Ratings based on 57 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom JAPAN

日本人が遊びにいくのは、不適応なホテル

Posted Jan 5, 2015
Pros: ホテルのベランダから見る海は、ホットできる。
Cons: 予約時点で送迎付きの料金が値段が高くなっているのは、おかしい。 無料送迎と書いてるけど、送迎してくれない。 シャトルバスであり、だれでも乗れるし、一日3便しかなく、使えない。 着く時間を連絡しても、5分遅れただけで、もういなかった。 また、先着順で、定員オーバーなら、乗れない
Location: 何のない。
まず、送迎つきで、予約したのに、対応してもらえなかった。っていうか、だれでも、シャトルバスの時間に間に合えば、乗れるということに、なんのために高い料金を払ったのか、わからない。出発前に、シャトルバスの時間に少し遅れると連絡したのに、乗り遅れれば、知らないとの対応。行く前から、腹がたった。 帰りも3便しかないし、市内経由で、飛行機に合わせた時間ではないので、使えない。 年末に行ったので、季節的にも、プールや海は、少し寒いとは、思っていたけど、日中は、25度あったのに、プールの水は冷たく、海は波が高く何も出来なかった。 部屋は、テレビは、NHKプレミアムさえ映らず。カード式のドアキーは、全部開かなくなり、フロントに連絡することに。また、英語は、フロントのみ。中国語が使えないと対応は、難しい。 レストランは、3つあり、タイ料理風、中華、アメリカン風みたいでしたが、料理は、どこも中華。 メニューも写真がないため、中国語と英語の記載のみでよくわからなかった。 バイキングもあったが、値段が高い。 外に行くも、周りは、何もない。 1キロぐらい歩くと、売店があり、マンゴが500グラム8元で、1個100円ぐらいと安く、これは、とてもおいしかった。 年末年始泊まったが、なにもできなかった。
4 out of 5
Recommended
for Couples
by A verified travelerfrom surrey

Peaceful, tropical garden, beachside setting

Posted Nov 30, 2014
Pros: Tranquil, elegance. High quality food and drink throughout. Attentive polite staff
Cons: Some internal areas were needing refurbishment and the lack of water in the waterfall was disappointing. 15% service charge was added to everything
Location: Right on the beach with a free shuttle to Sanya downtown and the airport.
A beautifully designed hotel set amidst tranquil lush gardens. During our visit the hotel was very quiet which sorted our choice of break. The staff are friendly and attentive. The public Reas are kept clean and cool. The spa lacked a little refinement and the spa staff struggled with explaining the facilities and treatments in English. The restaurants and bars were very good and the one night when live entertainment was offered the standard was high. The beach was clean with plenty of loungers and cabanas. There was a lack of poolside and beach service which was disappointing.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom England

Epic hotel in the middle of nowhere

Posted Nov 11, 2014
Pros: the beach and pool, outdoor area, quite clean, spacious rooms, delicious food, helpful staff, free shuttle bus
Cons: 1. Staff english skills. 2. Disgusting toilet odor. 3. Bit more cleaning (walls and doors weren't as clean as expexted)
Location: Too isolated,in the middle of nowhere.There are no pubs, no shops, no restaurants, no markets, no public transport at all! And no things to do near by
Amazing nice hotel. Just too isolated! The hotel is in the middle of nowhere. There is one more hotel in the neighbourhood. All you can see around are farming fields and the works. There are no pubs, no restaurants, no shops, no markets, no public transport at all! The only place you can eat is the hotel. The beach outside the hotel area is full of rubbish and glass fragments. And be aware, chinese in this island just don't speak english!!! There are only couple of people in the hotel reception who have basic english skills. Only the minority can speak russian. The good new is that the nearest civilisation is dadonghai bay, 1 h away from the hotel. And there is a free shuttle bus from the hotel twice a day. The hotel itself is epic and gigantic though! There are plenty of merits as well: amazing huge territory and buildings, nice park, gigantic swimming pool, jacuzzi, clean beach, helpful staff, delicious food, spa, fitness etc. The hotel offers a variety of entertainments, however some of them are extremely expensive (body massage cost around £60-80...)
4 out of 5
by A verified traveler

stort och häftigt polområde.bra strand

Posted Nov 4, 2014
Pros: bra frukost .bra pool bra strand
Cons: stora matsalen började se sliten ut. Få ordning på mögel lukten på rummen. frächare madrasser och dynor på soffor och solstolar
Location: hittade inget i när heten
trevligt hotell. fick tyvärr byta rum pga mögel lukt . frukosten var otroligt bra stort utbud
2 out of 5
by A verified traveler

Not as good as expected.....

Posted Nov 3, 2014
Hotel food too expensive and choice not much , Location far away from town .
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bergen

An absolute dream place.

Posted Oct 18, 2014
A wonderful, picturesque and tranquil place to enjoy a romantic get away. I would also recommend the many excursions too; plenty to see and do.
4 out of 5
Recommended
for Everyone
by A verified traveler

Großzügige Anlage

Posted Oct 17, 2014
Guter Service, nur leider spricht das Personal recht wenig und schlecht Englisch
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Oct 1, 2014 on Hotels.com
4 out of 5
Recommended
by Yammie

This traveler left a rating score only Posted Sep 24, 2014 on Hotels.com
4 out of 5
Recommended
for Families
by A verified traveler

Nice Resort

Posted Sep 2, 2014
The room and pool are very nice. The breakfast buffet is very crowd and terrible. The dinner is very expensive, but the quality is not very good.