Lobby

Reviews of DoubleTree by Hilton Sao Paulo Itaim

4 out of 5
DoubleTree by Hilton Sao Paulo Itaim
Rua Manuel Guedes, 320, São Paulo, SP

Reviews

8.0

Very Good

Rating 10 - Excellent. 182 out of 596 reviews" "
Rating 8 - Good. 258 out of 596 reviews" "
Rating 6 - Okay. 109 out of 596 reviews" "
Rating 4 - Poor. 39 out of 596 reviews" "
Rating 2 - Terrible. 8 out of 596 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Olivia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property nice location breakfast was delicious
Stayed 4 nights in Sep 2023

8/10 Good

Victoria

Stayed 6 nights in Apr 2023

10/10 Excellent

Kevin L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly

10/10 Excellent

Anwar

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice ,clean and comfortable . And they let me checked in early .
Stayed 1 night in Feb 2023

10/10 Excellent

ilan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be happy to comeback
Great location nice room worked very well for my business trip
Stayed 5 nights in Dec 2022

6/10 Okay

Vanessa

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The condition of the bathroom in the room was not pleasant. Very old, poor lighting, poor water pressure.
Stayed 1 night in Jul 2022

10/10 Excellent

Danúbia

Stayed 1 night in May 2022
Response from Camila Butti GM - DoubleTree by Hilton SP Itaim on May 18, 2022
Danúbia, Obrigada por sua avaliação. Esperamos seu breve retorno. Atenciosamente

10/10 Excellent

Freddy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación
Stayed 8 nights in Mar 2022
Response from Camila Butti GM - DoubleTree by Hilton SP Itaim on Apr 6, 2022
Estimado Freddy, Gracias por su evaluación. Esperamos recibirle tan pronto. Atentamente

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service and excellent location. This was my 2nd stay at this hotel
Stayed 1 night in Nov 2021
Response from Camila Butti GM - DoubleTree by Hilton SP Itaim on Dec 6, 2021
Dear Jonathan, It´s a pleasure receive you again. we are glad that enjoyed your experience, with our service and location. We hope see you every time in São Paulo. Kind regards

10/10 Excellent

Erol

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel. Clean rooms, good service, and amazing location. Would definitely stay again
Stayed 3 nights in Nov 2021
Response from Camila Butti GM - DoubleTree by Hilton SP Itaim on Dec 3, 2021
Dear Erol, Thank you very much for share your comments with us. We are glad that enjoyed your experience and we are waiting for your new visit. Kind regards

4/10 Poor

Verified traveler

Disliked: Staff & service
Not up to the Hilton brand
Room was loud. Housekeeping didn’t come before 4 PM. Blow dryer didn’t work. No hot water. In general room in poor quality. Front desk never answered the phone. Didn’t return my deposit when I checked out and charged me an extra 400$ for no reason. I caught this on my credit card bill and they said they’re going to fix it, but have not done so yet.
Stayed 10 nights in Oct 2021
Response from Camila Butti GM - DoubleTree by Hilton SP Itaim on Nov 16, 2021
Dear guest, Thank you very much for taking the time to share your review. We strive to provide the highest quality of accommodations and value any feedback we receive as it gives us the opportunity to uphold our standards and ensure our guests' satisfaction. We appreciate your constructive feedback , pease rest assured your comments have been noted and will be used as we look to make improvements. We are committed to providing you with an excellent guest experience and hope you will consider visiting us again in the future.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2021
Response from Camila Butti GM - DoubleTree by Hilton SP Itaim on Sep 24, 2021
Prezado, Muito obrigada por nos enviar sua avaliação. Esperamos que retorne muito em breve. Atenciosamente,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2021
Response from Alexandre Silva on Jan 12, 2021
Muito obrigado por sua avaliação. Esperamos recebê-lo em breve novamente. Atenciosamente, Alexandre Silva - Supervisor de Recepção DoubleTree by Hilton São Paulo Itaim

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2020
Response from Camila Butti GM - DoubleTree by Hilton SP Itaim on Jan 4, 2021
Prezado hóspede, Obrigada por compartilhar sua avaliação conosco. Esperamos ter a oportunidade em recebê-lo novamente. Atenciosamente

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Service
Great service, amazing location and very helpful staffs. I had a late flight and they let me to stay a litter longer, I'm very thankful for that. Excellent room, very clean, I really recommend this hotel.
Stayed 1 night in May 2020
Response from Camila Butti GM - DoubleTree by Hilton SP Itaim on Jun 5, 2020
Dear Marcelo, Thank you very much for share your lovely comments with us. We really appreciate that you enjoyed your stay and hope see you again, as soon as possible. Kind regards

8/10 Good

Sean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serviceable hotel for a short business trip.
Stayed 1 night in Mar 2020
Response from Camila Butti - GM DoubleTree by Hilton SP Itaim on Apr 30, 2020
Dear Sean, Thank you for your comments. We hope see you soon to know all our services and enjoy our special location. Kind regards

8/10 Good

Tariq

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
COVID conditions
Under COVID conditions nothing is normal so the best you can hope for is a great staff, cleanliness and a good breakfast. 5 stars on all of those
Stayed 1 night in Apr 2020
Response from Camila Butti GM - DoubleTree by Hilton SP Itaim on Apr 29, 2020
Dear Tariq, Thank you for share your comments with us. We hope see you soon in another opportunity for enjoy our services and special location. We apreciated that you enjoyed our staff, a la carte breakfast and cleanliness. Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with recente renovations. Good value
Stayed 1 night in Mar 2020
Response from Camila Butti - GM Itaim São Paulo by Atlântica on Mar 10, 2020
Dear guest, We really appreciate that you enjoyed our renovations. We hope see you soon Best regards

10/10 Excellent

Lidiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
It's the second time I stay at Hotel Itaim, and I would definitely come back again. Excellent service, delicious breakfast with many different options and I've had a really good time in the pool. Room is spacious, very clean and the bed is quite comfortable. Frigobar items are expensive, so I would not recommend having anything from there. In the overall, a very good experience.
Stayed 1 night in Dec 2019
Response from Camila Butti - GM on Jan 2, 2020
Dear Lidiane, Thank you for share with us your experience. We really appreciate your comments and hope see you soon Best regards

8/10 Good

Renato

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience.
Stayed 2 nights in Aug 2019
Response from Itaim São Paulo by Atlântica on Sep 24, 2019
Dear Renato, thank you for share with us your experience. We hope see you soon. Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019
Response from Itaim São Paulo by Atlântica on Sep 6, 2019
Prezado hóspede, Obrigada por sua avaliação. Esperamos recebê-lo novamente em breve Atenciosamente,

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service, amenities
The hotel is a little bit old, but the staff is very good,
Stayed 4 nights in Apr 2019
Response from Itaim São Paulo by Atlantica on Jun 19, 2019
Dear guest, thank you for your comments. We already started to renovation ours rooms. We hope see you soon.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2019

8/10 Good

Phillip

Breakfast needs serious improvement.
Stayed 5 nights in Nov 2018
Response from TRYP Itaim on Dec 18, 2018
Dear Phillip, Thank you for your comments. Our restaurant manager is improvementing the breakfast. We hope see you soon

8/10 Good

Hernan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2018
Response from TRYP Itaim on Nov 23, 2018
Prezado Hernan, Muito obrigada por sua avaliação. Esperamos sua próxima visita

6/10 Okay

R, DC

Asked for high floor and got only second floor because I booked through Expedia.
Stayed 2 nights in Aug 2018
Response from TRYP Itaim on Sep 25, 2018
Thank you for your comments We have differents room types. The TRYP room is located just until the 5th floor. Our high floor are the Premium Rooms. We hope to have clarified the information Best Regards

4/10 Poor

Clay, Birmingham, AL

Disliked: Staff & service
The location of the hotel is in a nice area within São Paulo. There are lots of good restaurants and shops nearby. However, this hotel is only one of many to choose from in the Itiam neighborhood. The price is reasonable, but in my experience comes at the cost of very poor housekeeping service and a disturbing desk staff policy where they let themselves into your room at 10 o’clock at night while you are sleeping to ask, “Is there is anything you need?” There are no safety bars/chains on the inside of the door so if/when they want to come into your room, there’s no way to prevent it.
Stayed 5 nights in Aug 2018
Response from TRYP Itaim on Sep 25, 2018
Dear Clay, We apologize about your experience with us. We hope to have another opportunity to receive you Best regards

8/10 Good

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is ok. Wi-Fi connection was really bad

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
the hotel is closes to restaurants and bars areas
it was so so, its hard order food over the room service if u dont speak Portuguese ,other bad things is hotel staff open your room without knock any time during the day and u wil be lucky if they clean ur room well on your stay
Stayed 5 nights in Mar 2018

8/10 Good

ROGER

Liked: Cleanliness, staff & service, property conditions & facilities
Inexpensive but perfectly convenient
Budget hotel, no frills, good neighborhood with plenty of restaurants.
Stayed 1 night in Jan 2018

8/10 Good

Fabiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel stay
The location is fantastic!! lots of options walking distance, very friendly staff, great breakfast and good value for the restaurant very friendly staff at the restaurant. However their system wasn't working properly and the whole reception of the hotel and so on smell frying something like that, not very pleasant the smell at all. A part of that everything was ok.
Stayed 5 nights in Sep 2017

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is excellent. Close to almost anything in Sampa. A Uber drive away.

10/10 Excellent

Luiz Otavio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Staff & service
Quick stay and everything OK. Very good location.

10/10 Excellent

laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service nice hotel will use again

8/10 Good

Bob, Boston

Liked: Cleanliness, staff & service, room comfort
Nice hotel located near comfortable amenities.
The experience was a good one. The hotel location is great. Near restaurants, bars, and easy access to most business districts. One drawback for a business traveler was the slow speed of the WiFi.

8/10 Good

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Arturo, SCL

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old rooms. Dirty aisles.
Dirty and old, just a fotos breakfast. Restaurant bar.

8/10 Good

Ricardo, Lima

Liked: Staff & service
not great.
Mosquitoes in the room. also, floor 5 smells of smoking. Other than that, a good location close to restaurant options and central to my needs.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

AdrianJ, Boca Raton, FL

Liked: Staff & service
Not bad, but rooms need updating/cleaning
Great location and hotel staff is very helpful. The breakfast buffet is fantastic! However, the condition of the rooms was a bit disappointing. A bit run down and in need of deep cleaning. I would suggest staying at the Tryp Rua Iguatemi instead.
Response from Camilla Butti on Nov 14, 2015
Dear Adrian, thanks for the review and sorry for not overcome your expectations, we hope to welcome you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very clean friendly staff and updated room. Very nice bathroom
Response from Camila Butti on Sep 9, 2015
Thanks for the review, we hope to welcome you again soon.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Ricardo, Doral, FL

Disliked: Cleanliness, staff & service, room comfort
Primitive resources
Put me in a room near the elevator. Buzzer for open door sounded too loud inside the room. Very hard to rest with that annoying noise. Internet DiD NOT work. Even we were three guests claiming at the front desk at the same time, the staff still tried to convinced that there was a problem in our iPads, Android devices, etc. Spent three hours talking to tech support. They reset their system four times but could not fix it.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Hotel
I had a pleasant short stay at this facility. The rooms were clean and comfortable. The internet was a little slow and my colleague and I both had trouble connecting in the breakfast area.

6/10 Okay

Verified traveler

Disliked: Staff & service
Great location, just ok hotel
This is a 3 star, maybe 3.5 star hotel in US standards. Nothing really fancy about it to make it a 4 for sure.