Ratings based on 77 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.3 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Santiago

Extremely rude night staff

Posted Mar 22, 2015
Pros: Clean place
Cons: Pretty much everything
I booked a room with Expedia and when I arrived, around 11:30 pm, I rang the bell to enter the place and the deskman said I didn't have a reservation and hang the phone without opening the door. I rang a second time (I had payed already!) and he opened not before waiting at least 20 seconds. Once we entered we were greeted with a horrible attitude, coming from someone who had heard nothing from us besides "hello, we have a reservation for tonight". I explained him that I had booked and paid through Expedia and that I had the confirmation mail on my phone, I could show it to him. He said he didn't want to see my mail.. he wanted me to send it to his mail. I did so (twice to make sure) and after a couple of minutes without feedback from him I asked him if he had got the mail and said "I don't know". Well, after a short conversation (where he even said that it wasn't right that we'd payed in USD considering we were Chileans. But Expedia never gave us an alternative!!) he said in a im-doing-you-a-favor tone, "go ahead and I'll fix this". After that I can only say that the place was clean but extremely noisy. And not from outside, but from the people working there the next morning. I would recommend this hotel only in times of war.. besides that, try anything else.. awful experience.
5 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Nov 2, 2014 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice stay

Posted Jul 9, 2014 on Hotels.com
Very nice location and served my purposes for a business trip.
1 out of 5
by A verified traveler

I couldn't stay i didn't like it

Posted Nov 30, 2013
I couldn't stay i didn't like it
4 out of 5
Recommended
for Couples
by rbfrom usa

GREAT LOCATION

Posted Sep 7, 2013 on Hotels.com
very very very well located. good breakfast.
5 out of 5
Recommended
for Couples
by Miguel

Posted Sep 3, 2013 on Hotels.com
Excelente ubicación y atención del personal. Habitaciones muy limpias aunque bastante pequeñas. La relación calidad precio es óptima
1 out of 5
Recommended
by Alexfrom dallas, Tx

Posted May 27, 2013 on Hotels.com
I will never stay at this hotel, I wished I had booked another location
5 out of 5
Recommended
by A verified travelerfrom Recife PE Brasil

otima localização

Posted Apr 17, 2013 on Hotels.com
Muito bom, bem localizado , e um atendimento exelente, todos os funcionarios são muito simpaticos .o cafe da manha tambem de muito bom gosto.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom México

Excelente para estancias cortas y hombres de negoc

Posted Mar 29, 2013 on Hotels.com
Un buen hotel que ofrece desayuno no muy variado pero bueno, las habitaciones pequeñas y limpias la ubicación excelente para acceder a los centros financieros y comerciales de Santiago o Caminar por el barrio providencia.
4 out of 5
Recommended
by Alfrom Vancouver

Central to everything

Posted Mar 27, 2013 on Hotels.com
Our stay in this hotel was most pleasant. The front staff were very helpful, and all we encountered were functional in English, and eager to help with my marginal Spanish. Across the street is a large park which serves as a walking conduit to restaurants and shopping. The rooms are small European style, but clean and quiet. The breakfast was good. A good base for exploring Santiago