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Reviews of Santorini Palace

4 out of 5
Santorini Palace
Fira town, Santorini, Santorini Island

Reviews

8.8

Excellent

Rating 10 - Excellent. 369 out of 644 reviews" "
Rating 8 - Good. 197 out of 644 reviews" "
Rating 6 - Okay. 52 out of 644 reviews" "
Rating 4 - Poor. 15 out of 644 reviews" "
Rating 2 - Terrible. 11 out of 644 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. No heated pool though : (
Stayed 3 nights in Apr 2024

10/10 Excellent

MONICA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place and gorgeous facilities. Food was amazing.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ruijia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was definitely the best. The staff were very friendly. The hotel was very big, the staff helped us with our suitcase. Breakfast was good too.
Stayed 3 nights in Apr 2024

10/10 Excellent

ava

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Lana

Stayed 1 night in Oct 2023

10/10 Excellent

YE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Krystal

Traveled with group
Liked: Cleanliness, staff & service
Would stay again.
Stayed 3 nights in Oct 2023

10/10 Excellent

Camilla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great! It faces the east side of the island where we could see the ocean and sunrise. It is close to all shops in Fira. It is accessible from the main road which made it is easier to get in and out with our rental car. The staff was incredibly helpful and friendly. The breakfast buffet was good too. We didn't use the pool but it's probably really nice in the summer. We certainly recommend this hotel.
Stayed 3 nights in Oct 2023

8/10 Good

Lily, Concord

Stayed 2 nights in Sep 2023

10/10 Excellent

Diane, Villa Rica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the santorini palace. Hotel was beautiful although a bit like a maze. Breakfast was brilliant. Staff were very friendly and accommodating. Would highly recommend to anyone visiting there
Stayed 2 nights in Sep 2023

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A truly exceptional Hotel highly recommended hope to return very soon. In the perfect location walkable to town, buses n taxis
Stayed 5 nights in Sep 2023

10/10 Excellent

Balkar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot to walk and park your vehicle at. Fira is a 5 minute walk and it was clean, safe, staff was friendly.
Stayed 5 nights in Sep 2023

10/10 Excellent

raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We greView room which was gorgeous. The room was beautiful spotless clean and a really good size. The grounds of the hotel & pool are extremely clean. 10 minute walk to Fira & a 3 min walk to firostefini which had some lovely restaurants and amazing sunset view. Only negative about the hotel very noisy at 7am people banging doors & speaking very loudly outside the door. Also the pool bar won’t serve you fries on their own you must purchase a sandwich to get fries which made no sense.
Stayed 5 nights in Aug 2023

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 4 nights in Aug 2023

10/10 Excellent

Angela

Stayed 2 nights in Aug 2023

10/10 Excellent

Jackie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
12 nights of fabulousness in Santorini palace
We had the most amazing time in this beautiful hotel from start to finish , perfect location for everything ? Amazing views and the best sunsets . Room was clean and cleaned every day , we stayed 12 nights and we haven’t a bad word to say about this hotel all staff were lovely and made us feel very comfortable . Thank you for a great stay .
Stayed 12 nights in Aug 2023

10/10 Excellent

Dania

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff members were very helpful and attentive of any needs we had. The location is perfect and gorgeous! There are many restaurants walking distance. Definitely recommend this hotel!
Stayed 3 nights in Aug 2023

10/10 Excellent

Joann

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service at this hotel is amazing! Front desk staff is very accommodating and answer any questions you have!
Stayed 6 nights in Aug 2023

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the area, love the hotel! The staff is so sweet and kind too, we will be back!
Stayed 4 nights in Aug 2023

2/10 Terrible

Vernette

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms smelled. Things were falling apart. Itching bedding. The vest thing was the breakfast.
Stayed 2 nights in Aug 2023
Response from on behalf of Santorini Palace Hotel on Aug 22, 2023
Thank you for taking the time to share your concerns. We feel sorry to hear that our hotel did not meet your expectations. During your stay you have visited our breakfast area with our manager where you had more than 3 options for eggs but you insisted on a personalized omelette which is not part of our service as we are a 4 star hotel whith no such options. We understand that breakfast is a crucial part of your stay, and we regret that we fell short of meeting your expectations. For the rest comments please know that your concerns have been taken seriously, and we have already initiated a thorough investigation into the issues you raised.

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with a gorgeous swimming pool. They very kindly upgraded our room and also gifted a bottle of champagne as it was my birthday. Staff were terrific too, especially the Reception guy.
Stayed 3 nights in Aug 2023

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! Very clean and everyone was extremely helpful
Stayed 3 nights in Aug 2023

10/10 Excellent

Anthony

Stayed 3 nights in Aug 2023

8/10 Good

Xiping

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Celso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Eamonn

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Great location, nice hotel, comfortable and spacious rooms. However, the pool was dirty. It stained my daughter swimsuit (yellow stains!!!) the service was average (waiters seem not to collect empty dishes), towels for the pool are old and not in great conditions. Breakfast buffet average
Stayed 7 nights in Jul 2023

8/10 Good

Tracey

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

8/10 Good

Katherine, Brecksville

Liked: Cleanliness, staff & service, property conditions & facilities
Place is beautiful! Love the convenience-so close to everything. Only criticism is hard hard beds and pillows!!
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

barry, santa monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my 4 night stay at the Santorini Palace. Great property, nice pool area, not over crowded, close walk to shops and restaurants and most of all a very helpful staff! I would stay there again.
Stayed 4 nights in Jul 2023

10/10 Excellent

Carlos, Miami

Stayed 2 nights in Jul 2023

10/10 Excellent

Natasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an wonderful stay at Santorini Palace. The staff was very helpful and accommodating! The rooms were pretty and very clean and comfortable. The area itself is quiet, but it is a short walk to shops and restaurants so for us it was the perfect balance. Right across there is a lookout that offers a gorgeous view of sunset, away from the crowds! Will definitely stay here again if we return to Santorini!
Stayed 2 nights in Jul 2023

8/10 Good

Carl, Forster

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 7 nights in Jul 2023

10/10 Excellent

Lucy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close and walkable to many different restaurants, shopping and attractions. The staff at the hotel are also super friendly and helpful!
Stayed 4 nights in Jul 2023

8/10 Good

Remy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 4 nights in Jul 2023

10/10 Excellent

Kateryna, Staten island

Traveled with family
Liked: Property conditions & facilities
We liked everything about the hotel. Concierge Christos was very helpful recommending us best places to visit and where to eat. Maria at the front desk-lovely and friendly And Luciano who helped us with the luggage. Rest of the staff were as great! Great location-in the middle of everything and easy to access
Stayed 3 nights in Jul 2023

10/10 Excellent

Mimi

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We were so impressed by the Santorini Palace. The staff was very friendly and welcoming. The amenities and service they provided was outstanding. We loved the outdoor pool and breakfast buffet. Parking was easy and the location was great. Lots of places to dine. We will be back. Thank you for such a wonderful time!
Stayed 1 night in Jul 2023

10/10 Excellent

Peter

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Santorini Palace was an absolutely amazing experience made even better by the hotel’s incredible staff, especially Christo at the desk who took the time to ensure our stay was perfect. There was never a concern about amenities or transportation, and most everybody at the hotel (and across Santorini) spoke and understood English. The room was upgraded at no charge, making our stay even more memorable. The hotel sits atop a hill so from our room we got an incredible view of the surrounding area and coastline — there’s nothing more romantic than a Santorini sunset. Thank you to Christo and the entire crew at Santorini Palace for making this trip so spectacular! We will definitely be making Santorini Palace our place to be going forward.
Stayed 2 nights in Jul 2023

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay Staff is wonderful and kind. Close to many things within walking distance
Stayed 6 nights in Jul 2023

10/10 Excellent

Ragini

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, unique architecture, scenic location, helpful staff. Elegant place. Too many steps to the rooms. It was like a maze without proper arrows/ signs. Definitely not meant for the person who is not fit to walk up and down several times a day.
Stayed 2 nights in Jul 2023

10/10 Excellent

Adrian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Santorini Palace is beautiful and the moment you step into the hotel you feel super relaxed. The pools and facilities are also very nice! The staff are super friendly and helpful, especially Maria! She helped us make several dinner reservations by the caldera and arrange transport to the ferry port and the airport. We were also offered a free upgrade from a standard room to a deluxe room with sea view and private pool. We had an amazing stay here and would gladly come again!
Stayed 3 nights in Jul 2023

10/10 Excellent

Jan

Traveled with group
👍
Stayed 3 nights in Jul 2023

10/10 Excellent

Canice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was very comfortable. It’s conveniently located and has everything we needed. The staff were very helpful
Stayed 2 nights in Jul 2023

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, staff very gelpful and pleasant. Breakfast options amazing.
Stayed 2 nights in Jul 2023

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, friendly staff with clean rooms and amazing swimming pool.
Stayed 3 nights in Jul 2023

10/10 Excellent

YUEN MAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel design is very beautiful and the room are very spacious, staffs are friendly, and there are nice restaurants surrounding
Stayed 2 nights in Jun 2023

10/10 Excellent

Mona

Stayed 4 nights in Jun 2023

4/10 Poor

Vince

Disliked: Room comfort
Santorini Palace could improve with changes..
It’s a convenient hotel in Fira for location. But, a terrible smell from the rooms ( the drains) , terrible hard pillows, no breakfast service example: utensils, coffee nothing brought to table.. Wake up call was late..
Stayed 2 nights in Jun 2023

8/10 Good

Andrei

Liked: Cleanliness
Stayed 4 nights in Jun 2023