Ratings based on 537 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
72% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Close to the beach

Posted Jan 21, 2015
Pros: Close to the beach
Cons: The front at times seemed to ignore issues presented
Left and expensive adaptor that was not found or returned. The food was good, however the dinning was very crowded during the weekend. The waitresses were very pleasant and service oriented.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta , Georgia

Convinient Location.

Posted Jan 13, 2015
Pros: Comfortable rooms, good view from most of them, not too far to walk to Dinning Rooms, Pool, Beach and Theater..
Cons: Just make sure the water pressure in the rooms are stronger and Hot water for sure all the time. That's the first thing I check when I enter the room.
Location: The convinience where is located. We had stores across the Hotel, also a Pharmacy and located in Juan Dolio, a very quiet Town.
Very surprised that the Hotel only has 3.5 stars where should have at least 4 stars.
2 out of 5
by A verified travelerfrom NY

This Hotel is next to beach,but the food was bad

Posted Jan 4, 2015
No good because I have to wait 10 hours to use the room. It is impossible, the buffet food was the same every day, I went to other resort in August 2014 my experience in that was good. The staffs are very friendly.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas USA

Excellent !!

Posted Dec 13, 2014
Pros: The experience
Cons: the internet
August 2014. First of all, this was my first time in the Dominican Republic, the view and the beauty of the resort was breath taking. From the time I checked in, to the time I left (1 week later) the service was excellent! Most of the staff spoke a little english which was very helpful to me, I was treated well by everyone I encountered. The entertainment was abundant, from Zumba in the freah morning air to the games which were centered on family fun and dance lessons at the swimming pool. In the evening was the nightly entertainment at the amphitheater, I felt the actors and dancers were impressive and very well rehursed.And as for the beautiful dining area, there was a vast selection of food to choose from, the dining-room attendants were very professional and courteous. I will be booking my next vacation at this resort in March, I absolutly loved it!
Comment from Hotel Management
Jan 3, 2015 by BCapella, Hotel Management
Dear Mrs. Patty, Thanks for choosing Barceló Capella Beach for your last vacation, we appreciate that you took some time to share your comments about your recent stay in the hotel. We are very happy to hear that you had enjoyed your stay in our property. Best Regards, Patricio Vigouroux General Manager Barceló Capella Beach
Comment from Hotel Management
Jan 4, 2015 by BCapella, Hotel Management
Dear Mrs. Patty, Thanks for choosing Barceló Capella Beach for your last vacation, we appreciate that you took some time to share your comments about your recent stay in the hotel. We are very happy to hear that you had enjoyed your stay in our property. Best Regards, Patricio Vigouroux General Manager Barceló Capella Beach
1 out of 5
by A verified travelerfrom Atlanta GA

Worse Hotel Ever

Posted Nov 26, 2014
Pros: NOTHING
Cons: EVERYTHING
If I were expedia, I would remove this hotel from my site. This is worse hotel and I think they pay people for the positive reviews. First off, if this is a resort, then why do the staff not speak English?????The food was horrible, the bed was most uncomfortable. I had neck pain for 4 days. I ended up checking out on the 4th day because I was so unhappy with everything. When I checked out the front desk clerk asked why was I leaving early, when I told her she just said ok. No attempts to make things right, no apologies.
Comment from Hotel Management
Nov 30, 2014 by BCapella, Hotel Management
Dear Mrs. Carrole, Thanks for choosing Barceló Capella Beach for your last vacation and we are really sorry that we didn’t fill your expectations. We apology for any inconvenient that you may had during your stay. Regarding your comment let me inform you that we are going to take notes to all your comments in order to improve the service. Sincerely, Patricio Vigouroux General Manager Barceló Capella Beach
3 out of 5
Recommended
for Families
by A verified traveler

Good.

Posted Nov 24, 2014
Pros: Ease of access from the city. The grounds are well maintained. Nice ladies at the spa. Many nice pools.
Cons: a few more signs to find your way around. It is a big property.
Location: Nice restaurants, even though meals were included it was nice to go some where different with a local feel.
It is a lovely place, and the staff are very kind and helpful. Our first room smelled musty and had several burned out lights and a broken fridge. Once that was pointed out, our room was changed. It is family friendly and has everything you need for a weekend get away.
Comment from Hotel Management
Nov 29, 2014 by BCapella, Hotel Management
Dear Client, Thanks for choosing Barceló Capella Beach for your last vacation, we appreciate that you took some time to share your comments about your recent stay in the hotel. We are very happy to hear that you had enjoyed your stay in our property. Regarding your comment let me inform you that we are going to take notes to all your comments in order to improve the service. Best Regards, Patricio Vigouroux General Manager Barceló Capella Beach
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston

It's close to the beach

Posted Nov 23, 2014
The Air conditioning is leak , noisy and dropping water all over the floor. Other than that the staff are friendly. Actives is limited. The area pretty quiet at night. if you like quiet place you would like it, but if you don't like quiet place you may not like it. If you like going to Casino there is a shuttle bus you can request, free of charge. They come pick you and drop you as well as long you play for at least $1. Juan Dolio It's mostly for family. I like it but the hotel definitely need some updates.
Comment from Hotel Management
Nov 29, 2014 by BCapella, Hotel Management
Dear Client, Thanks for choosing Barceló Capella Beach for your last vacation and we apology for any inconvenient that you may had during your stay. Regarding your comment let me inform you that we are going to take notes to all your comments in order to improve the service. Sincerely, Patricio Vigouroux General Manager Barceló Capella Beach
2 out of 5
by A verified traveler

This reminds me of the old Motel 6.

Posted Nov 15, 2014
Pros: The grounds are nice.
Fortunately we only stayed here for one night. There is some luck of the draw. Some parts of the resort are much newer, and some have balconies. Ours was old, smelled of cigarettes, and of course had no balcony. We had specifically asked for a smoke - free room, but apparently they are not an option. The food selection was lacking. The food was exposed to open air, and of course the flies that come with that. We had previously stayed in Boca Chica, which is much closer to the airport. I am wishing that on our way home we had stayed there again. This resort seems to be half way to LaRomana, from the airport, and is well out of the way. This will be our one and only time of staying at a Barcello resort.
Comment from Hotel Management
Nov 30, 2014 by BCapella, Hotel Management
Dear Client, Thanks for choosing Barceló Capella Beach for your last vacation and we are really sorry that we didn’t fill your expectations. We apology for any inconvenient that you may had during your stay. Regarding your comment let me inform you that we are going to take notes to all your comments in order to improve the service. Sincerely, Patricio Vigouroux General Manager Barceló Capella Beach
3 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Posted Nov 13, 2014
Pros: The beach, the all included buffet.
Cons: Rooms need a makeover, more staff on weekends and holidays.
Location: We went to 3 ojos caves, SCUBA training at Netuno's, Horseback riding, shopping in Santo Domingo...
The hotel was fantastic during the week days. I would give a 4 star on those days but on the weekends were too crowded and the staff could not keep up with the demand. Ruined out of beach towels, food at the all included got a little less quality and really difficult to get a drink (soda) before we were almost done with our desserts... The place is beautiful, quite charming, the staff is polite and nice when they are not understaffed, the SCUBA school is very helpful and full of attention. We loved our stay but we would make sure we would not go on a weekend or high season!!! PS. DO NOT go to the reservation French restaurant. Even thou it is included it was one of the worst food we ever tried in our lives...
Comment from Hotel Management
Nov 29, 2014 by BCapella, Hotel Management
Dear Client, Thanks for choosing Barceló Capella Beach for your last vacation and we apology for any inconvenient that you may had during your stay. Regarding your comment let me inform you that we are going to take notes in order to improve the service. Sincerely, Patricio Vigouroux General Manager Barceló Capella Beach
5 out of 5
Recommended
for Everyone
by A verified traveler

Outstanding. Best food and music

Posted Nov 5, 2014
Incredible great experience. Food was outstanding and romantic setting. Great shows and partying. Never bored
Comment from Hotel Management
Nov 29, 2014 by BCapella, Hotel Management
Dear Client, Thanks for choosing Barceló Capella Beach for your last vacation, we appreciate that you took some time to share your comments about your recent stay in the hotel. We are very happy to hear that you had enjoyed your stay in our property. Best Regards, Patricio Vigouroux General Manager Barceló Capella Beach