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Reviews of Courtyard by Marriott Sarasota at University Town Center

3 out of 5
Courtyard by Marriott Sarasota at University Town Center
8305 Tourist Center Dr, Sarasota, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 313 out of 473 reviews" "
Rating 8 - Good. 107 out of 473 reviews" "
Rating 6 - Okay. 32 out of 473 reviews" "
Rating 4 - Poor. 10 out of 473 reviews" "
Rating 2 - Terrible. 11 out of 473 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Lily

The room and property was good. Very comfortable bed. Location in the center of city with shops and restaurants. Our room was never cleaned throughout our three day stay. Hot water came only sporadically. There was leftover old coffee in our machine. No free breakfast was a bummer considering the price.
Stayed 2 nights in Jan 2024

2/10 Terrible

Lina

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Long

Liked: Cleanliness, property conditions & facilities

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Bea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Todd, Port Townsend

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent recently rebuilt hotel. Huge shopping and dining options close by. Rooms are spacious, modern, clean— with mini- frig, microwave and bar sink. Excellent fitness center!
Stayed 1 night in Nov 2023

6/10 Okay

Mirsad, Waterloo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's ok.
Stayed 1 night in Oct 2023

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, clean and spacious rooms
Stayed 1 night in Oct 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Quick visit. Pleasant staff and great room
Stayed 2 nights in Aug 2023

6/10 Okay

Christopher, Palatine

Convenient location and free parking. We asked for cleaning service every day and didn’t get it. The tub had some black marks and looked like a little mold in corners. Bed was way too short for my husband. Staff was friendly and the gentleman taking care of the bar was wonderful and provided excellent service. Overall I probably would find another hotel to stay in next trip.
Stayed 3 nights in Sep 2023

10/10 Excellent

Donna

Stayed 1 night in Sep 2023

10/10 Excellent

Elizabeth, Minden

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot!
Stayed 2 nights in Aug 2023
Response from AL on Sep 2, 2023
Thank you for staying with us. Look forward to serving you again soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from AL on Sep 2, 2023
Thank you for staying with us. Look forward to serving you again soon!

6/10 Okay

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from AL on Sep 2, 2023
Thank you for staying with us. Look forward to serving you again soon!

10/10 Excellent

Ryan, Fishers

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area around here is great with lots of shopping and eating options. Hotel is nice and front desk was accommodating to my early check in.
Stayed 1 night in Aug 2023
Response from AL on Aug 17, 2023
Thank you for staying with us. We look forward to serving you again soon!

10/10 Excellent

Reilly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best customer service ever! All staff courteous, wonderful and helpful.
Stayed 4 nights in Jun 2023
Response from AL on Aug 17, 2023
Thank you for staying with us. We look forward to serving you again soon!

10/10 Excellent

Jodi

Stayed 7 nights in Jun 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from AL on Jun 12, 2023
Thank you for staying with us. Look forward to serving you again on your next stay.

6/10 Okay

Amy

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Construction
I stay here everytime I visit my son, there was construction which was very inconvenient, you had to walk around the building to get to the front desk which was a problem when I had to leave at 4:00 am for Uber. I had to walk through a dark parking lot. I feel a discount should be given on the room rate when construction is being done during your stay, not to mention the noise which was also very disruptive
Stayed 3 nights in May 2023
Response from AL on May 28, 2023
Thank you for staying with us when you're in town visiting. We do our best to provide the best guest experience for our guests. Refreshing our property is a big part of making sure our guests keep coming back. We apologize that you were inconvenienced during your stay. We look forward to seeing you again soon. Please feel free to contact the property directly if these is anything we can assist you with in your next stay with us. Sincerely,

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2023
Response from AL on May 21, 2023
Thank you for staying with us. See you on your next trip.

10/10 Excellent

Nerissa Marisol, East Rockaway

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel everything was awesome !!We look forward to coming back. Best location for all activities.
Stayed 5 nights in Mar 2023
Response from AL on May 21, 2023
Thank you for your comments. We look forward to having you back soon!

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to book this property after our flight home got cancelled so it was totally a random pick based on what airlines told us. The hotel was very clean and everyone was very friendly and helpful to us.
Stayed 2 nights in Apr 2023
Response from AL on Apr 19, 2023
Thank you for sharing your experience with us and we're glad we that you enjoyed the property and staff.

8/10 Good

adam

Stayed 1 night in Feb 2023
Response from AL on Apr 19, 2023
Thank you for staying with us!

10/10 Excellent

Howard

Stayed 1 night in Feb 2023

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to everything, shopping, dining, freeway and only 13 miles to the beach.

10/10 Excellent

Adriano Silva

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone and everything is beautiful and super welcoming just wish there was breakfast offered.
Stayed 1 night in Dec 2022
Response from AL on Dec 4, 2022
Thank you for taking the time to let us know about your experience. We appreciate the kind words. We do have a breakfast package that we offer on our site. Please book that in the future to add breakfast to your stay. Sincerely,

2/10 Terrible

Frances D

Stayed 2 nights in Sep 2022
Response from AL on Oct 4, 2022
Frances D,We're disappointed to see that you ranked your stay a 2 out of 10. Please reach out to us. We'd like to know more and see how we can make your next stay a 10 out of 10.Sincerely,

6/10 Okay

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities
Property was fine overall but the shower had zero pressure.
Stayed 1 night in Sep 2022
Response from AL on Sep 30, 2022
Thank you, for taking the time to review your stay. I have noted your comments and will look into the issue stated. We're glad that you enjoyed your overall stay and look forward to serving you again soon!Sincerely,

10/10 Excellent

George, Naples

Stayed 1 night in Sep 2022

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from AL on Sep 6, 2022
Thank you, for staying with us. We look forward to serving you again, soon!

10/10 Excellent

Rolia

Stayed 3 nights in Aug 2022

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jenn did our check in—very friendly and efficient. Hotel is very clean, bed was incredibly comfortable.
Stayed 1 night in Aug 2022
Response from AL on Aug 14, 2022
Thank you for the great comments. Jenn is one of our superstars! Look forward to serving you again soon!

10/10 Excellent

Dominic

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from AL on Jul 17, 2022
Thank you for staying with us. We're glad to see that you had a 10 out 10 experience. Sincerely,

10/10 Excellent

Diana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility, clean and helpful and courteous staff
Stayed 1 night in Jul 2022
Response from AL on Jul 3, 2022
Hi Diana, Thank you, for taking the time to review us and we appreciate that you have a 5 out 5 stay with us. We look forward to serve you on your next trip with us. Sincerely,

4/10 Poor

Robert T

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The big selling point about this hotel is its location - so close to area shopping and dining. It's also very close to Hwy 75 for easy on and off. But there is too little staff, and those present are curt and not friendly or helpful. The door did not auto-close securely (major safety issue) and the shower stall had a very slippery. TV was not great, the beds were not firm, and the noisy outdoor pool was open after 10 pm located right under our room. Not terrible - but not particularly impressive. The area Hampton is better.
Stayed 2 nights in Jun 2022
Response from AL on Jun 19, 2022
Hi Robert, Thank you, for staying with us and enjoying our location. Our staff and I are disappointed to hear that you did not have a 10 out of 10 stay. On your next check-in experience. Please let us know what would make your stay great and we'll be happy to go the extra mile. At your service, The Courtyard Team.

8/10 Good

Richard, Carson City

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and well kept. The indoor dining facility could use some improvement. But you have 2 restaurants within walking distance.
Stayed 4 nights in Jun 2022
Response from AL on Jun 9, 2022
Thank you for sharing your experience with us. We appreciate your feedback and look forward to welcoming you back soon!

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appreciate the extra effort from Victoria.
I always take time to acknowlege when someone does a good job. There was apparently some water damage to the hotel, including the gym. I travel a lot and it is difficult to stay fit and sane while on the road, so it's an annoyance when the gym is closed. I told Victoria at the front desk and she called over to the Hampton Inn so I could use their gym, that was a nice gesture and the people at the Hampton were great. I just wanted you to know those small gestures make a huge difference to someone like me who travels a lot.
Stayed 1 night in May 2022
Response from AL on Jun 14, 2022
Thank you, for recognizing Victoria. She is one of our superstars here. Look forward to having you back on your next trip in Sarasota.

10/10 Excellent

Sonya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Great location. Very clean.
Stayed 1 night in Apr 2022
Response from Joy-GM on Apr 25, 2022
Sonya, Thank you for your 5 out of 5 rating and your review. We are glad you enjoyed your time with us and we hope to serve you again. Sincerely, Joy Chaillou-Moberly General Manager

6/10 Okay

Terence

Business traveler
Good hotel great location but expensive
A good hotel I have stayed at many time but over $300 per night is a price hike beyond . I accept we are in recovery from COVID but prior this was a $200 a night with taxes .
Stayed 1 night in Apr 2022
Response from Joy-GM on Apr 18, 2022
Terence, Thank you for your review. We are glad to hear that you are a returning guest and we are sorry that the current pricing was higher than you had wished. Our prices do fluctuate with supply and demand, hopefully the next time you plan to visit you will the find our pricing more to your liking. We hope to serve you again. Sincerely, Joy Chaillou-Moberly General Manager

10/10 Excellent

ANTHONY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quiet and comfort in the room.
Stayed 2 nights in Mar 2022
Response from Joy-GM on Mar 29, 2022
Anthony, Thank you for your 5 out of 5 rating. We are glad to hear you enjoyed the quiet and comfort of your room. We hope to serve you again. Sincerley, Joy Chaillou-Moberly General Manager

4/10 Poor

Pamela

Stayed 2 nights in Mar 2022
Response from Joy-GM on Mar 22, 2022
Pamela, Thank you for your rating. We are sorry to see that we did not exceed your expectations. We apologize for any shortcomings that occurred during your stay and hope you will give us another opportunity to serve you in the future. Sincerely, Joy Chaillou-Moberly General Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay….hotel was very clean and staff were superb!
Stayed 1 night in Mar 2022
Response from Joy-GM on Mar 6, 2022
Lisa, Thank you for your review. We are glad you had a wonderful stay and enjoyed our teams attention to cleanliness and desire to serve. We hope to serve you again. Sincerely, Joy Chaillou-Moberly General Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2022
Response from Joy-GM on Feb 27, 2022
Robert, Thank you for your 10 out of 10 rating. We hope to serve you again. Sincerely, Joy Chaillou-Moberly General Manager

4/10 Poor

Komala

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
We were there for only one day. One of The concierge personnel was not very friendly. I do not understand why she took over checking us in when the other person was already doing it and then proceeded to be quite curt. The room had fingerprints all over the desk, the wardrobe, fridge …I literally cleaned it before we used anything at all. Thankfully, we traveled here in our own car so I had my wipes etc handy. The bathroom and toilet etc had to be sprayed down. We paid over $400 but it was definitely not worth it and it was price gouging at its finest because of the regatta. Adding insult to injury, the breakfast options were almost non existent and they don’t even have complimentary coffee or tea? Who does that? I was very surprised and disappointed so this will be our first and last time at any of this level Marriott establishments.
Stayed 2 nights in Feb 2022
Response from Joy-GM on Feb 21, 2022
Komala, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. I am also sorry you found your room unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the hotel. Again, I sincerely apologize for all of the challenges that you had during your arrival to our property. Sincerely, Joy Chaillou-Moberly General Manager

2/10 Terrible

Antonio

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really bad experience
Stayed 3 nights in Jan 2022
Response from Joy-GM on Jan 23, 2022
Antonio, Thank you for taking the time to share about your experience. We are sorry to read that your experience is not up to our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. Once again, thank you for taking the time to share your experience. We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one. Sincerely, Joy Chaillou-Moberly General Manager

10/10 Excellent

Carmen

Liked: Staff & service
Property under renovation staff switched room location with out me asking so as not to have to deal with the noise. Appreciated that very much.
Stayed 7 nights in Dec 2021
Response from Joy-GM on Jan 11, 2022
Carmen, Thank you for taking the time to review your stay. We apologize that the renovation was an inconvenience and are glad the team moved your room location pro-actively. We hope to serve you again. Sincerely, Joy Chaillou-Moberly General Manager

6/10 Okay

Lin, Vienna

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hope it will be better after construction is done
Stayed 3 nights in Oct 2021
Response from Joy-GM on Nov 9, 2021
Lin, Thank you for review and rating. We hope you will come visit us once our renovation is complete. Sincerely, Joy Chaillou-Moberly General Manager