Ratings based on 134 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from Queens, NY

Colonial Santo Domingo.

Posted Sep 15, 2014
Pros: The peacefulness and large space of the room.
Cons: To be told if something is out of order that is beyond your control, before the guest goes to the room and has to find out on their own.
Location: Alcazar Colon, everything colonial is just walking distance.
This hotel is just beautiful and very peaceful. Not many amenities due to being in the center of it all. My only complaint is that due to road constructions the cable for the TV was not working. I found out once in the room, be upfront with your guest while checking in. I was kept in the front desk long enough for this information not being able to be given to me. The room was large and very comfortable.
4 out of 5
for Everyone
by A verified traveler from Boston, Ma

It was a great hotel

Posted Aug 26, 2014
Pros: The breakfast was execellent, and well done.
Cons: Door needs improvement
Location: The erea was perfect for restaurant and shops
The experience was perfect. The hotel was cleaned and closed to the shopping centers
3 out of 5
for Everyone
by A verified traveler from West Palm Beach

Recent stay Hotel Frances Santo Domingo

Posted Aug 25, 2014
Pros: I like the historical theme
Cons: bellhop luggage assistance
Location: Restaurants, and the colonial district
My recent stay at Hotel Frances was present, except it is very difficult finding the hotel location due to road construction in the area, the room is very small, the door entrance to the room was difficult. The room was clean.
5 out of 5
for Everyone
by A verified traveler from Punta Cana

Great location in the Colonial city

Posted Aug 22, 2014
Good hotel in a historical site with easy access to the colonial city.
4 out of 5
for Everyone
by A verified traveler from Yonkers NY

Posted Aug 4, 2014
Pros: The character of the building ...........being 500 years old!
Wonderful place. The staff was friendly, the food was fantastic, and the atmosphere was exquisite!
4 out of 5
for Everyone
by Vanessa from Scottsdale

Good Colonial experience

Posted Jun 24, 2014
Pros: the colonial feeling
Cons: the bathrooms are a bit too old comestically
Location: The Colonial city is great and you can walk to it from there.
The hotel is in a great location, the rooms are basic but comfortable, in the colonial style. Bed was comfortable and the breakfast is really nice in the courtyard of the hotel. Overall is a nice boutique hotel.
4 out of 5
for Couples
by A verified traveler

This traveler left a rating score only Posted Jun 19, 2014 on Hotels.com
4 out of 5
for Everyone
by Manny from Chicago, IL.

Quite beautiful hotel, excellent staff.

Posted Jun 9, 2014
Pros: The room layout and very friendly and helpful staff.
Cons: The plumbing, water took a while to go down the drain.
Location: Excellent location, close to shops and restaurant, incredible safe for walking and getting to know the area.
Is a wonderful hotel with great service. Very clean, excellent location and safe.
5 out of 5
for Families
by A verified traveler from trinidad and tobago

Great hotel in the heart of the colonial town

Posted Jun 4, 2014
Pros: Simplicity, cleanliness, friendly, good service, homely
Cons: Less furniture in the room
Location: Light shopping, restaurants, lots of heritage sights to visit and learn about, visit one of the first and oldest catholic cathedrals in the world
A warm welcome on arrival, comfortable room, well situated to visit the heritage sights, light shopping and eating out and about. Hotel offers a great breakfast and good dinner menu. Hotel staff friendly and always smiling. Also willing to assist to ensure that outings are organized with providers who are knowledgeable of the area. Thank you for a great array
4 out of 5
for Everyone
by IHS

Excellent Location

Posted May 27, 2014
Old renovated palace. Room was quiet with triple glazed windows on the front .Air-conditioning very good. High ceilings and lots of atmosphere around the central courtyard. World Heritage Site location slowly being restored.