Superior Room | Minibar, in-room safe, desk, soundproofing

Reviews of NG Sapanca Wellness & Convention

5 out of 5
NG Sapanca Wellness & Convention
Tepebasi Mah.Sehit Cevdet Koc Cad.No:73, Kirkpinar, Sapanca, Sakarya

Reviews

8.8

Excellent

Rating 10 - Excellent. 109 out of 190 reviews" "
Rating 8 - Good. 51 out of 190 reviews" "
Rating 6 - Okay. 18 out of 190 reviews" "
Rating 4 - Poor. 7 out of 190 reviews" "
Rating 2 - Terrible. 5 out of 190 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Faisal

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay for a conservative family!
Stayed 3 nights in Aug 2023

4/10 Poor

HUSEYIN

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
We asked for an orange juice during the breakfast and it was extra ! They asked for the money for an extra water to your room ! Overall it was okay but the mentality of the hotel to make money from everythimg even from these tiny things make you feel very uncomfortable. You feel like you’re someone to be fooled!!! I wouldn’t prefer it again.
Stayed 3 nights in Aug 2021

10/10 Excellent

WAFAA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The hotel was very nice and the staff were very friendly. It is like a resort where families with small kids can enjoy their stay. The only problem was that we stayed during a holiday period in Turkey when the hotel was very crowded with long queues for the restaurant.
Stayed 1 night in Aug 2021

4/10 Poor

Umran

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The forest, a lot activities, walking and loads of pools
Stayed 2 nights in Aug 2021

8/10 Good

Ali

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2021

10/10 Excellent

Seragaldeen

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Alotaibi, Kuwait

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, surrounded by greenery and freshness. The staff were so nice and accommodating. Especially Mr Ramazan from the reception and one other person from the main restaurant.
Stayed 2 nights in Aug 2020

10/10 Excellent

Bora Haluk

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Misafir İlişkileri Yöneticisi on Feb 10, 2020
Değerli Misafirimiz, NG Sapanca ailesi olarak otelimizde yaşadığınız deneyimlerinizi Hotels.com üzerinden paylaştığınız için teşekkür ederiz. Değerli bildirimleriniz daima ilerleme hedefiyle yola çıkan ekibimiz için motive edici olmaktadır. NG Sapanca hakkında yapmış olduğunuz yorumlarınız, puanlamalarınız ve yapıcı geri bildirimleriniz için tekrardan teşekkür eder, en yakın zamanda sizleri tekrar aramızda görmeyi dileriz. Saygılarımızla,

8/10 Good

Waleed

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Everything was good We liked the park behind the hotel, the staff were nice. The food (breakfast and dinner half board) was buffet that was variable Housekeeping needs improvement. They don’t clean the whole room
Stayed 5 nights in Jan 2020
Response from Ebru Savcı Guest Relation Supervisor on Jan 26, 2020
Dear Valued Guest, First of all we would like to thank you for choosing NG Sapanca for your accommodation, We also would like to thank you for taking your time to get in touch with us to share your experience in our hotel via Hotels.com. Due to our policy of quality and guest satisfaction, your feedback will be a luminous path for us. Your valuable opinions have motivated NG Sapanca team. In near future we would like to welcome you again. Best Regards,

10/10 Excellent

Natia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ng hotel
I liked this hotel very much. My husband had birthday,i wanted make him surprise. The hotel's personal and especeally Ramazan helped me,to arrange unforgottable birthday to my husband. Thanks to Ramazan for help
Stayed 2 nights in Dec 2019
Response from Guest Relation Supervisor on Dec 19, 2019
Dear Valued Guest, First of all we would like to thank you for choosing NG Sapanca for your accommodation, We also would like to thank you for taking your time to get in touch with us to share your experience in our hotel via Hotelscom. Due to our policy of quality and guest satisfaction, your feedback will be a luminous path for us. Your valuable opinions have motivated NG Sapanca team. In near future we would like to welcome you again. Best Regards,

10/10 Excellent

Mohamed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent family getaway
This place was recommended by a friend. Really nice place for a family getaway. Was charged an extra £110 at check in because the kids were above 6 years which I didn’t understand (as their ages were registered correctly when i made the booking), however hotels.com refunded that later.
Stayed 2 nights in Aug 2019

10/10 Excellent

MOHAMMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice family resort hotel
Stayed 3 nights in Jul 2019
Response from Ebru Savcı Guest Relation Supervisor on Aug 19, 2019
Dear Valued Guest, First of all we would like to thank you for choosing NG Sapanca for your accommodation, We also would like to thank you for taking your time to get in touch with us to share your experience in our hotel via Hotelscom. Due to our policy of quality and guest satisfaction, your feedback will be a luminous path for us. Your valuable opinions have motivated NG Sapanca team. In near future we would like to welcome you again. Best Regards,

10/10 Excellent

Yousef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Ebru Savcı Guest Relation Supervisor on Jul 22, 2019
Dear Valued Guest, First of all we would like to thank you for choosing NG Sapanca for your accommodation, We also would like to thank you for taking your time to get in touch with us to share your experience in our hotel via Expedia. Due to our policy of quality and guest satisfaction, your feedback will be a luminous path for us. Your valuable opinions have motivated NG Sapanca team. In near future we would like to welcome you again. Best Regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel fantastic food thats the best and the mother neuter will make u forget all ur worries
Stayed 1 night in Jul 2019
Response from Ebru Savcı Guest Relation Supervisor on Jul 13, 2019
Dear Valued Guest, First of all we would like to thank you for choosing NG Sapanca for your accommodation, We also would like to thank you for taking your time to get in touch with us to share your experience in our hotel via Expedia. Due to our policy of quality and guest satisfaction, your feedback will be a luminous path for us. Your valuable opinions have motivated NG Sapanca team. In near future we would like to welcome you again. Best Regards,

10/10 Excellent

Barakat, İstanbul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location good for relaxation And fantastic staff and especially at reception her name MERVE she was so nice and fast at check out and thanks for the free coffee and water ( the AKRAM ) wish u the best.
Stayed 2 nights in Jul 2019
Response from Ebru Savcı Guest Relation Supervisor on Jul 9, 2019
Dear Guest , First of all we would like to thank you for choosing NG Sapanca for your accommodation, We also would like to thank you for taking your time to get in touch with us to share your experience in our hotel via Expedia. Due to our policy of quality and guest satisfaction, your feedback will be a luminous path for us. Your valuable opinions have motivated NG Sapanca team. In near future we would like to welcome you again. Best Regards, Ebru Savcı Guest Relation Supervisor

10/10 Excellent

B, İstanbul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All about the nature Nice walk in the hotel park
Stayed 1 night in Jul 2019
Response from Ebru Savcı Guest Relation Supervisor on Jul 9, 2019
Dear Guest , First of all we would like to thank you for choosing NG Sapanca for your accommodation, We also would like to thank you for taking your time to get in touch with us to share your experience in our hotel via Expedia. Due to our policy of quality and guest satisfaction, your feedback will be a luminous path for us. Your valuable opinions have motivated NG Sapanca team. In near future we would like to welcome you again. Best Regards, Ebru Savcı Guest Relation Supervisor

10/10 Excellent

Haig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just amazing!
Overall great hotel.
Stayed 2 nights in May 2019
Response from Ebru Savcı Guest Relation Supervisor on Jun 4, 2019
Dear Valued Guest, First of all we would like to thank you for choosing NG Sapanca for your accommodation, We also would like to thank you for taking your time to get in touch with us to share your experience in our hotel via Expedia. Due to our policy of quality and guest satisfaction, your feedback will be a luminous path for us. Your valuable opinions have motivated NG Sapanca team. In near future we would like to welcome you again. Best Regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with many amenities. Comfortable and relaxing place to stay. Food was good. Great place for families and kids.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Ebru Savcı Guest Relation Supervisor on Jan 19, 2019
Dear Valued Guest, First of all we would like to thank you for choosing NG Sapanca for your accommodation, We also would like to thank you for taking your time to get in touch with us to share your experience in our hotel via Hotels.com. Due to our policy of quality and guest satisfaction, your feedback will be a luminous path for us. Your valuable opinions have motivated NG Sapanca team. In near future we would like to welcome you again. Best Regards,

10/10 Excellent

Siddharth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Ebru Savcı Guest Relation Supervisor on Jan 17, 2019
Dear Abdullah Bawazir, First of all we would like to thank you for choosing NG Sapanca for your accommodation, We also would like to thank you for taking your time to get in touch with us to share your experience in our hotel via Hotels.com. Due to our policy of quality and guest satisfaction, your feedback will be a luminous path for us. Your valuable opinions have motivated NG Sapanca team. In near future we would like to welcome you again. Best Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel location is amazing, it was so relaxing and peaceful. The service was very good, very friendly staff. Spa and fitness amenities were plenty. I enjoyed my stay. When I need to unwind I will definitely go back and stay at NG Gural Sapanca.
Stayed 2 nights in Nov 2018
Response from Ebru Savcı Guest Relation Supervisor on Nov 7, 2018
Dear Guest, First of all we would like to thank you for choosing NG Sapanca for your accommodation, We also would like to thank you for taking your time to get in touch with us to share your experience in our hotel via Hotels.com. Due to our policy of quality and guest satisfaction, your feedback will be a luminous path for us. Your valuable opinions have motivated NG Sapanca team. In near future we would like to welcome you again. Best Regards, Ebru Savcı Guest Relation Supervisor

10/10 Excellent

Adnan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
winding trip
it was great stay , friendly staff , nice room.
Stayed 2 nights in Oct 2018
Response from Ebru Savcı Guest Relation Supervisor on Oct 30, 2018
Dear guest, First of all we would like to thank you for choosing NG Sapanca for your accommodation, We also would like to thank you for taking your time to get in touch with us to share your experience in our hotel via Hotels.com. Due to our policy of quality and guest satisfaction, your feedback will be a luminous path for us. Your valuable opinions have motivated NG Sapanca team. In near future we would like to welcome you again. Best Regards,

8/10 Good

Verified traveler

Nice resort
Stayed 1 night in Sep 2018
Response from Ebru Savcı Guest Relation Supervisor on Oct 24, 2018
Dear guest, First of all we would like to thank you for choosing NG Sapanca for your accommodation, We also would like to thank you for taking your time to get in touch with us to share your experience in our hotel via Hotels.com. Due to our policy of quality and guest satisfaction, your feedback will be a luminous path for us. Your valuable opinions have motivated NG Sapanca team. In near future we would like to welcome you again. Best Regards,

6/10 Okay

Verified traveler

the Hotel was good but was very crowded with children. it felt like being in primary school
Stayed 3 nights in Aug 2018
Response from Ebru Savcı Guest Relation Supervisor on Sep 6, 2018
Dear Valued Guest, First of all we would like to thank you for choosing NG Sapanca for your accommodation, We also would like to thank you for taking your time to get in touch with us to share your experience in our hotel via Hotels.com. Due to our policy of quality and guest satisfaction, your feedback will be a luminous path for us. Your valuable opinions have motivated NG Sapanca team. In near future we would like to welcome you again. Best Regards, Ebru Savcı Guest Relation Supervisor

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really great experience I enjoyed everything. The hotel was very good staff , breakfast, lobby , good quality and very nice staff especially at the reception.
Stayed 1 night in Jun 2018
Response from Ebru Savcı Guest Relation Supervisor on Jun 22, 2018
Dear Valued Guest, First of all we would like to thank you for choosing NG Sapanca for your accommodation, We also would like to thank you for taking your time to get in touch with us to share your experiences. Due to our policy of quality and guest satisfaction, your feedback will be a luminous path for us. Your valuable opinions have motivated NG Sapanca team. In near future we would like to welcome you again. Best Regards,

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Ebru Savcı Guest Relation Supervisor on Jun 19, 2018
Dear Valued Guest, First of all we would like to thank you for choosing NG Sapanca for your accommodation, We also would like to thank you for taking your time to get in touch with us to share your experience . Due to our policy of quality and guest satisfaction, your feedback will be a luminous path for us. Your valuable opinions have motivated NG Sapanca team. In near future we would like to welcome you again. Best Regards,

8/10 Good

Julinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ebru Savcı Guest Relation Supervisor on Jun 19, 2018
Dear Valued Guest, First of all we would like to thank you for choosing NG Sapanca for your accommodation, We also would like to thank you for taking your time to get in touch with us to share your experience. Due to our policy of quality and guest satisfaction, your feedback will be a luminous path for us. Your valuable opinions have motivated NG Sapanca team. In near future we would like to welcome you again. Best Regards,

6/10 Okay

Sinem

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2017

6/10 Okay

Talib

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2017
Dear Valued Guest, First of all we would like to thank you for choosing NG Sapanca for your accommodation, We also would like to thank you for taking your time to get in touch with us to share your experience in our hotel via Hotels.Com. Due to our policy of quality and guest satisfaction, your feedback will be a luminous path for us. Your valuable opinions have motivated NG Sapanca team. In near future we would like to welcome you again. Best Regards, Altay Taşkıran Guest Relations Supervisor

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
الفندق جميل جدًا في موقعه ومرافقه وكل شيء، أمر بسيط لم يعجبني وهو التكييف الذي لم يكن يعمل بالكفاءة المطلوبة
Response from Altay Taşkıran on May 27, 2017
Dear Valued Guest, First of all we would like to thank you for choosing NG Sapanca for your accommodation, We also would like to thank you for taking time to get in touch with us to share your experience in our hotel via Expedia. Due to our policy of quality and guest satisfaction, your feedback will be a luminous path for us. Your valuable opinions have motivated NG Sapanca team. In near future we would like to welcome you again. Best Regards, Altay Taşkıran Guest Relations Supervisor

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Weekend
We spend a long weekend here. Great hotel for families with children. We loved it!
Response from Altay Taşkıran on May 29, 2017
Dear Valued Guest, First of all we would like to thank you for choosing NG Sapanca for your accommodation, We also would like to thank you for taking time to get in touch with us to share your experience in our hotel via Expedia. Due to our policy of quality and guest satisfaction, your feedback will be a luminous path for us. Your valuable opinions have motivated NG Sapanca team. In near future we would like to welcome you again. Best Regards, Altay Taşkıran Guest Relations Supervisor

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, room comfort
nice but little dated lots of childreen
Response from General Manager on Mar 21, 2017
Dear Valued Guest, First of all we would like to thank you for choosing NG Sapanca for your accomodation, We also would like to thank you for taking time to get in touch with us to share your experience in our hotel. Due to our policy of quality and guest satisfaction,your feedback will be a luminous path for us. Your valuable opinions has motivated NG Sapanca team. In near future we would like to welcome you again. Best Regards, Tezcan Ozdemir Hotel Manage

4/10 Poor

Ashley, Istanbul

Disliked: Room comfort
overrated hotel
we requested french bed but they provide a room with a twin. The buffet meals are not rich.

8/10 Good

ahmed, riyadh

Liked: Staff & service
Disliked: Room comfort
It is used to be unique hotel in that area
Needs renovation Check up before guest in I have bad experience with air conditioning

8/10 Good

abrar hussain, Kuwait

Liked: Staff & service, room comfort
Everythings was perfect But i think the hotel need more renew . There was water on the carpet the staf in the reception need to be more frindly

10/10 Excellent

Mohammed, Al Ahsa, KSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and Enjoyable Stay
NG Sapanca hotel is one of the best and modern hotels in Sapanca. It fits families, coules and friends. It had many wellness facilities. The room size is good with clean furniture and amenities. The quality and taste of the meals provided (ie dinner and breakfast) are just great. The only comment is that the reception staff needs to be more welcoming. It is truly a 5-star hotel and deserves the visit by those who are looking for relaxing and enjoyable time.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emazing hotel at all
For relaxation, for family, for fun, for every thing this hotel

10/10 Excellent

Doina, Bucharest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grab it
Great experience

6/10 Okay

Volkan, Istanbul

Liked: Cleanliness, staff & service, room comfort
NOT a good spa hotel
Hotel staff was great, actually the only thing that i like about the hotel is staff and food. Spa was not good at all, i wonder how this hotel is rated as a 'spa hotel'. Pools were cold, spa section was insufficient. Also; altough i booked a non smoker room they gave us a smoking room and told that hotels.com didn't mention i wanted a non smoker room and that they can't change the room because the hotel is fully booked.

10/10 Excellent

Sachin, New Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sapanca
Beautiful property. Cordial staff. Stay was very relaxing. Just that too many people as the hotel was full.

8/10 Good

Qasem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

jawaher, kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice pplace
Great stay.only one thing need improvment the eating area is so crowded .

6/10 Okay

Aljawharah

Liked: Cleanliness, room comfort

10/10 Excellent

SALEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Saleh, Kuwait

Liked: Property conditions & facilities
Disliked: Room comfort
Not bad
Everything is close to the hotel and its in a neat location within sapanca. The room temperature was hot and the ac was not working so i told the staff about it and they said because its winter season they switch the thermostat to heating and they told me to open the windows so when i did open, all the flies and bugs came to my room. Some of the wooden tables are roughly scratched. The reciptionists hardly smile except for the consiegre she was very friendly. Off topic, dont fly on PEGASUS.

8/10 Good

Mimi, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
good hotel but inconvenient service
I loved everything overall but they don't cooperate with their guests. When I booked the 2 rooms I clearly specified that I need the two rooms to be near one another, however they gave us 2 rooms in 2 separate floors which was very very inconvenient for us as a family. When I told them, they claimed that they havn't recieved the note so they promised to provide another room on the next day, however, I called the next day 12pm, 3pm and 7pm and they all said that they don't have availability without even checking for cancellation or anything. The AC of the room on the third floor was very bad so I talked to them at 11pm and they moved us to the another room on the 3rd floor and I asked them nicely if they have one on the 2nd floor so the actually found another room on the 2nd floor with the rest of our family, which means they had many rooms available but they didn't want to help at all. after all, the AC of the 2 room, all of a sudden, didn't work and we had to sleep with windows open in the hot weather. Another thing, when we went for the dinner buffet downstairs, the server offered us drinks without telling us of the price, we thought they are free of charge and included with the dinner, it turned out that its 10TL per drink so we had to pay so much since we were a big family. recommendation: don't buy anything form the hotel, there is a supermarket 400m down the hotel just by the gas station. and there is another small market in front of the hotels which have cheaper stuff

10/10 Excellent

ghias, dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Excellent and successfully. Nnnnn. Hmmm mm.