Ratings based on 39 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
90% of guests recommend
3.4 Room cleanliness
3.0 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified travelerfrom belem

Muito bem localizado

Posted Dec 13, 2014
Pros: Localizado bem no centro de Santiago, próximo à plaza de armas, supermercados, estações de metrô e bons restaurantes.
Cons: limpeza de jogos de cama e banho
Tivemos um pouco de dificuldade para encontrar o hotel, que na verdade é um apart em meio a um prédio residencial. Mas a proprietária e ajudantes são muito simpáticos e prestativos. O quarto é bastante confortável, tem praticamente tudo necessário para uma boa estadia.
4 out of 5
for Couples
by Anne-Mariefrom Lyon,France

Séjour agréable,malgré tout

Posted Dec 13, 2014 on Hotels.com
Petit F2 plaisant et bien conçu, vue agréable sur les toits,nous étions au 18ème étage. Très bien situé. Petits inconvénients : le bruit des bus dans les rues adjacentes jusqu'à une heure avancée,le tapis du salon aurait besoin d'un coup d'aspirateur et le linge de maison(draps et serviettes)sont certainement rapidement lavés à l'eau froide . La réception est là pour donner et reprendre les clefs.pas plus.
2 out of 5
by A verified travelerfrom Los Angeles, CA, USA

Great location and price; terrible management

Posted Dec 11, 2014
Pros: Location, view, cost.
Cons: Everything.
An apartment badly maintained by clearly absentee owner. On-site manager ill-equipped to handle foreigners and/or cleaning. Great location, views and price, but you are absolutely on your own for everything else. Be forewarned: If you arrive late at night, the front gate will be locked and the phone number provided will not get you a person. I had to wait until another resident came home and kindly let me in. The security guard for the entire building, not the rental units, then had trouble finding the person responsible for the apartment.
4 out of 5
for Personal Event
by A verified traveler

Rellen Suites - more of an apt. hotel

Posted Dec 5, 2014 on Hotels.com
This is really more of an apthotel, meaning most of the other people in the building appear to be residents. The room itself is immaculate and well sized for 2 people. It's ideal for the business travel. The best part is by far the windows. One wall in both the bedroom and the living room is a window with expansive views over the downtown area and plaza de armas. While the building lacks the amenities of a full hotel the location, good room condition and amazing views make this room an incredible deal. Only drawback: no air conditioning
4 out of 5
for Couples
by A verified traveler

This traveler left a rating score only Posted Nov 29, 2014 on Hotels.com
4 out of 5
for Couples
by A verified travelerfrom rio de janeiro


Posted Oct 7, 2014
Pros: Localização, silencioso, limpo, arejado, preço.
Cons: Tudo perfeito!!
Location: Localizado no centro, proximo ao metro da praça das armas e bellas artes. 2 mercados um embaixo e outro na frente do hotel.Otimos cafés e restaurantes
Estivemos por 6 noites neste apart e foi ótimo!! Próximo a tudo, metro, mercado, restaurantes, bares, rota turisticas, enfim!! Vale muito pelo custo e beneficio. Aprovadíssimo!!
4 out of 5
for Business Travelers
by H.K.from 東京


Posted Sep 12, 2014 on Hotels.com
4 out of 5
for Families
by Maria Joséfrom vila velha


Posted Sep 8, 2014 on Hotels.com
Muito obrigada pelo atendimento.
2 out of 5
by Anne-Mariefrom Montreal, Quebec, Canada

Chambre décevante

Posted Jun 30, 2014
Pros: ...
Cons: Accueil digne d'un hôtel, au moins la base. Équiper les chambres. Réparer les fenêtres et ajouter un peu de confort ( literie, cuisine, tv qui marche)
Location: Mauvais quartier avec prostitution au coin de la rue..au centre mais pas la plus belle rue...
Accueil confus à la réception, aucune personne ne parle même un peu anglais, c'est tout un imbroglio pour avoir sa clé.ensuite des signes affiches partout indiquent clairement qu'il n'y a AUCUN service d'hôtel ici car c'est un édifice appartement...la chambre est très usée, murs sales, très peu équipée même pas une petite cafetière on ne peut pas vraiment s'y faire a manger...très froid les fenêtre ferment mal, presque pas de couverture...bref très décevant comme expérience.
3 out of 5
by Gwynfrom Uk

It was alright

Posted Jun 25, 2014 on Hotels.com
I arrived at relen at 0900 and I was able to check in, although check in time wasn't until 3pm The Apartment was pretty much as described. Functional. The wifi was down whilst I arrived and the host quickly rectified this. Location is fantastic. 1 block from City center and a supermarket across the road