Ratings based on 2 Verified Reviews

They paid and stayed. We double-checked.
2.0 out of 5
3.5 Room cleanliness
2.5 Service & staff
2.5 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified traveler

Posted Jul 2, 2014
Pros: Good brasilian breakfast. Well located in a quiet area
Acceptable experience. Good brasilian breakfast, but small rooms
1 out of 5
by A verified traveler

Front desk personnel rude, unfriendly not helpful.

Posted Jun 26, 2014
Cons: Educate front desk in customer service. Teach them English or Spanish. Do not have them say yes or no when they do not understand the question.
Personnel reacted very supportive when I brought up an internet issue. Personnel was particularly unfriendly and unhelpful. Most disturbingly the person was rude to us and turned their back on us and refused to talk to us. Reported the lack of customer service issue to the general manager immediately following the incident. Have not heard from the general manager yet. We have since left the hotel. No resolution provided. Very disappointing. Be aware!