Ratings based on 479 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Paper thin walls hotel

Posted Jul 29, 2015
Pros: Hotel is very close to restaurants.
Cons: The carpet in the stairs and hallway was dirty.
The walls are paper thin! I had a hard time sleeping because I could hear the person in the next room snoring, a tv from another room, and foot steps above my room.
3 out of 5
by A verified traveler from New Orleans

Nice hotel. Dirty room.

Posted Jul 20, 2015
Employees were friendly but noisy in the hall while cleaning rooms. The ice bucket was dirty, freezer was nothing but ice and the walls in the bathroom and in the bedroom were very dirty. (Hoping it was just spilled coffee) And when we opened the curtain to let the sun in there was a piece of old bread on the window sill. We had a king suite. The bedroom had a tv but the "living room" had nothing. Everybody had to pile on the bed to watch anything instead of sitting on the couch. But the breakfast was good and area was kept clean and supplied. Front desk was friendly and attentive.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wetumpka, AL

Posted Jul 20, 2015
Pros: Staff was great and friendly
Cons: see above
Location: nothing to do at all no places to eat or nothing
First of all the room was very clean and when I went to pull the cover back to get in the bed hair was in the bed I asked for the beds to be changed and they did. I had to call and complain on the noise from other guest children running up and down the hallway. Breakfast was great the only problem is when your hotel is booked breakfast needs to be extended a little longer due to one waffle maker the line was super long.
5 out of 5
Recommended
for Everyone
by A verified traveler from Marseille, FRANCE

4 A GOOD NIGHT'S SLEEP:)

Posted Jul 20, 2015
Pros: cookies:)
Cons: all good
Location: Good restaurants, gas stations, airport shuttle,
Plush bed, nice furniture, big TV, great staff. Quiet, close to the interstate, behind the other hotels. 15 minutes north of Mobile with Airport shuttle.
1 out of 5
by A verified traveler

WASTE OF MY MONEY!

Posted Jul 14, 2015
Pros: Front desk personnel was very nice and helpful.
Cons: I'd say the hotel needs renovations, I saw the hot tub had been roped off so maybe they were working on some things but it definitely needs an update.
The walls were paper thin, I heard a conversation going on in the room next to us. I couldn't believe it but a person sneezed in the next room and I was able to hear it. The material on the sofa cushion was ripped, there was rust in the bottom of tub & back of TV remote was held together with tape. I was told this was a suite but I've had a suite before and it was much better than this.
Comment from Hotel Management
Jul 21, 2015 by Customer Care, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss this with hotel management to ensure all guest rooms are up to Country Inn & Suites standards.
3 out of 5
Recommended
for Families
by A verified traveler from New Zealand

Nice clean hotel

Posted Jul 13, 2015
Pros: Facilities were good for what we needed
Cons: nothing I can think of
Location: Just North of the city and easy to get to. Close enough to new Orleans
Good all around. Clean, good room, good breakfast, good staff
Comment from Hotel Management
Jul 21, 2015 by Kate, Hotel Management
Thank you for taking the time to take a survey to let us know how your stay with us was. We are glad to hear that the hotel staff treated you well and that you enjoyed your stay! Thank you for choosing Country Inn and Suites Saraland AL and we hope to see you again soon in the near future!
2 out of 5
by A verified traveler

Posted Jul 5, 2015
Needs to be remodeled stains on carpet and on walls bathroom had mold in the shower
Comment from Hotel Management
Jul 9, 2015 by Jessica E., Hotel Management
I apologize for the carpet and the bathroom. I can assure you that we are working diligently to repair these items so that this is not an issue going forward.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good stop over

Posted Jun 30, 2015
We only stayed overnight. Room was clean, exactly what we needed. The only complaint were the employees standing outside the main door smoking the next morning. Does not look good for the hotel.
Comment from Hotel Management
Jul 1, 2015 by Kate, Hotel Management
Thank you for taking the time to let us know about your stay at our hotel. We are glad to hear that you enjoyed your stay! We also apologize for any rudeness from the staff and we have addressed your concerns with the staff. Thank you for choosing Country Inn and Suites Saraland AL and we hope to see you again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from Plano, TX

Nice hotel, staff could be better

Posted Jun 30, 2015
Check in took forever and attendant glared/rolled her eyes when I did not want to give my email address. Breakfast was sparce. It was to be served from 6-9:30. We arrived at 8:30, but apparently they were out of everything or the attendant wasn't monitoring. There was no bread at all. I was able to pump out a half of a cup of coffee (from 3 containers) and scraped the oatmeal pot to get 2 scoops. Another guest had to go find the attendant and ask for more coffee to be made.
Comment from Hotel Management
Jul 1, 2015 by Kate, Hotel Management
Thank you for taking the time to let us know about your stay at our hotel. We apologize for any rudeness you encountered with the staff! We have addressed your issues and concerns with the staff and appropriate action has been taken so that these issues will not be repeated in the future. We hope that you will be willing to give us another chance in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel, no problems at all

Posted Jun 20, 2015
It was a good hotel and great price! Very close to some shopping and beach was only an he away. Great breakfast as well!
Comment from Hotel Management
Jun 30, 2015 by Kate , Hotel Management
Thank you for taking the time to let us know about your stay with us. We are glad to hear that the hotel staff treated you well and that you enjoyed your stay! Thank you for choosing Country Inn and Suites and we hope to see you again soon!