Ratings based on 439 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Omaha, NE

Wish we would have stayed somewhere else.

Posted Apr 5, 2015
Pros: Location and price were great
Cons: Almost everything about the room.
First impressions were good, but we soon noticed issues. We checked in quickly and went up to our room. Three of the lights were out, and when we called to see if an alternate room was available we were told there were no open rooms. The furnishings were worn out too. The couch and chair cushions had large rips and just seemed like they needed to be replaced a while ago. The bed was clean, but the rest leaved a lot to be desired. The bottom of the tub was discolored with what appeared to be rust. Overall, we just wish we would have stayed at another hotel.
Comment from Hotel Management
Apr 8, 2015 by Katie, Hotel Management
Thank you for posting a review of our property. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. I am truly sorry our hotel did not live up to your expectations. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts and we hope you give us another chance in the future to show you how great our hotel is.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NY state

Good location

Posted Mar 28, 2015
Pros: Location, price, cleanliness
Cons: Sound deadening in the walls.
Location: Wintzells Oyster House--excellent, Ruby Tuesdays.
While the hotel would be difficult to find without a GPS, it is just off the highway, not far from Mobile. There are many restaurants within walking distance. Beds were very comfortable; room was clean. The only minor complaint was that the walls are very thin. We could hear the TV from the room next door all night!! Bring ear plugs and you will be fine!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new orleans

Close to the highway and walmart

Posted Mar 24, 2015
We arrived late, but the young lady at the front desk was very nice and help with directions. The beds were comfortable and the room was clean. The only problem I had was working the shower in my room. Overall, it was a great experience.
Comment from Hotel Management
Mar 26, 2015 by Jessica E. , Hotel Management
Thank you for taking the time to complete a review. We are glad to hear you enjoyed your stay and apologize about the confusion with the shower. We hope to see you again soon!
3 out of 5
by A verified travelerfrom Atlanta,.Ga

So-So

Posted Mar 16, 2015
Wall cracked. Lights out - not working. Either walls were thin or neighbor snored LOUD, kept me up a while. Same busted floor in Elevator as was in Nov. Little spent in up keep. Breakfast was good.
Comment from Hotel Management
Mar 26, 2015 by Jessica E. , Hotel Management
Thank you for letting us know about your stay. It is always our intention to offer guests a well rested night. I am sorry we fell short this time with you. Please do give us another opportunity to secure a quieter room for you.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta, Ga

Saraland

Posted Feb 16, 2015
Clean, everyone was nice, good hot breakfast. Come to Mobile for work, this is just outside. Restaurants close by.
Comment from Hotel Management
Mar 6, 2015 by Katie, Hotel Management
Thank you for taking the time to comment. We are glad to hear that you enjoyed your stay with us. We look forward to having you again!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice and comfortable.

Posted Feb 4, 2015
My room was on the first floor, and apparently the guest upstairs over me had kids. It was a little aggravating with the running back and forth, but the hotel itself is great.
Comment from Hotel Management
Mar 6, 2015 by Katie, Hotel Management
We are glad to hear that you enjoyed your stay and apologize about the noise. I understand how aggravating it can be when trying to rest. We hope to see you again in the future.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Feb 2, 2015 on Hotels.com
Comment from Hotel Management
Feb 24, 2015 by Katie K, Hotel Management
Thank you for choosing Country Inn & Suites.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jan 27, 2015 on Hotels.com
Comment from Hotel Management
Feb 24, 2015 by Katie K, Hotel Management
Thank you for choosing Country Inn & Suites!
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Hotel was fine, service not so good.

Posted Jan 23, 2015 on Hotels.com
It was fine overall. In the morning we went down for breakfast at 6.30am, the breakfast room was still dark, the tables and chairs not straitened out. After asking one of the girls about it, she said they are running a little late this morning. My daughter and I wanted to eat a waffle, but after seeing that there was still a brown waffle in the waffle iron, who knows how long, we only had a muffin.
Comment from Hotel Management
Feb 24, 2015 by Katie K, Hotel Management
Thank you for your review. I apologize for the tardiness of the breakfast attendant. I can assure you that this is not a typical experience at Country Inn & Suites. I have discussed the importance of punctuality with my staff and implemented a back up plan, so that a similar situation doesn't occur in the future. We hope to have another opportunity to exceed your expectations.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Jan 22, 2015 on Hotels.com
Comment from Hotel Management
Feb 24, 2015 by Katie K, Hotel Management
Thank you for choosing Country Inn & Suites!