Ratings based on 208 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Austin, Texas

Stay in Sao Paulo

Posted Apr 16, 2015
Pros: location
Cons: Make the hotel a non smoking hotel
On a 20 day business trip I have made the TRYP my base in Brasil checking in and out four times as I travel throughout brasil. All check in's and check outs have been good, I have paid different price all four times but it's OK. However when I first arrived and on my second check in I was given a room in the higher floors. On my third and fourth check in I was given a room in the second and third floor which are much noisier floors. One big issue for me was on my third check in I was given a smoking room which needless to say and although clean the room stunk like stale cigarettes. I requested a room change and was denied because they said they did not have any rooms so I spent one night in a very stinky and uncomfortable room which was very upsetting. Next day I was given a room. However this incident has made me look around the neighborhood for another hotel. So although tonight I will be checking in for a fifth time during this stay it will be my last. When I return to SP for an extended stay I'm going to try the Radisson which is a few blocks away and looks newer/nicer, The area I'm staying is the ITAIM BIBI area.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami

Very convinient and close nice restaurants

Posted Apr 15, 2015
Pros: the room, location , breakfast
Cons: so all okay
Location: rascal restaurant, jum japanese restaurant, iguatemi mall, ibirapuera park
Very good experiene with the Hotel Staff and Location
5 out of 5
Recommended
for Everyone
by A verified traveler

Boa opção para fim de semana

Posted Apr 13, 2015
Hotel muito bom, equipe atenciosa, bem localizado, café da manhã farto, quarto aconchegante, estacionamento com manobrista incluso e tarifas pela metade do preço no fim de semana. Valeu cada centavo!!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Austin, Texas

Nice hotel very nice safe neighborhood

Posted Apr 8, 2015
Pros: the neighborhood, you can find everything you need
Cons: a little face lift in the lobby area and hallways
Location: Very nice location, business district with good eats and a fantastic all organic mini supermarket
Very nice area they have a nice local version of a whole foods mini supermarket half a block away. Good eats all around the neighborhood.
1 out of 5
by A verified traveler

Terrible Service

Posted Mar 20, 2015
Pros: Rooms were clean. That's all.
Cons: Internet, staff that do care about customers.
This was my second stay, after 6 months. Unfortunately a co-worker convinced me to give the hotel a new chance. My stay was even worst than the first one. Internet was again useless (even when they charge extra for it). It's clear now that my complains on my previous stay were not an "isolated incident", staff/hotel simply don't care to provide a decent internet service. Food on the room service got worse, I didn't even get some salt for the fries that came with the beef. Worst of all, when I requested wake-up service to take an early flight (just as backup), they said OK but never called me. Luckily nothing happened with my mobile and I did indeed wake-up on time. It's clear that problem is very simple: Hotel staff don't care. They believe that a clean room and painted walls is the only thing they have to provide.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2015
Muito agradável a estadia no hotel. Recomendado!!!
3 out of 5
by A verified travelerfrom rio de janeiro

Posted Feb 27, 2015
Os quartos precisam de reforma, tudo muito Velho, lençol pequeno paraa cama etc
4 out of 5
Recommended
for Everyone
by A verified traveler

Boa opção no itaim

Posted Feb 25, 2015
A atendente Helena estava muito mal preparada, liguei para saber sobre o "day use" ela me informou vagamente, e disse que seria mais viável contratar a estadia via Expedia, pelo melhor preço... Quando me apresentei no hotel as 9h ela disse que quando a reserva é feita por estes serviços, o check-in só pode ser realizado após as 14h, que iria "abrir uma excessão" para mim, uma vez que não me informou isto quando eu liguei... Foi bastante ríspida e impaciente, e me fez esperar por mais de 1 hora para poder entrar no quarto, até que se confirmasse a reserva com o voucher do Expedia. Muito desagradável. Eu tinha que descansar o máximo possível pois havia chegado de uma jornada longa de voo e precisava me re-apresentar novamente as 19h para uma nova etapa. Dormi menos do que eu desejava, inclusive porque a atendente me pressionou a sair do quarto as 17h no máximo ou iriam me cobrar uma nova diária. Durante o meu descanso, por volta de 15h fui incomodado por uma pessoa que bateu na porta e perguntou se eu "estava precisando de alguma coisa".
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Rio de Janeiro

Otimo valor

Posted Jan 24, 2015
Pros: Localizacao, moderno, agradavel.
Location: Melhor impossivel
Tive um otimo preco para um hotel super bem localizado e com um equipe muito profesional. Gostei muito.
5 out of 5
Recommended
for Couples
by A verified traveler

OTIMO

Posted Jan 7, 2015 on Hotels.com
atendimento muito bom! ja me hospedei diversas vezes nesse hotel e nunca tive nenhum tipo de problema.