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Reviews of Roomo Bela Cintra

3 out of 5
Roomo Bela Cintra
Rua Bela Cintra, 521, São Paulo, SP

Reviews

8.0

Very Good

Rating 10 - Excellent. 395 out of 1015 reviews" "
Rating 8 - Good. 362 out of 1015 reviews" "
Rating 6 - Okay. 157 out of 1015 reviews" "
Rating 4 - Poor. 57 out of 1015 reviews" "
Rating 2 - Terrible. 44 out of 1015 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Hector

Business traveler
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Location is great but they need to improve a lot. Safe and TV not working. WC leaking water.
Stayed 6 nights in Apr 2024

2/10 Terrible

JOSE, Ft Lauderdale

Liked: Property conditions & facilities
Check-in via WhatsApp. After a 12hr flight, I arrived at the property. The front desk person tells me to scan the QR code, 1hr and 35min later to check-in answering questions via WhatsApp every 20-26min. Unacceptable…
Stayed 2 nights in Mar 2024

8/10 Good

James Alton

Business traveler
Liked: Cleanliness, property conditions & facilities
Decent
Stayed 3 nights in Nov 2023

10/10 Excellent

Brenda Lee

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location. Lovely apartment

10/10 Excellent

Lenwood

Stayed 3 nights in Jun 2023

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although i only stayed on night this visit, i had a very enjoyable experience! check in was easy, the room was spotless, a great view of Sao Paolo, the staff very helpful! easy to get around and stores close by foe food or any necessities..
Stayed 1 night in Apr 2023

8/10 Good

Lenwood

Stayed 4 nights in Mar 2023

8/10 Good

Laura

Stayed 2 nights in Jan 2023

4/10 Poor

Hector

Traveled with group, Business traveler
Disliked: Staff & service, amenities
I've been staying here since it was a hotel 10 years ago and they have the same furniture and service is worst A/C was not working and the electric grill. I reported this and they said someone's coming to resolve both issues but nobody came.
Stayed 12 nights in Jan 2023

4/10 Poor

Flavio

Stayed 1 night in Nov 2022

10/10 Excellent

Flavio

Stayed 1 night in Nov 2022

10/10 Excellent

Mateo Elias

Stayed 2 nights in Oct 2022

10/10 Excellent

Mateo Elias

Stayed 2 nights in Oct 2022

10/10 Excellent

Mateo Elias

Stayed 2 nights in Oct 2022

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was my first time staying at the Bela Cintra, it will not be my last. the property was clean and safe. the staff was very helpful. the location was perfect for what i need to do. the bed as comfortable as my own! and the shower was strong the way i like. I highly recommend staying here.
Stayed 1 night in Sep 2022

6/10 Okay

Hector

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities
Security Staff is extremely rude with guest to the point where one couple had to walk under heavy rain to access the front desk as they didn't allow the taxi to leave them at the fron door. Probably this is my last stay in here. It used to be a good option, now is terrible
Stayed 8 nights in Sep 2022

4/10 Poor

Ruy Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Should disclose that allowed no guest/visitors and no laundry on site.
Stayed 3 nights in Jul 2022

4/10 Poor

Pedro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simples: não se hospedem nesse hotel.
Hotel conceito “suítes”, mas muuuuitos pontos ruins. Primeiro que o check-in é feito todo on-line, por um aplicativo que não estava funcionando. Tive que fazer o processo por WhatsApp, e apesar o atendimento cordial do rapaz, o processo é extremamente falho e desconfortável. Fui impedido de fazer todo o processo antecipadamente, devendo esperar debaixo de garoa, com malas nas mãos, junto à cancela de entrada do estacionamento, feito um indigente, pela informação do número do quarto e posterior liberação do condomínio. Uns 5 minutos debaixo de garoa depois, fui liberado a chegar na recepção do condomínio. Tudo aquilo que fiz por WhatsApp, tive que fazer novamente na recepção. Inclusive, cadastraram minhas digitais pra abrir as portas, que nunca funcionou. Me deram um cartão chave pra usar no elevador e abrir o quarto, simplesmente não funcionou no elevador, toca eu voltar novamente pra tal recepção. O quarto extremamente velho, cama desconfortável. Ao abrir o chuveiro e a torneira pela primeira vez, desceu uma água preta. Não marrom, preta. Claro que não escovei os dentes com essa água. Se tem algum ponto positivo, é a localização, mas existem hotéis melhores, mais bem mantidos e mais baratos na mesma região. se precisasse escolher hoje, teria ficado no Íbis Budget, teria sido melhor negócio.
Stayed 1 night in Jun 2022

10/10 Excellent

Abdulrahman

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in a great location
I had a good experience.. the staff are very helpful I felt home Thanks for everything!
Stayed 1 night in Apr 2022

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I KEEP HOPING FOR THE QUALITY TO RETURN
The receptionist was very nice and helpful. She remembered me from my last stay at the hotel and facilitated the check in. I have been staying at this location for over 15 years when it was known as the Quality Hotel Bela Cintra. Unfortunately the "quality" of the ex-Quality hotel is going down hill very fast. There is no longer a breakfast, no daily housekeeping, except for an extra cost, the furniture is very old and dated with molding wood frames and tile in the bathrooms. On the positive side the quality of the people working there is superior. Like doing my last two stays there, after a couple of days I checked out of the hotel and moved to another hotel of higher quality. I keep hoping the hotel will return to its superior state but that doesn't seem to be happening; how sad.
Stayed 1 night in Mar 2022

2/10 Terrible

Eduardo, Managua

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
THIS NOT A HOTEL. I HAVE A MESSAGE FROM THEM AT THE END AFFIRMING THEY ARE NOT A HOTEL. THEY HAVE NO STAFF. TOILET DOES NOT WORK. INTERNET INEXISTENT AT ALL. GRAVE DAMAGE CAUSED TO US BECAUSE I WORK WITH INTERNET. WORST OF ALL, THEY DO NOT EVEN APOLOGIZE FOR IT. NO IDEA WHAT HOSPITALITY MEANS FOR THEM. PLEASE REMOVE THIS PROPERTY FROM YOUR HOTEL OFFERINGS.
Stayed 6 nights in Feb 2022

2/10 Terrible

Eduardo, Managua

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Feb 2022

4/10 Poor

Rodrigo

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Horrible management!
I always stay at this location, is a nice room size, but now they are under new management and it’s was just bad experience. The room price is really high, there are no breakfast included, no room cleaning, no clean towels ( you need to pay extra fee for this service). Since this building also have residents is not just a hotel the front desk will not help you. The lady was very clear to me, I just help people lives here, anything you need you must text them. So annoying ….. so awkward. It’s a shame!!
Stayed 6 nights in Jan 2022

10/10 Excellent

ERNEST, ELLENWOOD

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MALL CLOSE BY. RESTUARANTS CLOSE BY
Stayed 1 night in Jan 2022

8/10 Good

Jesse

Liked: Cleanliness, staff & service
With this location being a residencia and not a hotel, a lot of services were not available or available for a price.
Stayed 7 nights in Dec 2021

2/10 Terrible

G

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I do not recommend - Terrible Customer Service!
The apartment is spacious, clean and quiet. However, although the building has one reception, there is no agency representative in the building. Therefore, the check-in has to be done through an App or WhatsApp. I do not have a Brazilian mobile, had no internet, and could not use the building's wifi. Therefore, I was unable to check-in for a long while. Eventually, the front desk person checked in for me through her own WhatsApp. Unfortunately, it was late at night and very stressful. I had to work the next day, and the internet was beyond slow. I work European hours and at 5 am I wrote to the agency to ask them to do something about the internet; they said they would do something. From 5 am until the time I checked out at midday, I kept asking for help, and they kept saying they were going to do something. The agency did nothing, I missed a day of work, and by the time I checked out, no one had had the courtesy even to tell me that no technician was coming. I would have gone to a co-working space if they had said that. The agency's lack of customer service and interest made my stay very unpleasant and cost me a day's work.
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Nice Place But No Housekeeping
There was no housekeeping included within your accommodations for the hotel piece as it seems as though it is tailored for locals to stay long term. I had an incident requiring housekeeping to assist with and they shared it was not available. I had to purchase my own cleaning supplies to attend to the situation. Beautiful property but just be ready to get your additional supplies if you run out of towels or soap. Additionally the water was initially soiled I guess from maintenance working on plumbing before I got. It eventually cleared up
Stayed 3 nights in Nov 2021

10/10 Excellent

roosevelt, WASHINGTON

Stayed 1 night in Sep 2021

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
WIFI barely works!
Very nice place with large rooms and secure entry to the property. The only downside of this hotel, is the horrible WIFI. This was my 2nd time staying here and the WIFI has not improved at all and nothing was done to correct the issues. If the WIFI was functional would consider to stay here every time I come to Sao Paulo.
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
I was pleased with the location, staff and size of rooms.
Stayed 1 night in Feb 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay.
Overall, the stay was excellent. Staff friendly and accommodating. The breakfast was good as well. The wifi was not good.
Stayed 2 nights in Feb 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2021

8/10 Good

JGil, Atlanta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is nice convenient. WIFI IS YOUR ONLY ISSUE. IT NEVER STAYS CONNECTED. YIUR ON WIFI CALL AND IT POPS OFF AND NOW YOUR ON A CALL WITH DATA CHARGES. WHEN I SAY WIFI IS HORRIBLE IT IS HORRIBLE. it does get chilly in room there’s no heat but just ask for more sheets. It alright after that. There’s a corner gas station 1 minute up the street for ICE Store for sodas water. Just pay for you room online in advance cut down on confusion. Staff is very nice I’ll stay again. I’ll just purchase a range extender for WiFi
Stayed 6 nights in Oct 2020

8/10 Good

Jeffrey, Atlanta

Liked: Cleanliness, staff & service
Great location, the room is large, almost the size of a small apartment, it has a small kitchen, office area, sofa, two TVs. Could use an update, but for the price, it can’t be beat.
Stayed 3 nights in Oct 2020
Response from General Manager on Nov 4, 2020
Hello Jeffrey We want to thank you for taking the time to post a review of your stay at our hotel. We appreciate your feedback and will take your comments into consideration. We hope to see you again soon. Best Regards, Regina Vianna General Manager

10/10 Excellent

Verified traveler

Stayed 8 nights in Aug 2020

8/10 Good

Daniel Mark

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Great little apartment with plenty of space for 2
The location is amazing! A couple of blocks from Paulista Avenue and Rue Augusta - with lots of bars and places to eat. There’s a reasonable sized mall nearby too. Cab from GRU airport is about 45 mins. The staff are friendly, it’s a very secure complex. The apartments are a little dated but we had a balcony, kitchenette/living room, shower, little office (where we kept our luggage) and a double room. The real downside is the pool and gym. It is DISGUSTING. Mould all around the pool and it stunk. Breakfast buffet was pretty good compared to the other 3 hotels we stayed at in Brazil.
Stayed 1 night in Feb 2020

10/10 Excellent

Marcello, Houston

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, great pool, great breakfast, great location, great rate
Stayed 2 nights in Jan 2020
Response from Daniela Nascimento on Jan 29, 2020
Hello Marcelo Thank you very much for taking our survey. We are happy to meet your expectations.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, near many shops and restaurants. Comfortable and clean rooms. Wifi connection is off sometimes. Good breakfast and nice swimming pool. We enjoyed out stay.
Stayed 3 nights in Jan 2020
Response from Daniela Nascimento on Jan 29, 2020
Hello Thank you very much for taking our survey. We are happy to meet your expectations.

10/10 Excellent

Luciana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel!
Very polite staff, from reception to breakfast area. Room is a big 1 bedroom flat, very good for a long stay. It's not a modern hotel but overall nice option in a nice location
Stayed 1 night in Sep 2019
Response from General Manager on Nov 8, 2019
Hello Luciana We want to thank you for taking the time to post a review at Hotels.com. We hope to see you again soon. Best Regards, Regina Vianna General Manager

8/10 Good

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious suites
Very good hotel in São Paulo! Indoor swimming pool was huge and personally used it everyday. Breakfast was good and the rooms spacious, used to stay at Transamerica Perdizes but will be using this hotel from now on
Stayed 5 nights in Sep 2019
Response from Quality Suites Bela Cintra on Oct 2, 2019
Hello Jason! We want to thank you for taking the time to post a review of your stay at Quality Suites Bela Cintra at Expedia. We appreciate your feedback and look forward to having you stay with us again! Quality Suites Long Stay Bela Cintra Team

10/10 Excellent

Joseph, California

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay I will stay there again in the near future.
Stayed 1 night in Aug 2019
Response from Quality Suites Bela Cintra on Oct 2, 2019
Hello Joseph! We want to thank you for taking the time to post a review of your stay at Quality Suites Bela Cintra at Expedia. We appreciate your feedback and look forward to having you stay with us again! Quality Suites Long Stay Bela Cintra Team

10/10 Excellent

JOSNEY, Curitiba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
I have stayed in this hotel for more than 7 years. It is one of my favorites. The service is phenomenal and the cleanliness of the rooms are worthy of emulation. The rooms should be upgraded to comply with current standards though. Overall, it is an excellent hotel, close to all entertainment options.
Stayed 3 nights in Jul 2019

10/10 Excellent

JOSNEY, Curitiba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my favorite hotels
I've been in this hotel like 20 times. It's one of my favorites.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet was excellent, the rooms were comfy and has a nice location
Stayed 4 nights in Jun 2019

8/10 Good

Davide

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel on a budget in a good location
Rented the two bedroom. Property is overall ok/good. Room was super stuffy every time we left it without the air conditioner for more than a few hours. Not a lot of complaints for the price if youre on a budget.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the size of the room. It's was a one bedroom apartment.
Stayed 2 nights in Nov 2018

10/10 Excellent

JOSNEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favourite hotel in Sao Paulo
It is, basically, my favourite hotel in Sao Paulo.
Stayed 3 nights in Jan 2018

10/10 Excellent

Oscar, Baltimore MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice suites close to Paulista
The suites, the staff, the bulding, the breakfast were all excellent! One important complaint I have is that the wifi keeps breaking, and stops working, and one has to spend a lot of time getting it to work again. I had this problem both with my laptop and my iPhone. I was at two different suites and I had the same problem. In this time and age wifi should be like running water. It should not be so difficult to get it to run smoothly. (And yes, I called the help desk and they didn’t know.)
Stayed 7 nights in Dec 2017

10/10 Excellent

jorge mauro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Very safety place, nice views to skyline, just the pool was on maintenance i can not swimm... but the gym is very good.
Stayed 3 nights in Sep 2017

6/10 Okay

joe, Toronto, Canada

Liked: Staff & service
Disliked: Cleanliness, room comfort
The Staff were very helpful, But the room had mold
The room had Mold ( Mildew) on the Walls under the Window,of the Bedroom and in one corner of the the computer Room. Also, the Furniture was very soiled, especially the Pull out Bed.. there was dust all over the Rooms.
Stayed 1 night in Aug 2017