Ratings based on 31 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
81% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler

Nice, comfortable and inexpensive stay

Posted Jul 8, 2014
While the address of the apartment complex was easy to find once you get to the concierge desk, the people there had very little english and were quite unwilling to help. Once we worked out we needed to go to an apartment in order to collect our key, the gentleman there was nice and showed us to our apartment.
3 out of 5
by MvR from Sydney

Good location

Posted May 5, 2014 on Hotels.com
This was not a hotel but a serviced appartment within a regular appartment building. The check-in was efficient. Finding the check-in though was a bit of a guess as you had to take the elevator to the 1st floor. The unit was clean and plainly furnished, however the curtains had to be kept closed all the time as other units were right opposite being able to look into the place. That made the whole unit appear to be a bit dull and dark. There was no phone in the room, and the WiFi access was medíocre at best. However the location is great, right in the city centre near Plaza Des Armas. Provisiopn of tourist information about sites and tours was very limited, and organising a taxi to the airport was very unreliable. As in my case, despite a booking confirmation over the phone to the staff, they never arrived to picke me up, replying instead they did not get the reservation and therefore I had to make my own way to the airport. In all it was okay, but could have been a bit better.
2 out of 5
by F from USA

Not an actual hotel

Posted Mar 24, 2014 on Hotels.com
This is actually an apartment - the company owns a few in a residential building and rents them out. The "hotel office" is just another apartment in the building, and it was difficult to find (the door man sent me to the wrong apartment first). The room was ok, it wasn't the cleanest (hair, stains on the floor, etc). I guess you get what you pay for.
3 out of 5
for Everyone
by gonzalo from santiago, chile

Nice small apartment, located very well !!!

Posted Mar 10, 2014
Short Stay just for one Night !!! The floor carpets need to be better cleaned or changed... I found them old !!! I needed parking facilities and had to Pay USD 15 !!! I think this is not so fear !!! The parking lot is in The same building !!! In general is a very nice apartment for short stays !!!
1 out of 5
by Pillot from santiago

Very deceiving pictures

Posted Feb 10, 2014
Ugly dirty and extremely small place Pictures are totally deceiving How much it costs to leave a bottle of water for a guest? 50 cents ?
4 out of 5
for Families
by Karen from California

Posted Dec 25, 2013
Pros: Great location.
Great location within easy walking distance to Plaza de Armas (about 2 blocks). We briefly didn't have hot water, but the rooms were comfortable and a good value. The hotel staff was not present when we arrived, but they had left clear instructions for us with the building manager. Once we met the woman in charge of the hotel rooms at the end of our stay, she was very helpful. Also, an easy walk from the metro station. Would recommend to anyone interested in touring El Centro and the rest of Santiago.
3 out of 5
by A verified traveler


Posted Nov 20, 2013
Pros: It's close to the underground station, museums and a few higher end shops.
Cons: The carpet needs to be cleaned or replaced with hardwood. Providing dimensions of the suite would be helpful for those with too much luggage
Location: Old traditional restaurants and Concha y toro wine country is fairly nearby. Great city to stroll through for old and new architecture.
4 out of 5
for Families
by A verified traveler

This traveler left a rating score only Posted Aug 8, 2013 on Hotels.com
5 out of 5
for Families
by Sonya from Santiago, Chile

Convenient location

Posted Jul 16, 2013 on Hotels.com
The location was convenient. There is no official concierge desk but staff greets you downstairs and then takes you to your apartment. Ours was the 2 bedroom suite. It was well appointed and equipped with everything, dishes, silverware, fridge, stove, etc. which was helpful as we were there 7 nights so we were able to eat some meals and snacks in. Staff is Spanish-speaking mainly but very friendly and accommodating. One day there was no hot water, that's the only 1 negative, all else was great. I'd stay there again.
3 out of 5
by Becca from Washington, DC

Hotel rooms in an apartment building

Posted Apr 15, 2013
Pros: Location
Cons: Services - there were none
Location: Very central and close to grocery stores and many of the major attractions of Santiago
The rooms are tiny apartments in a residential apartment building so they have no services or information for tourists. It is a relatively good deal and the location was good. The rooms are run down and seem a bit dodgy. For a longer stay it is nice since it has a kitchen and for friends traveling together it would be good since the couches in the sitting room turn to beds. One of the main reasons I booked the hotel was for the pool - evidently it has been closed for a while so don;t come for that.