Ratings based on 71 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Amazing staff

Posted Feb 7, 2015
Pros: The exceptionally friendly and helpful staff
Cons: Nothing
I found the staff at W Santiago to be exceptional; I can't praise them enough. It was a very enjoyable stay. I had a lovely dinner at Noso. The food and wine list was amazing. Thanks go to my waiter Emilo, nothing was too much trouble and I was very well looked after.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom MD

Great hotel

Posted Jan 26, 2015
Only disappointment was that the rooftop bar is no longer open. Phenomenal staff.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Santiago

Love W Santiago

Posted Dec 28, 2014
Pros: everything
Cons: elevators
Location: Nice area in Santiago
Excellent hotel ...nice rooms good restaurant nice area
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new york

Cool hotel. American standards

Posted Dec 21, 2014
I stayed for 4 nights with my boyfriend. The W is a funky hotel, much like the rest of its chain. The hotel was slightly out of shape but not enough to complain about. Overall it was great. I'm not too sure about the area because we didn't do anything in the area. Mostly we ventured out on day trips. The subways is also a short walk away and very clean. Friendly staff, great concierge, good buffet breakfast and cool pool on the roof which overlooks the entire city. I'd definitely stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel excelente, sem mas comentários

Posted Dec 17, 2014
Para quem gosta de viajar e estar lembrando de São Paulo ideal. Bares e restaurantes que se pode ir caminhando, amei!!!
4 out of 5
Recommended
for Personal Event
by Claudefrom Southlake, TX

Front desk not helpful

Posted Nov 16, 2014 on Hotels.com
I made a mistake on my booking, and the person I dealt with was rude and wouldn't help me.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Great Position, Good Hotel

Posted Nov 5, 2014 on Hotels.com
Good hotel in a great position. Staff generally friendly and helpful apart from one of the drivers we had. The W did not charge us for that ride...my room was kept clean by great cleaning staff. Would return.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Sep 1, 2014 on Hotels.com
5 out of 5
Recommended
for Couples
by cristinafrom belo horizonte

ótima localização e ótimos restaurantes

Posted Aug 26, 2014 on Hotels.com
Adorei o hotel. ótima localização e ótimos restaurantes
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom FL

Excellent as usual

Posted Aug 23, 2014
Excellent as usual, excellent staff, good food, confortable rooms.