Suite, 1 Queen Bed, Non Smoking (Efficiency) | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Reviews of The Hotel Saratoga, Ascend Hotel Collection

2.5 out of 5
The Hotel Saratoga, Ascend Hotel Collection
3291 S Broadway, Saratoga Springs, NY

Reviews

8.2

Very Good

Rating 10 - Excellent. 465 out of 1002 reviews" "
Rating 8 - Good. 313 out of 1002 reviews" "
Rating 6 - Okay. 118 out of 1002 reviews" "
Rating 4 - Poor. 61 out of 1002 reviews" "
Rating 2 - Terrible. 45 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quiet and very clean, staff welcoming.
Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Gina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean, well stocked. Very friendly, comfortable! Receptionist was lovely & helpful. She also was the cook & made me the best turkey club sandwich I ever had!
Stayed 1 night in Apr 2024

6/10 Okay

Mary

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Roland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024

4/10 Poor

Brian

Traveled with family and small children
Liked: Cleanliness, staff & service
Newly renovated and spacious. The hot water didn't work but the host let me use a shower in another room.
Stayed 1 night in Apr 2024

10/10 Excellent

Lori

Liked: Cleanliness, amenities
Clean and spacious. Close to downtown, but not walkable.
Stayed 2 nights in Mar 2024

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
The lady running the breakfast room was beyond nice. Everything was perfect with numerous items to choose from.
Stayed 1 night in Mar 2024

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Katie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very clean and nice hotel with friendly staff. Fitness center was alright. The free breakfast was fantastic.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kayka

Traveled with partner
Liked: Property conditions & facilities
What a wonderful place to stay! I will be going back
Stayed 2 nights in Mar 2024

4/10 Poor

Pei-Yu

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were lots of cockroach bodies everywhere in the lobby. And the carpet looked like it had never been cleaned since the hotel was built. The room smelt like ashes. I gave two stars for kind staff but I’ll definitely not return to this place.
Stayed 1 night in Mar 2024

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, very clean. A quiet property with convenient parking. Cleaning staff had neglected to leave soap, shampoo, etc in the bathroom. Some parts of the facility were under renovation (exercise room).
Stayed 1 night in Mar 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a little bit pricey but it's worth!
Stayed 1 night in Mar 2024

10/10 Excellent

Lizette

Stayed 2 nights in Mar 2024

4/10 Poor

Sherida

Disliked: Cleanliness, property conditions & facilities
I don’t generally post negative reviews but traveling with a family of 4, I booked this property specifically because it could accommodate us comfortably. Had booked king room with a kitchenette and a pull out couch. I called twice to confirm the room. After checking in and arriving at the room, I was informed the room type was not available. No pull out couch or kitchenette. I had to seek persistently seek out bedding, towels. There were sticky traps in the room and we had an encounter with a cockroach. On the 3rd day we requested the room to be cleaned. That only consisted of taking out bathroom trash and taking but not replenishing bath towels! In the end we were given pool towels. On the plus side, staff are friendly, apologetic but not amply staffed to support guest needs with housekeeping.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sandra

Very nice staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Liked: Property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I was working in the area and found this hotel. It was very convenient to locks restaurants and my job site. While staying there I had a family issue and had people calling but I wasn’t at the hotel. My phone was dead and since I was at the casino i lost track of time. When I got back to the hotel I was informed by Zachery that I had many phone calls and that I should check in with my family. Some of my relatives don’t speak English so Zachery took the multiple messages and made sure I was able to call them back. Good news, my niece was born healthy, 8lbs 7oz. Also great buffet breakfast!

10/10 Excellent

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. I would definitely stay again. Only dislike was the suites being very close to the road and the noise from passing vehicles.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Every quite and clean
Stayed 1 night in Mar 2024

2/10 Terrible

Payal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was virtual check in and just not clean
Stayed 1 night in Feb 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel I’ve stayed at for the price. Amazing staff and extremely professional and helpful. Highly recommend this hotel.
Stayed 1 night in Feb 2024

8/10 Good

brandon

Stayed 1 night in Feb 2024

6/10 Okay

Lwiindi

Liked: Cleanliness, staff & service

8/10 Good

Frank, Montreal

Stayed 1 night in Feb 2024

2/10 Terrible

Laura

Traveled with partner
Disliked: Amenities
No real human waiting 5 minutes for keys to print holding 100 dollars for dogs or damages get real
Stayed 1 night in Feb 2024
Response from Jess on Feb 25, 2024
We're truly sorry for any inconvenience or frustration you experienced during your check-in process. Your feedback is invaluable, and we apologize for not meeting your expectations in terms of efficiency and transparency regarding our policies. Rest assured, we take your concerns seriously, and we'll use them to improve our service moving forward. If there's anything else we can do to enhance your stay or address any remaining issues, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to restore your confidence in our hotel.

10/10 Excellent

Steven, New Orleans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Computer kiosk remote front desk staff for check-in was off-putting, but after that everything was new, modern, clean, comfortable and excellent
Stayed 1 night in Feb 2024
Response from Jess on Feb 25, 2024
Thank you for sharing your experience with us! We're thrilled to hear that you found our hotel to be new, modern, clean, comfortable, and excellent overall. We apologize if the computer kiosk check-in process was off-putting for you. We understand that technology may not be everyone's preferred method, and we appreciate your feedback on this aspect of your stay. Your comments will help us continually improve our services to ensure that all guests have a seamless and enjoyable experience from start to finish. We hope to welcome you back again soon for another fantastic stay!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location..free parking..attractive and roomy rooms. Close to town..5 minutes. Second time i have stayed here..would stay again.
Stayed 1 night in Feb 2024
Response from Jess on Feb 25, 2024
We're thrilled to hear that you had such a positive experience during your stay with us! It's fantastic to know that you enjoyed our great location, free parking, attractive and spacious rooms, and proximity to town. We're honored that you chose to stay with us again and that you would consider returning in the future. Thank you for your loyalty, and we look forward to welcoming you back for another wonderful stay!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jess on Feb 25, 2024
We're grateful for your valuable feedback and appreciate you taking the time to share your thoughts with us. If there's anything else we can assist you with or if you have any further comments, please feel free to reach out. We strive to provide the best possible experience for our guests, and your input helps us achieve that goal. Thank you for choosing us, and we hope to have the pleasure of welcoming you back soon!

8/10 Good

WILLIAM

Liked: Cleanliness, property conditions & facilities
New, clean, good value Just outside Saratoga springs ny
Stayed 1 night in Feb 2024
Response from Jess on Feb 11, 2024
Thank you for your feedback! Were delighted to hear that you enjoyed your stay. We strive to provide a comfortable stay for our guests. We hope you had a wonderful time exploring the Saratoga Springs area and that you'll choose to stay with us again in the future. Safe travels

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, safe, easy parking
Stayed 1 night in Jan 2024
Response from Jess on Feb 25, 2024
We're delighted to hear that you enjoyed a peaceful and secure stay with us! Providing a quiet and safe environment is a top priority, and we're pleased that you felt comfortable during your time here. Easy parking is certainly a convenience we strive to offer, and we're glad you found it convenient. If your travels bring you back to the area, we'd be thrilled to host you again for another tranquil and hassle-free experience. Thank you for choosing our hotel, and we look forward to welcoming you back in the future!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had the things that I like to have. Fridge. Microwave. Coffee maker. Even a sound machine! Comfy bed. Buffet breakfast. I would definitely come back!
Response from Jess on Jan 24, 2024
We're delighted to have provided all the amenities you enjoy. Its fantastic to hear you found the bed comfy and enjoyed our buffet breakfast. We look forward to hosting you on your next visit!

8/10 Good

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice, friendly
Stayed 1 night in Jan 2024
Response from Jess on Jan 24, 2024
Thank you for your positive feedback! We're delighted to hear that your experience was clean, nice, and friendly. We appreciate your kind words and hope to welcome you back soon!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jess on Jan 24, 2024
Kim,Thank you for the 5 star rating of The Hotel Saratoga! We look forward to hosting you again soon!

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth and the room was nice. I thought the towels were awesome (not like the ring ones I'm used to). Also breakfast had nice variety, everything was clean, and staff was helpful.
Response from Jess on Jan 24, 2024
We're thrilled to hear that your check-in was smooth, the room met your expectations, and you enjoyed the awesome towels. Its great to know you found our breakfast offerings varied, everything clean, and our staff. We look forward to hosting you again in the future!

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jess on Jan 24, 2024
Lauren,Thank you for the 5 star rating of The Hotel Saratoga! We look forward to hosting you again soon!

10/10 Excellent

Eileen

Stayed 4 nights in Jan 2024
Response from Jess on Feb 25, 2024
We're grateful for your valuable feedback and appreciate you taking the time to share your thoughts with us. If there's anything else we can assist you with or if you have any further comments, please feel free to reach out. We strive to provide the best possible experience for our guests, and your input helps us achieve that goal. Thank you for choosing us, and we hope to have the pleasure of welcoming you back soon!

10/10 Excellent

petra

Liked: Cleanliness, property conditions & facilities
Few items needed attention, but over all, just wjat we needed, clean, fairly priced, excellent location for us. Staff was friendly and helpful
Stayed 2 nights in Jan 2024
Response from Jess on Jan 9, 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated. We look forward to hosting you again soon!

10/10 Excellent

Camille

Stayed 2 nights in Dec 2023
Response from Jess on Jan 24, 2024
Camille,Thank you for the 5 star rating of The Hotel Saratoga! We look forward to hosting you again soon!

8/10 Good

Penny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from aavgo on Jan 7, 2024
Thank you for taking the the time to leave us a review. Your feedback is valuable, and we’re always striving to improve. If there’s anything specific you think we could do better, please feel free to share. We look forward to welcoming you back.

10/10 Excellent

Lawrence

Stayed 1 night in Dec 2023
Response from Jess on Jan 4, 2024
Thank you for the 5 star rating of The Hotel Saratoga! We are so glad to hear you enjoyed your stay and look forward to hosting you again soon!

10/10 Excellent

Mike

Stayed 1 night in Dec 2023
Response from Jess on Feb 25, 2024
We're grateful for your valuable feedback and appreciate you taking the time to share your thoughts with us. If there's anything else we can assist you with or if you have any further comments, please feel free to reach out. We strive to provide the best possible experience for our guests, and your input helps us achieve that goal. Thank you for choosing us, and we hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Kealy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jess on Feb 25, 2024
We're grateful for your valuable feedback and appreciate you taking the time to share your thoughts with us. If there's anything else we can assist you with or if you have any further comments, please feel free to reach out. We strive to provide the best possible experience for our guests, and your input helps us achieve that goal. Thank you for choosing us, and we hope to have the pleasure of welcoming you back soon!

6/10 Okay

Duknam

Liked: Cleanliness
No bathtub
Stayed 1 night in Dec 2023
Response from Dawn on Jan 4, 2024
Thank you for taking the time to complete our survey!

10/10 Excellent

PATRICIA A

Liked: Cleanliness, staff & service, property conditions & facilities
Cheerful and friendly reception
Stayed 3 nights in Dec 2023
Response from Dawn p on Dec 26, 2023
Thank you for taking the time to do our survey and we are so glad you enjoyed your stay

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean place. Mattress needs to be replaced and pillows a bit to hard
Stayed 1 night in Dec 2023
Response from Dawn p on Dec 24, 2023
Thank you for completing our survey! So glad your enjoyed your stay.

10/10 Excellent

Erik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dawn p on Dec 21, 2023
Thank you for taking time to complete our survey! We are so glad you enjoyed your time here with us an look forward to seeing you again

8/10 Good

Oscar

Response from Jess on Feb 25, 2024
We're grateful for your valuable feedback and appreciate you taking the time to share your thoughts with us. If there's anything else we can assist you with or if you have any further comments, please feel free to reach out. We strive to provide the best possible experience for our guests, and your input helps us achieve that goal. Thank you for choosing us, and we hope to have the pleasure of welcoming you back soon!