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We had a medical appointment close by and it was handy to be able to walk there.
Staff was friendly and hotel was nice and quiet.
Lesley
Stayed 1 night in Mar 2024
Response from LisaK on Mar 26, 2024
Thanks for the 5 star review Lesley, I'm glad you were able to stay with us and be close to your appointments!
2/10 Terrible
Shannon
Traveled with family and small children
Mar 25, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
They locked me out of my room, took more than all my money and called it an eviction when i hadnt even gone in the room.
Shannon
Stayed 1 night in Mar 2024
Response from LisaK on Mar 25, 2024
As per our smoking policy the fine is 500 for smoking in a room, which guests were found to be doing. This is cause for instant eviction, there is no refund in the case of an eviction based on hotel policies.
Had to pay for city parking. Parkade is too small for larger vehicles
Kennedy
Stayed 1 night in Mar 2024
Response from LisaK on Mar 11, 2024
Hi Kennedy, all the downtown area is paid parking. Our clearance for indoor parking is 6'6, which is quite standard. I'm sorry you were not able to fit in the indoor parking.
I loved the property.
The record breaking snowstorm limited transportation and accessibility to going just about anywhere. It was not the hotel's fault. They were very helpful in getting me to the airport the day after the storm.
Diana
Stayed 3 nights in Mar 2024
Response from LisaK on Mar 5, 2024
Thanks for the 5 star review Diana! That snow storm sure was an obstacle for the entire city, thank you for your understanding.
The heated parking garage was great as it was a blizzard outside!!
Daniel
Stayed 1 night in Feb 2024
Response from Lisa K on Mar 2, 2024
Thanks for the 5 star review Daniel! The indoor parking is definitely nice when it's a stormy winter day. It's also a bonus in the summer when it's really hot out :)
I love how it has indoor parking makes me feel comfortable and I love how clean the room is and the bed are amazing
Patrick
Stayed 1 night in Feb 2024
Response from Bridget G on Feb 28, 2024
Thank you Patrick for the amazing 5 out of 5 review! It si great to hear how much you enjoyed your stay with us and appreciate you taking the time to review it. Hope to see you again soon.
Clean rooms, nice pool area. Restaurant and bar are excellent.
Adam
Stayed 2 nights in Feb 2024
Response from Bridget G on Feb 8, 2024
Appreciate the amazing 5 out of 5 review! Is wonderful to hear you were able to enjoy all our offerings and amenities. Look forward to seeing you again soon.
We didn’t like that we had to pay for parking over and above our room rate. That seems like a gouge. Also, the paid breakfast didn’t include juice. It was only one drink, and we selected coffee. Just thought that was pretty cheap of the hotel.
David
Stayed 2 nights in Jan 2024
Response from Bridget G on Jan 24, 2024
Thank you for your feedback and am sorry you found some of our services disappointing. Our undercover heated parking is priced based on our downtown location and is competitive with surrounding parking options. We have passed on your comments to our team. Hope you had a safe journey on from us.
Our stay went off without a hitch. Check in was quick and easy, the room was quiet and comfortable, really appreciated the indoor heated parking option.
Robyn
Stayed 1 night in Jan 2024
Response from Bridget G on Jan 24, 2024
Thank you for the amazing 5 out of 5 review! Look forward to seeing you again soon.
8/10 Good
Leigha
Jan 16, 2024
Nice hotel
Leigha
Stayed 1 night in Jan 2024
Response from Lisa K on Jan 16, 2024
Thanks Leigha for the 4/5 review, we're glad you enjoyed your stay!
10/10 Excellent
Devery
Jan 13, 2024
Devery
Stayed 2 nights in Jan 2024
Response from Bridget G on Jan 16, 2024
Thanks Devery for the 5 out of 5 review! Appreciate you taking the time to review your stay and hope to see you again soon.
Thank you for leaving a review Editta, we're glad you enjoyed your stay!
8/10 Good
Christopher
Jan 6, 2024
Christopher
Stayed 1 night in Jan 2024
Response from Management on Jan 30, 2024
Thank You
4/10 Poor
Daniel
Jan 1, 2024
Daniel
Stayed 1 night in Dec 2023
Response from Lisa K on Jan 3, 2024
Hi Daniel, I'm sorry to see you didn't enjoy your stay. I've checked our logs and no issues were brought to the attention of staff. If you'd like to discuss what went wrong please feel free to reach out to the hotel directly.
10/10 Excellent
Wendel
Dec 28, 2023
Wendel
Stayed 1 night in Dec 2023
Response from Bridget G on Dec 29, 2023
Thank you Wendel for the 5 out of 5 review! We appreciate you rating your stay and look forward to seeing you again soon.
Hi Chester,I'm sorry to hear you did not find your expereince with us up to par. We hope you give us a another chance and also wish you a happy holidays.
Thank you Tasje for the fantastic 5 out of 5 review! We appreciate you taking the time to write about your stay and hope you have a great holiday season.
8/10 Good
Annalisa
Dec 23, 2023
Annalisa
Stayed 4 nights in Dec 2023
Response from Bridget G on Dec 25, 2023
Thank you Annalisa for your review! We look forward to seeing you again soon.
8/10 Good
Robin
Dec 18, 2023
Robin
Stayed 1 night in Dec 2023
Response from Bridget G on Dec 20, 2023
Thank you for the review Robin
10/10 Excellent
Melissa
Traveled with family and small children, Business traveler
Bed bugs.
Management was great, full refund.
The fact that the worker said “we just treated this room for a 3rd time” was a huge turn off. We won’t be back.
Verified traveler
Stayed 2 nights in Dec 2023
Response from M on Dec 5, 2023
Very sorry about your experience, We will be diligent to get this issue resolved.
8/10 Good
Christina
Traveled with family
Dec 3, 2023
Liked: Cleanliness, staff & service, amenities
Nice and close to the TCU but rooms are really needing some TLC. Wallpaper had a poor patch. Bathroom mirror by the sink was severely beat up.
Bed was hard but ok. It was an ok stay just not 5 star.
Christina
Stayed 1 night in Nov 2023
Response from Management on Dec 5, 2023
Hello Christina Thank you for the review, we look forward to your next visit.
The location is perfect for TCU Place. The hotel is much more up scale than I expected. The room was spacious, parking was very easy with the indoor parkade attached to the hotel. I would definitely stay here again.
Erica
Stayed 1 night in Dec 2023
Response from Management on Dec 5, 2023
Hello Erica Glad you enjoyed the stay
10/10 Excellent
Alicia
Dec 3, 2023
Alicia
Stayed 2 nights in Dec 2023
Response from Management on Dec 5, 2023
Thank you for the nice rating
6/10 Okay
Robert
Traveled with family
Dec 1, 2023
The best thing was the parking. It was clean but beds were uncomfortable. The water pressure in the room was horrible. It either went hot or cold with a dribble. Nothing could be done as I was only staying one night hopefully they fix it. It could be noisy as the wall are thin depending on how busy it is. Breakfast was good.
Robert
Stayed 2 nights in Nov 2023
Response from Manager on Dec 4, 2023
Hello Robert, Sorry to hear about these issues, we will have maintenance check this out.