Deluxe Room, 1 King Bed, Smoking, Ocean View | View from room
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Reviews of Four Points by Sheraton Hainan, Sanya

4 out of 5
Four Points by Sheraton Hainan, Sanya
No. 78 Sanya Bay Road, Sanya, Hainan

Reviews

8.2

Very Good

Rating 10 - Excellent. 34 out of 90 reviews" "
Rating 8 - Good. 36 out of 90 reviews" "
Rating 6 - Okay. 14 out of 90 reviews" "
Rating 4 - Poor. 3 out of 90 reviews" "
Rating 2 - Terrible. 3 out of 90 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, good location, need more chairs in pool area. Had a great ocean front view, but no chairs to sit on the balcony.
Stayed 4 nights in Apr 2024

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service
Good location and staff. Definitely need more seating around the pool area. Also, need a no smoking floor!! Too many people smoking and making the air unacceptable
Stayed 6 nights in Apr 2024

6/10 Okay

Felix

Liked: Cleanliness, staff & service
Property was good value for the money. Area was quite walkable and convenient. Only drawback for us was the long waits for hotel food when at the top floor lounge.
Stayed 4 nights in Jan 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, helpful staff
We appreciated the receptionist offering a late checkout due to our very late arrival. It was a great help! The room was comfortable. Breakfast was good but very busy.
Stayed 1 night in Aug 2023

2/10 Terrible

Anis

Disliked: Staff & service, property conditions & facilities, room comfort
never again this hotel in beautiful sanya
room very old style of hotel and room not sound like sheraton style smelling , mattress was hard like you go to old chinese hotel brand , also get bad experience the reception manager tell me all hospital get test covid in 5 hours i ask him double check he said hospital next hotel just 400m walk can do i went there and i made test my flight was at 11:25pm until 8 pm no result in the app i went to hospital to learn this one is military hospital has old system only paper version can give was ready only at 9:30 i had to run to airport to catch up my flight
Stayed 3 nights in Dec 2021

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Worth the price I guess.
Awesome view, great room space, breakfast was reasonably good though roasted tomato's and mushrooms would have helped. Coffee was ordinary, no barrister coffee. Some of the furniture is beginning to get old. Needs a little touch up of paint here and there but not too bad. Rare to find someone who could speak English which made using the services much harder. Staff were very kind and willing to try and help. Sanya bay is not for swimming and the noise from all the dance parties on the beach every night and some mornings was annoying.
Stayed 7 nights in Dec 2021

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
This place is a pretty good value for the money. The hotel is on the older side but well maintained. The rooms are spacious, clean and comfortable. The breakfast features a good variety and decent quality. The pool is on the smaller side but nice and features a good amount of of seating options. The spa on floor b 1 is a fantastic value. The locating is also pretty good - right across the street from the beach and close to a lot of restaurants / shopping. Overall, it's definitely not the greatest hotel in Sanya but a solid choice for the price.
Stayed 3 nights in Dec 2021

10/10 Excellent

Martin

Liked: Cleanliness, property conditions & facilities, room comfort
Room was nice and clean, hotel is right across the beach
Stayed 3 nights in Aug 2021

4/10 Poor

Mi

Disliked: Property conditions & facilities, room comfort
Outdated hotel, badly needing renovation
The condition was totally unacceptable as an even 3 star hotel. No power charge beside the bed, closet door doesn't close.
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveler

Stayed 3 nights in Aug 2020

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service
Awful check in experience
From arriving at the hotel to being settled in our room was at least an hour and a half. I’ve lived in China for 3 years and check in can be a bit slow since they have to do lots of checks but this was a whole new level. When we arrived we were directed to a a receptionist who did the usual taking of passports scanning, we were then asked for when we had landed China, which city flight numbers (these went back 4 months) which has never happened before, after all this she started talking to a colleague for about 15 minutes as something wasn’t right but nothing was communicated, I was then asked to show the booking which I did and after all this they told me they couldn’t find it so we were asked to sit down and wait while they made some calls. After 20 minutes we were told by a different person,Carlton, he’d found it (the issue apparently being that they’d been looking for hotels.com who had in turn booked through expedia( never had this issue it should just come up with a name)) we were then asked to go through the whole passport checking procedure again, we told him we’d already done this even directing him to the colleague who had done this at which point he shouted “it’s government policy” he then continued to be very short and rude with us for the rest of the check in process which was another 20 minutes or so, when we did get to a room it was a small dirty end room and we asked to change luckily the person we asked was more helpful.
Stayed 5 nights in Jul 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The frint desk very friendly and helpful. Will come back again 😆 😆 😆
Stayed 3 nights in Nov 2019

10/10 Excellent

denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Sanya Hotel
The Staff was perfect. I read the other reviews about language issues...We had none of that. We did not do the "Breakfast Buffet"...it was not a good value for us. But the room and bed were SUPER. The view from the room....awesome.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel with Spacious room and huge bath room. Swimming pool is small tho. Good selection for breakfast but mostly Chinese cuisine. Good location, around 11RMB taxi to walking street. Need to strengthen staff training, had feedback this to the hotel manager.
Stayed 2 nights in Mar 2019

10/10 Excellent

Hwa Hon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

truman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel nice location friendly staff
I already mentioned in previous review. I extended 2 times my stay Happy , good location , sea view Just need upgrade
Stayed 2 nights in Mar 2019

10/10 Excellent

truman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location right facing the beach , if looking for seaview , this is the one . Therefore we finally extended few days. Another reason the Manager Yao Yao very helpful n extended warmest welcome n assistance 地点是三亚中心，無敌海景房，还要一提是 名姚姚的经理 服务态度很好 亲切，十分感谢
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sanya with Andy
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Friendly reception and local tour service. Walls in room need cleaning. I suggest some minor renovation to refresh the rooms. Excellent location as base for tourists who plan to visit local attractions.
Stayed 2 nights in Dec 2018

4/10 Poor

Verified traveler

Stayed 4 nights in Nov 2018

2/10 Terrible

Atte

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst one night stay
A one night stay was terrible. I asked for a non-smoking room and they gave me another room. In the second room there was also a clear stench of cigarettes. The best part was that the previous guest had left a cigarette butt in the shower and no one had cleaned it!! In addition to the smoke smell, the room seemed like there was mold and two nights later after leaving the hotel I still have a cough and stuffed nose. The worst hotel experience in a very long time. While checking out the staff said that we don't actually have non-smoking floors because of the domestic guests that smoke where they please. Unbelievable for an international hotel chain to have such a policy.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service at the reception. We were given a free upgrade to sea view room. Thanks. Room was very clean. Good spread of Western and Asian food at breakfast.
Stayed 1 night in Nov 2018

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cancelled reservations
Our reservation was canceled despite advance notice that our flight going into Sanya was delayed due to weather the staff couldn’t find my reservation and said it was canceled and they had to rebook me for one night there was a lot of waiting at the lobby for at least 30 minutes and I was not very happy about it. Other than dad know what I was beautiful we have a beach view
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Nov 2018

8/10 Good

Verified traveler

Stayed 3 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

SOON LEONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great hotel, good staff, comfortable stay. Location may be a little far from town center.
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
Not what I expect from Sheraton
Service was poor. Couldn’t book a taxi from the hotel, menu’s were missing, pool was closed on a Monday, the fridge was broken, loads of lights were out in the corridors, the room wasn’t cleaned until late in the afternoon.
Stayed 3 nights in Jun 2018

10/10 Excellent

Evin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent Sanya Bay coastline!
Great location at Sanya Bay, bus-stop is just located in front of the hotel very convenient. Magnificent view from the rooftop lounge! Highly recommended
Stayed 2 nights in May 2018

6/10 Okay

Kok Chow

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First visit to Sanya
FourPoints by Sheraton. I am surprise to experience the poor condition of a 4-star reputed hotel is not keeping cleanliness and maintainance of hotel room. Dirty day curtain and sofa cover with lots of brownies stained. Room smell of cigarette smoke even stated as non smoking room. Looking down from 20th floor indeed exterior wall of this building require fresh new layer of paint.

6/10 Okay

Jackie, Orange County, California

Liked: Cleanliness, staff & service
Good location for transportation...
1. Wonderful staff: very friendly, helpful and always willing to help - especially John (a young guy on 2nd floor - helping you with luggage). 2. Location: very convenience with buses. You can take bus #8 to Dadong Hai (beach) for 2 RMB, bus #25 to Yalong Bay for 7 RMB or bus #15 to Guanyin of Nanshan for 10 RMB. If you cross the street from the hotel you will see the Sanya Beach. This beach is where the local people go - there are singing and dancing performances happen all day long. To me Yalong Bay is the prettiest. 3. The room and hotel overall is ok.
Stayed 7 nights in Jan 2018

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Delay in getting room and stupid toilet blinds
Well our check in was significantly delayed even when we already arrived later than the check in time. The toilet blinds are also utterly useless and stupid, whoever ordered those dumb blinds need their head checked. While you can barely see inside the toilet when there is daylight, you can see everything inside the toilet at night. Who wants to see someone else take a dump?
Stayed 3 nights in Dec 2017

6/10 Okay

Verified traveler

6/10 Okay

Robert

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Not a 5 star hotel
Hotel is a bit dated. Renovation has been haphazard. Upkeep has not been adequately maintained and there is a general feeling of neglect here. First room we had smelled bad...we had to change rooms. I would rate this hotel 3.5 at most.

8/10 Good

Zhong Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were not given the ocean view room, they asked us to pay more.

8/10 Good

JOHNNY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel smells bad
Overall the stay was good. The hotel is great, the employees speak no English. It was very difficult checkin and out. It was very difficult asking questions or getting any service.
Response from General Manager on Nov 1, 2016
Dear Guest, Thank you for choosing FourPoints By Sheraton Sanya and sharing with us your comments. FourPoints By Sheraton Sanya treasures every guest comment we believe your comments to us will help to improve to a higher level. We thank you for your comments again and please rest assure that the problems you mentioned will be rectified soon to ensure a comfortable experience to our customers. We will definitely pass your comments to our Management team which will be an encouragement to us. Thank you for your comments again and we look forward to see you soon. Best well.

8/10 Good

miguel, sydney

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
great hotel but far away
as a hotel is great. However please note is just a hotel, not a resort. If you are looking to relax in Santa I would suggest to go stay in Yalong Bay, is the centre of everything. Not much to do around this hotel. Along bay is around 45 minutes to an hour from the hotel you need to take the bus across the road, bus 25. Hotel as it is is good, good room, big, however our main complaint was that housekeeping did not come for 3 days. We had to ask for them to come. If we were out they will put a note saying "sorry we missed you" which is weird, isn't house keeping meant to clean the room when the guest is out. So we ended up having to call and them cleaning whilst we had to wait in the room. One day we had to call 3 times over the period of 8 hours for someone to actually show up. Other issue was someone was dragging furniture in the room above every morning from 7:50 am for at least an hour, so that woke us up everyday, that is unacceptable. Other than that the hotel just as a hotel is good, however not much of holidaying place, good just for sleeping or if you are there for business.
Response from Adela on Nov 1, 2016
Dear Guest, Thank you for choosing Fourpoints By Sheraton Sanya and sharing with us your comments. Fourpoints By Sheraton Sanya treasures every guest comment we believe your comments to us will help to improve to a higher level. We thank you for your comments again and please rest assure that the problems you mentioned will be rectified soon to ensure a comfortable experience to our customers. We will definitely pass your comments to our Management team which will be an encouragement to us. Thank you for your comments again and we look forward to see you soon. Best well.

6/10 Okay

Verified traveler

Liked: Staff & service
Response from General Manager on Nov 1, 2016
非常感谢亲能在百忙之中抽出时间给我们这样一个忠恳的评价！能够为您们服务，我们感到非常荣幸！是缘分让我们彼此相遇，不管有什么问题，请第一时间和我沟通，只要能做到的，我一定义不容辞！同时我也期待这份缘分让我们再次相遇，期待亲有空再回三亚来玩，再回三亚福朋喜来登酒店来哦！祝您永远健康！幸福！

6/10 Okay

lindsey, Hong Kong

Liked: Cleanliness, room comfort
Good value and location
Hotel staff was very nice, but limited English. There is no in-room dining but there is an all day restaurant within the hotel.
Response from General Manager on Nov 1, 2016
Dear Guest, Thank you for choosing Fourpoints By Sheraton Sanya and sharing with us your comments. Fourpoints By Sheraton Sanya treasures every guest comment we believe your comments to us will help to improve to a higher level. We thank you for your comments again and please rest assure that the problems you mentioned will be rectified soon to ensure a comfortable experience to our customers. We will definitely pass your comments to our Management team which will be an encouragement to us. Thank you for your comments again and we look forward to see you soon. Best well.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience at the Sheraton
We stayed there one night. It's a great hotel. Close to everything. Will stay there again.
Response from General Manager on Nov 1, 2016
Dear guest, Greetings from the sunny island of Hainan. Thank you very much for staying with FourPoints By Sheraton Sanya and leaving us great feedback. It is our pleasure to offer you and your family an impressive tropical environment, and to provide service done from the heart. We are so happy you like the environment, facilities, foods and enjoyed your stay with us. Thank you for your valuable comments, we sincerely welcome you back for your next tropical stay!

8/10 Good

Gabrielle, New York, NY

Liked: Cleanliness, property conditions & facilities, room comfort
Much better than Shengyi Holiday Villa
My husband and I switched to this hotel after we stayed just down the road at the Shengyi Holiday Villa (terrible experience). The good thing about the 4 Points is that it is pretty close to the airport so it wasn't hard to make our return flight. The buffet was also pretty delicious and they left the beer out for us when we were the last one's there (ha). The pool is clean but it is kind of awkwardly out in the reception area/drive up, which is uncomfortable if you are walking out in your swimsuit. The room itself is quite nice and clean, and the bathroom is lovely with a separate tub and shower. The cons: this hotel is on Sanya bay, which is VERY dirty, and unswimmable. We asked our Chinese waitress if she would swim out there and she told us Sanya bay is where they dump the sewage (yuck!) We had to take a 60rmb cab ride to Yulong bay in order to experience a nice beach atmosphere. Overall, I would definitely recommend this hotel to a friend for it's cleanliness, price, and food options.
View from the restaurant.
Sushi buffet in hotel
City view from the elevator area
Response from Adela on Nov 1, 2016
Dear Guest, Thank you for choosing FourPoints By Sheraton Sanya and sharing with us your comments. FourPoints By Sheraton Sanya treasures every guest comment we believe your comments to us will help to improve to a higher level. We thank you for your comments again and please rest assure that the problems you mentioned will be rectified soon to ensure a comfortable experience to our customers. We will definitely pass your comments to our Management team which will be an encouragement to us. Thank you for your comments again and we look forward to see you soon. Best well.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Excellent staff
Response from General Manager on Nov 1, 2016
Dear Guest, Thank you for choosing FourPionts Sheraton Sanya and sharing your valued review with us. We are glad to hear that you have enjoyed your stay at the hotel. Thank you for mentioning good words on our staff, We will definitely pass your comments to our Management team which will be an encouragement to us. We hope to have the pleasure to see you again soon! Be well.

10/10 Excellent

Richard, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, good value, excellent staff
For the room, I booked the most basic room (comfort room) from the many room choices that they have. At first I thought the room would be not that great but I actually found it spacious and was designed with taste. The room was mid-level (8th floor of 29) and had a view of the city. For the hotel and the facilities, I will give the 9 points out of 10. From the airport, it will take you about 20-30 minutes. It is comfortably located in Sanya City and had a good view of Sanya beach. There was a pool which I didn't get a chance to use because of the weather. The fitness centre at the basement floor had sufficient machines and is open 24 hours. Cold bottled water is available for free. I also got a chance to try all the dining options offered by the hotel. They have a restaurant that offers western and oriental cuisine, a Japanese restaurant, a seafood restaurant, a Chinese restaurant, a skylounge where they serve beer and a lobby lounge for coffee and dessert. Price though is high compared to eating out. By the way, I booked through expedia and got a good deal plus since I'm an SPG member, I was given free breakfast for all three nights I booked.
Comfort Room (City View)
Reception
Fitness Centre
Lobby Lounge

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Wonderful stay and close to the beach!

8/10 Good

Verified traveler

Liked: Room comfort
Disliked: Staff & service
Do Not Disturb Means Nothing
Do not disturb means nothing to hotel cleaning staffs. It is in fact an invasion of privacy.

8/10 Good

XiaoNing, Guangzhou

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place, but too noisy.
Very good view,but a little close to the public area, so it's a little bit noise around.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort