Ratings based on 283 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida, USA

Loved the Breakfast and live music in the terraza

Posted Nov 17, 2014
Pros: Free wifi on all locations. Breakfast and live music on the terrace
Cons: Room comfort, Beds and bathroom
Location: Loved that is closed to everything, however, traffic is a bit of a hassle but in reality city overall is very congested on peack hours.
Overall is a very clean and safe Hotel. I have stayed in this place a dozen times and I will continue staying at the hotel.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Dominican Republic

Good location.

Posted Oct 21, 2014
Pros: Location.
Cons: Reasonable in room bottled water prices. Room needs to be updated.
Location: Close to Govt offices, shopping mall, restaurants and bars.
Smoking room, no ashtrays. Refrigerator did not work. Air conditioner was very noisy but cooled well. No in room wired internet access as advertised. Wifi worked well. Bottle water pricing was way too high - $3.50 USD for 1 liter bottle. One small complimentary bottle of water provided. Not enough to drink and brush your teeth. We arrived after closing on a Sunday so no stores to buy water within walking distance in the dark. Bed was comfortable. TV channels adequate. Room needed updating.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

An amazing hotel with awesome staff.

Posted Oct 14, 2014
Pros: I loved the comfort of the room and breakfast and the treatment given by the staff. The taxi was an awesome service.
I visited this hotel for 9 nights and i enjoyed every single one of them. they have a good variety of food in the restaurant and the staff are kindly. the Taxi of the hotel are trustworthy. i will totally recommend this hotel to everyone and recommend them if they need a taxi: ask for Sandy or paulino in the morning and Mr. Reynaldo or Martin at night all of them were my favorites.
Comment from Hotel Management
Oct 18, 2014 by Laura Terrero, Hotel Management
Dear Guest, Thank you for taking you time sharing your experience with other guests, your comments are very important for us and we are very happy to hear we exceeded your expectations. We hope to have the pleasure of serving you again in a next visit to Santo Domingo. Diego Navarro
3 out of 5
by A verified travelerfrom New York

Acceptable

Posted Sep 22, 2014
Pros: The AC, WiFi and Food.
Cons: Staff in front desk, update rooms and bathrooms. Bathrooms should be cleaner. TVs should have cable. You should have soundproof.
Location: The location is perfect!
I have stayed in this hotel twice before and I used to love it. The food is and drinks are good (not included). The WiFi is good. The AC is on point. The rooms and bathroom are a decent size. The beds are not bad. However, now the bathrooms are a bit outdated. Some of the rooms have old carpet, which makes the room smell weird. They do not have cable, which sucks. The staff in the front desk cannot be any ruder. They do not have a sense of manners. They do not greet people as they enter and avoid eye contact (especially the guy who works over night). Extremely disappointing!!! The people who work in the restaurant, the bar and the housekeepers are very nice and welcoming, they are the only reason I still like the hotel. I will not be staying there anymore.
Comment from Hotel Management
Sep 30, 2014 by Laura Terrero, Hotel Management
Dear Guest, Thank you for taking your time sharing your experience in our Hotel, your comments are very important for us to continue improving our services, we will work hard to avoid similar situations. Once again we really appreciatte your comments, it would be very important for us to serve you again in a next visit to Santo Domingo. Diego Navarro Operations Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom tampa Fl.

Posted Aug 31, 2014
Pros: Very clean and the food.
Cons: Maintenance.
Location: Average and lot of traffic in the area.
No dresser in the room I have to use some shelves in closet to put my clothes.Issues with the hot water also.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom N.Y.City

nice hotel to stay in capital.very safe jood.

Posted Aug 28, 2014
Location: it has very nice mall, called Bella Vista it is beatiful
IT was very pleasant for me &my wife If i has to go to the capital ,we go again.
5 out of 5
Recommended
by Eddie Jfrom PR

Posted Aug 23, 2014 on Hotels.com
Sincerely , excelent
5 out of 5
Recommended
for Everyone
by A verified travelerfrom MILAN-ITALY

VERY GOOD

Posted Aug 21, 2014
Pros: THE RESTAURANT, LA CASA VERA, ( I GUESS), AND THE JACUSSI IN THE ROOM.
Cons: NO, YOU HAVE A GOOD SERVICE AND, NICE CLEAN HOTEL
Location: I AM A SHOPPER, WAS GOOD THE PLAZA LAMA, AND THE PLAZA CENTRAL, NOT TO FAR.
EXCELLENT, HOTEL, NICE AND CLEAN, ONLY, THE NISE OF THE CONSTRUCION, NEXT TOO.
4 out of 5
Recommended
by Josefrom PR

Posted Aug 18, 2014 on Hotels.com
Ok
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Turks and Caicos Islands

Nice Santo Domingo location with good restaurant

Posted Aug 14, 2014
Pros: good location
Cons: Some rooms and parts of hotel smell too smoky. Need to fix this.
Location: Good shopping mall near by.
Good place to stay, with a decent restaurant and within easy walking distance of good shopping mall.