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Reviews of Mystique, a Luxury Collection Hotel, Santorini

5 out of 5
Mystique, a Luxury Collection Hotel, Santorini
Oia, Santorini, Santorini Island

Reviews

9.4

Exceptional

Rating 10 - Excellent. 65 out of 87 reviews" "
Rating 8 - Good. 18 out of 87 reviews" "
Rating 6 - Okay. 3 out of 87 reviews" "
Rating 4 - Poor. 1 out of 87 reviews" "
Rating 2 - Terrible. 0 out of 87 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Sophie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for a mother-daughter trip. This hotel delivers what you would expect from a five star property, no more and no less, with the emphasis on “no more”. I was very satisfied with my experience but not blown away. Staff was extremely helpful and responsive. I valet ‘ed my car and they were always on time to bring it, showed up right on time to take our luggage to the car on the day of departure etc. Their Concierge was extremely helpful with bookings and reservations. Room photos accurately represent what you get. Not mentioned in the description anywhere is that their idea of “central air” is setting the temperature at 69F and not letting you adjust it. Which was perfectly fine with me but my mother found it a bit too chilly. The hot tubs also have to be operated by the hotel staff. They are gigantic and personally I found no use for a hot tub given how hot it was outside. As many have mentioned, there are steps. You are in Santorini; of course there are steps. There are 75 steps between the pool and the street level, I counted. The steps are uneven, cobblestoned, many sloping downhill, and have no railing. Strongly suggest against wearing wedge heels on them. What really took the bloom of the rose though was the fact that these guys did not give me Marriott points for this very expensive stay despite being a Marriott property. Had I known this would be the case, I would have booked elsewhere, and that’s what I will do in the future.

8/10 Good

Victoria

Traveled with partner
Liked: Cleanliness, staff & service
The concierge service was outstanding. They helped me book transfers, a car rental, and 2 wonderful excursions. They were very attentive and always reachable for whenever I needed help. The views are as breathtaking as you can imagine and the location was excellent. The reason why I gave the property condition 3 stars is because of the stairs. The reception team should really be upfront with each guest at time of booking that this place is not suitable for anyone with any body pain or weakness. I am early 40’s and work out on the elliptical for an hour a day, but walking 107 misshapen, steep, and downward sloping stairs was even rough for me. Some rooms were even farther than 107 stairs (one way). I felt so bad for my boyfriend who has ankle issues, and for the elderly couples I saw trying to get to their rooms with sad, fearful, exhausted expressions. There are also no handrails! This is a very dangerous place for those individuals to stay. The signage is insufficient for finding your room or your way out, and they don’t have any maps. Travelers be warned.
Stayed 3 nights in Jun 2023

10/10 Excellent

kelvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
We really enjoyed our stay. The views each morning over the bay from our room or breakfast or the pool were fantastic. The room was large and comfortable. Breakfast and lunch were very good with a huge choice including many healthy options. We had dinner in the Lure restaurant which had an interesting menu and offered wine pairings. The staff were attentive and friendly. The concierge team helped us organise our trip and nothing was too much trouble. One note to mention that there are MANY steps between the hotel and the road above. Certainly tests your fitness!
From Lure restaurant over caldera
Coastal view
Hotel
Stayed 5 nights in Aug 2022

8/10 Good

Marcella, Orland Park

Traveled with partner
Liked: Staff & service
The views from the property are beautiful. The staff is excellent. The food at Lure restaurant is delicious. Breakfast is very good. The resort itself needs updating. The outdoor and indoor furniture are discolored and tired looking. The white bath towels need to be replaced, they are dingy and look dirty.
Stayed 5 nights in Jul 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful
beautiful location. beautiful rooms but it’s a hike up and down the cliff so stay here only if fit and healthy
Stayed 3 nights in Jun 2021

10/10 Excellent

Jason

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Santorini Sojourn
The front office team and Concierge at Mystique could not have been more helpful during our entire stay!! They organised everything - amazing restaurant reservations and assisted with our boat charter. Mystique's breakfast service is amazing - the Greek coffee is the best start to the day (either hot or iced) and the food brilliant. I could not recommend this hotel more highly, best four nights away in a long time. We had the 2 bedroom all sense suite and couldn't have been happier. Special thanks to Olga on the front desk who was brilliant - we will definitely be back!
Stayed 4 nights in Aug 2020

8/10 Good

Verified traveler

Stayed 1 night in Aug 2020

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodations were excellent with an excellent view. Service was very good - Rafael at the front desk went out of his way to make sure our excursions were well coordinated and all transfers were taken care of. Just be ready for the long flight of cobblestone steps to get down and back up to street level from the hotel!
Stayed 5 nights in Sep 2019
Response from Evangelos on Sep 24, 2019
Dear Jim, We would like to sincerely thank you for taking the time to write about your experience at Mystique, a Luxury Collection Hotel. It is our great pleasure to read that you enjoyed your accommodation and the breath-taking views from our property. We are also happy to hear that you were satisfied with service provided by our friendly and professional associates. Rafael and the rest of the team would like to thank you for your kind words! We are all looking forward to welcome you again on your next trip to Santorini! Warm Regards, Evangelos Dimos Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019
Response from Evangelos on Aug 28, 2019
Dear Guest, Thank you for your review we wish we had more details on your stay while on premises so we could make it a memorable one. Evangelos Dimos Hotel Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mystique is an amazing place!!! The rooms, view, breakfast and staff are all unbelievable. I would definitely come back for a romantic getaway.
Stayed 2 nights in Jul 2019
Response from Evangelos Dimos on Jul 17, 2019
Dear guest Thank you for reviewing your positive experience with us. It is wonderful to read that you enjoyed the room the breakfast we are very happy that everything was to your satisfaction! Offering exceptional services to each and every guest is our main goal and we are excited to hear that this was the case with you. We are looking forward to welcoming you again whenever your travels bring you back to Santorini! Warm Regards, Evangelos Dimos Hotel Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and quiet scenery. The staff was amazing except a little issue with housekeeping. She kept throwing away my daughters eye lash extensions! We complained and she still did it! Silly
Stayed 3 nights in Jun 2019
Response from Evangelos on Jul 2, 2019
Dear Guest, Thank you for your review and your positive comments for our staff. In regards to the eye lash extensions we have already taken measures to avoid similar issues in future. Looking forward to welcome you again whenever your travels bring you back to Santorini! Evangelos Dimos Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful 4-Night Stay
Location is perfect- short walk to Oia and the staff could not have been more friendly or welcoming! Property could use a little love - paint for furniture, updated pool loungers, but overall would highly recommend. Loved our stay in Santorini!
Stayed 4 nights in Oct 2018
Response from The Mystique Team on Nov 7, 2018
Thank you very much for sharing your experience on Mystique, a Luxury Collection Resort with us. It is wonderful to read that you loved all aspects of our beautiful property. It was a pleasure to have you with us and I look forward to welcoming you back. Kind regards.

10/10 Excellent

Bill, CT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, excellent views. Spacious room and bath.
Stayed 2 nights in Oct 2018
Response from The Mystique Team on Nov 7, 2018
Thank you very much for sharing your experience on Mystique, a Luxury Collection Resort with us. It is wonderful to read that you loved all aspects of our beautiful property. It was a pleasure to have you with us and I look forward to welcoming you back. Kind regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2018
Response from Vedema Team on Sep 18, 2018
Thank you very much for sharing your experience with us. It is wonderful to read that you liked all aspects of our beautiful property. It was a pleasure to have you with us and I look forward to welcoming you back. Kind regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was a truly awesome experience, great location, great staff
Stayed 3 nights in Aug 2018
Response from Vedema Team on Sep 18, 2018
Thank you very much for sharing your experience on Vedema, a Luxury Collection Resort with us. It is wonderful to read that you loved all aspects of our beautiful property. It was a pleasure to have you with us and I look forward to welcoming you back. Kind regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing was perfect. The location was good staff were friendly
Stayed 3 nights in Aug 2018
Response from Vedema Team on Sep 18, 2018
Thank you very much for sharing your experience on Vedema, a Luxury Collection Resort with us. It is wonderful to read that you loved all aspects of our beautiful property. It was a pleasure to have you with us and I look forward to welcoming you back. Kind regards.

8/10 Good

E, Malibu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Serg, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from The Mystique Team on Nov 7, 2018
Thank you very much for sharing your experience with us. It is wonderful to read that you liked all aspects of our beautiful property. It was a pleasure to have you with us and I look forward to welcoming you back. Kind regards.

10/10 Excellent

John , Connecticut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and staff were top notch.
Short and sweet, this was one of the best hotels i have very stayed at. The staff was incredible. The hotel was beautiful. The island was amazing.
Stayed 7 nights in Oct 2017
Response from The Mystique Team on Nov 7, 2018
Thank you very much for sharing your experience with us. It is wonderful to read that you liked all aspects of our beautiful property. It was a pleasure to have you with us and I look forward to welcoming you back. Kind regards.

8/10 Good

Lisa, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santorini Vacation
Recently my husband and I spent a week at the Mystique, in Santorini, Greece. The hotel is excellent, and we thoroughly enjoyed our stay. We only had one snafu and that was on the day we were checking out. There was a mixup on late checkout, etc., (as we had a late flight out); however, the hotel remedied this by allowing us another room in the hotel, until it was time to leave for the airport. The island itself is gorgeous and if we were coming back, I'd stay at this hotel again.
Stayed 6 nights in Oct 2017

10/10 Excellent

Richard, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel and staff in a great location
The hotel is in a great location on the island, just a few minute walk from the centre of Oia. The staff at this hotel are very attentive to your every need with nothing too much trouble. The breakfast was amazing with a great view. The infinity pool had great views, and we enjoyed having our own sun loungers on our balcony. There is plenty of steps but this didn't matter when you have fantastic unobstructed views.
Stayed 5 nights in Oct 2017

10/10 Excellent

KO, Houston, Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with excellent breakfast
Hotel is a 3 minutes walk from the pedestrian walkway in Oia which keeps it out of the tourists' prying eyes. There are a lot of steps to get to your room but the view is absolutely worth it. The hotel is beautiful and the staff makes the stay even more special. From the porters, reception staff to the general manager, everyone goes out of their way to accommodate whatever requests you may have. They even called the hotel in our next destination Mykonos to arrange transfer from the port and packed us breakfast for the departing day. The breakfast is excellent and has a nice variety.
Stayed 4 nights in Oct 2017

8/10 Good

patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2017
Dear Patrick, Thank you for your comment. Best regards, Emmanuel Niotakis Hotel Operations Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location on the island
Amazing, couldn't do enough for you.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marvellous Mystique!
We stayed 6 nights at the Mystique and loved it! Fantastic hotel is an excellent location within a short walk of beautiful Oía. The views of the Caldera are amazing from the hotels position on the cliffside, the restaurants were both great and the staff were friendly and helpful. Would highly recommend.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mystique is magical
Two nights at Mystique was a splurge for us. But there are no regrets. From being picked up at the port and shuttled to the property and being greeted with incredible warmth by Eleni, to swims in the pool, breakfast on the terrace, and staring out at night at the Aegean lit by stars and moonlight, it was a magical time that we won't forget soon. Also, their restaurant and excursion recommendations are top notch.

10/10 Excellent

Bernard, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical place for its view
The hotel view is out of this world. The staffs were very accommodating for any requests and goes above and beyond to satisfy guests need. The waiting staff at the restaurant are very nice and the food are amazing although little expensive but compensates in quality. Choose this hotel and you will get your money worth.
Hotel view to the sea

10/10 Excellent

Alden, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Colleen, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking views, Unbelievable service
This was the most beautiful hotel with the best views. The rooms were great and spacious. We asked for coffee to go when we were leaving the restaurant and it was delivered back to the room before we got there. Amazing. Wifi is a bit spotty and you need to be able to walk up and down many stairs. Well worth the exercise.

10/10 Excellent

Helen, T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of stairs up down and around
But that's because you're staying on the side of a beautiful cliff. Well worth it, but not for the those unable to climb.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place even better view... not cheap
Great location and great views!! Highly recommend
Response from The Mystique Team on Nov 7, 2018
Thank you very much for sharing your experience with us. It is wonderful to read that you liked all aspects of our beautiful property. It was a pleasure to have you with us and I look forward to welcoming you back. Kind regards.

10/10 Excellent

Jeremy, Hope valley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute paradise!!!
Six friends going to celebrate a 50th birthday. We were greeted as soon as we left the airport with a ice cool bottle of water and air conditioned mini bus, arriving at the beautiful hotel with stunning scenery, we were shown to the reception whilst our bags were delivered to our rooms. Check in was quick, easy and friendly. Our rooms were beautiful, exactly like the photos, you wanted for nothing. Bar and restaurant staff extremely polite, always willing to help and very knowledgeable when I asked about the area. We ate in the evening at the restaurant, 7 course taster menu, was beautifully presented and extremely tasty, breakfast- the choice was immense, you could order as much as you like. Walked into olia which is a must. In previous reviews it mentions the steep steps, yes they are steep, what do you expect when the hotel is built into a cliff, it never caused us a problem even after a bottle or two of the delicious wine and spirits. If you want this sort of scenery and to celebrate a special occasion then this is the place to visit. Big thank you to ALL the staff.

10/10 Excellent

Stephen, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend.Worth every cent.Cant say enough.
Overall the Mystique hotel was worth every cent; great hotel, great staff. The conceirge (Dimitra-Rena) was very helpful and attentive from the very first email to help organise my proposal to my girlfriend. It went off without a hitch, including last minute changes. There were other pleasant surprises when we arrived - free shuttle from the airport, full included al-a-carte breakfast daily, bottles of water included, daily fruit platters included, welcome bottle of local wine. The location is perfect, just shy of the arcade/mall section of Oia - close to the action however not right in the public eye of passers by. All staff are very friendly and knowledgeable of all things Santorini. This place is magic, we will return one day.

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous views...but caution on stairs
Beautiful breath-taking views and excellent staff! Property was very difficult to navigate due to being on side of hill with tons of stairs...many uneven. Fell once and had many other close calls. Would not recommend to anyone with knee, back or hip issues or with small children. If you can handle the stairs, well worth the visit!

10/10 Excellent

Nguyen N.

Liked: Cleanliness, staff & service, room comfort
Fantastic stay at Mystique
Luxury hotel, comfortable room and bed, awesome service, delicious food, view to die for, what else one can ask for? We had a enjoyable and memorable stay at Mystique. Would love to stay here again on our next visit to Santorini!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Daniel, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
A gorgeous property with breathtaking views which I'd definitely recommend. The staff compliment the location by being very helpful and friendly without being "OTT". Once you've done the short walk into town you realise that the location of the property, just outside Oia, is an added bonus, providing a greater degree of privacy than others are afforded.

10/10 Excellent

Harvinder, Bakersfield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money.....book it
wonderful hotell , very nice staff, well worth the money - if u have bad knee or hard times with stairs then dont book this hotell

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
vacation
Beautiful views, great food, lots and lots of steps!

10/10 Excellent

Siva, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with a view!
Our stay at the Mystique was wonderful, our room had a little loft that lead to a balcony and beautiful views. The staff were helpful and accommodating.As it was only a few weeks since they opened for the season, there were a few teething issues but all were sorted. Lovely Greek breakfast options, the Greek pancakes is a must try! The views are just amazing and its only a short walk to Oia square with all the tourist attractions. We loved it and can't wait to go back. Thank you to all the wonderful staff at Mystique who made our stay special.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mark, South Wales, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only a short break but well worth it !
Great stay at a stunning location. The staff were fantastic and the views are superb as you would expect. Be careful of the steps if you have restricted mobility - They are not easy but the brochures make that clear as you are on the side of a mountain ! Intermittent wifi so don't rely on that if you need to conduct business or remain in constant touch.. Our room was comfortable and serviced daily. Relaxing, peaceful and a wonderful experience overall

6/10 Okay

jonnyjames, au

Liked: Staff & service
Disliked: Property conditions & facilities
Bad smell no gym but great food and excellent staf
Nice hotel however no gym on premises is inexcusable. The response that the stairs are enough is both insulting and covers the issue of the large staircase of cobble stones a nightmare for any elderly or persons with leg injuries. Staff were terrific and food standard was high but the need for better fitness facilities is the biggest concern. Also the smell from pluming maybe sulphur however this was not an issue at another hotel.
Response from Dragana Kakouratou on Feb 14, 2015
Dear Valued guest, First of all let us thank you for choosing the Mystique, a Luxury Collection Hotel for your stay in Santorini as well as for the time dedicated to write a review. All of us here at the Mystique are dedicated to providing our guests a memorable experience and your words of praise for our team will further stimulate us to maintain the excellent level of customer service. Regarding the gym facilities, hotel has 8 suites with gym incorporated into suite structure and for all guests occupying other suite types and with wish to exercise we are kindly providing such a service at our sister property. Being located at the village of Oia which is built along the volcanic cliff, many steps are required in order for hotels to be approached from the main road and at the same time preserve tradition and architecture of surrounding. We understand that steps may be a challenge for elderly persons however, steps in Mystique are built and renovated with the utmost technical attention to provide safety and comfort for our guests. Dear Valued Guest, thank you once again for staying with us and we hope we will be having a chance to hosting you again, hopefully in near future. Kind regards,

10/10 Excellent

Diane, S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning , accommodating, clean
Relaxed atmosphere. Helpful staff gave guidance so we could explore the island to enjoy the views and restaurants.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location with Wonderful Views
Arrival at hotel was very easy with the hotel transfer shuttle. Staff were very welcoming and friendly. Rooms and atmosphere were lovely and views and location spectacular. Unfortunately the food (other than breakfast) was disappointing but overall we had a lovely weekend.

10/10 Excellent

Ben, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing honeymoon
Mystique provided a perfect honeymoon venue, well beyond our expectation. The level of service is unparalleled, and the attention to detail of the staff makes this hotel truly one of a kind. Would love to go back in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Amazing location, such a beautiful place, can't wait to return!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious hotel in beautiful Oia
Extremely welcoming hotel, with a breathtaking view. We were in the Vibrant Suite, which was spacious and comfortable, with our own private patio. One of the strongest points of the hotel is the staff. They were wonderfully attentive and helpful through the entire stay.