de promenade.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Posted Feb 23, 2015
Pros: Cleanliness. Buffet breakfast. Staff VERY helpful. Took charge of things efficiently such as taxi ordering, looking after luggage, mending our safe.
Cons: Dining area was temporarily in the reception area and queues did form. However, dining room had just reopened before we left.
Location: Lively and bustling. Felt very safe. Disappointed with a lot of the local eateries as they were largely fast food/chain establishments.
Lovely hotel which looks luxurious upon arrival. Doorman extremely welcoming. Excellent English spoken at reception and by concierge. Very pleased with the room which was excellent and had some unexpected touches such as iPod player. Cleanliness excellent.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Buenos Aires

Hotel con excelente ubicación y excelente atención

Posted Feb 23, 2015
Pros: La atención del personal y la ubicacion
Cons: Agregar peine en el baño
Location: Restaurants, cafés, grandes tiendas y tiendas de todo tipo, casas de cambio, transporte público proximo a Metro
El hotel se situa en inmejorable ubicación en el barrio de providencia, próximo a bares, restaurants y tiendas. Se destaca la atención del personal que es excelente. Nos resultó calido y muy agradable.nos ofrecieron trago de bienvenida y atendieron detalles. La pileta y sauna ofrecen una alternativa de relax. El servicio de guardacoches funcionó muy bien.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 20, 2015
Cons: Atendimento lento pra tudo
Location: Ótima localização!!! Perto de metrô e boas opções de restaurantes.
Ótima localização e bom café da manhã, apesar da máquina de café não funcionar direito. Atendimento da equipe deixou a desejar... Muito devagar no restaurante e no serviço de vallet.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Work week

Posted Feb 16, 2015
Pros: Especially the staff
Cons: Rooms and my bathroom may need an update.
Excellent staff, nice amenities, restaurant was being restored but they had a good way of serving clients. Seafood was beautiful and I especially liked the terrace, although few people were using it.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Rio de Janeiro

Hotel tradicional

Posted Feb 10, 2015
Pros: Localização é o ponto mais forte.
Location: o shopping Castanhera e os parques são próximos .
Excelente hotel, perto de tudo. Staff eficiente, bom café da manhã.
4 out of 5
Recommended
for Business Travelers
by FERNANDOfrom Buenos Aires

Excelente opción. Muy recomendable. ..

Posted Jan 30, 2015 on Hotels.com
Excelente opción en la zona de Providencia.