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Reviews of Departamentos Amoblados Torre Tagle

3.5 out of 5
Departamentos Amoblados Torre Tagle
Monjitas 744, Santiago, Region Metropolitana

Reviews

7.6

Good

Rating 10 - Excellent. 80 out of 288 reviews" "
Rating 8 - Good. 108 out of 288 reviews" "
Rating 6 - Okay. 69 out of 288 reviews" "
Rating 4 - Poor. 18 out of 288 reviews" "
Rating 2 - Terrible. 13 out of 288 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value. We had booked two bedrooms apart, and it was very spacious. Good facilities in the building with coin laundry and rooftop swimming pool. We enjoyed our relaxing stay.
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveler

Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The space was adequate, the customer service was excellent The building was having issues was hot water Room decoration could be better The place was centrally located walking distance to many attractions
Stayed 7 nights in May 2019
Response from Torre Tagle Departamentos Amoblados on Jun 4, 2019
Estimado (a), Le agradecemos mucho tomarse el tiempo de valorar su experiencia con nosotros, ya que su comentario nos ayuda a mejorar nuestro servicio al cliente. Referente al tema del agua caliente, le comentamos que se ha debido a actividades de mantenimiento que ha venido realizando la administración del edificio. Le pedimos disculpas por las molestias que esto haya podido ocasionarle durante su estancia. Estamos comprometidos a realizar las adecuaciones necesarias para que su experiencia con nosotros sea de total agrado y nos siga eligiendo como opción de alojamiento en Santiago. Le esperamos pronto!

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay here was horrible. The management never picked up the phone. The electricity went out and they didn’t answer until the next day. The shower was non-functioning in both bathrooms. The space was not very clean. We ended up staying somewhere else for a night or two. Do not recommend. Centrally locates but that is it.
Stayed 3 nights in Mar 2019
Response from Administracion on Mar 19, 2019
Dear guest. We regret the problems that could arise during your stay. We always present our office hours, and we have a whatsapp number on a sheet in all departments, which works 24 hours a day to deal with emergencies like the one that was presented to you. Sometimes the problems are left without solution due to lack of communication, but we are always very willing to help all our customers.

8/10 Good

Joan

Liked: Cleanliness, staff & service
Great position in Centro
This was our second time at Torre Tagle in 2 weeks, everything was OK except the bed is most uncomfortable, needs to be replaced. Apt 919
Stayed 3 nights in Feb 2019
Response from Madeleine on Mar 4, 2019
Thank you very much for choosing us. Your opinion is very important for us, we will take it in account. Greetings.

8/10 Good

Ehab, Liverpool, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Basic apartment, no tv but clean with good Wi-fi and very central (2 minutes away walking from plaza de armas) . Managment office in the building and they are very helpful. Cleaning fees not included 8$ per request).
Stayed 9 nights in Dec 2018
Response from Administración on Jan 10, 2019
Estimado gracias por su comentario. Lamentamos que haya tenido inconvenientes con la TV, de haberlo sabido le habríamos ayudado. Le esperamos en una próxima oportunidad. Saludos cordiales.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Great location.
Basic accommodation in a fantastic location. Great for those on a budget.
Stayed 1 night in Sep 2018
Response from Torre Tagle Departamentos on Sep 28, 2018
Thanks for visiting us, come back soon!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very bad condition, needs repairs. Tiles in the bathroom brolen, water comes out of the shower when showering, carpet in bad shape.
Stayed 4 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018
Response from Administración on Jun 5, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Fantastic location about 5 mins walk from Plaza de Armas. Serviceable apartment, comfortable but not much charm. Good value for money.
Stayed 1 night in Apr 2018
Response from Administración on May 2, 2018
Thanks for staying with us. We work hard to make our guests happy and we appreciate your feedback!

10/10 Excellent

Chan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Response from Madeleine on Jan 26, 2018
Muchas gracias por alojarse con nosotros!

10/10 Excellent

Rhoda, Carterton New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Happy, thank you!
We stayed from 16.09.17 to 01.10.17. My sister and brother arrived first and picked up the keys. The lady on Level Three who the booking is through and who you check in with speaks good English. The staff on the front desk do not. However, this should not really be an issue as you do not have to deal with them at all through out the duration of you stay. The apartment was clean and comfortable, Two good sized bedrooms with two bathrooms. The size of the lounge / diner was more than adequate and the kitchenette had everything you needed if you wanted to eat in. I had a lovely surprise after our first day out to come back to find that the apartment had been serviced in that the cleaner had changed towels, put away the dishes I had washed, swept etc.this happened daily apart from Sunday. Also after less than a week our bed sheets were changed, so they were done twice during our stay. The toilet broke in one of the bathrooms, this was picked up by the cleaner in the morning and the plumber came that night! The apartment is very close to Santiago Centro, minutes away in fact, there are good restaurants on the same street or around any corner, there is a Supermarket across the road from the front exit and up the road to the left from the rear exit. Again, it is only a short pleasant walk through the park to enjoy Bella Vista and all its bustling eateries/bars and make your way up to the wonderful Cerro San Cristóbal. I really cannot fault it and will book to stay here again.
Stayed 15 nights in Sep 2017

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Good place to stay two blocks off of City Center in Santiago. 2 bed apartment was very convenient for 4 people. Recommend it for a short stay. It's not the Ritz but comfortable and clean.

10/10 Excellent

WALTER, Hampton Bays, United States of America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff, and nice hotel
the staff were so nice, and the hotel was great. The facilities was good

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Manage your expectation
The hotel is not as modern or clean as the photos. Its not an aparthotel, its a few apartment in a building with no normal hotel services. For instance, we had lots of luggage and two kids - the taxi dropped us in the street with no way of getting the bags other than moving a few meters at a time.

10/10 Excellent

alejandro, perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great appartments good value friendly staff & tena
friendly , efficient. family

10/10 Excellent

Solo traveller , canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ENJOYED EVERY MINUTE
Although the stovetop didnt work, the location was great, helpful staff and affordable! Will definitly be staying again!!

8/10 Good

Cristian, Valdivia, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent, but is a flat not a hotel
Good place!

2/10 Terrible

LEO GONZALEZ, MIAMI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT EVEN A HOTEL, RUN!!
OUR TAXI DRIVER HAD TROUBLE FINDING THIS PLACE. IT IS NOT A HOTEL, NO FRONT DESK, NO SIGN OUTSIDE, NO PHONES, NO MANAGEMENT OFFICE. THIS IS NOT A 4 STAR FACILITY, NOT EVEN CLOSE. NO CLEANING LADIES IN UNIFORM, THEY WALK ABOUT LIKE REGULAR PEOPLE CARRYING A SUITCASE. WINDOWS ARE SO DIRTY ONE CANT EVEN ENJOY THE SURROUNDING VIEWS. IF YOU RUN INTO ANY KIND OF TROUBLE OR ACCIDENT THERE IS NO ONE AROUND TO HELP, NOT EVEN YOUR FRIENDS WILL BE ABLE TO FIND YOU. THIS IS JUST A NUMBER, 744, ON MONJITAS STREET.

4/10 Poor

Andrew, New York

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good location, everything else - mediocre
This apartment building is located in the very center of Santiago, with lots of supermarkets and restaurants right outside, and within walking distance to Bellavista (nightlife), Mercado Central, museums and Plaza de Armas. Management is completely incompetent, though. It took them about an hour to find my (prepaid few days in advance) reservation upon arrival. They advertise "off-site" parking, however they didn't really have any, and street parking in this area is very difficult. Room type was completely different from what I was sold - there were three single beds instead of one queen. The room was clean, but very basic. Hot water in the bathroom sink didn't work. Phone number advertised on their site did not work. Too many things are wrong with this place. There are many better places to stay in this area.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice, comfortable and inexpensive stay
While the address of the apartment complex was easy to find once you get to the concierge desk, the people there had very little english and were quite unwilling to help. Once we worked out we needed to go to an apartment in order to collect our key, the gentleman there was nice and showed us to our apartment.

6/10 Okay

MvR, Sydney

Liked: Cleanliness
Good location
This was not a hotel but a serviced appartment within a regular appartment building. The check-in was efficient. Finding the check-in though was a bit of a guess as you had to take the elevator to the 1st floor. The unit was clean and plainly furnished, however the curtains had to be kept closed all the time as other units were right opposite being able to look into the place. That made the whole unit appear to be a bit dull and dark. There was no phone in the room, and the WiFi access was medíocre at best. However the location is great, right in the city centre near Plaza Des Armas. Provisiopn of tourist information about sites and tours was very limited, and organising a taxi to the airport was very unreliable. As in my case, despite a booking confirmation over the phone to the staff, they never arrived to picke me up, replying instead they did not get the reservation and therefore I had to make my own way to the airport. In all it was okay, but could have been a bit better.

4/10 Poor

F, USA

Disliked: Cleanliness
Not an actual hotel
This is actually an apartment - the company owns a few in a residential building and rents them out. The "hotel office" is just another apartment in the building, and it was difficult to find (the door man sent me to the wrong apartment first). The room was ok, it wasn't the cleanest (hair, stains on the floor, etc). I guess you get what you pay for.

6/10 Okay

gonzalo, santiago, chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small apartment, located very well !!!
Short Stay just for one Night !!! The floor carpets need to be better cleaned or changed... I found them old !!! I needed parking facilities and had to Pay USD 15 !!! I think this is not so fear !!! The parking lot is in The same building !!! In general is a very nice apartment for short stays !!!

2/10 Terrible

Pillot, santiago

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very deceiving pictures
Ugly dirty and extremely small place Pictures are totally deceiving How much it costs to leave a bottle of water for a guest? 50 cents ?

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities

8/10 Good

Karen, California

Liked: Cleanliness, staff & service, room comfort
Great location within easy walking distance to Plaza de Armas (about 2 blocks). We briefly didn't have hot water, but the rooms were comfortable and a good value. The hotel staff was not present when we arrived, but they had left clear instructions for us with the building manager. Once we met the woman in charge of the hotel rooms at the end of our stay, she was very helpful. Also, an easy walk from the metro station. Would recommend to anyone interested in touring El Centro and the rest of Santiago.

6/10 Okay

Verified traveler

BY PLAZA DE ARMAS
QUITE SMALL, BUT THE WIFI AND CABLE WAS NICE AFTER A LONG DAY OF EXPLORING AROUND TOWN. WE LIKED THE CATHEDRAL, NATIONAL MUSEUM AND JUST STROLLING AROUND THROUGHT HISTORICAL SIGHTS.

8/10 Good

Verified traveler

Liked: Staff & service

10/10 Excellent

Sonya, Santiago, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
The location was convenient. There is no official concierge desk but staff greets you downstairs and then takes you to your apartment. Ours was the 2 bedroom suite. It was well appointed and equipped with everything, dishes, silverware, fridge, stove, etc. which was helpful as we were there 7 nights so we were able to eat some meals and snacks in. Staff is Spanish-speaking mainly but very friendly and accommodating. One day there was no hot water, that's the only 1 negative, all else was great. I'd stay there again.

10/10 Excellent

Souza Family, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight in Santiago
Terrific value. The apartment was excellent, very clean, great views and well laid out living and sleeping areas. Compact, but yet roomy with all the amenities of a chain hotel. The front desk was very helpful. Perfect for an overnight.

6/10 Okay

Becca, Washington, DC

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel rooms in an apartment building
The rooms are tiny apartments in a residential apartment building so they have no services or information for tourists. It is a relatively good deal and the location was good. The rooms are run down and seem a bit dodgy. For a longer stay it is nice since it has a kitchen and for friends traveling together it would be good since the couches in the sitting room turn to beds. One of the main reasons I booked the hotel was for the pool - evidently it has been closed for a while so don;t come for that.

8/10 Good

Fice, Guayaquil, Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wise choice for families
This is not exactly a hotel, it is an very small apartment, but furnished enough to have a good stay. Only necessary item is another TV set on living.

8/10 Good

ABSALON, CANADA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IN THE HEART OF SANTIAGO
EXCELLENT LOCATION AND REASONABLE PRICE .IF YOU WANT TO KNOW SANTIAGO BY FOOT ,THIS IS THE PLACE TO BE!!

6/10 Okay

Verified traveler

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location in center of city near the Plaza Armas. The room is basic as is typical of apartment type facilities, but adequate for a short stay. Gina, the manager, was very friendly and helpful and spoke good English.

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort

8/10 Good

ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Eduardo Gumiero Filho

Liked: Cleanliness, property conditions & facilities, room comfort
Good cost benefit and location for business
Very good

10/10 Excellent

AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Grocery store and Peruvian restaurant across the street (literally). About 1.5 blocks from Plaza de Armas. Great security. Great service.

6/10 Okay

Rodrigo Lopez

Disliked: Cleanliness
The room had a strong cigar scent, this was not specified when i booked the room, other than that it was what i expected for the price.

8/10 Good

Jose Luis, Reno, NV, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place right in the heart of downtown
Efficient check-in process, you arrive to the desk of a regular apartment building, where the caretaker calls the lady in charge which lives close and comes to meet you. Note that staff and building personnel do not speak English! Cleaning and housekeeping was very good, nice building, with an amazing pool in the upper floor (kids loved it), superb views of the entire city! We found the apartment surprisingly quiet given that it is in the middle of downtown, but it probably depends on the orientation of the apartment they give to you. Note that the large windows in these apartments open and there are no safety nets, but locks are high enough and hard to open for little ones, so we found it was not a problem for our kids. Excellent location (1.5 blocks from Plaza de Armas in downtown), with a small, well stocked supermarket right in front of the building, I would recommend this for small families or couples to experience Santiago.

2/10 Terrible

Tony, Sydney, Australia

Disliked: Cleanliness, staff & service
Torre Tagle Santiago rip off.
NOT A HOTEL!!!! RECEPTION ONLY HAND OUT ROOM KEYS AND HAVE NO ENGLISH. NOT AT ALL HELPFUL. DANGEROUS AREA. If you like to be out after 9pm do not book this NON- HOTEL. Street full of garbage and poor people going through garbage. Massively strong metal gates give an indication of how the owners feel about security. Remember you have to stand while you release these gates and you are not visible to reception area. There is a kettle and facilities in the apartment but unless you have brought your own coffee sugar and milk don't expect to have any beverages. Wi-Fi equipment provided and you can recognise its availability but nobody will tell you the password. The notes handed out with the key give both an incorrect login and password. Advertised balcony and spa non existent. Laundry services are a coin operated machine on ground floor but bring your own detergent

2/10 Terrible

Gerald, San Francisco, CA, USA

Not what it appears to be
Not a hotel at all. It is a condo complex. We arrived after midnight to find a locked gate. Waited on he street with the hookers and homeless until someone came out of the building and we were able to get in. It says it has a balcony that over looks the city. Well it over looks a roof and is not a balcony it is a Juliette. If you don't speak Spanish and do not know the area or know were to go in Santiago, then this is not the place for you. There is no local map available. We booked two nights and only stayed for one.

8/10 Good

Jane, Arizona, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodations for the price
We thoroughly enjoyed our stay. Everyone was very helpful, although since we don't speak Spanish and they didn't speak any English, we did a lot of sign language! We were on the 8th floor, overlooking other buildings and rooftops, but the unit was quite nice, clean and comfortable. The photos quite accurately depict the unit, although there were a couple of inaccuracies in the description of amenities: there is NO restaurant at the property, and there is no dishwasher in the kitchen (but who cares anyway.) The rooftop garden with pool is wonderful, with 360 degree views of the city. There are areas for entertaining, with a sink and counters, but no chairs except for a few chaises around the pool. It would have been lovely to sit up in the shade and read...the hotel does NOT have AC, but both the living room and bedroom have Arcadia doors, so even in the summer it was quite pleasant. We enjoyed walking around the area, visiting the nearby Plaza de Armas with the History Museum. One evening when we wanted to find an upscale restaurant, the man at the front desk called someone who spoke English and he recommended the Catedral at Merced and Santa Lucia. Excellent!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent quality, Simple rooms
I read some reviews on the place- they're pretty accurate. The rooms aren't fancy- they're basic, but comfortable and have everything you need including good wireless, a little kitchen, TV and stereo. Overall good location too- walking distance to Santa Lucia and the Art museum.

8/10 Good

Jorg, Ohio

Liked: Staff & service, property conditions & facilities
a good place to stay
The place is not a classical hotel. These are appartments rented out in a large building. Therefore no hotel atmosphere or service which I did not expect. If you go there make sure you speak Spanish or have some help. This was the biggest hurtle to me. Also have a Spanish copy of your reservation if possible. Other than that the location is great - right in the middle. I had a rental car but hardly used it since public transportation is good. The room itself was as advertised - good for two people. The room was clean, everything worked well and the TV shows plenty of goofy US shows. I certainly can recommend the place.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Plesantly surprised
I expected less and got a very nice apt with new appliances and all equipped with new and clean pots, pans and silverware. Plus there is an extra bed in the living room. I'll definetly recommend to friends. Its very close to Plaza de Armas and a lot of other tourist attractions. There is no service at all, more like a regular apt. But thats no issue as its in front of a supermarket.

10/10 Excellent

Lionel, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Excellent location and very very nice staff, just bring a good dictionnary and ask for Mrs. Millgros. She was fantastic and so helpful. Very safe and great pool on rooftop with an incredible view.

4/10 Poor

ethan, los angeles, ca

Disliked: Cleanliness, staff & service, room comfort
torre tagle
I wasnt sure if bed was clean. internet fotos deceiving. no soap or shampoo or anything in bathroom which was a bummer getting in at 2am from flight and needing a shower. no a/c. oh well.