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Reviews of Royal Jardins Boutique Hotel

4 out of 5
Royal Jardins Boutique Hotel
Alameda Jau 729, Jardins, São Paulo, SP

Reviews

8.2

Very Good

Rating 10 - Excellent. 411 out of 1000 reviews" "
Rating 8 - Good. 393 out of 1000 reviews" "
Rating 6 - Okay. 117 out of 1000 reviews" "
Rating 4 - Poor. 41 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Daniel, Port Saint Lucie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms need a remodel. The beds are way too hard and firm. Provide better bedside tables. Provide Better soap and shower washing supplies. Upgrade the internet speed. Way too slow.
Stayed 3 nights in Mar 2024
Response from Gerência on Mar 25, 2024
Good afternoon,Thank you for your considerationsSee you soon!

8/10 Good

Andrius, Bangor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It's a good affordable option to stay within a few minute walk from Paulista. Check-in was smooth, I arrived to Sao Paulo early in the morning and I was able to store my bags with the reception desk until my room was ready at 2pm. Lobby area is pretty small, with minimal air conditioning which was a surprise. The gym is very small, jacuzzi tub was not operational, not sure about the sauna. The photos of rooms and facilities on booking sites were a bit misleading in respect to sizes of the rooms, amenities, and lobby. Overall a decent option to stay in a convenient location.
Stayed 3 nights in Mar 2024
Response from Gerência on Mar 25, 2024
Dear guest.First we want to thank you for staying in Royal Jardins Boutique Hotel!We are also grateful for the willingness to contribute with your opinion.Your opinion is very important and will help us improve our services and achieve an excellence in service!!!

6/10 Okay

Aida

Liked: Staff & service
Disliked: Property conditions & facilities
Everything was old even the make up mirror, the floors, the towels, the hall carpet :(
Stayed 3 nights in Dec 2023
Response from Emerson on Feb 1, 2024
Obrigado por escolher o hotel Royal Boutique Jardins para sua hospedagem em Sp.Nosso hotel passou por grandes reformas este ano e agora para 2024 estamos com 100% dos apartamentos reformados.Esperamos revê-la em breve!Gerência

6/10 Okay

Mario

Liked: Staff & service
The Royal Jardins is located in an excellent area in São Paulo. The hotel function s more like an aparthotel. The common areas are fine, including the restaurant. Breakfast was nice, although a bit repetitive. The room was a disappointment: the toilet didn’t function appropriately. The linens and towels looked worn out and feel overused. The have to do a facelift!
Response from Emerson Carvalho Gerente Geral on Aug 21, 2023
Dear Guest. We would like to thank you for choosing Royal Boutique Jardins and for sharing your comments with us. Only in this way can we know the experience of our guests and thus improve our services. Sincerely, Emerson Carvalho General Manager

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Emerson Carvalho Gerente Geral on Jun 8, 2023
Prezado hóspede. Muito obrigado por dedicar seu tempo para avaliar nosso hotel. Vamos levar em consideração suas pontuações e repassar aos responsáveis. Atenciosamente, Emerson Carvalho Gerente Geral

4/10 Poor

T Carvalho

Business traveler
Disliked: Staff & service, room comfort
Not worth at all
Poor quality for the price they ask.
Stayed 3 nights in Apr 2023
Response from Emerson Carvalho on Apr 22, 2023
Dear guest.Thank you for taking your time to give us your feedback about your stay in our hotel.We’re sorry for any inconvenience. But we are already making renovations to guarantee a comfortable stay for you.We hope to see you in your next trip to São Paulo, so you can see what we have changed.

8/10 Good

Raquel

Liked: Property conditions & facilities
The staff were pleasant, location was excellent, and the quality of the room was commensurate with the price. I enjoyed the breakfast buffet. I also appreciate that they facilitated an early check-in. Cons: I don't know if I needed to request it, but housekeeping did not come to my room during my short visit. Also, I could hear conversations and doors closing in the hallway. It would have been annoying if I spent a lot of time in my room. Overall, positive experience and I would book again.
Stayed 2 nights in Apr 2023
Response from Emerson Carvalho on Apr 11, 2023
Dear Raquel,Thank you for taking your time to give us your feedback about your stay in our hotel. Your opinion is very important for us.We hope to see you soon!

10/10 Excellent

John, New York

Stayed 2 nights in Nov 2022

10/10 Excellent

Daiane

Stayed 1 night in Sep 2022

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Ryan

Traveled with partner
Liked: Staff & service
Great location and free breakfast buffet. Negatives are that the hallway had fresh paint the day we arrived (smelled terribly!) and the staff was initially reluctant to change our room although they eventually did. Also the water went out for half a day, and the cleaning staff wasn’t great - failed to replace our soap and toilet paper, and there was a pee stain on the toilet seat from previous guests. Would stay elsewhere for this hotels of this price range.
Stayed 2 nights in Jul 2022

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff and location
Excellent hotel in the centre of Sao Paolo. We arrived early after our flight was changed but no issue with an early check-in for a small fee. The staff were very pleasant and courteous. The hotel was very clean and had a good choice at breakfast. I would recommend this hotel and will stay again when i return to Sao Paolo.
Stayed 1 night in Jun 2022
Response from Gerencia on Jun 24, 2022
Dear. Thank you for sharing your comments. We are glad to know that you had a good experience with us. It is rewarding to know that you appreciated our hotel, rooms, service and our staff. We hope to have the pleasure to welcoming you back on your next visit to São Paulo. Best Regards,

10/10 Excellent

Eoghan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Highly recommended hotel. Staff excellent and were very accommodating.
Stayed 1 night in Jun 2022
Response from Gerencia on Jun 24, 2022
Dear First we want to thank you for coming to the Royal Jardins Boutique Hotel ! We are also grateful for the willingness to contribute with your opinion . Your opinion is very important and will help us to improve our services and achieve an excellence of service. We hope to welcome you again soon! Best Regards.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was confy and the breakfast area was partly in the open air garden. The area was quiet.
Stayed 2 nights in Feb 2022
Response from Emerson on Feb 23, 2022
Dear Martin; First we want to thank you for coming to the Royal Jardins Boutique Hotel ! We are also grateful for the willingness to contribute with your opinion . Your opinion is very important and will help us to improve our services and achieve an excellence of service. We hope to welcome you again soon!!! Best Regards, Emerson Carvalho General Manager

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
Excellent staff. Fast check in process. Rooms remodeled nicely. Cold air. Refrigerator in room with bar. Nice electric outlets with adapters built in Very clean. Breakfast buffet probably won’t appeal to most Americans but was okay
Stayed 1 night in Feb 2022
Response from Emerson on Feb 23, 2022
Dear Hidden Thank you for sharing your comments. We are glad to know that you had a good experience with us. It is rewarding to know that you appreciated our hotel, rooms, service and our staff. We hope to have the pleasure to welcoming you back on your next visit to São Paulo. Best Regards, Emerson Carvalho General Manager

8/10 Good

Renato Augusto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa opção com preço razoável.
Boa opção, não é um hotel novo ou moderno, mas é incrivelmente perto de tudo e com valor bastante razoável considerando a localização.
Stayed 1 night in Dec 2021

8/10 Good

GASTON

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

João

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

4/10 Poor

Felipe

Liked: Cleanliness, staff & service
Hotel velho e com cobrança de taxa escondida
Reservei o hotel pelo Hoteis.com e na reserva dizia que o preço total já inclui todos os impostos e taxas. Ao fazer o check-in, fui informado que deveria pagar uma taxa de 15% sobre o valor da reserva. Reclamei na hora, mas me pediram para verificar o e-mail de confirmação da reserva e, realmente, no final do e-mail, em letras pequenas, dizia que seria cobrada essa taxa no momento do check-in. Para que fazer uma cobrança dessa forma, ao meu ver, de maneira desonesta? Por que já não incluem todo o valor no preço total pago no momento da reserva? Dessa forma eu teria certeza de quanto eu teria que pagar, e poderia avaliar melhor se gostaria de efetuar a reserva ou não. Fora essa taxa escondida que foi cobrada, o hotel, no geral deixou a desejar. As fotos no site são bem diferentes das condições atuais do hotel. É um hotel velho, apesar de, no geral, estar em boas condições. Mas o quarto (pelo menos o que nós ficamos, no 7º andar) não se assemelhava nem um pouco com o das fotos. As áreas comuns também poderiam passar por uma reforma. O café da manhã foi mediano. Não tem muitas opções, e muitos itens não são repostos imediatamente quando acabam. As mesas também demoram a serem limpadas. O ponto mais positivo acredito que seja a localização. Bastante conveniente e próximo de uma estação de metrô. Enfim, no geral eu avaliaria como uma experiência razoável, mas com certeza não me hospedaria nesse hotel novamente. Por esse preço tem opções bem melhores.
Stayed 4 nights in Aug 2021

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and staff
Stayed 1 night in May 2021
Response from Murilo Arruda on May 20, 2021
Dear Guest, Thank you for taking your time to give us your feedback about your stay in our hotel. Your opinion is very important for us. We hope to see you soon! Best Regards, Murilo Arruda General Mananger

10/10 Excellent

Leandro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from Murilo Arruda on May 20, 2021
Prezado Sr. Leandro, Muito obrigado por dedicar parte de seu tempo para compartilhar sua positiva experiência em nosso hotel. Será um prazer recebê-lo novamente no Royal Boutique Jardins! Atenciosamente, Murilo Arruda Gerente Geral

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena ubicación, a una cuadra y media de la Av Paulista, personal muy amable. Lo único que me pareció muy ruidoso el hotel, las puertas de las habitaciones no aislaban bien el sonido y cualquier cosa se escuchaba fuerte
Stayed 4 nights in Feb 2021

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Staff was helpful and it was a great location!
Stayed 7 nights in Nov 2020

6/10 Okay

Mara

Liked: Cleanliness
Stayed 3 nights in Sep 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good location with excellent breakfast and front desk good and fest people in there
Stayed 1 night in Feb 2020
Response from Murilo Arruda on Mar 13, 2020
Dear Guest, Thank you for taking your time to give us your feedback about your stay in our hotel. Your opinion is very important for us. We hope to see you soon! Best Regards, Murilo Arruda General Mananger

4/10 Poor

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
We have booked this room for 68 dollars a night. We had a 10 hours flight from US and went to the hotel to see if we can check in earlier. They have requested a full day charge 68 dollars to check in earlier otherwise we had to wait with 16months old baby at the reception until 2 pm. We told them that we can’t wait with an infant for 6 hours but we were happy to pay some penalties to check in earlier. But no exception. We had to pay full charge for the room. Very polite and friendly staff but I don’t think we will ever stay there again.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and accomodating staff! Breakfast tasted great. Rooms were super clean and modern. Definitely would stay here again.
Stayed 1 night in Nov 2019

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019

6/10 Okay

Wayne, Sarasota Florida

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Clean modern rooms although very small. Very nice breakfast. Queen bed is two twin beds pushed together. Very uncomfortable in the middle naturally.
Stayed 3 nights in Sep 2019

8/10 Good

BrandonUSA, Los Angeles

Business traveler
Liked: Cleanliness, staff & service
Every year I try to stay at this hotel and this time I was a little disappointed. Too noise on upstairs room. For two nights I had lights issue on the room. Service people forgot to add soap on the room on the next day. Overall I still like the hotel staff, always polite and helpful staff.
Stayed 4 nights in Aug 2019

6/10 Okay

bingqiang

Disliked: Room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Lance

Liked: Cleanliness, property conditions & facilities, room comfort
Decent stay in the heart of SP
This hotel is right off Ave Paulista, but yet in a quieter area. Very short walk to everything you need in SP. Hotel itself is well done and up to date. Bed was fairly comfortable though the "drivers side" was pretty worn down. I just slept towards the middle of it. Bathroom is good size. Breakfast was large and plentiful. Good options and helpful staff. Rooms have little fridge but the hotel does not - for leaving cold items with luggage - staff was not at all helpful on that point but otherwise nice as one let me stay longer in the afternoon as I had checked in from a late flight very late at night. I stayed up high which was nice for the views. Fitness room is ok. Jacuzzi and sauna have to be requested so that is a bit of a hassle. Overall good value for the money.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We rental a car and the hotel not like be responsible for the scratches on the car... not show at camera,and insist to told that happen on the street. We park just at hotel. We like make a police report.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
Hotel is well located, facilities are ok and staff is helpful. My only comment on the negative side is that my room 201 got noises from other room , a fan from the outside and from the alley. If you are a sensitive sleeper consider this. Otherwise hotel is ok and for the price by the time I booked and location it was good deal.
Stayed 1 night in Jun 2019

6/10 Okay

RF

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
the room full of dust everywhere, and the internet doesn’t work...
Stayed 4 nights in Jun 2019

8/10 Good

laurence

Liked: Cleanliness, staff & service, property conditions & facilities
Trying but not quite there!
The beds and the gym need updating the front desk service is good and mediocre depending who is working!
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
Inflexible front desk staff
The front desk clerks were totally inflexible about earlier check ins. Our journey to Sao Paolo was long and exhausting and we arrived at the hotel early. The staff made zero effort to accommodate an earlier check in and simply insisted we wait until check in time at 2pm. The rooms are small and our shower was plugged so water kept overflowing into the main bathroom area. The only great things about this hotel are the location and breakfast.
Stayed 1 night in Apr 2019

4/10 Poor

Ana Paula

Disliked: Cleanliness, staff & service, property conditions & facilities
The AC stop working during the night and the room, including the bed was full of ants!! And when I complained to the front desk, I just heard back a “OK” from the staff. Front desc bad trained Regular breakfast Great location
Stayed 1 night in Apr 2019

8/10 Good

Veronica, Miami - FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities
A/C barely works and is limited. Even running constantly, room never cooler than 70°. Queen bed is actually 2 single beds jammed together. Mattress and pillows very hard. Room is very small. Alrgough good breakfast, nothing else about hotel is good. Definitely not a boutique.
Stayed 2 nights in Jan 2019

10/10 Excellent

Ilkgul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good!
Very good and safe location. Very nice breakfast!
Stayed 2 nights in Dec 2018

8/10 Good

Gaston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location/ small rooms
Great location! Good service and great breakfast. Rooms are not spacious. I recommend Royal Jardins Boutique Hotel.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2018

4/10 Poor

Verified traveler

Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2018

8/10 Good

Couple, Toronto Canada

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location,location,location. 2 blocks from paulista ave. Shopping and excellent dining. Well trained staff,very heloful espicially tbe young bell hop who helped us with our Uber setup. A very patient and helpful young man
Stayed 3 nights in Dec 2018

8/10 Good

Daviy, California

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Close to restaurants and transportation.
Stayed 3 nights in Nov 2018