Exterior

Reviews of Mercure Hotel Sapporo

4 out of 5
Mercure Hotel Sapporo
2-4 Minami 4-jo, Nishi 2-chome Chuo-ku, Sapporo, Hokkaido

Reviews

9.0

Wonderful

Rating 10 - Excellent. 564 out of 1002 reviews" "
Rating 8 - Good. 337 out of 1002 reviews" "
Rating 6 - Okay. 66 out of 1002 reviews" "
Rating 4 - Poor. 27 out of 1002 reviews" "
Rating 2 - Terrible. 8 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 3 nights in Mar 2024
Response from Mercure Sapporo Quality Assurance Team on Mar 25, 2024
Dear Steven,Thank you very much for choosing Mercure Sapporo from many hotels.First of all, we are pleased to hear that you were pleased with the location of our hotel. We will continue to improve our services so that our customers will be satisfied.We hope to have an opportunity to welcome you back on your future travel to SAPPORO.Sincerely, Quality Assurance Team Mercure Sapporo

10/10 Excellent

Benjamin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel. Staff was helpful and facilities were good. Great area to walk around and explore.
Stayed 3 nights in Mar 2024
Response from Mercure Sapporo Quality Assurance Team on Mar 25, 2024
Dear Benjamin,On behalf of the Mercure Sapporo staff, I would like to thank you for choosing the Mercure Hotel Sapporo.It has been a pleasure to reading the comments regarding your stay here and we have informed the staff of your kind comments, our staff will that take your comments to heart and feel motivated to strive to improve and provide better service.Most importantly, I am happy to hear that you enjoyed a comfortable stay with us. Once again thank you for your feedback and we look forward to hearing from you again. Quality Assurance TeamMercure Sapporo

10/10 Excellent

Jacob, Tumon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, good location. Parking always a bit inconvenient, but not the hotel's fault.
Stayed 1 night in Mar 2024
Response from Sunada on Mar 15, 2024
Dear Jacob,We would like to thank you for choosing Mercure Sapporo during your precious time here. First of all, we are pleased to hear that our hotel had great reputation on your review.At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Thank you again for sharing your experience and we are looking forward to welcoming you back in the near future. Sincerely,Quality Assurance TeamMercure Sapporo

8/10 Good

Jameson

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area. Only complaint is that the rooms are really small, like really small.
Stayed 2 nights in Feb 2024
Response from Sunada on Feb 17, 2024
Dear Jameson,Thank you for your comments regarding your stay at the Mercure Sapporo. We are also honored to receive a 4-star rating. And, we appreciate if you could consider the other room type as we also have superior and deluxe rooms next time. We look forward to your visit again and we will be delighted to be at your service in the near future.Sincerely,Quality Assurance TeamMercure Sapporo

10/10 Excellent

Cuong, Bardwell Valley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying at the Mercure. Very happy with the services.
Stayed 3 nights in Feb 2024
Response from Karen Tanaka on Feb 14, 2024
Dear Mr. CuongI would like to thank you on behalf of the staff here for choosing Mercure Sapporo.We have received your feedback and feel deeply obliged to you for your gracious praise and comments.It was truly our honor to read your great comments.Your feedback will give us the strength and motivation to continue working hard to strive towards an even higher level of excellence.Once again, we would like to thank you for your gracious comments and rating.We look forward to your visit again and we will be delighted to be at your service in the near future.Sincerely, Reception TeamMercure Sapporo

8/10 Good

Johnny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Dec 2023
Response from Riku Takahashi on Jan 10, 2024
Dear Mr. Johnny,Thank you very much for staying with Mercure Sapporo and your great feedback.We are happy to receive feedback from you and we hope that you enjoyed your stay here at the Mercure Sapporo.We look forward to your visit again and we will be delighted to be at your service in the near future.Riku TakahashiFront Assistant ManagerMercure Sapporo

10/10 Excellent

Katy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sunada on Dec 25, 2023
Dear Katy,Thank you for staying with Mercure Sapporo. Also, thank you for taking the time to perfect score us. We hope to see you again, and if you have any other questions or comments, please feel free to contact us anytime. Sincerely,Quality Assurance TeamMercure Sapporo

8/10 Good

Chee Kwong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercury Hotel a good choice
It was a good hotel to stay especially for family with kids. Very convenient with various eateries surrounding the hotel. Highly recommended.
Stayed 4 nights in Dec 2023
Response from Sunada on Dec 21, 2023
Dear Mr. Chee Kwong,I would like to thank you on behalf of the staff here for choosing Mercure Sapporo.We are deeply pleased to get your gracious praise. It was truly our honor to read your great comments.Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence.Once again, we would like to thank you for your gracious comments and rating.We look forward to your visit again and we will be delighted to be at your service in the near future.Sincerely,Quality Assurance TeamMercure Sapporo

10/10 Excellent

Marion

Stayed 2 nights in Dec 2023
Response from Sunada on Dec 19, 2023
Dear Marion,Thank you for staying with Mercure Sapporo. Also, thank you for taking the time to perfect score us. We hope to see you soon, and if you have any other questions or comments, please feel free to contact us anytime.Sincerely,Quality Assurance TeamMercure Sapporo

10/10 Excellent

Louie

Stayed 4 nights in Dec 2023
Response from Sunada on Dec 15, 2023
Dear Louie,Thank you so much for your wonderful remarks of Mercure Sapporo. Overall, I am happy to hear that you enjoyed a comfortable stay with us. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely,Quality Assurance TeamMercure Sapporo

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Convenient for Suskino
Stayed 1 night in Nov 2023
Response from Mercure Sapporo Quality Assurance Team on Nov 28, 2023
Dear  Stephen,Thank you for staying with Mercure Sapporo. Also, thank you for taking the time to great score us. We will continue to improve our services so that our customers will be satisfied. If you have any questions, please don’t hesitate to contact us anytime.We look forward to your visit again and we will be delighted to be at your service in the near future.Sincerely, Quality Assurance TeamMercure Sapporo

10/10 Excellent

Mee Kian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk to subway station, new and clean room. Quiet.
Stayed 1 night in Nov 2023
Response from Mercure Sapporo Quality Assurance Team on Nov 15, 2023
Dear Mee Kian,Thank you for staying at the Mercure Sapporo. Your perfect rating and great comments are very much appreciated. The great reviews we receive from our customers are the best encouragement for our staff.We will continue to improve our services so that our customers will be satisfied. Once again, we are delighted to hear that you have enjoyed your stay with us and we all here at the Mercure Sapporo look forward to see you again in the near future. Quality Assurance TeamMercure Sapporo

10/10 Excellent

Mieko, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from メルキュール札幌クオリティアシュアランスチーム on Nov 13, 2023
Mieko 様この度はメルキュール札幌にご宿泊に関するアンケートにご回答頂き、ありがとうございます。ご滞在中は快適にお過ごし頂けましたでしょうか。今後とも更にご満足いただけるご宿泊をご提供できるよう、Mercureスタッフ一同、より一層の努力を重ねてまいります。何かお気づきの点がございましたら、お気軽にご連絡くださいませ。またのご宿泊をスタッフ一同、心よりお待ち申し上げております。メルキュール札幌クオリティアシュアランスチーム

10/10 Excellent

kok bu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Quality Assurance Team Mercure Sapporo on Oct 27, 2023
Dear kok bu,Thank you so much for your wonderful remarks of Mercure Sapporo.Your feedback will give us the strength and motivation to continue working hard to strive towards an even higher level of excellence.Once again, we would like to thank you for your gracious rating.We look forward to your visit again.Quality Assurance TeamMercure Sapporo

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super great location, good rates, nice hotel
Stayed 2 nights in Oct 2023
Response from Quality Assurance Team Mercure Sapporo on Oct 14, 2023
Dear Andrew,Thank you for staying with Mercure Sapporo. Also, thank you for taking the time to perfect score us. It is always a pleasure to receive positive feedback. The great reviews we receive from our customers are the best encouragement for our staff.We will continue to improve our services so that our customers will be satisfied. We look forward to your visit again and we will be delighted to be at your service in the near future.Quality Assurance TeamMercure Sapporo

8/10 Good

James

Traveled with family
Great location between Susukino and Hosuisusukino stations. Right next to Ramen Alley. Walk to Odori park and quick subway to Sapporo Station.
Stayed 7 nights in Oct 2023
Response from Sunada on Oct 30, 2023
Dear Mr. James,Thank you for choosing Mercure Sapporo. We are glad to hear you were able to get the chance to enjoy the surroundings of our hotel. Overall, I am happy to hear that you enjoyed a comfortable stay with us. Thank you again for taking your time to share your experience. We look forward to seeing you soon in the near future.Sincerely,Quality Assurance TeamMercure Sapporo

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, spacious rooms and a super kind staff ( the varied offering for the breakfast).
Stayed 6 nights in Sep 2023
Response from Quality Assurance Team Mercure Sapporo on Oct 3, 2023
Dear Kevin,Thank you very much for choosing Mercure Sapporo from many hotels. We are also honored to receive a 5-star rating. Your comment concerning our staff is also very much appreciated.We will continue to improve our services so that our customers will be satisfied. We look forward to your visit again and we will be delighted to be at your service in the near future.Sincerely, Quality Assurance Team Mercure Sapporo

8/10 Good

Naomi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious like western style & clean similar like Hilton hotels. They were able to accommodate us in the same floor with my son’s room. Staffs at front desk were friendly & were able to recommend restaurant nearby that would accommodate 2yrs old grandson with cast in his legs.
Stayed 3 nights in Sep 2023
Response from Quality Assurance Team Mercure Sapporo on Sep 22, 2023
Dear Naomi,Thank you very much for choosing Mercure Sapporo from many hotels. We are also honored to receive a 4-star rating. Your comment concerning our staff is also very much appreciated.We will continue our effort to provide the best service for our guests.We look forward to your visit again and we will be delighted to be at your service in the near future.Sincerely, Quality Assurance TeamMercure Sapporo

10/10 Excellent

ROSS

Liked: Cleanliness, staff & service, property conditions & facilities
Nah
Stayed 8 nights in Sep 2023
Response from Sunada on Sep 14, 2023
Dear ROSS,Thank you so much for your wonderful remarks of Mercure Sapporo. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely,Quality Assurance TeamMercure Sapporo

8/10 Good

Donald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Quality Assurance Team Mercure Sapporo on Sep 13, 2023
Dear Donald,Thank you very much for choosing Mercure Sapporo from many hotels. We are also honored to receive a 4-star rating. We will continue to improve our services so that our customers will be satisfied. If you have any questions, please don’t hesitate to contact us anytime.We look forward to your visit again and we will be delighted to be at your service in the near future.Sincerely, Quality Assurance Team Mercure Sapporo

6/10 Okay

Dong Eon

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the room was small and not cleaned properly.
Stayed 3 nights in Aug 2023
Response from Sunada on Sep 1, 2023
Dear Dong Eon,Thank you for choosing Mercure Sapporo, and we appreciate for your review regarding your most recent stay here. We are sorry that making up room was not enough on your stay, please allow us to express our sincerest apologies. And, we appreciate if you could consider the other room type as we also have superior twin and deluxe twin rooms next time. Thank you again for sharing your experience and we are looking forward to welcoming you back in the near future. Sincerely,Quality Assurance TeamMercure Sapporo

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location I have ever had before.
Stayed 9 nights in Aug 2023
Response from Quality Assurance Team Mercure Sapporo on Aug 26, 2023
Dear Sharon, Thank you very much for choosing Mercure Sapporo from many hotels. We also honored to receive a 5-star rating.Your feedback will give us the strength and motivation to continue working hard to strive towards an even higher level of excellence.We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. MercureSapporoQuality Assurance Team

10/10 Excellent

christineandchi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast buffet. Room looks clean and we'll kept. No problem communicating with staff in English. Enjoyable stay overall.
Stayed 2 nights in Aug 2023
Response from Quality Assurance Team Mercure Sapporo on Aug 8, 2023
Dear christineandchi,Thank you very much for choosing Mercure Sapporo from many hotels. We are also honored to receive a 5-star rating.And also, we are pleased to hear that the breakfast has suited your taste. Once again, we are delighted to hear that you have enjoyed your stay with us and we all here at the Mercure Sapporo look forward to see you again in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Sunada on Jul 27, 2023
Dear Mr. Todd,Thank you for staying with Mercure Sapporo. Also, thank you for taking the time to perfect score us. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Quality Assurance TeamMercure Sapporo

8/10 Good

Katherine Shu Ting

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and walkable to everywhere! Rooms and service are decent.
Stayed 1 night in Jul 2023
Response from Quality Assurance Team Mercure Sapporo on Jul 24, 2023
Dear Katherine Shu Ting,Thank you for staying with Mercure Sapporo. Also, thank you for taking the time to rate us 4-star and filling out the review. We are very happy to hear that you enjoyed the location of our hotel and the surrounding establishments. We are happy to receive feedback from you and we hope that you enjoyed your stay here at the Mercure Sapporo.It was an honor to read your review of your experience staying with us.We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Quality Assurance Team Mercure Sapporo

10/10 Excellent

Maria Salud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service and cleanliness. However for the breakfast buffet its not impressive. I stayed for 5 nights and the food is almost the same daily.
Stayed 2 nights in Jul 2023
Response from Quality Assurance Team Mercure Sapporo on Jul 14, 2023
Dear Maria Salud,Thank you so much for your wonderful remarks of Mercure Sapporo.The great reviews we receive from our customers are the best encouragement for our staff.We will continue to improve our services so that our customers will be satisfied. Regarding a breakfast menu, We apologize for the inconvenience caused by not enough food variety, we have inform the Food and beverage department to motivation and serve as encouragement to provide better service and to continuously improve.Once again, we thank you for your feedback and we look forward to being of service you and to welcoming you to the MERCURE Sapporo again in the near future.Sincerely, Quality Assurance Team Mercure Sapporo

8/10 Good

Yeo

Liked: Cleanliness, staff & service, property conditions & facilities
Near the subway station.
Stayed 1 night in Jun 2023
Response from Sunada on Jul 6, 2023
Dear Yeo, We cordially appreciate your comments regarding your stay at the Mercure Sapporo. We are pleased to hear that you liked the location of our hotel. Thank you again for taking your time to share your experience. We look forward to seeing you soon in the near future. Sincerely,Quality Assurance TeamMercure Sapporo

8/10 Good

Yeo

Traveled with family
Liked: Cleanliness, staff & service
Nice breakfast. Near to the subway station. Do note most subway stations do not have escalators to street levels.
Stayed 2 nights in Jun 2023
Response from Sunada on Jun 27, 2023
Dear Yeo,Thank you for choosing Mercure Sapporo and taking your time to share your review here. First of all, we are pleased to hear that you satisfied our breakfast. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Quality Assurance TeamMercure Sapporo

10/10 Excellent

Richelle, Burswood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, while the decir was dated, was a very good size and practical.
Stayed 3 nights in Apr 2023
Response from Quality Assurance Team Mercure Sapporo on May 7, 2023
Dear Richelle,We are honored to receive your feedback and it was a pleasure welcoming you to the Mercure Sapporo.It is always encouraging and more inspiring whenever we receive positive feedback from our valued guests.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Quality Assurance Team Mercure Sapporo

8/10 Good

Wai Hung

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location, railway is nearby, lots of shops and restaurants around
Stayed 2 nights in Apr 2023
Response from Mercure Sapporo Quality Assurance Team on Apr 22, 2023
Dear Wai Hung,Thank you for staying with Mercure Sapporo. Also, thank you for taking the time to rate us 4-star and filling out the review. We are more than pleased to hear that our service could meet your expectation.Once again, we are delighted to hear that you have enjoyed your stay with us and we all here at the Mercure Sapporo look forward to see you again in the near future. Sincerely, Quality Assurance TeamMercure Sapporo

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Enjoyed Our Stay!
Comfortable, clean property. Staff was very friendly & helpful. Location was next to train station & short walks to attractions. Many eateries & bars in the area.
Stayed 5 nights in Apr 2023
Response from Mercure Sapporo Quality Assurance Team on Apr 22, 2023
Dear Jay,Thank you for your perfect rate and great reviews, it has been a pleasure welcoming you to Mercure Sapporo.The great reviews we receive from our customers are the best encouragement for our staff.We will continue to improve our services so that our customers will be satisfied. We look forward to your visit again and we will be delighted to be at your service in the near future.Sincerely, Mercure SapporoQuality Assurance Team

6/10 Okay

Selahattin

Traveled with family
Normal
Stayed 1 night in Mar 2023
Response from Quality Assurance Team Mercure Sapporo on Apr 4, 2023
Dear SelahattinThank you for staying with Mercure Sapporo. Also, thank you for taking the time to rate us. If you have any other questions or comments, please feel free to contact us anytime. We will continue to improve our services so that our customers will be satisfied.Sincerely, Quality Assurance Team Mercure Sapporo

8/10 Good

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Quality Assurance Team Mercure Sapporo on Apr 4, 2023
Dear Angelica Thank you for staying with Mercure Sapporo. Also, thank you for taking the time to rate us 4-star and filling out the review. We hope to see you soon, and if you have any other questions or comments, please feel free to contact us anytime. We will be delighted to be at your service in the near future.Sincerely, Quality Assurance Team Mercure Sapporo

8/10 Good

maRINA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
value for money and staff were efficient and cleanliness was good. Excellent location for tourists. My only negative feedback is that although I sent an email one month earlier to secure rooms next to each other as I am a single occupant with my family, the hotel did not action on it. even when I was willing to pay. this communication can be improved as the hotel said that they were full upon my request again at check in
Stayed 6 nights in Feb 2023
Response from Sunada on Feb 27, 2023
Dear maRINA,Thank you for choosing Mercure Sapporo and taking your time to share your review here. It’s really regrettable that you have had unpleasant experience and inconvenience of e-mail communication. I checked your reservation thoroughly after receiving your comments and found that our reservation team sent you an e-mail on 28Jan through Expedia message box. It seems that no e-mail exchange after that.There is a possibility of Expedia website error. We inform this matter Expedia team to ensure this doesn't happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Quality Assurance TeamMercure Sapporo

2/10 Terrible

Andy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I paid over $300.00 per night and felt like been robbed. The room is small and almost the entire hotel was occupied by tour group (probably due to the Snow Festival), I have to wait in line for an hour to get the breakfast. It was a terrible experience!
Stayed 3 nights in Feb 2023
Response from Quality Assurance Team Mercure Sapporo on Feb 16, 2023
Dear AndyWe are terribly sorry for the unpleasant experience during you stay here in Sapporo.First of all, we are deeply regret and are truly sorry for keep you waiting even you tired. We have inform the Department Food and beverage department to motivation and serve as encouragement to provide better service and to continuously improve.We will make efforts to improve the quality of our service and looking forward to welcoming you back. Sincerely, Quality Assurance Team Mercure Sapporo

8/10 Good

Sin

Stayed 3 nights in Dec 2022
Response from Mercure Sapporo Guest Experience Team on Jan 3, 2023
Dear SinWe thank you for your review, it has been a pleasure welcoming you to Mercure Sapporo.We hope we can provide an even better service for your next stay.Best Regards,Mercure SapporoGuest Experience Team

10/10 Excellent

Ampaivan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Very good hotel. Staffs are very nice. Buffe quite good.
Response from Mercure Sapporo Guest Experience Team on Dec 7, 2022
Dear Mrs.AmpaivanThank you for staying with Mercure Sapporo and your great feedback.It was a pleasure having you stay with us here at the Mercure Sapporo, We have passed your lovely comments to our staff who are very happy upon hearing them. Also, We are pleased to hear that the breakfast has suited your taste. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Mercure SapporoGuest Experience Team

8/10 Good

Ampaivan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 1 night in Nov 2022
Response from Mercure Sapporo Guest Experience Team on Nov 29, 2022
We are honored to receive your feedback and it was a pleasure welcoming you to the Mercure Sapporo.We are very happy to hear that you enjoyed the location of our hotel and the surrounding establishments. We look forward to your visit again and we will be delighted to be at your service in the near future.Best Regards,Mercure SapporoGuest Experience Team

10/10 Excellent

Kenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel building is good. In city centre very convenient close underground station
Response from Sunada on Nov 15, 2022
Dear KennyI would like to thank you on behalf of the staff here for choosing Mercure Sapporo.We are deeply pleased to get your gracious praise. It was truly our honor to read your great comments.Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence.Once again, we would like to thank you for your gracious comments and rating.We look forward to your visit again and we will be delighted to be at your service in the near future.Sincerely,Quality Assurance TeamMercure Sapporo

8/10 Good

SUZANNE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel and modern style
Stayed 2 nights in Sep 2022
Response from Mercure Sapporo Guest Experience Team on Sep 27, 2022
Dear Ms.SUZANNEThank you for staying with Mercure Sapporo and your great feedback.We look forward to your visit again and we will be delighted to be at your service in the near future.Best Regards,

10/10 Excellent

JAMES

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptional, always with a smile to greet you and always diligent to help with every request.
Stayed 3 nights in Sep 2022
Response from Mercure Sapporo Guest Experience Team on Sep 15, 2022
Dear Mr.JamesThank you for staying with Mercure Sapporo and your great feedback.It has been a pleasure to reading the comments regarding your stay here and we have informed the staff of your kind comments, our staff will that take your comments to heart and feel motivated to strive to improve and provide better service.Once again thank you for your feedback and I look forward to hearing from you. Mercure SapporoGuest Experience Team

8/10 Good

Sanjaya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located. Easy access to JR Sapporo. Lots of dining options and walkable to several sights. It’s at the edge of the “adult” area but it’s very safe
Stayed 4 nights in Aug 2022
Response from Mercure Sapporo Guest Experience Team on Aug 19, 2022
Dear Mr. SanjayaThank you for choosing Mercure Sapporo, and we appreciate for your review regarding your most recent stay here. We are glad to hear you were able to get the chance to enjoy the surroundings of our hotel.We look forward to your visit again and we will be delighted to be at your service in the near future. Mercure Sapporo Guest Experience Team

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel and great location. Fitness center exists but limited in terms of equipment.
Stayed 3 nights in Aug 2022
Response from Mercure Sapporo Guest Experience Team on Aug 13, 2022
Dear Mr.Chris We would like to thank you for choosing Mercure Sapporo during your precious time here. First of all, we are pleased to hear that you were amazed with our location. We will share your comments with our team to improve the quality of service. We look forward to your visit again and we will be delighted to be at your service in the near future. Best Regards, Mercure Sapporo Guest Experience Team

8/10 Good

Maiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2022

10/10 Excellent

Dinesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
夜中は外うるさかった。
Stayed 3 nights in Mar 2022
Response from Riku Ishikawa on Mar 31, 2022
Dinesh 様 この度はメルキュールホテル札幌にご宿泊を賜り、誠にありがとうございます。またご宿泊に際しましての貴重なご意見・ご感想をお寄せいただきましたこと、大変ありがたく存じます。 夜中の騒音につきましては、道路側(シティビュー側)のお部屋をご用意させて頂いたようでございます。 よろしければ次回ご宿泊の際は、道路に面していない静かなお部屋をご用意出来る場合がございます。 札幌中心地の繁華街に位置しているため、ご理解頂けると幸いでございます。 今後ともお客様にご満足いただけるようサービスの向上に努めて参りますので、末永くご愛顧賜りますようお願いいたします。Dinesh様のまたのご宿泊を従業員一同心よりお待ち申し上げております。 メルキュール札幌 フロントチームリーダー 石川 梨来

10/10 Excellent

JEFFREY

Stayed 3 nights in Mar 2022

8/10 Good

Kavuma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, location, though beds are hard
We had a great stay at the Mercure Hotel. They have an excellent location in Susukino, so there are many restaurants close by. Our package included breakfast, which was very nice. Good variety and tasty. Also has bus service to ski areas The only negative in the hotel was that the beds were quite hard.
Stayed 3 nights in Jan 2022
Response from Miho Horii on Jan 16, 2022
We are honored to receive your feedback and it was a pleasure welcoming you to Mercure Sapporo. We are very happy to hear that you enjoyed the breakfast and location of our hotel and the surrounding. It is regrettable that you have had unpleasant experience of the bed during your stay. I would like to share your kindest comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we are looking forward to welcoming you back in the near future. Sincerely, Miho Horii Front Office Supervisor Mercure Sapporo

10/10 Excellent

Molly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, they cleaned everyday for us, bc we had diapers. Breakfast was good, everyone used gloves. Staff was friendly. Room was clean and comfortable, but a little chilly at times
Stayed 6 nights in Dec 2021
Response from Sunada on Jan 7, 2022
Dear Molly, We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi Sunada Guest Experience Manager Mercure Sapporo

10/10 Excellent

KAMALOVA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Riku Ishikawa on Jan 5, 2022
KAMALOVA 様 この度はメルキュールホテル札幌にご宿泊頂き、大変貴重な満点評価を誠にありがとうございます。 ご滞在中は快適にお過ごし頂けましたでしょうか。 更にご満足いただけるご宿泊をご提供できるよう、Mercureスタッフ一同、より一層の努力を重ねてまいります。 何かお気づきの点がございましたら、お気軽にご連絡くださいませ。 また札幌にお越しの際はぜひメルキュールホテル札幌にご宿泊頂けると幸いでございます。 この度は、お客様の声にご協力いただき、ありがとうございました。 メルキュールホテル札幌 フロントチームリーダー 石川 梨来