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Reviews of DELPLAZA Excelsior São Paulo - By Monreale

3.5 out of 5
DELPLAZA Excelsior São Paulo - By Monreale
Avenida Ipiranga, 770, São Paulo, SP

Reviews

8.8

Excellent

Rating 10 - Excellent. 544 out of 1000 reviews" "
Rating 8 - Good. 336 out of 1000 reviews" "
Rating 6 - Okay. 70 out of 1000 reviews" "
Rating 4 - Poor. 26 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

cristian

Disliked: Cleanliness, staff & service, property conditions & facilities
no good
Stayed 2 nights in Mar 2024
Response from Equipe Delplaza Hotels. on Apr 1, 2024
Sr. Cristian!Agradecemos por avaliar sua estadia e nos dar a oportunidade de melhorar.Equipe Delplaza Hotels.

8/10 Good

constantine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel All staff including this hotel should know how to speak English! Hotel is dated. Carpeting in room is dirty.
Stayed 4 nights in Feb 2024
Response from Equipe Delplaza Hotels. on Feb 28, 2024
Dear Guest!Thank you for your feedback about your stay.We hope you return soon. A big hug! Delplaza Hotels team.

10/10 Excellent

Pollyanne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable, traditional hotel with exceptional service!
Stayed 6 nights in Feb 2024

10/10 Excellent

Sheidson Caio Aganetti da

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel. Very good breakfast. Close to everything.
Stayed 3 nights in Jul 2023
Response from Equipe Monreale Hotels. on Jul 22, 2023
Dear Guest!Thank you for your kindness and positive feedback about your stay. We hope you return soon. A big hug! Monreale Hotels team.

8/10 Good

colin

Liked: Staff & service, amenities, property conditions & facilities
lovely breakfast! my room had a nice view of the farol santander building too. convenient location, friendly staff! 4.5/5
Stayed 2 nights in May 2023
Response from Equipe Monreale Hotels. on Jun 1, 2023
Sr(a). Colin!Muito obrigado pela sua avaliação.Ficamos felizes que tenha apreciado sua estada conosco.Esperamos que retorne em breve!Equipe Monreale Hotels.

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful.
Stayed 8 nights in Mar 2023
Response from Equipe Monreale Hotels. on Mar 21, 2023
Sr. Orlando!Muito obrigado por nos prestigiar e avaliar sua estadia.Esperamos que retorne muitas vezes. Um grande abraço!Equipe Monreale Hotels.

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best in everything.
Stayed 3 nights in Mar 2023
Response from Equipe Monreale Hotels. on Mar 9, 2023
Sr. Orlando!Muito obrigado pela sua avaliação.Equipe Monreale Hotels.

10/10 Excellent

Ségolène

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2023
Response from Equipe Monreale Hotels. on Feb 20, 2023
Prezado(a) Hóspede!Muito obrigado por avaliar sua estadia.Equipe Monreale Hotels.

8/10 Good

sandro

Stayed 6 nights in Jan 2023
Response from Equipe Monreale Hotels. on Feb 1, 2023
Sr. Sandro!Obrigado pela sua avaliação.Equipe Monreale Hotels.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel on its own was decent. Unfortunately, the area it is in is not the best. My partner was almost robbed twice by two guys on bikes that circle the hotel. Our room was also unfortunately right next to the elevator, which was very loud through the wall. There was also mold on the bathroom ceiling. We ended up switching hotels halfway through so we could stay in a safer area (I recommend something on Paulista Ave). I will say the breakfast was amazing and I was sad the leave it!
Stayed 12 nights in Sep 2022
Response from Equipe Monreale Hotels. on Oct 20, 2022
Dear guest! Thank you for your feedback about your stay, giving us the opportunity to improve our services and infrastructure. A big hug! Monreale Hotels team

10/10 Excellent

Miguel, Fort Lee

Stayed 1 night in Sep 2022

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Would not recommend
Noisy room, poorly Wi-Fi connection and takes forever to get lift from your floor, it takes several minutes. And the breakfast isn’t the greatest.
Stayed 2 nights in Mar 2022
Response from Equipe Monreale Hotels. on May 2, 2022
Dear Guest. It was a pleasure having you as our guest Your evaluation is very important to our staff because through it we improve our services. We apologize for not reaching your expectations and hope that you grant us a new opportunity to positively surprise you. Sincerely! Monreale Hotel Staff.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice. Rooms are comfortable and clean. The breakfast buffet is great
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel advertised a gym, this is why I booked it. I had very little time between flights and needed a safe place to rest and exercise. Upon checking in, I was told they do not have a gym. After questioning further, I was told I could use the gym across the street. The street was honestly scary, and someone tried to steal my phone. It's not safe to go to the gym across the street. I would have booked somewhere else. Everything else was great. Breakfast was good.
Stayed 1 night in Dec 2019

10/10 Excellent

Conceicao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff is very friendly. Room comfortable and rooms are clean. They also offer a breakfast buffet with plenty of choices.
Stayed 4 nights in Sep 2019

4/10 Poor

Verified traveler

Stayed 5 nights in Jul 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service
hotel staff were very welcoming during check in, we didn't feel as if we could ask them for help or recommendations and they refused to speak much english to us. the room was serviceable however - we're glad we only spent one night there.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
This is a very good 3 stars but dated hotel in a convenient location. The staff are super nice and helpful.
Stayed 6 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is centrally located in downtown Sao Paulo. Staff is very nice and friendly. Their breakfast buffet is great also. Close to restaurants and stores.
Stayed 4 nights in Jan 2019

8/10 Good

David

Hotel, was perfectly fine and clean. Centrally located so easy to get everywhere even though its a pretty sketchy neighbourhood. My one main disappointment was the fitness centre was closed due to maintenance.
Stayed 1 night in Nov 2018

8/10 Good

Glarence

Liked: Cleanliness, staff & service, room comfort
Good rooms at a decent price
Rooms are very decent for the price in Sao Paulo. Many local shops and eateries around the area, but not advisable to walk through the area if its late at night
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
It was pleasant enough. Right in the center of SP. It can get a bit scary and dangerous at night. So be careful, when leaving at night. Take always a cab or a uber.

10/10 Excellent

torie, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprising diamond in the rough
Too keep a long story short, the hotel itself is a great value for the money. My room was clean, quiet ( thanks to a small corridor separating your room from the hallway via an extra door), the WIFI was surprisingly acceptable even on the 17th floor. The shower was hot, a bidet is available , the morning breakfast is the same, but varied enough to be interesting for a few days . The dinners are the typical all you can eat and drink for about 8.50 USD. Security at the door is good, and though the area is a bit "rough" its more of a working class area now. Fast food joints are close, and a taxi point isnt far, though I prefer uber. Central SP has been abandoned but the middle and upper classes- but if you dont mind the "fallen empire" sort of experience, and okay with people just trying to survive, its a very authentic Brazilian area to base yourself in. the AC was fine, and the blackout curtains are fine. The prices for the property have been consistent, you won't wake up and the price go from 50 USD to 90 or more for the more "prime" and "acceptable" places to brazilians and travels that "made it" in life. Thats important for me. If you dont want to throw money away on nouveau rich or up and coming people, and are comfortable with average daily people, I really can't recommend this place enough to get all the jobs done of traveling and accommodating while keeping your earned dollars in your pocket.

10/10 Excellent

francely

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serviço de hotelaria de alto padrão, tudo muito limpo, pessoal altamente treinado e a localização é estratégica. Apesar de ser no centro, haver bastante moradores de rua, há policiais por toda a região.
Stayed 3 nights in Mar 2024
Response from Equipe Delplaza Hotels. on Mar 14, 2024
Sra. Francely!Obrigado por compartilhar sua experiência no Excelsior. É ótimo ouvir que o serviço é de alto padrão, o lugar é limpo e bem localizado.Esperamos recebê-lo novamente em breve!Equipe Delplaza Hotels.

8/10 Good

Dannilo

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Hotel com um viés antigo, as poucas tomadas disponíveis são do padrão antigo.
Stayed 2 nights in Feb 2024
Response from Equipe Delplaza Hotels. on Feb 20, 2024
Sr. Dannilo!Somos gratos pela sua avaliação, a qual irá contribuir de forma positiva para a qualidade de nossos serviços e infraestrutura.Esperamos recebê-lo novamente em breve. Um grande abraço!Equipe Delplaza Hotels.

10/10 Excellent

keli c f

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Equipe Delplaza Hotels. on Jan 26, 2024
Sra. Keli!Muito obrigado pela sua avaliação.Volte sempre!Equipe Delplaza Hotels.

10/10 Excellent

Denis

Liked: Property conditions & facilities, room comfort
Nota 10 !!!
Excelente como sempre um dis hotéis em sp que muito me agrada,funcionários extremamente educados super recomendo
Stayed 1 night in Jan 2024
Response from Equipe Delplaza Hotels. on Jan 23, 2024
Sr. Denis!Muito obrigado pelo seu feedback positivo.Ficamos felizes que tenha apreciado sua estada conosco.Esperamos recebê-lo novamente em breve. Um grande abraço!Equipe Delplaza Hotels.

8/10 Good

simone

Traveled with family
Liked: Cleanliness, staff & service, room comfort
É um hotel bom de ficar, quarto e banheiro antigos, mas confortável e espaçoso. Café da manhã básico, pode melhorar. Bom atendimento.
Stayed 2 nights in Jan 2024
Response from Equipe Delplaza Hotels. on Jan 23, 2024
Sra. Simone!Obrigado por nos prestigiar, elogiar e avaliar.Seu feedback é importante para nossa melhoria contínua.Esperamos que retorne muitas vezes!Equipe Delplaza Hotels.

4/10 Poor

MANOEL

Liked: Cleanliness, staff & service, property conditions & facilities
Bom pra uma noite
Pessoal muito atencioso e limpeza nota dez. Mas a vista ao redor do hotel é péssima, um banheiro bom mas com uma banheira pequena que está enferrujando e eu não sei porque ela está lá; café da manhã é outro ponto bem fraco do hotel.
Stayed 1 night in Jan 2024
Response from Equipe Delplaza Hotels. on Jan 18, 2024
Sr. Manoel!Obrigado por sua avaliação. Agradecemos seus comentários sobre a atenção da equipe e a limpeza do hotel. Lamentamos que a vista ao redor do hotel não tenha atendido às suas expectativas e que a banheira esteja com ferrugem. Vamos repassar essas informações ao departamento responsável para que seja feita uma avaliação. Em relação ao café da manhã, lamentamos que não tenha sido satisfatório. Agradecemos por compartilhar suas experiências conosco e esperamos ter a oportunidade de recebê-lo novamente em nosso hotel.

10/10 Excellent

Vladimir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom custo benefício
Bom custo beneficio. Wifi bom. Quarto grande, banheiro grande, reformado, ar split. Café da manhã bem servido.
Stayed 1 night in Jan 2024
Response from Equipe Delplaza Hotels. on Jan 18, 2024
Sr. Vladimir!Muito obrigado por nos prestigiar, elogiar e avaliar.Ficamos felizes que tenha apreciado sua estada conosco.Esperamos que retorne muitas vezes!Equipe Delplaza Hotels.

8/10 Good

Donisete

Stayed 1 night in Jan 2024
Response from Equipe Delplaza Hotels. on Jan 18, 2024
Sr. Donisete!Obrigado pela sua avaliação.Equipe Delplaza Hotels.

8/10 Good

Dharla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Equipe Monreale Hotels. on Jan 12, 2024
Sra. Dharla!Obrigado pela sua avaliação.Volte sempre!Equipe Monreale Hotels.

6/10 Okay

Natalia

Traveled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Equipe Delplaza Hotels. on Jan 4, 2024
Sra. Natalia!Obrigado pela sua avaliação.Equipe Delplaza Hotels.

6/10 Okay

Tatyanne

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023
Response from Equipe Delplaza Hotels. on Jan 4, 2024
Sra. Tatyanne!Obrigado pela sua avaliação.Equipe Delplaza Hotels.

6/10 Okay

Marcio

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Antigo, confortável, mas com oportunidades.
Chegamos mais de 21:00. Daniel nos atendeu de forma rude ao chegarmos no hotel, provavelmente por termos ligado minutos antes para saber sobre o estacionamento e comentado que a reserva seria pelo Hotéis. Essa foi a primeira impressão a respeito deste hotel. Ao concluir o checkin fomos até o quarto, mas era um quarto diferente do que havíamos reservado. Ele tinha carpete e no exato momento que entrei no quarto minha alergia atacou. Solicitei então a troca por um quarto como o da reserva, com piso frio ou laminado. Fomos atendidos. Ao chegar no quarto, cuja decoração era exatamente a mesma da reserva do app do Hoteis, identificamos que o mesmo estava aparentemente limpo, mas por ser antigo, com aspecto de “gasto” e quanto a isso, zero problemas. Acho até que vale reforçar o que não aparece bem na foto ao reservar, este quarto luxo tem banheira e só é possível tomar banho em pé ou deitado nela. Prestando um pouco mais de atenção ao chão do banheiro verifiquei marcas antigas de sujeira, as quais compartilho abaixo. Digamos que o apartamento inteiro estava sem pó, o que me induz a inferir que a cada troca de hospede ele é varrido e bem varrido, mas, aparentemente o banheiro, que deveria ser lavado, também é somente varrido. Em resumo, como crítica construtiva para os proprietários diria que o hotel é ok, a cama é grande e confortável, mas que eles deveriam prestar alguma atenção nos atendentes noturnos e lavar os banheiros com maior frequência.
Stayed 1 night in Dec 2023
Response from Equipe Delplaza Hotels. on Jan 4, 2024
Sr. Marcio!Obrigado pelo seu feedback. Lamentamos pela sua experiência negativa ao chegar ao hotel em relação ao atendimento rude e ao quarto incorreto. Ficamos felizes em saber que sua solicitação foi atendida e que o quarto estava limpo, apesar de ser antigo. Vamos passar seu comentário sobre a limpeza do banheiro aos responsáveis para que possam melhorar nesse aspecto. Agradecemos por compartilhar sua opinião e esperamos poder recebê-lo novamente em uma próxima visita.Atenciosamente,Equipe Delplaza Hotels.

2/10 Terrible

Danilo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Equipe Delplaza Hotels. on Dec 20, 2023
Sr. Danilo!Agradecemos a sua avaliação.Equipe Delplaza Hotels.

6/10 Okay

Jose Ricardo

Traveled with family
Liked: Room comfort
Stayed 1 night in Dec 2023
Response from Equipe Delplaza Hotels. on Dec 20, 2023
Sr. José!Somos gratos pela sua avaliação.Equipe Delplaza Hotels.

8/10 Good

Sammy

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
O ar condicionado não esfria nada e a água vaza da janela para o quarto quando chove
Stayed 2 nights in Nov 2023
Response from Equipe Delplaza Hotels. on Dec 20, 2023
Sra. Sammy!Agradecemos por avaliar sua estadia e nos dar a oportunidade de melhorar nossos serviços, por meio de seus comentários sobre o ar condicionado.Esperamos recebê-lo novamente em breve!Equipe Delplaza Hotels.

8/10 Good

Letícia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MUITO BOA.
Hotel bastante confortável e arrumado. Móveis novos, ar condicionado bom. Café da manhã excelente (melhor café da manhã que já comi, com variedades de pães, bolos e doces como sonhos, biscoitos com chocolate, entre outros. Única consideração a ser feita é em relação a banheira que existe abaixo do chuveiro, não é muito confortável para tomar banho. Cheguei cedo ao hotel com mais 2 colegas e puder guardar as malas sem nenhuma cobrança até o momento do check-in. A região, por ser o Centro, é um pouco perigosa, mas existe segurança na porta do hotel e com a devida atenção dá para circular ao redor como ir até a estação do metrô que fica bem próxima. No geral, gostei bastante da estadia e voltaria novamente :).
Stayed 2 nights in Dec 2023
Response from Equipe Delplaza Hotels. on Dec 20, 2023
Sra. Leticia!Muito obrigado por nos prestigiar, elogiar e avaliar.Ficamos felizes que tenha apreciado sua estada conosco.Volte sempre!Equipe Delplaza Hotels.

8/10 Good

Rejane

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Pontos positivos: conforto. chuveiro bom. café da manhã variado. ótima localização. Atendimento e cordialidade dos funcionários. Ponto negativo: Precisa melhorar a higiene e limpeza dos quartos.
Stayed 1 night in Nov 2023
Response from Equipe Delplaza Hotels. on Dec 7, 2023
Sra. Rejane!Obrigado por nos prestigiar, elogiar e dar a oportunidade de melhorar nossos serviços em relação a limpeza dos quartos.Esperamos poder recebê-la novamente no futuro para lhe proporcionar uma experiência mais positiva.Equipe Delplaza Hotels.

10/10 Excellent

Rodrigo

Stayed 2 nights in Nov 2023
Response from Equipe Delplaza Hotels. on Dec 20, 2023
Sr. Rodrigo!Muito obrigado pela sua avaliação.Equipe Delplaza Hotels.

10/10 Excellent

Vagner

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Equipe Delplaza Hotels. on Dec 7, 2023
Sr. Vagner!Muito obrigado pela sua avaliação.Esperamos que retorne em breve!Equipe Delplaza Hotels.

10/10 Excellent

Francielle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel excepcional
Foi a quinta vez que me hospedei no hotel e nunca me decepcionei. Os quartos são confortáveis, muito limpos, roupas de cama confortáveis e os funcionários sempre educados e muito prestativos. O café da manhã é o melhor de São Paulo. Quando me hospedo no Monreale consigo realmente descansar. Recomendo sempre aos meus amigos.
Stayed 3 nights in Nov 2023
Response from Equipe Monreale Hotels. on Dec 7, 2023
Sra. Fracielle!Foi um prazer recebê-la pela 5 vez aqui no Excelsior!Muito obrigado por nos prestigiar, recomendar e avaliar.Sua fidelidade é o maior reconhecimento de nosso trabalho e nos da a segurança de que estamos no caminho certo.Volte sempre. Um grande abraço!Equipe Monreale Hotels.

10/10 Excellent

Werner

Traveled with group, Traveled with partner
Liked: Amenities
Good location to explore the old town highloghts
Stayed 2 nights in Nov 2023
Response from Equipe Monreale Hotels. on Dec 7, 2023
Sr. Werner!Muito obrigado por nos prestigiar e avaliar sua estadia.Esperamos que retorne em breve!Equipe Monreale Hotels.

10/10 Excellent

LUIZ

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Equipe Monreale Hotels. on Dec 7, 2023
Sr. Luiz!Muito obrigado pela sua avaliação.Equipe Monreale Hotels.