Ratings based on 213 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
95% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Disappointed

Posted Jan 5, 2015
Pros: The building was in good condition and very nice.
Cons: Customer Service
When I travel I only stay at a Holiday Inn or Holiday Inn Express. I was disappointed with my stay at the Sarina Ontario Holiday Inn because I was awoken approximately at 11:30 p.m. to the fire alarms blaring and then forced to evacuate the building in the freezing cold for approximately 45 minutes or more. I was not given a reimbursement, credit, or even a complimentary breakfast for the inconvenience.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

Posted Dec 31, 2014
Cons: Paint in the bathroom, making sure all windows are locked.
Location: Nice location because of it's proximity to the river and mouth of Lake Huron and the casino and downtown Sarnia.
We arrived at 12:00 and were hoping the room would be ready but wouldn't have been upset if it wasn't. The desk clerk checked and it was so it was a very nice surprise. All staff were very pleasant, especially one of the maintenance/cleaning crew, a young girl and the waitress we had for our morning breakfast on 12/30 was exceptional. The room was very pleasant. The only thing we noticed the next morning was the sliding bottom window was unlocked. That was not a safe situation. Other then that, we enjoyed the room, the pool was wonderful. We plan on coming back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice place

Posted Dec 31, 2014
convenient, quiet, comfy bed. Would appreciate even a continental breakfast
3 out of 5
Recommended
for Everyone
by A verified travelerfrom windsor on.

nice room with good spacing

Posted Dec 29, 2014
Pros: courteous service
Upon arrival we checked into a room that had no hot water. My spouse went to the desk and was given a different room on the other wing, unfortunately it was later in the evening before we had to make the change. We were told that the rooms were an upgrade, I would just like to know if the lower price is always the old wing of the building.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom London , ontario

Few hotels in the area

Posted Dec 27, 2014
Pros: Staff were very accommodating , helpful
Cons: General condition .....carpets , wallpaper , light fixtures .....very dated
Location: Convenient for us as we have family in Sarnia and stay in town two or three times a year
Pleasant , but very " tired " facility . Needs some updating . Clean ,comfortable rooms . Our room faced a parking lot where the garbage and recycling trucks arrived quite early . Oh well .
4 out of 5
Recommended
for Everyone
by A verified traveler

A pleasant stay

Posted Dec 3, 2014
Pros: Foyer is welcoming. Staff are courteous. The restaurant cuisine was excellent. The room was spacious and clean.
Cons: The ensuite could use some updating but this can be said of very many hotels we have stayed at.
We stayed two nights during a move between homes. After a long day it was nice to check into a quiet well located hotel.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Very good experience

Posted Nov 27, 2014
Very nice place, service, room, and bed, and good restaurant.
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Toronto

Just OK

Posted Nov 15, 2014
Pros: Trivago
Cons: See my comments
Location: Ni
Stayed 2 nights last week. The first morning at 8 am I was looking forward to swimming in the indoor pool for no longer than 10-15 minutes before starting my day. One of the employees informed me there was a Private Function there and I was not allowed to swim. By 9 am I went to check, while already a printed sign was on the door, the function was not on yet. Why could't I use the facilities included I paid for ? Also, my reservation included Breakfast for 2 , two mornings. upon my check in, I asked, since it was just me and using only 1 Breakfast if I can have instead of 2 hotel spared breakfasts a voucher for a ( one ) glass of wine instead. The staff seemed quite taken by surprise and said that was not a possibility. Just fruits for thoughts. On the other hand a local told me the property is upfor sale and therefore not much of Customer Service is to be expected.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable and warm

Posted Nov 10, 2014
Nice place-- the restaurant had decent food, but poor service. Bedding could have been better. Very worn and cheap.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ottawa, Ont.

One night stay while traveling

Posted Oct 21, 2014
Pros: Food at the restaurant and personnel at the front desk
Cons: nothing
Location: Did not stay long enoughé
Super hotel, near the hyway, and excellent food. Adapted room very well equipped.