Breakfast, lunch, dinner served; international cuisine

Reviews of Rugendas by Time

3.5 out of 5
Rugendas by Time
Versalles 3085, Las Condes 7550297, Santiago, Region Metropolitana

Reviews

8.4

Very Good

Rating 10 - Excellent. 79 out of 162 reviews" "
Rating 8 - Good. 49 out of 162 reviews" "
Rating 6 - Okay. 23 out of 162 reviews" "
Rating 4 - Poor. 2 out of 162 reviews" "
Rating 2 - Terrible. 9 out of 162 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Krishna

Traveled with partner
Average property with average amenities
Stayed 2 nights in Feb 2024
Response from Recepción on Mar 13, 2024
Thank you for sharing your thoughts. We appreciate your feedback and regret to hear that your experience was not exceptional. We strive to provide a comfortable and enjoyable stay for all our guests. Your comments will be taken into consideration as we continue to improve our amenities and services. We hope to have the opportunity to better meet your expectations in the future. Thank you for staying with us.

10/10 Excellent

Martine, San Nicolas, Aruba

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice, excellent breakfast. Small and quiet.
Stayed 2 nights in Feb 2024
Response from Recepción on Mar 13, 2024
Thank you for your feedback! We appreciate your appreciation for the small and quiet atmosphere of our hotel. We hope to welcome you back soon for another relaxing stay. Thank you for choosing us!

8/10 Good

Robert, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, well located. Mattress a bit soft for my taste. Would stay there again.
Stayed 2 nights in Jan 2024
Response from Recepción on Mar 13, 2024
Thank you for your feedback! We're happy to hear that you would stay with us again, and we look forward to welcoming you back in the future!

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent
my experience was great excellent services very kind customer services in a great location
Stayed 5 nights in Dec 2023
Response from Recepción on Dec 18, 2023
Thank you so much for sharing your positive experience with us! We are delighted to hear that your experience was great and that you received excellent services. Our team takes pride in providing kind and attentive customer service to ensure that your needs are met seamlessly.

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants at the there were excellent
Response from Recepción on Mar 13, 2024
Thank you for your review! We're thrilled to hear that you enjoyed the restaurants at our hotel. Providing excellent dining experiences is something we take pride in, and we're delighted that you found them to be excellent. We hope to have the pleasure of serving you again soon. Thank you for choosing our hotel!

10/10 Excellent

Gail, Eau Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2023

2/10 Terrible

sergio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Luis, San Pedro Garza Garcia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Centrada a la zona donde me quedaba
Stayed 1 night in Nov 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2020

6/10 Okay

may, Buenos Aires

Traveled with family
Liked: Staff & service
Good breakfast and location. A normal hotel. Frendly people
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I stayed 3 days and one elevator was not working. Considering they have two.....
Stayed 3 nights in Sep 2019

10/10 Excellent

Donito, Chile

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Very comfortable.clean, and spacious. Easy walk to many restaurants and attractions. Very pleasant and helpful staff. We'd stay here again without any hesitation!
Stayed 1 night in Jul 2019
Response from Hans Scherer on Aug 19, 2019
Dear Donito, Thank you very much for your review. We love to receive you again for a futura stay. Best regards,

10/10 Excellent

Panama, Chile

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and safe neighborhood. Very "walkable," with many restaurants and small markets nearby.
Stayed 2 nights in Jul 2019
Response from Hans Scherer on Jul 24, 2019
Dear Panama, Thank you for you kind words. We really hope you also enjoyed your stay while you were in Santiago, and look forward to seeing you for a future stay. Best regards,

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I stayed here 6 years ago, this was a charming, unique property with a knowledgeable and friendly staff. Now, the Rugendas has become”Holiday Inn Express” of Santiago, heartless, windowless and bland. I literally cried .
Stayed 1 night in Jan 2019
Response from Hans Scherer on Mar 29, 2019
Dear guest, We are truly sorry to read your review and see that we were unable to fulfill your expectations. With the remodeling Rugendas has undergone, our intention is quit the opposite, were our ultimate goal is that our guests be as comfortable as possible. In any case, we do appreciate your time and opinion regarding your stay, and really look forward at having another opportunity to provide a correct service during your next stay in Santiago. Kind Regards.

10/10 Excellent

Manny, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent location, close to subway stations. The room was very comfortable and clean. The staff very professional and friendly. The breakfast was delicious.
Stayed 6 nights in Aug 2018

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort
The property must has been new in the 90's then they never did anything to take it to this century.
Stayed 2 nights in Aug 2018

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Good service and very good locations Rooms can use a facelift.
Stayed 4 nights in Jul 2018

4/10 Poor

Aaron

Disliked: Cleanliness, property conditions & facilities, room comfort
Something smelled terrible there. Got even worse at night.
Response from Luis Barrios on May 18, 2018
Dear Aaron, I would like to thank you for your comments. Head of each area involved have been informed of your experience in order to take the necessary action to improve our services. Please, apologize for the inconveniences. King regards,

8/10 Good

PB

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, fine located, nice staff, clean rooms, good overall.
Stayed 2 nights in Apr 2018
Response from Luis Barrios on May 3, 2018
Dear PB, I would like to thank you for your comments. We are really happy to know you have enjoyed your stay with us. I hope we can have the opportunity to serve you on your next visit to Santiago. Kind regards,

6/10 Okay

Tracy

Liked: Cleanliness
Great area! Only problem was we were given a room where the a/c did not work. It was late and we wanted to go to dinner. It took forever to find us another room... Not happy about that! Breakfast was great, people were great! The a/c issue is my only complaint!
Response from Luis Barrios on Apr 24, 2018
Dear Tracy. I would like to thank you for your comments. I apologize for the inconveniences during your stay. The heads of each area involved have been inform of your experience. They will take the necessary actions to improve our services. I hope we could have the opportunity to serve you on your next visit to Santiago. King regards,

10/10 Excellent

ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, excellent service
Great hotel in a quiet street. Would recommend!
Stayed 2 nights in Mar 2018
Response from reservas Time on Mar 23, 2018
muchas gracias por su recomendación

8/10 Good

PFB, Buenos Aires

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel great neighbourhood
Nice place, great dinner, shopping, and area. Very safe and good communicated (buses, taxis and metro).

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok hotel
Good location, nice room. The parking is not in the same building, is 1 block away, not far, but not convinient. However, parking in Santiago is a nightmare, so this is better than no parking or paying 20 USD for parking.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location fine breakfast.. clean room... good great

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommoding checked in early
We were able to check onto the room early, after an all night flight. Staff was very nice!

8/10 Good

YULONG, Dalian

Liked: Cleanliness, staff & service, room comfort
nice
at first the room is next to garden and the window of restroom cannot be closed. so some black bugs fly into. after changing the room, the environment is changing better. no slipper provided. the reception service is nice. it is very convenient because it is near subway station and shopping center.

10/10 Excellent

Mark, Portsmouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Rugendas
Excellent hotel - not 'corporate' in any way. Really good breakfast buffet.

8/10 Good

Kevin, Austin, Texas

Liked: Cleanliness, room comfort
Great Location, but rooms have minor issues
Great location in Santiago. Easy to get to the Metro. Have stayed at the Rugendas several times over the past 10 years. The reason for the downgrade is the rooms needs to be updated and some needs to be repaired(shower head in one room the last time was filled with calcium & the shower curtain was torn)

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the worst hotel in chile
bad experience

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Accomodations
Breakfast is quite poor. The bathroom is poorly equiped.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
good location, extra charge for early check in
The hotel is located in a very nice neighborhood. It had some low details like the hair dryer in my room didnt work, breakfast was quite poor and when I needed a travel adaptor for my laptop it was really an issue to get one. But the worse part is that they extra charged me to check in early (at 12 instead of 2pm), and despite that I had to wait 30 minutes for my room to be ready. Really, really shamefull.

8/10 Good

Carlos

Stayed 2 nights in Jan 2024

8/10 Good

Geralda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bom.
Hotel bem localizado( 2 quadras do metro). Café da manhã bom, variado, com produtos frescos. Limpeza do quarto muito boa) m. Atendimento muito bom.
Stayed 7 nights in Dec 2023
Response from Recepción on Dec 18, 2023
Tus comentarios positivos son un estímulo para todo nuestro equipo, ya que trabajamos arduamente para ofrecer un servicio de calidad y una experiencia de reserva sin contratiempos. Valoramos tu confianza en nosotros y apreciamos que hayas tomado el tiempo para compartir tu experiencia.

10/10 Excellent

ADONIS

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito agradável
Faltou considerar as condições de gold
Stayed 4 nights in Nov 2023
Response from Recepción on Dec 7, 2023
Además, quiero agradecerle por dedicar tiempo a completar nuestra encuesta de satisfacción. Valoramos su opinión y estamos comprometidos a mejorar nuestros servicios continuamente.

6/10 Okay

Patricio

Stayed 1 night in Nov 2023
Response from Recepción on Dec 18, 2023
Lamentamos escuchar que tu experiencia no fue la esperada. Apreciamos tu feedback y estamos aquí para mejorar. Si hay algo específico que podamos abordar, por favor, háznoslo saber.

2/10 Terrible

jose maria

Stayed 1 night in Sep 2023

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel, personal con buena actitud siempre. Solo hay un ascensor, así que a veces hay que esperar un rato.
Stayed 1 night in Sep 2023

8/10 Good

Diego

Stayed 1 night in Sep 2023

10/10 Excellent

Enrique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente la atención del personal, habitación muy moderna y limpia y con buenos detalles extras. Desayuno excelente. Además está muy bien ubicado. Hemos ido varias veces y seguiremos alojándonos en este Hotel.
Stayed 1 night in Aug 2023

10/10 Excellent

FLÁVIO RICARDO SILVA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bem localizado
O Hotel Rugendas By Times, esta bem localizado num bairro elegante de Santiago, próximo ao maior edifício da América Latina, o Sky Costanera. Local seguro. O hotel oferece excelente serviço, e possui um restaurante maravilhoso, o Boki, comida boa, e ambiente instagramaveis. Estou satisfeito com os dias que me hospedei no Hotel Rugendas By Time (hoje Rugendas Boutique). Vale ressaltar que o hotel fica perto dos principais restaurantes e bares noturnos de Santiago.
Rugendas by Time...em Versalles, Las Condes - Santiago  Chile.
Stayed 4 nights in Jul 2023

10/10 Excellent

Carlos Otavio

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo Hotel, novo e bem localizado.
Hotel muito, com instalações novas e modernas. Gostei bastante do café da manhã. Ótima localização, proximo do metro e muitas opções de comida e shopping.
Stayed 3 nights in Jun 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Genial
Stayed 1 night in Apr 2023

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schöner Patio / Speiseraum
Stayed 1 night in Feb 2023

8/10 Good

marisel

Liked: Cleanliness, property conditions & facilities, room comfort
El personal del servicio de desayuno mal servicio. Además el cobro de un café late a parte me parece un exceso. Pero peor fue la explicación en la mesa.
Stayed 1 night in Jan 2023

10/10 Excellent

Marco

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Bruno

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2022

2/10 Terrible

Maria

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésima experiencia
Me cobraron más dinero de lo que señalaba la página y el número de soporte que tiene hoteles.com no se hizo cargo
Stayed 1 night in Nov 2022