Ratings based on 508 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
61% of guests recommend
3.0 Room cleanliness
3.2 Service & staff
2.8 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from PR

Posted Jun 29, 2015
Good experience. Nice swimmingpool facilities. Rooms need remodelations. Employees are nice. Excellent food. Poor drinks.
3 out of 5
Recommended
for Everyone
by A verified traveler

Premeses looked nine outside, can do a better job.

Posted Jun 25, 2015
Pros: The beach
Cons: Food!!! And service in the snack bar.
Location: Not much to do around or near by.
The beach is beautiful, we loved it, they can do a better job on maintaining it cleaner.
2 out of 5
Recommended
for Everyone
by A verified traveler from s

It could be better.

Posted Jun 25, 2015
The staff could be friendlier. I didn't enjoy the food menu. My room cleanness was horrible.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great service and friendly attentive staff

Posted Jun 22, 2015
fun relaxing and enjoyable. im definitely going back in Feb. for Carnival
1 out of 5
by A verified traveler

Very bad hotel

Posted Jun 15, 2015
The room esa terrible, ver y bad attentions. PLease do not go to this hotel. It doesn't has costumer service.
3 out of 5
by A verified traveler from Tennessee

Posted Jun 10, 2015
Pros: Buffett food was pretty good
Cons: Check-in information (someone at the front desk told me I had to wait 2 HOURS before I could check in and get on the resort. Was NOT true
When checking in they don't tell you to make reservations for dinner the same day. By the time you check in at 3pm it is too late to make a reservation for that day. It was very hard to make change in both pesos and dollars
1 out of 5
by A verified traveler from miami

Xx

Posted Jun 5, 2015
Pros: My room.
Cons: Xxxx
Location: Xx
Nothing works in the room. Broken pipe in the bathroom. Water on the floor. Etc.
1 out of 5
by A verified traveler

Not going back!!

Posted Jun 4, 2015
Not great!! Waiting for keys a hour after check in food horrible just don't go there
3 out of 5
by A verified traveler from Brooklyn

Not as thought

Posted Jun 3, 2015
My room was changed from a room with a door that was missing the actual lock to the door. The bed was not made. The second room had not one day of hot water and the sink faucet had a drain cap that would not let the water flow.
2 out of 5
by A verified traveler from texas

Has seen better days

Posted Jun 2, 2015
My family have been coming here over the last six years, it's run down and staff sucks. The only thing that remain great is "el fugon" restaurant, excellent food and staff.