Lobby

Reviews of Baymont by Wyndham Saraland

2.5 out of 5
Baymont by Wyndham Saraland
1320 Industrial Pkwy, Saraland, AL

Reviews

7.2

Good

Rating 10 - Excellent. 274 out of 921 reviews" "
Rating 8 - Good. 263 out of 921 reviews" "
Rating 6 - Okay. 156 out of 921 reviews" "
Rating 4 - Poor. 135 out of 921 reviews" "
Rating 2 - Terrible. 93 out of 921 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Meagan

Business traveler, Traveled with family
Liked: Staff & service
Decent hotel but the breakfast needs more options
Stayed 3 nights in Apr 2024

6/10 Okay

Danielle

Traveled with partner
Disliked: Amenities, property conditions & facilities
Breakfast wasn't that good. Could use some upgrades to property but cost was good.
Stayed 2 nights in Apr 2024
Response from NP on Apr 14, 2024
Thank you for your review Danielle. We are working to upgrade our property and will contine to strive to better service for our guest. Have a wonderful day!

10/10 Excellent

Adrian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pretty nice and friendly
Stayed 2 nights in Mar 2024
Response from NP on Mar 29, 2024
Thank you for taking the time to reivew us Adrian! We are happy to hear you have enjoyed your stay with us. We are very proud of our staff who are always ready to help. Have a wonderful day and hope to see you again!

6/10 Okay

Roman

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The Baymont was not clean, there is mold and or mildew in the shower. One person in our party stepped on a sliver of glass in the room. The breakfast was acceptable, and there are a number of restaurants in the area.
Stayed 1 night in Mar 2024
Response from NP on Mar 29, 2024
Thank you for your review Roman. We are happy that you have enjoyed your stay for the most part. We have taken note and will work towards better service. We love our location as it is close to many stores and resturants! Have a wonderful weekend!

4/10 Poor

Shawn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First off, the staff was awesome. They try with what they have. The supplies of linen were so old they had stains on the sheets and stains on the towels. So did the replacement set we asked for.That is entirely unacceptable regardless of the rate. This gets marked in my frequent travels through here as a no go.
Stayed 1 night in Mar 2024
Response from NP on Mar 29, 2024
Thank you for taking the time to review us Shawn. Our staff is really friendly and work hard eveyday. We will make note of this and will improve our standards moving forward. Have a great day!

4/10 Poor

Zavaughn

Traveled with family
Disliked: Amenities, property conditions & facilities
Water not very hot and towels are old and see through.
Stayed 2 nights in Mar 2024
Response from NP on Mar 29, 2024
Thank you for taking the time to reivew us Zavaughn. We are sad to hear your stay wasnt the best with us. We will strive for better service moving forward. Enjoy your weekend!

8/10 Good

Nita

Stayed 1 night in Mar 2024
Response from NP on Apr 14, 2024
Thank you for taking the time to review us Nita. We are happy to hear you have enjoyed your stay with us! Have a wonderful day!

6/10 Okay

Jeremy

Traveled with partner
Ok for a one night layover.
Stayed 1 night in Mar 2024
Response from NP on Mar 23, 2024
Thank you for your review Jeremy. We are happy to know you enjoyed your stay with us for the most part, we will do our best to impore our standards for future stays. Have a great weekend!

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities
It was very good an nice people will stay again.
Stayed 1 night in Mar 2024
Response from NP on Mar 23, 2024
We appriciate you taking the time to review us Madeline. It is good to know you have enjoyed your stay with us! We look forward to seeing you again!

4/10 Poor

Ebunoluwa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Overall the hotel was lacking in cleanliness and had a lot of areas that were in disrepair. There were multiple repair issues with the drywall, wall paper and other parts of the wall. The room had dirt on the internal sheer blinds that looked like bird poop, The bedding had a small area of bloodstain and other stains. The room/hallway had a damp smell. The coffee maker and ice trays were in the bathroom area. There were no insects however. For the price paid, it was disappointing.
Stayed 2 nights in Mar 2024
Response from NP on Mar 23, 2024
We appriciate you taking the time to review us Ebunoluwa. We are currently in the process of fixing things around the hotel. We are working towards better standards for our hotel and for better stays in the future!

4/10 Poor

Miles, Las Vegas

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Got a room by the hallway stairs and everyone someone went thru the door sounded like someone was trying to come in my room. Breakfast was very poor quality. Staff was excellent and courteous. Cable kept going in and out
Stayed 1 night in Mar 2024
Response from NP on Mar 23, 2024
Thank you for taking the time to review us Miles. We are unhappy to hear that you did not fully enjoy your stay with us and will work to better our standards as a whole. Have a great weekend!

4/10 Poor

Patricia

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a fresh smell They ran out of breakfast very quickly We did not get any food , they said they could not put out anymore because they ran out and the truck was due in later with more supplies
Stayed 1 night in Mar 2024
Response from NP on Mar 11, 2024
Thank you for taking the time to review us Patricia. The delivery took longer then expected so we put as much of the supplies we had on hand. Unfortunately that was out of our hands. Have a good day!

8/10 Good

byron

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Room is clean, bed very comfortable, hotel is not new but well kept. Breakfast was good, hubby loved the biscuits and gravy, I enjoyed making a fresh waffle. no liquid creamer which was a bummer!! As a whole it was a nice stay during our travels. I would recommend
Stayed 1 night in Mar 2024
Response from NP on Mar 10, 2024
Thank you for taking the time to review us Byron. We are happy to hear that you have enjoyed your stay with us and look forward to seeing you again! Have a wonderful week!

8/10 Good

randy

Business traveler, Traveled with partner
Lots of walking places to eat
Stayed 1 night in Mar 2024
Response from NP on Mar 11, 2024
We appreciate you taking to time to review us Randy. We also love our location as there are so many restaurants and stores within walking distance. Hope to see you in the future, have a wonderful day!

4/10 Poor

Bill

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Shower was leaking..old beat up fixerss
Stayed 1 night in Feb 2024
Response from NP on Mar 6, 2024
Thank you for taking the time to review us Bill. We will take note of this issue and work to resolve it. We are glad to know everything else was pleasant. Have a wonderful day!

2/10 Terrible

LETITIA

Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast muffins were stale area was extremely dirty. No supplies in the bathroom.
Stayed 1 night in Mar 2024
Response from NP on Mar 4, 2024
Thank you for your review Letitia. Our public bathrooms are under renovation due to a pipe issue, the bathrooms in our rooms are all supplied with shampoo, body wash, lotion, towels, make up wipes, etc. What supplies were missing, please let us know. We make sure to provide a good breakfast for our guest with many options to choose from. We are sad to hear you did not enjoy your stay with us. Have a good day.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
The staff.
Stayed 1 night in Mar 2024
Response from NP on Mar 3, 2024
We appriciate your review Donald. We are all happy to know your stay was pleasant! we look forward to seeing you again! Have a wonderful weekend!

10/10 Excellent

Ursula

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Water not hot
Stayed 1 night in Mar 2024
Response from NP on Mar 3, 2024
Thank you for taking the time to review us Ursula. We are happy to hear that you have enjoyed your stay with us! We do apologize for the water temp, we had many guest that took long showers so it took the water heater sometime to refill and reheat. Have a wonderful weekend!

6/10 Okay

Shelia

Disliked: Cleanliness
Location
Stayed 2 nights in Feb 2024
Response from NP on Feb 26, 2024
Thank you for taking the time to review us Shelia. Having many options to eat and shop around is always a plus. We hope to see you again!

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area around good food
Stayed 4 nights in Jan 2024
Response from NP on Feb 26, 2024
Thank you for taking the time to review us Brianna. We are happy to hear you have enjoyed your stay with us. Having multiple options to choose from to eat and shop within walking distance is always a place when staying at a hotel. We look forwards to seeing you again!

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from NP on Feb 20, 2024
We appriciate your review Allison. Thank you for staying with us and we are happy to hear you had a good stay with us!

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathtub had mildew and no tub stopper. The staff did not want to help
Stayed 1 night in Feb 2024
Response from NP on Feb 26, 2024
Thank you for your review Chris. We always strive to assist all of our guest with any problems that arises. We will look into this issues and work to better our standards!

6/10 Okay

Shelley

Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty… the front desk folks were very nice and accommodating. The elevator and halls were dirty and old… the phone and plugs in the room did not work and the hair dryer did not work. I would not stay there again.
Stayed 1 night in Feb 2024
Response from NP on Feb 20, 2024
Thank you for your review Shelley. We are dishearten to hear you did not fully enjoy your stay with us. We are currently in the process of fixing the plugs after a sever storm. The elevator paint has been peeling, which is causing many to think that is is not cleaned. We will be repainting the door soon. Currently, We are in the process of getting the carpet professionally cleaned. If you do change your mind, we would love to see you again. Have a great day!

6/10 Okay

Andrell

Stayed 6 nights in Feb 2024
Response from NP on Mar 23, 2024
Thank you for taking the time to review us Andrell. We are always working to better our standards for more comfortable stay for our guest. We hope to see you again!

8/10 Good

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to rest, after spending 14 hours on the road deiving
Stayed 1 night in Feb 2024
Response from NP on Feb 20, 2024
Thank you for your review Sergio. We are happy to hear you had a good stay!

6/10 Okay

Ronnie

Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from NP on Feb 20, 2024
Thank you for your review Mr. Ronnie. We appriciate you and your families understanding and giving us the opportunity to make your stay better! Have a blessed day!

8/10 Good

Helen E

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 1 night in Feb 2024
Response from NP on Feb 20, 2024
We appriciate your review Helen. We look forward to seeing you again, have a bless day!

10/10 Excellent

Rasheeda

Liked: Cleanliness, staff & service
Great staff. Good breakfast. Area is great! Plentiful shopping around. I will definitely stay again
Stayed 3 nights in Jan 2024
Response from Nil Patel on Feb 7, 2024
We appriciate you taking the time to review us Rasheeda. It is always nice to know that our guest have enjoyed their stay with us! We are happy to be in a location with so many great restaurants and shopping areas near by! We look forward to seeing you again!

8/10 Good

Kendrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nil Patel on Feb 7, 2024
Thank you for taking the time to review us Kendrell. We are happy to hear that you have overall enjoyed your stay with us!

2/10 Terrible

Tremell

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a dump.
Stayed 2 nights in Jan 2024
Response from Nil Patel on Jan 29, 2024
Thank you for taking the time to review us Tremell. We are sad to hear that you did not enjoy your stay with us this past weekend. As you stayed with us for two days please let us know what you disliked about your stay so that we can improve our hotel. Thank you!

10/10 Excellent

Reiley

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice
Stayed 1 night in Jan 2024
Response from Nil Patel on Jan 27, 2024
Thank you for taking the time to review us Reiley. We are happy to hear you enjoyed your stay with us and look forward to seeing you again!

10/10 Excellent

Ken

Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024
Response from Nil Patel on Jan 27, 2024
Thank you for taking the time to review us Ken. We are happy to hear you have enjoyed your stay with us!

4/10 Poor

Robert, Huntsville

Traveled with family
Disliked: Property conditions & facilities
Would not stay there again
Stayed 1 night in Jan 2024
Response from Nil Patel on Jan 27, 2024
Thank you for taking the time to review us Robert. We do apologize that you did not enjoy your stay with us. we will continue to strive for a better service so future stay will be better!

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay for work in it’s less than 20 minutes from the job n easy access to the highway
Stayed 4 nights in Jan 2024
Response from Nil Patel on Jan 27, 2024
Thank you for taking the time to review us April. We are happy to hear you have enjoyed your continuous stay with us! It is always to be near many restaurants and easy road access.

2/10 Terrible

LaQuisha

Traveled with family and small children, Business traveler
It was roaches I didn’t like that
Stayed 3 nights in Jan 2024
Response from Nil Patel on Jan 27, 2024
We appreciate you taking the time to review us LaQuisha. We do apologize that you did not enjoy your stay with us. We will continue to improve our hotel and work towards better stays in the future.

4/10 Poor

Traci

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Dec 2023
Response from Nil Patel on Jan 27, 2024
Thank you for reviewing us Traci. We are happy to hear you have enjoyed your stay with us and we will continue to improve our standards so that future stays will be even better!

10/10 Excellent

Ken

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Nil Patel on Jan 13, 2024
Thank you for taking the time to review us Ken. We are happy to hear that you have enjoyed your stay with us!

2/10 Terrible

Jordan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches/Dirty
The bed sheets were not clean and their were live roaches in the room.
Stayed 1 night in Jan 2024
Response from Nil Patel on Jan 29, 2024
Thank you for taking the time to review us Jordan. We apologize that your experience was not good at our hotel. We are working towards better standards and hope future stays will be better as a whole.

8/10 Good

Ashley

Liked: Staff & service
Good value for price. Close to the interstate and plenty of dining options. Facility is dated but clean and staff is friendly.
Stayed 1 night in Dec 2023
Response from Nil Patel on Feb 7, 2024
Thank you for taking the time to review us Ashley. Having many restaurants within walking distances is always nice, one of the favs is Mugshots and the tropical smoothie that just opened up. We are happy to hear that you have enjoyed your stay with us.

10/10 Excellent

April

Stayed 3 nights in Dec 2023
Response from Nil Patel on Jan 7, 2024
Thank you for taking the time to review us. We are happy to hear you have enjoyed your stay with us!

6/10 Okay

Ashley

Traveled with family
Liked: Cleanliness, staff & service
Staff was friendly, property is definitely dated but clean. Good value for the price. Nothing fancy, but I would stay again.
Stayed 1 night in Dec 2023
Response from Nil Patel on Jan 7, 2024
We appreciate you taking the time to review us Ashley. We are happy to hear you have enjoyed your stay with us. We look forwards to seeing you again!

4/10 Poor

Amanda

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not as clean as it should have been. It was humid and A/C had a musty, soured smell. Missing light fixtures. Very little hot water in shower. Will not be staying here again.
Response from Nil Patel on Jan 7, 2024
Thank you for taking the time to review us Amanda. It is unfortunate that you did not enjoy your stay with us. We have fixed the water issue and have made strive to improve our hotel's standards. We hope to have another opportunity to host a better stay for you!

8/10 Good

Traci

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Nil Patel on Dec 20, 2023
Thank you for taking the time to review us Traci. I am happy that you have enjoyed your stay with us!

10/10 Excellent

fabian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Nil Patel on Dec 15, 2023
I appreciate you takin the time to review us Fabian. We are all happy to hear you have enjoyed your stay with us!

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Nil Patel on Dec 15, 2023
We are happy to hear you have enjoyed your stay with us April! And thank you for taking the time to review us.

8/10 Good

Dianna

Stayed 2 nights in Nov 2023
Response from Nil Patel on Jan 7, 2024
Thank you for leaving us a review Dianna, we appreciate your feedback! I am happy to hear you have enjoyed your stay with us!

4/10 Poor

Edgar

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities
The room was dirty, you could hear everything going on on the hallway and neighboring rooms. Also the room had a weird smell when we first walked in. Do not recommend
Stayed 1 night in Nov 2023
Response from Nil Patel on Dec 15, 2023
Thank you for taking the time to review us Edgar. I am sad to hear things were not as pleasant as it should have been. I will take note and we will work hard to strive for better standards. Happy Holidays!

4/10 Poor

Leonard

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
All the towels were dirty and looked they had been used, ice machine was broken and dirty, carpet was dirty and stained, but the location was great!!!
Stayed 2 nights in Nov 2023
Response from Nil Patel on Dec 15, 2023
Thank you for taking the time to review us Leonard. I would firstly like to extend our apologizes that we did not meet the cleanness standard! We will take note and keep working towards better standard for our hotel. I am happy you enjoyed the hotel location as it is close to many restaurants within walking distance. We will do better for future stays!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really thoughtful and nice.
Stayed 7 nights in Nov 2023
Response from Nil Patel on Nov 27, 2023
Thank you for taking the time to review us Mrs. Lisa, We appreciate your kind words and we look forward to meeting you again!

6/10 Okay

kokies

Stayed 1 night in Nov 2023
Response from Nil Patel on Nov 22, 2023
Thank you for reviewing us Kokies. We will strive to better our hotel for future stays!