Ratings based on 316 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom canada

Posted Jan 19, 2015
well located nice view good executive lounge bad reception hall
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Las Vegas, Nevada

Beautiful Hotel and The Best Staff!!

Posted Jan 19, 2015
The Hotel is Very Clean & Beautiful. The Rooms are Gorgeous. I would definitely recommend this hotel to friends and family. The staff always greeted us with a smile and very helpful. The only downer for us, it wasn't enough restaurant selections and the restaurants were majorly expensive! Bring your bank roll..Lol...
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 18, 2015
Had a short stay, just one night. We wanted to see the city a bit but were nervous about venturing out on our own. The hotel had a "taxi" but it was more like an escorted tour for only $15/hr. The driver stayed with us the entire time and took us to places we wanted to see and to other historic landmarks of interest. Thank you Jose "New York" The Food manager greeted us on the elevator and let us know about the evening buffet that was delicious but pricey at $88 for two with one glass of wine each. The room had a lovely view of the ocean. I would stay here again.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom TCI

Really clean with friendly staff

Posted Jan 14, 2015
Pros: Staff, food, location...
Cons: The bed was horrible. i had a big sink in the middle.
Breakfast, lunch and dinner were all great. The room was very clean and house keeping was always checking. The WiFi worked reliably. It was a really good stay except for the bed that had a huge sink in the middle and always gave me back and side pains when ever I slept.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice enviroment and service

Posted Jan 12, 2015
Pros: Expedia
Cons: Nothing
Location: It's very centered the location and they have their own cab services, which make you feel vey safe and comfortable getting around.
We loved staying at that hotel, they go above and beyond to provide great services.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Perfect Location

Posted Jan 9, 2015
Pros: Everything
Cons: Nothing at all
Location: everything was close by and beautiful area
The entire experience was great!!!! Location was perfect. Staff were VERY friendly and professional.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel, great service.

Posted Jan 6, 2015
The hotel is spectacular and great aervice. I will considerate it for my next visit.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom P

Nice hotel excellent service. Staff was pleasant.

Posted Jan 4, 2015
Beautiful view to the Caribbean ocean to the capital.
2 out of 5
by A verified travelerfrom New York, NY

Terrible Service, but Beautiful & Clean

Posted Jan 3, 2015
Pros: The beds are so comfortable, the view is amazing and the 2 bottles of complimentary water were just superb!
Cons: SERVICE SERVICE SERVICE!!
Location: FOOD, SITE SEEING, NIGHTLIFE
There was barely any staff on site, it was quiet and very desolate. We paid for the room upfront and once we received our room keys, the lady at the front desk did not even advise which way we should go, or even where the elevators were located. She also failed to mention that the keys control the elevator so we went nowhere for at least 10 minutes because there was no one around to help us. The bellhop who showed up after we found our way to the room, was very amiable, explain things very generally minibar, where to find prices, phones etc etc he was helpful. My brothers ordered room service they ordered 2 burgers and sodas for a total of about $25 total the surcharge for the room service (which in amenities does not say would be surcharged) brought that price up to $60. It would have cost significantly less to take a drive and find the same thing to eat outside of the hotel. When he asked for the bill it took them 45 minutes to produce, upon which they THEN let him know about the surcharge. They nickel and dime you for every little thing, which would probably be ok if the service was worth it. My family and I DID NOT THINK IT WAS WORTH IT. There are many other hotels in the area that are less expensive and offer the same things.
4 out of 5
Recommended
for Everyone
by A verified traveler

It is a ok hotel

Posted Jan 2, 2015
The rooms need to be remodeled . It is a good idea to have hot tub for executive rooms.