Ratings based on 491 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
86% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Wallingford, CT

No A/C = Smelly, Stuffy Room

Posted Jul 8, 2015
Pros: I liked that he allowed me to use the phone to make local calls, they have free wifi, they have a free computer, 24 taxi service available.
Cons: The doors to the room were with a very cheap lock. I didn't feel safe.
Location: The hotel was near stores and restaurants.
I came in around midnight, then arrived some suspicious characters in the lobby waiting to check in. One of them was a women with no luggage and a strange man with tattoos and a weird hairdo. After I checked in he gave me my room key, I went upstairs and my room had no a/c and hot air was blowing into an already steaming hot room. Then I went down again to ask for another room, he gave me another room. I went back upstairs the suspicious man was waiting down in the lobby and the women had gone upstairs to a room. When I went to my second room again no a/c working. Then I went down a third time to tell him I was leaving the hotel and where can I get a taxi. He told me to go to take a shower and go to bed and I would feel better, then he gave me another room key, he sent me to yet another room that was extremely smelly towards the back of the hotel and no a/c working again. I went down asked for a taxi and left the hotel by this time it was around 2AM. I took a taxi back to the airport. I took another taxi back to Hilton Hotel 500 Malecon. Excellent! This hotel is for locals and/or foreigners that know their way around this is NOT for tourists and/or first time visitors. During the day I think this hotel sounds like its safe but at night its scary!!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

very nice hotel in a great location

Posted Jun 15, 2015
Pros: staff, room, coffee, location, staff
Cons: it's a nice hotel in a beautiful country. if there are any improvements needed at this hotel, they did not have any effect on my vacation.
Location: things we did = eat, drink, party, sightsee, boca chica, plaza espana, juan dolio,
i stayed here for a week in may 2015 the room i booked was not available so i was given (with no hassle) a sweet for the week. Thank You Mercure staff. Everyone was really nice, my room was clean, comfortable and all around great. i did not eat in the restaurant so i can't comment on the food. center of Zona Colonial = great location.
4 out of 5
Recommended
for Couples
by Steven from Charlotte North Catolina

get away

Posted May 1, 2015 on Hotels
I have been there many times. Location is great
3 out of 5
Recommended
for Business Travelers
by Ricardo from Curitiba

médio, eu gosto do bairro Colonial.

Posted Apr 30, 2015 on Hotels
Houve alguns inconvenientes com a fechadura da porta e falta de apoio da recepção.
3 out of 5
Recommended
for Everyone
by A verified traveler from port-au-prince, haiti

The hotel is ok to stay overklighet

Posted Apr 28, 2015
Pros: Price and location , right in the middle of zona colonial
Coming from a week in casa de campo it is hard to appreciate this hotel , the bathroom is very small and toilet abt 2 feet from a wall.....
5 out of 5
Recommended
for Getaway With Friends
by Lorenzo from REYNOSA, TAM, MX

EXCELENTE UBICACION!!!

Posted Apr 15, 2015 on Hotels
NUESTRA ESTANCIA EN ESTE HOTEL FUE MUY AGRADABLE, SU EXCELENTE UBICACION FACILITA REALIZAR LOS RECORRIDOS TURISTICOS EN SANTO DOMINGO. EL HOTEL CUENTA CON INSTALACIONES MUY COMODAS Y EL PERSONAL BRINDA UN SERVICIO MUY CORDIAL.
4 out of 5
Recommended
for Everyone
by A verified traveler from florida

Posted Apr 15, 2015
Good for the price . The bad thing is that is no parking
3 out of 5
Recommended
for Everyone
by A verified traveler from San Juan, PR

In THE Center Of the colonial zone

Posted Apr 7, 2015
Pros: Location
Cons: Facilities and clean services
Location: Location is perfect. You will go to restaurants, museums, bars, shops...
Nice location and very close to colonial zone and the major historical places of the city. The room was good but needs more cleans.
4 out of 5
Recommended
for Couples
by don trempel from chile

buena ubicacion

Posted Mar 18, 2015 on Hotels
excelente ubicacion del hotel... no necesitas tomar tour para recorrer la zona colonial... lo negativo es que la habitacion es pequeña.... quizas para 1 persona esta bien.
3 out of 5
Recommended
for Personal Event
by anthony from Georgia

Good location

Posted Mar 4, 2015 on Hotels
Room had odor of mildew and no working Internet in rooms, only wifi was available in lobby