Ratings based on 484 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
86% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom port-au-prince, haiti

The hotel is ok to stay overklighet

Posted Apr 28, 2015
Pros: Price and location , right in the middle of zona colonial
Coming from a week in casa de campo it is hard to appreciate this hotel , the bathroom is very small and toilet abt 2 feet from a wall.....
4 out of 5
Recommended
for Everyone
by A verified travelerfrom florida

Posted Apr 15, 2015
Good for the price . The bad thing is that is no parking
3 out of 5
Recommended
for Everyone
by A verified travelerfrom San Juan, PR

In THE Center Of the colonial zone

Posted Apr 7, 2015
Pros: Location
Cons: Facilities and clean services
Location: Location is perfect. You will go to restaurants, museums, bars, shops...
Nice location and very close to colonial zone and the major historical places of the city. The room was good but needs more cleans.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom cagliari

hotel al centro della zona coloniale

Posted Mar 2, 2015
situato sul Conde , la strada pedonale che attraversa la zona coloniale, è vicinissimo a tutte le attrazioni. Vi sono sempre taxi disponibili, e nell'hotel c'è anche un ristorante a prezzi abbastanza contenuti. Unico neo il wi.fi non sempre accessibile, soprattutto in camera, e una sola postazione internet nella hall. Inoltre il salottino della hall è abbastanza limitato. Nell'insieme ci siamo trovati bene e abbiamo trascorso una bella vacanza.
5 out of 5
Recommended
for Families
by Yosellyfrom caracas

Muy complacida!!

Posted Feb 25, 2015 on Hotels
Perfecto todo! muy buena atencion,centrico,confortable. Altamente recomendable
2 out of 5
by A verified travelerfrom Miami

Not room ready when I arrived.

Posted Feb 25, 2015
Pros: Only the location.
Cons: everything
Location: Very good.
I have to wait for my room more than 1.5 hrs, in the lobby, and when they were ready it wasn't a double bed room, the only have a single room, so when I ask for discount for they simply ignored my demand.
2 out of 5
by A verified travelerfrom saint martin

très mauvais accueil par le personnel.

Posted Feb 24, 2015
Pros: Rien
Cons: Tout
Location: Le seul intérêt est la localisation à proximité des sites historiques, la rue piétonne assez bien sécurisée.
Très mauvais accueil par le personnel malgré un appel téléphonique au préalable pour ajout d'une personne et chambre avec baignoire. Non seulement il existe un réel problème de communication, notre parole est mise en doute. A trois reprises une régularisation de la deuxième personne était demandée alors que le règlement avait été effectué dès l arrivée. Sans l appui du la facture de régularisation montrée par mon ami, l accès lui était interdit en pleine nuit. Au bout d'une demi-heure de discussion l affaire était réglée sans excuses des fauteurs bien entendu. Pour un visiteur de quelques minutes nous avons été obligés de régler 20 euros. Nous n y avons pris qu un repas car la salière avait du tomber dans la ratatouille et le ragout de chèvre était caoutchouteux. Les pommes de terre au four n'étaient que des pommes de terre à l'eau. C'est le plus mauvais repas que nous ayons pris à santo domingo et malheureusement le plus cher. Bien entendu vu les prestations, personne ne nous a demandé si le séjour s'était bien passé.L hôtel Mercure de santo domingo est définitivement rayé de nos futurs choix.
4 out of 5
Recommended
for Families
by A verified travelerfrom las terrenas

use it every time

Posted Feb 15, 2015
Pros: it's convenient with very comfortable beds.
Cons: showerhead needs tightening up. a taxi is always a hassle, just because you come out of a hotel they jack the price up by at least 50%.
Location: feed the pigeons, ,explore the colonial zone
no problems, greeted by name on arrival, all as it should be.
4 out of 5
Recommended
for Couples
by Robertfrom Margate Fl

No title

Posted Feb 12, 2015 on Hotels
Besides the awful coñd shower all was good great food
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Cabarete

Feral dogs fighting all night on the El Conde

Posted Feb 7, 2015
Pros: Always clean rooms, good breakfast buffet and well trained desk staff.
Cons: See above note about disturbing dog & bar noise.
Location: Casa Reales museum is a must!
It is a shame to be in such a nice location and hotel and not be able to sleep because of packs of wild dogs fighting & barking each night all night long. The new DR noise ordinance has not stopped Onno bar from loud music all night too. So between the dogs & the bar noise it was impossible to get good nights sleep even with well done amenities. With the colonial zone renovations its a shame the wild dogs were not cleared away. Maybe Hotel Mercure can coordinate this improvement with the tourism minister since Danilo Medina has just approved extra funds for the renovations.