Reception

Reviews of Grand Mercure SP Itaim Bibi

4.5 out of 5
Grand Mercure SP Itaim Bibi
Rua Tenente Negrao 200, Itaim Bibi, São Paulo, SP

Reviews

9.0

Wonderful

Rating 10 - Excellent. 296 out of 466 reviews" "
Rating 8 - Good. 103 out of 466 reviews" "
Rating 6 - Okay. 39 out of 466 reviews" "
Rating 4 - Poor. 17 out of 466 reviews" "
Rating 2 - Terrible. 11 out of 466 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, would definitely stay again!
Stayed 1 night in Mar 2024
Response from Grand Mercure SP Itaim Bibi on Apr 15, 2024
Olá, Joel! Agradecemos o tempo dedicado em nos avaliar. Foi um enorme prazer recebê-lo em nossa casa brasileira, esperamos ter a oportunidade de recebê-lo novamente em breve.

6/10 Okay

Noir, Lake Mary

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Had a issue and they made me fix myself
Stayed 1 night in Mar 2024
Response from Grand Mercure SP Itaim Bibi on Mar 30, 2024
Hello, Noir!We're sorry you had a bad experience with us. Our aim is always to provide a pleasant stay with everything our brand has to offer! We did our best to help you and it's a shame we didn't succeed. We hope to have the opportunity to welcome you again to reverse the last negative impression generated.

10/10 Excellent

Saif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay. Staff were great and professional.
Stayed 1 night in Mar 2024
Response from Grand Mercure SP Itaim Bibi on Mar 30, 2024
Hello, Saif We thank you for your time and would like to say what a pleasure it was to welcome you to our Brazilian home. We look forward to welcoming you again.

6/10 Okay

Patricia

Stayed 6 nights in Feb 2024

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel does live up to their standards. It's in a really nice and safe area, staff are kind and helpful, and the rooms are really comfortable. My fiancee and I had a wonderful time here, and the staff always went above and beyond to make sure we had a pleasant stay. I would love to come back again!
Stayed 10 nights in Dec 2023
Response from Alex Cruz on Jan 12, 2024
We are happy to hear about your experience with us, our daily effort is precisely so that our customers take away beautiful memories of our hotel and our team.We are eagerly awaiting your return.Yours sincerely,Alex Cruz - Accommodation Coordinator

8/10 Good

Hong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice hotel. Front end staff checking in was slow and not informative of what hotel has to offer. Example, if breakfast was included or about the filter water included. The duvet cover was rough shape and had to ask for new sheet cover to use under the duvet blanket which was lovely. Unfortunately the hotel area all around is on construction so lots of noise hanging out in our patio and by the pool.
Stayed 2 nights in Jan 2024
Response from Alex cruz on Jan 9, 2024
We are sorry that we did not exceed your expectations, as for us the most important thing is to ensure that our guests leave here wanting to return. We look forward to welcoming you in the future so that we can deliver an experience that meets your expectations.Alex Cruz - Accommodation Coordinator

10/10 Excellent

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Dec 2023
Response from Grand Mercure Itaim on Jan 3, 2024
Olá, Maria!Ficamos muito felizes em ter te recebido em nossa casa. Agradecemos o tempo dedicado em nos avaliar. esperamos recebê-la em breve em nossa casa novamente e proporcionar uma estadia memorável.

4/10 Poor

Jacobo

Stayed 2 nights in Nov 2023
Response from Alex cruz on Dec 8, 2023
Hello,It was a great pleasure to welcome you to our hotel! Thank you very much for your review.Alex Cruz - Accommodation Coordinator

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at this property! It was clean, the staff was helpful, and there was a lot of places to walk to, to eat at!
Stayed 3 nights in Nov 2023
Response from Alex Cruz on Nov 29, 2023
Good day ,We greatly appreciate your evaluation, because through the opinion and suggestion of our guests we can work on some details so that our next opportunity to stay is perfect.We are very grateful for the opportunity to receive them and we will keep them for you shortly.Sincerely,Alex Cruz – Hospedagem Coordinator

10/10 Excellent

Sang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the swimming pool and the views
Stayed 6 nights in Nov 2023
Response from Grand Mercure Itaim on Nov 25, 2023
Hello, SangIt was a great pleasure to welcome you to our Brazilian home.Thank you for your review and for taking the time to write it. Our team is looking forward to your next stay with us. - Laviel Paes

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Single beds not recommended
The hotel is well-located and very clean. However, the single beds are awful. Way too small and the mattress is not comfortable at all.
Stayed 2 nights in Nov 2023
Response from Grand Mercure Itaim on Nov 22, 2023
Hello! It was a great pleasure to welcome you to our Brazilian home. Thank you for your good comments and for taking the time to rate us. We're sorry we didn't meet your expectations on some points during your stay. We look forward to welcoming you again and turning your last experience into a memorably good one. - Laviel Paes

10/10 Excellent

andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Grand Mercure Itaim on Nov 22, 2023
Hello, Andres! It was a great pleasure to welcome you to our home. Thank you for the high marks in your review and for taking the time to rate us. Our team will be waiting to welcome you again and provide a memorable stay!Best regardsLaviel Paes

4/10 Poor

Mohammed

Stayed 3 nights in Nov 2023
Response from Grand Mercure Itaim on Nov 22, 2023
Hello! It was a great pleasure to welcome you to our Brazilian home. Thank you for your kind comments and for taking the time to rate us. We're sorry we didn't meet your expectations. Nothing absolves us of our responsibility to serve you in the best possible way as a hotel. We follow strict quality standards. We look forward to welcoming you back to our home at a later date and reversing your last impression, providing you with a positively memorable stay.Best Regards - Laviel Paes

2/10 Terrible

shahin

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was doing remodel on my floor and it was going from 8am to 5pm. Could not sleep.
Stayed 4 nights in Nov 2023
Response from Alex Cruz on Nov 17, 2023
Olá. Gostaria de agradecer por dedicar seu tempo compartilhando conosco seus comentários com relação a sua estada pois através deles podemos melhorar.Sinto muito que sua experiência em nosso hotel tenha sido impactada pelo ruído das obras.Sentimos por não superarmos suas expectativas, pois para nós o mais importante é fazer com que nossos hóspedes saiam daqui com desejo de retornar.Esperamos recebê-la no futuro para que possamos entregar uma experiência em conformidade com suas expectativas.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
I've stayed a few times already. Everything went well as usual
Stayed 1 night in Oct 2023
Response from Alex Cruz on Oct 20, 2023
Good morning, Miguel. We greatly appreciate your review, as it is through the opinion and suggestions of our guests that we can work to make your stay perfect.Thank you very much for the opportunity to welcome you and we look forward to seeing you soon.Yours sincerely,Alex Cruz – Accommodation Coordinator

8/10 Good

Maya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Its clean, great for business travelers and just some minor details missing to make it perfect - bathroom amenities, floor cleanliness, staff attention.
Stayed 4 nights in Aug 2023
Response from Alex CRUZ on Aug 17, 2023
Good morning.Thank you very much for your evaluation, our main objective is to provide an excellent service to all our guests.Yours sincerely,Alex Cruz – Hosting Coordinator

10/10 Excellent

Mariane

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks new and refreshed. Very big comfortable bedrooms
Stayed 4 nights in Jul 2023
Response from Alex Cruz on Aug 17, 2023
Good morning.Thank you very much for your evaluation, our main objective is to provide an excellent service to all our guests.Thank you so much for sharing your opinion and inspiring other travelers to discover our Brazilian home.Yours sincerely,Alex Cruz – Hosting Coordinator

10/10 Excellent

Rick, Fort Lauderdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. The staff very accommodating. A very nice buffet breakfast was included in my room rate. The buffet offered fresh fruit, pastries, omelettes, scrambled eggs, juice and coffee machine. I rate it excellent. The rooms are very large, I believe most if not all rooms have a large balcony. There are several restaurants within a few minute walk. I would stay at this hotel again.
Stayed 2 nights in Jul 2023
Response from Alex Cruz on Aug 3, 2023
Boa tarde , Sr. Rick. Nosso maior objetivo é proporcionar um serviço de excelência a todos nossos hóspedes e visitantes, através das menções à nossa estrutura.Atenciosamente Alex Cruz - Coordenador de Hospedagem

10/10 Excellent

Krissia

Liked: Cleanliness, staff & service, property conditions & facilities
The general manager / staff did the right thing. Solid stay ; clean- breakfast is good however, Expedia lied and misrepresented them All good
Stayed 5 nights in Jun 2023
Response from Alex Cruz on Jun 28, 2023
Obrigado, pelo feedback fornecido e sua experiência conosco, nosso esforço diário é justamente para que nossos clientes levem lembranças positivas de nosso hotel e de nossa equipe.Estamos ansiosos aguardando seu retorno !

8/10 Good

Shawn

Stayed 3 nights in May 2023
Response from Grand mercure itaim on Jun 5, 2023
Hello, Shawn!Was a great pleasure to welcome you to our house, we hope to see you again and provide a amazing experience!

10/10 Excellent

mark, boca raton

Liked: Cleanliness, staff & service, property conditions & facilities
A very comfortable hotel with a friendly staff in a great location close many shops and interesting restaurants.
Stayed 5 nights in May 2023
Response from Ketery Santana (Coordenadora de Hospedagem) on May 25, 2023
Dear Mark,It was with great joy that we received your feedback, and we were heartened to read your comments.We have already passed on to the entire team and are waiting for your return for another memorable experience here at our hotel.

10/10 Excellent

Luiz

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in May 2023
Response from Ketery Santana (Coordenadora de Hospedagem) on May 14, 2023
Estimado Luiz Como vai? Foi um imenso prazer lhe receber em nosso hotel! Muito obrigada pela sua avaliação! Esperamos lhe rever em breve!! Abraços,

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is overpriced for what it offers. I would not stay again. It is a nice hotel with a balcony overlooking the city. Good breakfast with terrible coffee. The area is safe but kind of sleepy. Biggest issue is there’s construction going on all sides of the hotel. Prefer jardines area with hotels half the price
Stayed 3 nights in Mar 2023
Response from Ketery Santana (Coordenadora de Hospedagem) on Apr 17, 2023
Dear Elizabeth,We are sorry that we did not exceed your expectations, because for us the most important thing is to make our guests leave here with the desire to return. We hope to receive you in the future so that we can deliver an experience in line with your expectations. Sincerely, Ketery Santana Guest House Coordinator

10/10 Excellent

Shimika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2023
Response from Ketery Santana (Coordenadora de Hospedagem) on May 14, 2023
Estimado Shimika, Como vai? Foi um imenso prazer lhe receber em nosso hotel! Muito obrigada pela sua avaliação! Esperamos lhe rever em breve!! Abraços,

2/10 Terrible

Analida

Disliked: Cleanliness, property conditions & facilities, room comfort
Awful
There was a loud construction all day in site or next door and impossible to rest or work. We have a recording of the noise which was unbearable and ruined our stay.
Stayed 3 nights in Mar 2023
Response from Ketery Santana (Coordenadora de Hospedagem) on Apr 17, 2023
Dear Analida,How are you?I am sorry that your experience at our hotel was impacted by the noise from the construction work in the surrounding area.We are having an engineering company evaluate what can be done about the windows I hope you can come back and have a better time with us! Sincerely, Ketery Santana Guest House Coordinator

8/10 Good

Yun

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
It is a very nice hotel. However, check-in and check-out took a long time for a few customers. It was the same when I came back to pick up my luggage. I wished there was a porter who could take care of it.
Stayed 1 night in Mar 2023
Response from Ketery Santana (Coordenadora de Hospedagem) on Apr 17, 2023
Dear Yun,We thank you very much for your evaluation, because it is through the opinion and suggestion of our guests that we can work on some details so that the next time the stay is perfect.Thank you very much for the opportunity to welcome you and we look forward to seeing you soon. Sincerely, Ketery Santana Guest House Coordinator

10/10 Excellent

Rosimar

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very helpful. The check in very smooth. We arrive at the hotel early and they had a room available for us.
Stayed 1 night in Mar 2023
Response from Ketery Santana (Coordenadora de Hospedagem) on Apr 17, 2023
Hello Rosimar, good morning. What a joy to receive a message like yours. We are all very happy with your evaluation. Hugs and until your next visit.

8/10 Good

Larry

Stayed 5 nights in Mar 2023
Response from Ketery Santana (Coordenadora de Hospedagem) on Apr 17, 2023
Olá Larry, Foi um imenso prazer lhe receber em nosso hotel! Muito obrigada pela sua avaliação. Atenciosamente,

10/10 Excellent

Agustin

Stayed 2 nights in Feb 2023
Response from Ketery Santana (Coordenadora de Hospedagem) on Apr 17, 2023
Olá Agustin Foi um imenso prazer lhe receber em nosso hotel! Muito obrigada pela sua avaliação. Atenciosamente,

10/10 Excellent

Rosimar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Ketery Santana (Coordenadora de Hospedagem) on Apr 17, 2023
Olá Rosimar Foi um imenso prazer lhe receber em nosso hotel! Muito obrigada pela sua avaliação. Atenciosamente,

10/10 Excellent

berangere

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and hotel
Response from Ketery Santana (Coordenadora de Hospedagem) on Mar 10, 2023
Dear Barangere,We are happy to hear about your experience with us, our daily effort is precisely for our customers to take away beautiful memories of our hotel and our team.We are anxiously awaiting your return.

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, friendly, convenient location and clean
Stayed 7 nights in Feb 2023
Response from Ketery Santana (Coordenadora de Hospedagem) on Feb 12, 2023
Dear Mrs Gabrielle, how are you? It was a great pleasure to welcome you to our hotel! Thank you so much for your review and your kind words! We hope to see you again soon!! Best Regards

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, beautiful modern design, super clean, amazing helpful staff. Great location, close to Ibirapuera park and walking distance to many shops and restaurants in Itaim Bibi and Vila Nova Conceicao. Lovely roof top pool. I stayed 6 nights and ordered room service most days, food was delicious and came quickly every time. Special thanks to Esdras Lima from reception services and messenger Leonardo for always being so kind and helpful with any of my needs.
Stayed 5 nights in Jan 2023
Response from Ketery Santana (Coordenadora de Hospedagem) on Feb 12, 2023
Dear Mrs. Carolina, Thank you for the beautiful words in her comment! The team was all overjoyed here when I shared this beautiful recognition with them, especially Lima and Leonaedo. We hope to see you again soon! It will be an honour!!

10/10 Excellent

Julio Cesar

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
The hotel and rooms are beautiful. Amazing views to the city and Ibiraquera park. Service at reception and restaurant was top notch. Got a late check out for a small fee.
Stayed 2 nights in Jan 2023
Response from Ketery Santana (Coordenadora de Hospedagem) on Jan 16, 2023
Dear Julio,We are so happy to hear about your experience with us, our daily effort is precisely for our customers to take away beautiful memories of our hotel and our team.We are anxiously awaiting your return.

2/10 Terrible

Antonio

8/10 Good

Naya

Stayed 2 nights in Dec 2022
Response from Ketery Santana (Coordenadora de Hospedagem) on Dec 30, 2022
Olá Naya, Foi um imenso prazer lhe receber em nosso hotel! Muito obrigada pela sua avaliação. Atenciosamente, Ketery Santana Coordenadora de Hospedagem

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Young

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is quite helpful. From the photos I expected a little more, but the hotel and my stay were pleasant enough.
Stayed 1 night in Nov 2022
Response from Ketery Santana (Coordenadora de Hospedagem) on Dec 7, 2022
Dear Mr. Young,We are very grateful for your evaluation, because it is through the opinion and suggestion of our guests that we can work on some details so that in a next opportunity the stay is perfect.Thank you very much for the opportunity to welcome you and we look forward to seeing you soon.

10/10 Excellent

Filipe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and spacious, comfortable and clean. The staff was excellent, whatever we needed they provided promptly. The breakfast was amazing and a great way to start the day in Sao Paulo. We will absolutely stay there again.
Stayed 4 nights in Nov 2022
Response from Ketery Santana (Coordenadora de Hospedagem) on Nov 27, 2022
Dear Mr. Felipe,WHAT AN AMAZING COMMENT!!Our team was very happy with your recognition, it is these comments that motivate us to create a unique experience for each of our customers! We really appreciate your recommendation.We can't wait for your return to our Brazilian home.

8/10 Good

mark, boca raton

Stayed 5 nights in Nov 2022

10/10 Excellent

Yvette

Stayed 5 nights in Nov 2022

10/10 Excellent

mark, boca raton

Stayed 2 nights in Nov 2022

8/10 Good

Juliana

Stayed 2 nights in Sep 2022
Response from Ketery Santana (Coordenadora de Hospedagem) on Oct 14, 2022
Olá Sra. Juliana,Muito obrigada por nos avaliar!.Esperamos que possa retornar em breve em nossa casa brasileira.Atenciosamente,

10/10 Excellent

Adewale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Couldn’t have asked for a better stay.
Stayed 1 night in Aug 2022
Response from Ketery Santana (Coordenadora de Hospedagem) on Aug 23, 2022
Dear Adewale,We are delighted to receive your feedback, we are heartily comforted to read your comments.We have already forwarded it to the entire team and we are waiting for your return for another memorable experience here at our hotel.

4/10 Poor

Joseph

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
Food poor and service very poor .
Stayed 9 nights in Aug 2022
Response from Ketery Santana (Coordenadora de Hospedagem) on Aug 23, 2022
Dear Joseph,We are sorry for not exceeding your expectations, as for us the most important thing is to make our guests leave here with a desire to return.We look forward to welcoming you in the future so that we can deliver an experience that meets your expectations.

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New looking and well maintained. Very clean and quiet.
Stayed 2 nights in Aug 2022
Response from Ketery Santana (Coordenadora de Hospedagem) on Aug 23, 2022
Dear Mrs Brian, how are you? It was a great pleasure to welcome you to our hotel! Thank you so much for your review and such kind words! We hope to see you again soon!! Regards.

10/10 Excellent

Bruno

Stayed 1 night in Jul 2022
Response from Ketery Santana (Coordenadora de Hospedagem) on Aug 23, 2022
Olá Sr. Bruno,Como vai?Agradeço imensamente pelo seu tempo dedicado em nos avaliar.Esperamos que possa retornar em breve em nossa casa brasileira.Atenciosamente,

10/10 Excellent

Bruno

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 Stars across the board!
Stayed 5 nights in Jul 2022
Response from Ketery Santana (Coordenadora de Hospedagem) on Jul 24, 2022
Hello Mr. Bruno, We are immensely happy with your review. Come back soon

8/10 Good

natalio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Ketery Santana (Coordenadora de Hospedagem) on May 9, 2022
Olá Agradeço pelo seu tempo dedicado em nos avaliar. Esperamos que possa retornar em breve em nossa casa brasileira.

10/10 Excellent

mark, boca raton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand Mercure SP Itaim Bibi is a favorite hotel of mine. Everything is done right.
Stayed 3 nights in Apr 2022
Response from Ketery Santana (Coordenadora de Hospedagem) on May 6, 2022
Dear. Mark, We really appreciate you taking your precious time to write such beautiful feedback, our main objective is to make our guests feel special and unique, so glad they enjoyed being with us. We are awaiting your return