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Reviews of Pullman Sao Paulo Ibirapuera

4.5 out of 5
Pullman Sao Paulo Ibirapuera
Rua Joinville 515 Vila Mariana, São Paulo, SP

Reviews

9.0

Wonderful

Rating 10 - Excellent. 401 out of 666 reviews" "
Rating 8 - Good. 189 out of 666 reviews" "
Rating 6 - Okay. 49 out of 666 reviews" "
Rating 4 - Poor. 14 out of 666 reviews" "
Rating 2 - Terrible. 13 out of 666 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Bo

Stayed 5 nights in Jul 2023
Response from Monick I Fernandez - Customer Experience on Aug 14, 2023
Bo,O Pullman SP Ibirapuera agradece por ter sido escolhido como seu hotel em São Paulo. Ficamos felizes em ter a oportunidade de mostrar o melhor da nossa hospitalidade e que tenha tido uma agradável estadia conosco.O Pullman espera poder acolhê-lo novamente em breve!

10/10 Excellent

Matthew

Stayed 1 night in Feb 2023
Response from Monick I Fernandez - Customer Experience on Mar 14, 2023
Matthew,Our team appreciates your amazing review and we're glad you shared your experience with us! We are glad to know that you could feel our dedication to show you the best of our hospitality!The entire Pullman team looks forward to welcoming you back soon!

10/10 Excellent

Gregory

Stayed 3 nights in Nov 2022

10/10 Excellent

Nayanne

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, organized, friendly staff.
Stayed 1 night in Sep 2022
Response from Monick I Fernandez - Customer Experience on Oct 10, 2022
Nayanne,Thank you for taking the time to evaluate your experience. We are delighted to hear that you had a pleasant and welcoming stay with us!We would be delighted to welcome you back on your next stay in São Paulo!

10/10 Excellent

Cassio

Stayed 1 night in Jul 2022

10/10 Excellent

STEWART

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Rank Service
From the moment I got out of the car and was welcomed so sincerely, I felt like this could be a 2nd home. EVERY employee was capably helpful and that is saying something in todays customer service field. Great restaurant, with an amazing Breakfast is offered as well. As for the room, it was more than adequate, very comfortable. The bed provided a sound sleep and the sunken chairs are a little hard to get out of for the over 55 crowd. The location is fine with easy access to many points of interest. Again, the service here rivaled that of the Marriott or Ritz Carlton. The team here did a great job of welcoming my family for my son's wedding. Thank you Pullman.
Stayed 5 nights in Jul 2022
Response from Monick I Fernandez - Customer Experience on Jul 21, 2022
Stewart, Thank you so much for this kind words. It was a pleasure to welcome you and to be part of this important moment for your family! We are glad that you felt at home and enjoyed our accommodations and breakfast delights. Rest assured that we will forward your compliments to all employees and that they will be delighted to receive you on future visits! We hope your travels bring you back to Sao Paulo and we can welcome you again soon!

6/10 Okay

Richard, MountProspect

Stayed 3 nights in Jul 2022

10/10 Excellent

Ho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs and nice restaurant
Stayed 6 nights in Jun 2022
Response from Monick I Fernandez - Customer Experience on Jul 8, 2022
Dear Ho, Pullman is thankful for your time taken to respond the satisfaction survey. We are delighted to hear, that you had a pleasant and welcoming stay with us! Our team hopes to welcome you back on your next trip to São Paulo!

8/10 Good

Rodrigo

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Business hotel with fantastic bed and staff
Amazing bed, super comfy. Staff were simply the best. Small wardrobe - not enough hangers AT ALL. Great breakfast. Cleaning not so good - rooms need some upgrade - talking about shower specially. Shower was actually terrible. Toiletries good quality. Internet was good. Bathroom in general needs to be looked after. I would have given a bold 9 if it were not for the bathroom. Overall, good. Would stay again. Staff *****
Stayed 6 nights in Feb 2022

8/10 Good

stuart

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was not functional. Looked nice but not user friendly...especially shower and sink toilet areas.
Stayed 3 nights in Mar 2022

8/10 Good

Andrew

Disliked: Staff & service
Stayed 7 nights in Mar 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely comfortable stay, very clean hotel, comfortable bed, very good internet, fantastic breakfast including vegetarian options, excellent customer service. The food in the restaurant was very delicious. The spa and gym we're a bonus. Would definitely stay here again.
Stayed 1 night in Jan 2022

10/10 Excellent

David, Arcadia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not here long enough to have an opinion
Stayed 1 night in Jan 2022

4/10 Poor

Bruno

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good but not worth the price.
Two out of three days without air conditioning. They will reimburse these days but as it was during new year, it was really disappointing. The breakfast service have many options but if you order something you will be waiting longgg and will probably have to order more than one time to get it.
Stayed 3 nights in Dec 2021

10/10 Excellent

flavia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk employees were amazing !!!! The breakfast was spectacular!
Stayed 1 night in Dec 2021
Response from Renan Sousa - Operations Manager on Dec 23, 2021
Olá Flávia, Ficamos muito felizes em receber a sua nota 10 para sua estada conosco. Esperamos que tenha tido uma excelente experiência conosco e esperamos recebê-la novamente em breve Desejamos um feliz natal e um 2022 de muitas conquistas

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Renan Sousa - Operations Manager on Nov 30, 2021
Prezado hóspede, Ficamos muito felizes em receber sua excelente avaliação de nosso hotel e esperamos que possamos recebê-lo novamente em breve.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Renan Sousa - Operations Manager on Nov 3, 2021
Prezado Sr. Victor, Agradecemos sua excelente avaliação de nosso hotel, espero que tenha tido uma ótima experiência conosco. Te esperamos em breve quando possível.

10/10 Excellent

Perminio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
Fantastic hotel. Amazing room, amenities and awesome breakfast. Great staff, super friendly. Would definitely stay more times.
Stayed 1 night in Oct 2021
Response from Ren on Oct 17, 2021
Hi Perminio, We very much appreciate you taking your time to give us a feedback about your stay with us. We are happy to see that you had an excellent experience at our hotel. Hope to see you back shortly.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Renan Sousa - Operations Manager on Sep 6, 2021
Olá Amanda, Agradecemos muito por sua excelente avaliação de nosso hotel e espero que tenha tido uma experiência incrível conosco. Te esperamos em uma próxima oportunidade

10/10 Excellent

Jose Alonso

Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Stayed 1 night in May 2021
Response from Renan Sousa on Jun 1, 2021
Hi there, Thank you very much for your excellent review. Hope to have you back.

10/10 Excellent

LAMSON

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I spend an average of 8 to 10 days a month in that hotel and it s becoming almost like a second home...Thank you to all the great staff...
Stayed 1 night in Apr 2021
Response from Renan Sousa on May 1, 2021
Dear Lamson, we are thrilled to receive such an awesome evaluation. we are happy to hear that you feel at (second) home with us! Always be very welcome, it is a pleasure to have you as a guest. See you next time. Renan Sousa and team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Customer Experience on Mar 4, 2020
Prezado hóspede, Obrigada por sua avaliação! Volte mais vezes! Thais Ghiro Customer Experience

10/10 Excellent

Mr.Who, Austin, Texas

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best captain in the world works here, can't say enough about this guy. I see him treating all the same and providing the best service possible. A true asset to the Pullman Ibirapuera
Stayed 2 nights in Feb 2020
Response from Customer Experience on Mar 4, 2020
Hello Mr. Hernan! We are very thankful for your excellent review! It is the greatest joy to hear the Captain and the rest of the staff make you feel at home and always contributes to an excellent stay. ♥ Hope to see you back soon in São Paulo! All the best from all of us, Thais Ghiro Customer Experience

10/10 Excellent

Verified traveler

Stayed 3 nights in Dec 2019
Response from Customer Experience on Dec 18, 2019
Olá, Somos gratos por sua avaliação! Até a próxima! Thais Ghiro Customer Experience

10/10 Excellent

Verified traveler

Stayed 9 nights in Nov 2019
Response from Customer Experience on Dec 13, 2019
Olá, Obrigada por sua avaliação! Volte mais vezes! Thais Ghiro Customer Experience

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay again
Good hotel, all staffs are nice
Stayed 3 nights in Sep 2019
Response from Customer Experience on Sep 25, 2019
Dear guest, Thank you for your evaluation! We are happy to know you liked our attentive staff the most. We hope to welcome you back soon! Regards, Thais Ghiro Customer Experience

10/10 Excellent

Me.HU, Austin Tx

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I know that I can always count on a relaxing stay when at the Pullman Ibirapuera. The Pullman Ibirapuera has the best bellman in the business he is fantastic as always. His name starts with the letter A i am not sure of the correct spelling of his name so I just say he is the best. The breakfast spread and service is also fantastic as the rest of the hotel.
Stayed 2 nights in Aug 2019
Response from Customer Experience on Sep 3, 2019
Hello, Mr. HU! Thank you very much for your compliments and kind words! Anilton is a true attribute for Pullman SP Ibirapuera, no doubt about it! Surely, he was thrilled to hear about your excellent review as was all breakfast team! :) See next time! Best, Thais Ghiro Customer Experience

10/10 Excellent

Mr.Who, Austin, Tx

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is very good, did not find anything I did not like. I stayed in two different occasions within ten days. The only difference is that the second stay the room 876 had carpeting that can stand a little cleaning. My guess is that room has not been remodeled cause the first room I stayed in had no carpet on the floor. Nevertheless I'm talking about a minor issue cause overall the Pullman is excellent.
Stayed 1 night in Aug 2019
Response from Customer Experience on Sep 3, 2019
Hello, Mr. Who! We really appreciate your review and loyalty! In fact, the room you were in the second occasion actually is the renovated room, with a hypoallergenic carpet to make it more cozy! But of course your preferences have been updated in your profile to better accommodate you on your next visits! Regarding the cleaning issue, we apologize for this discomfort. Rest assured the Housekeeping Manager is already aware of the case and have reinforced the procedures with the whole team. We hope to see you again very soon! All the best, Thais Ghiro Customer Experience

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Customer Experience on Jul 16, 2019
Olá Jorge, Somos gratos por sua avaliação! Até a próxima! Thais Ghiro Customer Experience

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, good gym. Phone didn’t work in room all week
Stayed 8 nights in Jun 2019
Response from Customer Experience on Jun 12, 2019
Hello guest, Thank you for your evaluation! We are happy to know you appreciated our location and gym facilities. On the other hand, we are sorry for the setbacks faced. We know this issue is directly linked to the safety of our guests and for that, we deeply apologize. Rest assured your comments have been forwarded to the relevant managers so this punctual manner was treated immediately. We hope to welcome you back soon to revert your current impressions. Regards, Thais Ghiro Customer Experience

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great friendly service, nothing was too much
Stayed 3 nights in Jun 2019
Response from Customer Experience on Jun 7, 2019
Hello Jonathan, We appreciate your review! It is so gratifying to her our attentive staff made you feel welcome. We all hope to welcome you back soon! Regards, Thais Ghiro Customer Experience

10/10 Excellent

Verified traveler

Stayed 3 nights in Mar 2019
Response from Customer Experience on Apr 29, 2019
Prezado hóspede, Obrigada por sua avaliação! Volte mais vezes! Thais Ghiro Customer Experience

6/10 Okay

Harsh

Liked: Cleanliness, staff & service, property conditions & facilities
Not for us. Room too small . Poor neighbourhood.
Not worth the price.
Stayed 2 nights in Mar 2019
Response from Customer Experience on Mar 24, 2019
Dear Harsh, Thank you for taking the time to evaluate and share your comments about your last stay with us. We are sorry for not completely fulfilling your expectations regarding the accommodations. Let us inform you we have other room types with different decorations and facilities that might please you more next time! Also, we guarantee our staff will be more then happy to give you amazing tips on great places to go around the hotel! For more information, do not hesitate to contact us. We look forward to your next visit! See you soon! Thais Ghiro Customer Experience

6/10 Okay

Martin, London

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Been several times and this one was as good as all the others. Good gym (very small pool), excellent breakfast and reasonable rooms. Great restaurant (although expensive). Staff very friendly, including my favourite: "el Capitao", a gentleman!
Stayed 3 nights in Dec 2018
Response from Customer Experience on Feb 15, 2019
Hello Martin, Thank you for your evaluation and loyalty! We are happy to know you always have a nice experience with us and the facilities, the breakfast buffet, and mainly the Captain, contribute to it! On the other hand, please feel free to share more details about your experiences so we can seek for your five-star evaluation next time! We hope to welcome you back soon! Regards, Thais Ghiro Customer Experience #FeelWelcome #PullmanSPIbirapuera

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Customer Experience on Jan 27, 2019
Prezado hóspede, Agradecemos sua avaliação! Que bom que tenha gostado do nosso Hotel! Volte mais vezes! Thais Ghiro Customer Experience #FeelWelcome #PullmanSPIbirapuera

10/10 Excellent

Anirudh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Customer Experience on Jan 7, 2019
Hello Anirudh, It is such a pleasure to receive your evaluation! Thank you! Thais Ghiro Customer Experience #FeelWelcome #PullmanSPIbirapuera

10/10 Excellent

Isabela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff
Stayed 1 night in Dec 2018
Response from Customer Experience on Dec 18, 2018
Hello Isabela, Thank you for your evaluation! We are happy to know the staff's attention contributed to your satisfaction. We hope to welcome you back soon! Regards, Thais Ghiro Customer Experience #FeelWelcome #PullmanSPIbirapuera

10/10 Excellent

Mr.HU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Bell captain I have ever met in my 30 years of business travel. Very nice hotel good location, safe to walk and good eats, walkable to the Paulista and very close two blocks away from the Ibirapuera park.
Stayed 1 night in Nov 2018
Response from Customer Experience on Dec 6, 2018
Hello Mr.HU, Thank you for your evaluation! We are very happy to know that you liked our location. Certainly, your compliments will be forwarded to our Bell Captain Anilton and we will all be more than delighted to welcome you back soon! Kind regards, Thais Ghiro Customer Experience #FeelWelcome #PullmanSPIbirapuera

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
This hotel should be much better, but on the 3 days I stayed there, 2 of the 3 elevators were not working, causing long waits by guests in the lobby. Nobody on staff seemed empowered to do anything about it, nor did any repair service show up. Also, I found the car/security personnel in front of the hotel to be unnecessarily surly toward guests. Otherwise it's a nice place, but they are no longer managing the property suitably.
Stayed 3 nights in Nov 2018
Response from Customer Experience on Dec 5, 2018
Dear guest, We are sorry for the setbacks faced in your last stay. Let us inform you that due to bad weather, there have been repeated power outages in the hotel area, which has caused damage to the system and some parts of the elevators, damaging service as a whole. We assure that our team immediately and relentlessly contacted the company responsible for maintaining the system, requiring urgent service. We know that this issue is directly linked to the safety of our guests and, for the lifts to be released for use, they must be in perfect working order. Anyway, we guarantee that our team did everything possible to better serve everyone and that our utmost concern will always be your comfort and satisfaction. Managers are working on necessary corrective measures, together with the company responsible, so that situations like this do not recur. Furthermore, please feel free to share more information about the security personnel's attitude so we can work on corrective measures. We understand that our explanations do not revert to your last experience, but we sincerely hope to have another opportunity to welcome you again, in which we will spare no effort to regain confidence in our hospitality. Sincerely, Thais Ghiro Customer Experience #FeelWelcome #PullmanSPIbirapuera

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star hotel
Awesome room with a nice view in front of Ibirapuera park
Stayed 2 nights in Nov 2018
Response from Customer Experience on Nov 19, 2018
Hello Marcos, Thank you for your evaluation! We are happy to know you liked our rooms with the amazing park view! We hope to welcome you back soon! Regards, Thais Ghiro Customer Experience #FeelWelcome #PullmanSPIbirapuera

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pullman, Sao Paulo
A bustling hotel that I visited for 1 night. Not too far from a nice park that includes the Bienal and Modern Art museums. Also, very nearby are a number of different restaurants including an excellent beer bar.
Stayed 1 night in Nov 2018
Response from Customer Experience on Nov 13, 2018
Dear guest, Thank you for your evaluation! We are happy to know that you liked our location! We hope to welcome you back soon! Regards, Thais Ghiro Customer Experience #FeelWelcome #PullmanSPIbirapuera

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Service was second to none, location seemed a bit out of the way, but some restaurants within walking distance and near Parque Ibirapuera
Stayed 3 nights in Oct 2018
Response from Customer Experience on Nov 5, 2018
Dear guest, Thank you for your evaluation! We are happy to know that you liked our location and the staff's attention! We hope to welcome you back soon! Regards, Thais Ghiro Customer Experience #FeelWelcome #PullmanSPIbirapuera

8/10 Good

Aymeric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Customer Experience on Oct 29, 2018
Hello Aymeric, It is such a pleasure to receive your evaluation! Thank you! Thais Ghiro Customer Experience #FeelWelcome #PullmanSPIbirapuera

10/10 Excellent

Martin, Portsmouth, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay whilst visiting family/friends in SP. The friendly and attentive staff; the breakfast and the gym/spa facilities were all top-notch. We had a slight problem with our room on arrival (flooded the bathroom - an accident!) and the staff were great in finding us an alternative room very quickly. I don't usually post comments on hotels on Expedia, but this really was a fantastic staff and I recommend this place for business and leisure travellers alike.
Stayed 2 nights in Oct 2018
Response from Customer Experience on Oct 26, 2018
Hello Mr. Martin, We are very thankful for your excellent review! It is gratifying to hear your great feedback and to know you appreciated our breakfast buffet, the facilities and the staff's promptitude. It was our pleasure to serve you! We hope to welcome you again soon in São Paulo! Best regards, Thais Ghiro Customer Experience #FeelWelcome #PullmanSPIbirapuera

10/10 Excellent

Crina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my new place to stay in Sao Paolo
This was an excellent hotel in a great location. Breakfast was amazing and the staff at the reception were very welcoming. I stayed in another more upscale hotel before in Sao Paolo but this one is way superior in terms making me feel like home. The spa was very good as well and Accor members have a 10% discount. Definitely, this is my new place to stay in Sao Paolo.
Stayed 2 nights in Oct 2018
Response from Customer Experience on Oct 15, 2018
Hello Crina, Thank you for your evaluation! We are happy to know that you liked our location, breakfast buffet, the staff's attention and our SPA. Also, we are very glad to hear we made you feel at home during your stay. We hope to see you again soon! Regards, Thais Ghiro Customer Experience #FeelWelcome #PullmanSPIbirapuera

8/10 Good

juan carlos, Seoul. Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It wasn't so great. Room was small and too plain. Bathroom was too small caused uncomfortable situations. Overall it was ok to stay for a couple days.
Stayed 2 nights in Sep 2018
Response from Customer Experience on Oct 26, 2018
Dear Mr. Juan Carlos, Thank you for taking the time to evaluate and share your comments about your last stay with us. It is an honor to receive your feedback and to know that you have had a nice experience in our Hotel. On the other hand, we are sorry for not meeting up to your expectations regarding the accommodations. Let us inform you we have other room types with different decorations and facilities that might please you more! We look forward to your next visit! See you soon! Thais Ghiro Customer Experience #feelwelcome #pullmanspibirapuera On the other hand, we are sorry for not meeting up to your expectations regarding the breakfast buffet. Rest assured your comments were forwarded to the Chef and Restaurant Manager and contributed to future changes in the menu.

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2018
Response from Customer Experience on Sep 26, 2018
Olá José, A equipe Pullman agradece por sua avaliação! Volte sempre! Thais Ghiro Customer Experience #FeelWelcome #PullmanSPIbirapuera

10/10 Excellent

Porfirio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2018
Response from Customer Experience on Aug 31, 2018
Olá Porfirio, Obrigada por sua excelente avaliação! Volte mais vezes! Thais Ghiro Customer Experience #FeelWelcome #PullmanSPIbirapuera

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Customer Experience on Aug 16, 2018
Dear Guest, We appreciate your evaluation! Our team hopes to welcome you back to provide an even better Pullman experience! See you soon! Thais Ghiro Customer Experience #FeelWelcome #PullmanSPIbirapuera