Ratings based on 373 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

Friendly Bilingual Staff

Posted Apr 28, 2015
I had a great experience at this hotel, the room was clean and spacious, the staff was friendly, courteous and knowledgeable. The location is second to none with beautiful views of the Caribbean ocean and plenty of restaurants nearby.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice

Posted Apr 10, 2015
I was very happy to spent some nights at this beautiful hotel ! The Staff is incredible ! I recommend this hotel to everybody
5 out of 5
Recommended
for Everyone
by A verified travelerfrom l

Santa

Posted Apr 10, 2015
Excellent place. Highly recommended. Great time. Wil come back. Very attentive.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom US

Nice hotel with great customer service

Posted Apr 7, 2015
Pros: Service, clean, safe and good amenities
Cons: Upgrade room furniture, lower price of breakfast buffet and add more bar staff
Location: Good location next to the ocean. A few good restaurants within walking distance.
I enjoyed my stay at this hotel. Wanda did a great job checking me in after a long day of travel. I was given an upgrade and my room had a nice view of the ocean. Great job Wanda!! The room was very clean and the cleaning team did a great job on a daily basis. Front desk and bellman were all friendly and took care of all requests and questions. Hotel is quiet and safe. The pool is nice and relaxing. The pool bar service was ok- need more staff I think, took too long to get drinks on a busy Saturday. Breakfast buffet is too expensive for what you get. $25 :( The gym facilities were nice and modern equipment. Parking was convenient, but you shouldn't charge guests to park. I know $6 a day is not much, but it's the principal of it. I have stayed at other hotels in the area and I would recommend this hotel. Safe, good value and good service. Nice Santo Domingo Hilton team! Thanks :)
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Westchester, NY

Nice hotel, very helpful and friendly staff.

Posted Mar 31, 2015
Very happy with my stay there. Everything was clean. Staff was friendly. Amenities were easily accessible....everything went smooth with my vacation; however the breakfast can be a bit pricey!
1 out of 5
by A verified travelerfrom Washington DC

Hotel management issue

Posted Mar 30, 2015
Pros: Ocean View
Cons: Customer Service, Fix things and not just duct-tape it.
Location: Ocean View and access to a Casino.
Room 1013 - Lighting issues, broken lamp, TV did not function properly, window shade in the bathroom would not easily roll-down, because its chain that rolls it up/down was duct-taped together. I tried to connect my laptop via HDMI cable, it would not work. My reservation stated 3 guests allowed. However, my fiancé was not allowed entry without extra charge. Sent email to Hotel manager, he started talking about money and Santo Domingo policies. Customer Service did NOT exist in his book. It's unfortunate that I have to rate this hotel's staff very low because of one person in charge of it. A luxurious American Brand with such low standards: I am very disappointed. I will cut my honors’ card in half and will send it to its CEO.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom orlando

Posted Mar 17, 2015
Pros: Staff was excellent, especially Wanda at registration and Daniel the doorman!
Cons: Food and service average and slow
Location: Close to Zona Colonia for good restaurants
Great Fitness center, pool deck nice but always windy, felt rooms a little small and cramped. Executive lounge nice but snacks a little weak
5 out of 5
Recommended
for Everyone
by A verified traveler

Mini vacations

Posted Mar 10, 2015
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Nice hotel close to the city

Posted Mar 8, 2015
It has a beautiful view, first cuality an comfort installations and good place
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

Great hotel with great view!

Posted Mar 7, 2015
Pros: Executive lounge, views, staff! The fitness facilities were also nice! Breakfast was great!
Cons: The pool was antiquated. We ate at the restaurant and the food was not that great! The Breakfast was good though!
Location: It's by the water. Next to a the mall Malecon center, but the whole mall was deserted! Not one shop, restaurant, totally abandoned!
Hotel was great. Wanda to care of us and was really great!