Property amenity

Reviews of Holiday Inn Hotel & Suites Saskatoon Downtown, an IHG Hotel

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 601 out of 1004 reviews" "
Rating 8 - Good. 300 out of 1004 reviews" "
Rating 6 - Okay. 51 out of 1004 reviews" "
Rating 4 - Poor. 29 out of 1004 reviews" "
Rating 2 - Terrible. 23 out of 1004 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lesley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a medical appointment close by and it was handy to be able to walk there. Staff was friendly and hotel was nice and quiet.
Stayed 1 night in Mar 2024
Response from LisaK on Mar 26, 2024
Thanks for the 5 star review Lesley, I'm glad you were able to stay with us and be close to your appointments!

2/10 Terrible

Shannon

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
They locked me out of my room, took more than all my money and called it an eviction when i hadnt even gone in the room.
Stayed 1 night in Mar 2024
Response from LisaK on Mar 25, 2024
As per our smoking policy the fine is 500 for smoking in a room, which guests were found to be doing. This is cause for instant eviction, there is no refund in the case of an eviction based on hotel policies.

10/10 Excellent

HEND

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lisa K on Mar 24, 2024
Thanks HEND for the 5 star review! Glad you enjoyed your stay :)

8/10 Good

Erin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attending cheer provincials, location and comfort were key and this hotel met our needs.
Stayed 1 night in Mar 2024
Response from LisaK on Mar 18, 2024
Thanks for the review Erin - we hope you had an excellent time at the cheer competition!

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms
Stayed 1 night in Mar 2024
Response from LisaK on Mar 18, 2024
Thank you for 5 stars Laurie!

10/10 Excellent

Kristie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in, clean rooms and friendly staff
Stayed 1 night in Mar 2024
Response from LisaK on Mar 18, 2024
Thanks for the 5 star review Kristie! We're glad you enjoyed your stay!

6/10 Okay

Kennedy

Liked: Cleanliness, staff & service, property conditions & facilities
Had to pay for city parking. Parkade is too small for larger vehicles
Stayed 1 night in Mar 2024
Response from LisaK on Mar 11, 2024
Hi Kennedy, all the downtown area is paid parking. Our clearance for indoor parking is 6'6, which is quite standard. I'm sorry you were not able to fit in the indoor parking.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the property. The record breaking snowstorm limited transportation and accessibility to going just about anywhere. It was not the hotel's fault. They were very helpful in getting me to the airport the day after the storm.
Stayed 3 nights in Mar 2024
Response from LisaK on Mar 5, 2024
Thanks for the 5 star review Diana! That snow storm sure was an obstacle for the entire city, thank you for your understanding.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from LisaK on Mar 5, 2024
Thank you Courtney for the 5 star review! We're glad you enjoyed your stay!

10/10 Excellent

Daniel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heated parking garage was great as it was a blizzard outside!!
Stayed 1 night in Feb 2024
Response from Lisa K on Mar 2, 2024
Thanks for the 5 star review Daniel! The indoor parking is definitely nice when it's a stormy winter day. It's also a bonus in the summer when it's really hot out :)

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love how it has indoor parking makes me feel comfortable and I love how clean the room is and the bed are amazing
Stayed 1 night in Feb 2024
Response from Bridget G on Feb 28, 2024
Thank you Patrick for the amazing 5 out of 5 review! It si great to hear how much you enjoyed your stay with us and appreciate you taking the time to review it. Hope to see you again soon.

6/10 Okay

Jacqueline

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are great. Only complaint would be about the pool and hot tub. Both weren’t very clean and looked like they could use some upgrading
Stayed 1 night in Feb 2024
Response from Bridget G on Feb 28, 2024
Thank you Jacqueline for your review and we have noted your feedback in regard to our pool and hot tub. Hope you had a safe journey on from us.

8/10 Good

Pat

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Bridget G on Feb 28, 2024
Thank you Pat for your 4 out of 5 review! We hope to see you again soon.

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Inside parking was necessary. Would not be safe to leave vehicle outside.
Stayed 2 nights in Feb 2024
Response from Bridget G on Feb 23, 2024
Thank you Daniel for your review! We appreciate you taking the time to write about your expereince and hope you had a safe journey on from us.

10/10 Excellent

Benjamine

Stayed 2 nights in Feb 2024
Response from LisaK on Mar 20, 2024
Thanks Benjamine for the 5 star review! We're glad you enjoyed your stay with us :D

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stay, so close to downtown amenities (shopping, dining), the only downside was the size of the hot tub.
Stayed 1 night in Feb 2024
Response from Bridget G on Feb 19, 2024
Dear Denise,Thanks for the 5 out of 5 review! Appreciate you taking the time to give your feedback and look forward to seeing you again soon.

8/10 Good

Regan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bridget G on Feb 19, 2024
Thank you Regan for your review! Look forward to seeing you again soon.

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, nice pool area. Restaurant and bar are excellent.
Stayed 2 nights in Feb 2024
Response from Bridget G on Feb 8, 2024
Appreciate the amazing 5 out of 5 review! Is wonderful to hear you were able to enjoy all our offerings and amenities. Look forward to seeing you again soon.

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The hot tub was slimy, otherwise overall an ok experience.
Stayed 1 night in Feb 2024
Response from Bridget G on Feb 5, 2024
Hi Jessica, thanks for the review and feedback, we will pass on your comments to our maintenance team. Look forward to seeing you again soon.

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bridget G on Feb 7, 2024
Thank you Hazel for the 5 out of 5 review! We look forward to seeing you again soon.

10/10 Excellent

Kayla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Jan 2024
Response from Bridget G on Feb 5, 2024
Thanks Kayla for the 5 out of 5 review! Appreciate your feedback and hope you had a safe trip on from us.

10/10 Excellent

Adam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and efficient staff
Stayed 1 night in Feb 2024
Response from Bridget G on Feb 5, 2024
Thank you Adam for your 5 out of 5 review! We appreciate it and look forward to seeing you again soon.

10/10 Excellent

Charity

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance for shopping and the event we attended. Easy to book, pay,and check in. Restaurant on property an awesome bonus
Stayed 1 night in Feb 2024
Response from Bridget G on Feb 5, 2024
Thank you Charity for the 5 out of 5 review! It's great to hear how much you enjoyed your stay with us and look forward to seeing you again soon.

2/10 Terrible

Gilles, Melfort

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Found the bathroom was not cleaned. Was offered free on site parking to compensate.
Stayed 1 night in Jan 2024
Response from Management on Feb 2, 2024
We are very sorry that we were not up to our normal high standards, we have taken steps to ensure this will never happen again.

10/10 Excellent

Norm

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Management on Feb 2, 2024
Thank you

8/10 Good

Jeanette

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Management on Jan 30, 2024
Thank you

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
We didn’t like that we had to pay for parking over and above our room rate. That seems like a gouge. Also, the paid breakfast didn’t include juice. It was only one drink, and we selected coffee. Just thought that was pretty cheap of the hotel.
Stayed 2 nights in Jan 2024
Response from Bridget G on Jan 24, 2024
Thank you for your feedback and am sorry you found some of our services disappointing. Our undercover heated parking is priced based on our downtown location and is competitive with surrounding parking options. We have passed on your comments to our team. Hope you had a safe journey on from us.

10/10 Excellent

Robyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay went off without a hitch. Check in was quick and easy, the room was quiet and comfortable, really appreciated the indoor heated parking option.
Stayed 1 night in Jan 2024
Response from Bridget G on Jan 24, 2024
Thank you for the amazing 5 out of 5 review! Look forward to seeing you again soon.

8/10 Good

Leigha

Nice hotel
Stayed 1 night in Jan 2024
Response from Lisa K on Jan 16, 2024
Thanks Leigha for the 4/5 review, we're glad you enjoyed your stay!

10/10 Excellent

Devery

Stayed 2 nights in Jan 2024
Response from Bridget G on Jan 16, 2024
Thanks Devery for the 5 out of 5 review! Appreciate you taking the time to review your stay and hope to see you again soon.

10/10 Excellent

Adam

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Lisa K on Jan 8, 2024
Thanks for the 5/5 review Adam!

10/10 Excellent

Editta, Glaslyn

Stayed 1 night in Jan 2024
Response from Lisa K on Jan 8, 2024
Thank you for leaving a review Editta, we're glad you enjoyed your stay!

8/10 Good

Christopher

Stayed 1 night in Jan 2024
Response from Management on Jan 30, 2024
Thank You

4/10 Poor

Daniel

Stayed 1 night in Dec 2023
Response from Lisa K on Jan 3, 2024
Hi Daniel, I'm sorry to see you didn't enjoy your stay. I've checked our logs and no issues were brought to the attention of staff. If you'd like to discuss what went wrong please feel free to reach out to the hotel directly.

10/10 Excellent

Wendel

Stayed 1 night in Dec 2023
Response from Bridget G on Dec 29, 2023
Thank you Wendel for the 5 out of 5 review! We appreciate you rating your stay and look forward to seeing you again soon.

6/10 Okay

chester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Bridget G on Dec 27, 2023
Hi Chester,I'm sorry to hear you did not find your expereince with us up to par. We hope you give us a another chance and also wish you a happy holidays.

10/10 Excellent

Tasje

Liked: Cleanliness, staff & service, property conditions & facilities
Close to mall and easy to walk anywhere downtown.
Stayed 1 night in Dec 2023
Response from Bridget G on Dec 27, 2023
Thank you Tasje for the fantastic 5 out of 5 review! We appreciate you taking the time to write about your stay and hope you have a great holiday season.

8/10 Good

Annalisa

Stayed 4 nights in Dec 2023
Response from Bridget G on Dec 25, 2023
Thank you Annalisa for your review! We look forward to seeing you again soon.

8/10 Good

Robin

Stayed 1 night in Dec 2023
Response from Bridget G on Dec 20, 2023
Thank you for the review Robin

10/10 Excellent

Melissa

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Clean and the breakfast buffet is amazing.
Response from Bridget G on Feb 5, 2024
Thanks Melissa for the 5 out of 5 review! Great to hear you enjoyed our Breakfast and look forward to seeing you again soon.

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amar V on Dec 19, 2023
Hi Peter,Thanks for your 5/5 review.Safe Travels,Amar V

10/10 Excellent

Carey

Stayed 1 night in Dec 2023
Response from Amar V on Dec 19, 2023
Hi Carey,Thanks for the 5/5 review.Safe Travels,Amar V

8/10 Good

Debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Bridget G on Feb 7, 2024
Thanks Debbie for your 4 out of 5 review! We look forward to seeing you again soon here at the Holiday Inn Saskatoon Downtown.

8/10 Good

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bridget G on Dec 20, 2023
Thank you for the review Shelly!

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Nope
Bed bugs. Management was great, full refund. The fact that the worker said “we just treated this room for a 3rd time” was a huge turn off. We won’t be back.
Stayed 2 nights in Dec 2023
Response from M on Dec 5, 2023
Very sorry about your experience, We will be diligent to get this issue resolved.

8/10 Good

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice and close to the TCU but rooms are really needing some TLC. Wallpaper had a poor patch. Bathroom mirror by the sink was severely beat up. Bed was hard but ok. It was an ok stay just not 5 star.
Stayed 1 night in Nov 2023
Response from Management on Dec 5, 2023
Hello Christina Thank you for the review, we look forward to your next visit.

10/10 Excellent

Erica, Prince Albert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect for TCU Place. The hotel is much more up scale than I expected. The room was spacious, parking was very easy with the indoor parkade attached to the hotel. I would definitely stay here again.
Stayed 1 night in Dec 2023
Response from Management on Dec 5, 2023
Hello Erica Glad you enjoyed the stay

10/10 Excellent

Alicia

Stayed 2 nights in Dec 2023
Response from Management on Dec 5, 2023
Thank you for the nice rating

6/10 Okay

Robert

Traveled with family
The best thing was the parking. It was clean but beds were uncomfortable. The water pressure in the room was horrible. It either went hot or cold with a dribble. Nothing could be done as I was only staying one night hopefully they fix it. It could be noisy as the wall are thin depending on how busy it is. Breakfast was good.
Stayed 2 nights in Nov 2023
Response from Manager on Dec 4, 2023
Hello Robert, Sorry to hear about these issues, we will have maintenance check this out.

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
Decent value for rhe $$. Still have to ask upon check in to have the room clened and towels changed.
Stayed 3 nights in Nov 2023
Response from Lisa K on Dec 1, 2023
Hi Calvin, thanks for leaving a review! We ask if guests would like housekeeping as some people prefer not to have anyone enter their room. :)