Ratings based on 310 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
98% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brasília

Hotel e localização excelentes.

Posted Jun 16, 2015
Pros: Atendimento, restaurante e qto já passado pela reforma.
Cons: O término da reforma dos aptos. antigos.
Location: A localização é excelente. Perto shopping Ibirapuera, e outros comércios.
Primeira noite muito ruim devido apto não reformado. Carpete muito velho e qto 2 camas. Segunda noite, troquei p apto reformado. Excelente , tudo perfeito. Como conheço hotel há 10 anos, instalações reformadas perfeitas. Restaurante fantástico e atendimento tb. Motivo pelo qual, desconsiderei a primeira noite e dou nota 100.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

A Comfortable and Pleasing Place to Stay

Posted Jun 12, 2015
Pros: The staff were friendly and helpful.
Cons: The carpeting is drab. I used some coffee and tea bags during my stay, and those items were not replaced after they were used.
Location: I don't know Sao Paulo well enough to evaluate the location, except to say that it is about an hour drive, with traffic, to the Anhembi, and GRU.
I found my room to be comfortable. The size and feel of the bed was adequate. Bedding provided was adequate for the time of year I stayed at the hotel, in June. The staff was very helpful; I added a breakfast to my checkout as well as items from the minibar and I found the checkout process to be efficient. I think the pictures of the hotel on its website lead one to believe that the hotel might be more luxurious than it actually is. I would describe the rooms of this hotel as comfortable with a "homey" feel.
Comment from Hotel Management
Jun 30, 2015 by Andréia Prudencio, Assistant Manager, Hotel Management
We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Privilege Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you soon in our hotel. Sincerely, Andréia Prudencio Assistant Manager
3 out of 5
by A verified traveler from Darmstadt

One of Mercure Hotels in Sao Paulo

Posted Jun 7, 2015
Bad smell ... Bad accustic... High humidity ... Carpet floor dirty....
Comment from Hotel Management
Jun 30, 2015 by Andréia Prudencio, Assistant Manager, Hotel Management
Thank you for taking the time to tell us about your experience at the Mercure SP Privilege. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are renovating our rooms and today we already have the Superior rooms renovated. As you stayed in the Standard room I would like to invite you to know our Superior room in your next stay in order to have a new experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
4 out of 5
Recommended
for Business Travelers
by Daniel from Rio de Janeiro

fique nos quartos novos

Posted Apr 27, 2015 on Hotels
existem quartos novos e antigos. os antigos são ruins.
5 out of 5
Recommended
for Everyone
by A verified traveler

equipe atenciosa e serviço de qualidade

Posted Apr 16, 2015
localização excelente equipe atenciosa e prestativa serviço de qualidade instalações confortáveis
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Vale a pena!

Posted Apr 14, 2015 on Hotels
Bom hotel, bom custo-benefício.
5 out of 5
Recommended
for Everyone
by A verified traveler

hotel com boa vizinhança

Posted Apr 13, 2015
Hotel com boa vizinhança e quieto, sem muito barulho após o horário comercial. Zona tranquila, serviços muito bons, restaurante 24 horas, internet muito boa, sem strees nenhum
4 out of 5
Recommended
for Everyone
by A verified traveler

Excelente custo-benefício

Posted Apr 12, 2015
Pros: Conforto e comodidade.
Cons: Acabamento mais refinado do banheiro
Excelente custo-benefício e ótima localização para quem planeja aproveitar o final de semana em São Paulo. Dica: Não aconselho para quem se incomoda com barulho de avião! O tráfego aéreo é intenso na região.
5 out of 5
Recommended
for Personal Event
by A verified traveler

Excelente

Posted Apr 5, 2015 on Hotels
Excelente
5 out of 5
Recommended
for Couples
by Eduardo from Uberlândia

passeio gastronômico

Posted Apr 1, 2015 on Hotels
Excelente... tudo dentro do esperado...!!! Maravilha...