Ratings based on 19 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
84% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Price performance

Posted Oct 8, 2014
Pros: Massage if you can get it at the time you want
Cons: More pool space, more massage availability
Location: Titiz Izgara, best place for lunch.
Although it is one of the first of its kind, it is extremely expensive when compared to the service you receive. The massage hours are booked way beforehand therefore you need to be quick. The pools and restaurants suffer from good service and empty spots when it gets crowded.
Comment from Hotel Management
Oct 12, 2014 by gizem parlar, Hotel Management
Dear Guest, Thank you for taking time to get in touch with us to share your recent experience in Richmond Nua Wellness-Spa. We are sorry hearing that Richmond Nua Wellness-Spa that is one of the best equipped spas in Europe and that got the award of the most luxury destination spa in the category of spa country winners for 4 years in Luxury Awards by holiday makers from different countries didn’t answer your expectations. We would like to inform you that your wishes and desires will be taken into consideration and the necessary changes are being introduced rapidly. During your next accommodation our goal will be maximizing costumer satisfaction. Thank you for choosing Richmond Nua Wellness - Spa, and we are looking forward to welcoming you again in the very near future. Best Regards, Hakan Balcan GENERAL MANAGER
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 4, 2014
you can relax at the hotel. you may see no kids and many old people. expensive drinks
Comment from Hotel Management
Aug 9, 2014 by gizem parlar, Hotel Management
Dear Guest, Thank you for taking time to get in touch with us to share your recent experience in Richmond Nua Wellness-Spa. We greatly appreciate all comments made by our guests to achieve the highest quality standards Pricing among parallel with the other hotels of the same quality. We look forward to meeting again at Nua, one of the best equipped SPA’s of Europe . Best Regards Hakan Balcan GENERAL MANAGER
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel to relax

Posted May 20, 2014
Staff is excellent, very friendly and helpfull. Massage was perfect. Spa area is a little bit small, osmanli bath should be bigger. Only negative thing is that alacarte restaurant is very very expensive like they fool you (i.e cup of soup is ₺18)
Comment from Hotel Management
Nov 22, 2014 by gizem parlar, Hotel Management
Dear Guest, As the Richmond Nua Wellness – Spa team, we are very happy to have met you and thank you once again for your views reflecting your satisfaction with the quality of our services. Due to architecture of the our hotel for now any changes can’t be thinking in Spa area. In this case we would like to inform you that your comments about our pricing policy, have been taken into consideration. Your valuable ideas are encouraged us to reach excellence in our service level. We are looking forward to welcoming you again in the very near future. Whole concessions of renewal will be with you evermore. Best Regards Hakan Balcan GENEL MÜDÜR
5 out of 5
Recommended
for Everyone
by Milenafrom New York

Posted Jan 13, 2014
Pros: The relaxing atmosphere, the well equipped spa, and the food offered in the buffet at breakfast and dinner time.
Cons: If some of the key staff could properly speak (and understand) a language beside Turkish.
Location: Nothing to do near by... a walk outside the hotel compound on a Sunday led to watch some of the local people and a bit of folklore.
I've thoroughly enjoyed my week at the Richmond Nua Wellness Spa in Sapanca. The hotel is fine, the rooms spotlessly clean and comfortable, the staff fairly competent (if a bit lacking in communication in English or other European languages), the food enjoyable... and the SPA is the best part! Everyday I've spent 2-3 hours in the tubs and various areas of the wellness that are all included in the room fee (as a lavish buffet breakfast is). I've also undergone a few treatments which were from beneficial to heavenly (particularly the Dream Lavender body massage performed by Serap and a basic Hammam treatment that was incomparable). Special thanks to Sevil of the Guest Relations service for making my stay particularly comfortable and for competently meeting my requests.
Comment from Hotel Management
Jul 19, 2014 by gizem parlar, Hotel Management
Dear Guest, As the Richmond Nua Wellness – Spa team, we are very happy to have met you and thank you once again for your views reflecting your satisfaction with the quality of our services. In the framework of our quality approach at Richmond, we shape our goal of maximizing customer satisfaction in light of your views. Your valuable ideas provide us with high motivation to reach excellence in our service level. We are looking forward to welcoming you again in the very near future. Whole concessions of renewal will be with you evermore. Best Regards, Hakan Balcan GENERAL MANAGER
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 7, 2014
5 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Nov 24, 2013
5 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Nov 24, 2013
5 out of 5
Recommended
by naimafrom kuwait

great hotel

Posted Nov 20, 2013 on Hotels.com
I think there has been some mistake in the payment. It seems that the receptionist charged me twice for the room 417. It is obvious that you took the amount from my visa credit card as well as my ATM mastercard the amount of 1799 Turkish Lire, so kindly return the amount taken from my visa credit card as soon as possible. I will be most grateful to you. Naima Alquraini
Comment from Hotel Management
Jan 25, 2014 by gizem parlar, Hotel Management
Dear Guest, First of all, we would like to thank you for choosing Richmond Nua Wellness – Spa. As we informed you on the phone, we checked all the balance and you paid only 1799 Turkish Liras. We look forward to meeting again at Nua, one of the best equipped SPA’s of Europe and to sharing the discovery of your inner life energy… Best Regards, Hakan Balcan GENERAL MANAGER
4 out of 5
Recommended
for Business Travelers
by Preben Rfrom Copenhagen, Denmark

Firing Season Just started - Puuhh

Posted Nov 5, 2013 on Hotels.com
I have 3 excellent stays at Richmond Nua before this. Now I must reconsider next one. The hotel is just splendid, I can say nothing bad, but case is that most nearby block have started heating season. And they apparently use wood fireplaces, so all night there's a smeel of fire inside and out. The A/C have no capabilities to filtrate, so in the morning I suffered from a quite sour throat due to the allover present smoke. So - Go there outside heating season for your own heath and pleasure.
Comment from Hotel Management
Jan 18, 2014 by gizem parlar, Hotel Management
Dear Guest, Thank you for taking time to get in touch with us to share your recent experience in Richmond Nua Wellness-Spa. We greatly appreciate all comments made by our guests to achieve the highest quality standards. During your next accommodation our goal will be maximizing costumer satisfaction. Thank you for choosing Richmond Nua Wellness - Spa, and we are looking forward to welcoming you again in the very near future. For any further question or information please do not hesitate to contact with us. Best Regards, Hakan Balcan GENEL MÜDÜR
5 out of 5
Recommended
for Business Travelers
by A verified traveler

ビーチに近く静かなホテル

Posted Sep 2, 2013
Pros: 海沿いを歩けること
Cons: 特になし
部屋にフルーツが置かれており、着いた日はそれで疲れが取れた。 スパはいろいろ種類があり楽しめた。 ベッドも広く、ゆっくり寝ることができた。