Ratings based on 108 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
84% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Panama

Nice restaurant, hotel so so

Posted Apr 25, 2015
Pros: Restaurant
Cons: Service to clients
Location: None
Hot water coming from lavatory, brush your teeth and wash your face with hot water is not comfortable. Reported to the front desk same day of arrival, also following day, when left hotel (3 days later) still hot water coming out. They have a bus services (not free, 7 reais), to the airport. I asked to be included on the passenger list first day. Made check out at 10.35 PM. Bus supposed to left at 11 PM. Asked on the front desk about bus, they told me to wait. I waited at the hotel lobby. At 11 PM asked about bus, they told me that bus already left hotel, asked to call bus back, they gave me a bunch of excuses, I felt treated like if they wanted get rid of me. With the exception of a woman who was very nice, but not power of decision. Asked for help, no answer. Asked for supervisor, answer not supervisor at this time of the day. Finally I had to ask for a taxi. They called taxi and charge me 53 reais for a run of 40 reais. I do not recommend this hotel, restaurant excellent, very good food quality.
1 out of 5
by A verified traveler

Be cautious of booking here.

Posted Apr 13, 2015
Pros: Nothing
Cons: Training for staff. Thorough cleaning of rooms and paying attention to bookings.
Location: In the centre of an unsafe area. Unsafe enough for Monaco staff to be driven to the other side of the hotel instead of walking around the block
Room provided did not have a King bed as booked. Staff was excessively loud booking in a guest next door at 2:45am. Guest was loud as well. Bathrooms small and filthy. Room barely held the queen bed it had in it which made it difficult to bring in any luggage. Staff couldn't follow through with any additional service requests during stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel muito agradável, limpo e confortável.

Posted Apr 1, 2015
Pros: Instalações limpas, confortáveis e agradáveis. Funcionários atenciosos e solícitos e um serviço de translado para o aeroporto muito útil.
Location: Próximo ao aeroporto, bares e restaurante.
Após regressarmos de um cruzeiro em Santos, foi necessário pernoitarmos em São Paulo devido não haver voo para nosso destino no mesmo dia.
4 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Feb 10, 2015 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by Julio Mfrom Santa Maria

Transfer desorganizado

Posted Feb 9, 2015 on Hotels.com
O transfer entre o aeroporto e o hotel é muito desorganizado. Não cumprem os horários estipulados e a equipe é pouco profissional.
4 out of 5
Recommended
for Families
by Luizfrom Araguaina

Boa

Posted Feb 4, 2015 on Hotels.com
Localizado no centro de guarulhos, muito bom o hotel, recomendo.
4 out of 5
Recommended
for Couples
by Patricia T. K.

This traveler left a rating score only Posted Jan 13, 2015 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by Thiagofrom Belém

Atendeu expectativas.

Posted Jan 5, 2015 on Hotels.com
Serviu para finalidade de aguardar entre conexões.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Dec 26, 2014 on Hotels.com
3 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Dec 22, 2014 on Hotels.com